Business Management 2: Employee Motivation and Leadership Report

This report delves into key aspects of business management, focusing on employee motivation, leadership, and personality assessments. It begins by applying the job characteristics model to the role of a Front Desk Officer, emphasizing skill variety, task identity, significance, autonomy, and feedback. The report then argues for the necessity of organizational investment in employee motivation, highlighting its positive impact on job satisfaction, employee retention, and overall productivity. Furthermore, it explores the trait theory of leadership, analyzing how it applies to a specific leader, Rachel. Finally, the report examines the application of MBIT to determine the best personality traits for a salesperson, emphasizing communication, persuasion, and networking abilities. The report uses references to support the arguments.

RUNNING HEAD: BUSINESS MANAGEMENT 0
2019
Business Management
Student’s Details-

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Question 1
Job characteristics model states that job itself is a motivation for the employee to improve
the performance and enhancing job satisfaction (Tsigilis & Koustelios, 2019). Therefore, design
and allocation of job plays a vital role in the creation of motivating jobs. Further, application of
job characteristics model requires five core characteristics that the job must have. Moreover, job
scope of Front Desk Officer of the hotel should contain the five characteristics as per the model.
First characteristic is skills variety which means the job should not be consist of the repetitive
task and should precisely consist of different skills and talents. Similarly, for Front Desk Officer,
it is suggested that he should be given the duties or task that can enhance his talent. Apart from
the hotel check-ins and check-outs he should be given more to do that can add to his skills.
Further, job must give visible identity to the employee that leads to visible outcomes and
employees often feel that they are doing meaningful work. In the case of hotel, officer is should
be given the duties that will add to his identity and should be provided the end outcome which is
needed to be achieved.
Third characteristic is task significance which means that the employee must be given the
task that can make or create a great impact on the organization. For example, Front Desk Officer
is suggested to be given duties or task in such a way that it can create a great impact on the hotel
and the efforts of the manager are contributing to the productivity of the hotel. Further, forth
characteristic is autonomy which states that employee should be given freedom to take decisions
onto the workplace (Park, 2017). In the job design of Front Officer in the hotel, it is suggested
that he should be given autonomy to take the responsibility to handle the customer’s queries and
complaints. Lastly, the theory states that employees must get feedback on the basis of their
performance. The same is suggested to the officer to get the feedback of his performance which
can make the officer more motivated to perform the specific job.
Question 2
Yes, it is necessary for the organization to make investments in employee motivation as it
ultimately improves the performance of the organization. Further, employee motivation leads to
more job satisfaction in the employees and often reduces the employee turnover which proves to
be the big problem for the organization (van der Kolk, van Veen-Dirks, & ter Bogt, 2019).

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Moreover, employee motivation not only leads to improved performance of the employees but
also helps in increasing the productivity to the organization. It can be observed that improved
employee morale can lead to the development of productive workplace and thereby significantly
contributes to the organizational corporate culture.
More specifically, it can be noted that employees who are motivated tend to healthier due
to less stress and negative consequences of the job structure. Keeping the employees motivated
can help in enhancing job satisfaction that can lead to the productive workforce that lead to more
profits for the organization. Therefore, it is necessary for the organization to make investment in
employee motivation as it can also reduce the cost of training which is to be given for the
unmotivated employees (Lăzăroiu, 2015). Rather, motivated employees tend to bring more
profits for the organization and also enables the organization to increase the job satisfaction
which increases the retention rates and reduce the turnover rates.
Question 3
Trait theory of leadership states that leaders are born with certain characteristics that
makes them an effective leader and it often recognized to be the behavioral characteristics which
are common in all the leaders (Wyatt & Silvester, 2018). Application of this theory on Rachel
can be understood from the fact that she is determined, trustworthy and confident which are
recognized to be the personality traits of Rachel that makes her effective leader of the team.
Apart from this, Rachel’s personality is adaptive, collaborative and flexible that enables her to
take effective decisions that has welfare of all the members of team. Further, Rachel is honest
and trustworthy towards her team that makes her the good leader with the certain leadership
characteristics or traits that can help her to become effective leader.
Question 4
Application of MBIT to determine the best personality for the salesperson is crucial for
the business. Moreover, salesperson’s personality should be outgoing, confident, friendly and
inclusive which are determined to be the core personality traits identified from MBIT test. Apart
from this, salesperson should have excellent communication and listening skills that can be
helpful in the creation of relationship with the customers (Martin, 2011). Salesperson should be
able to persuade the other person and should be able to search the background of the people that

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will make the best personality for salesperson. Salesperson is suggested to have networking
ability that enable the person to make different relationships and the person is always motivated
to perform better which can be seen from the personality trait of being enthusiastic and want to
be better which makes them competitive.

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References
Lăzăroiu, G. (2015). Employee motivation and job performance. Linguistic and Philosophical
Investigations, 14, 97-102.
Martin, S. (2011, June 27). Seven Personality Traits of Top Salespeople. Retrieved December 21,
2019, from Harvard Business Review: https://hbr.org/2011/06/the-seven-personality-
traits-o
Park, S. (2017). Motivating raters through work design: Applying the job characteristics model
to the performance appraisal context. Cogent Psychology, 4(1), 1287320.
Tsigilis, N., & Koustelios, A. (2019). Development and validation of an instrument measuring
core job characteristics. International Journal of Educational Management.
van der Kolk, B., van Veen-Dirks, P., & ter Bogt, H. (2019). The impact of management control
on employee motivation and performance in the public Sector. European Accounting
Review, 28(5), 901-928.
Wyatt, M., & Silvester, J. (2018). Do voters get it right? A test of the ascription-actuality trait
theory of leadership with political elites. The Leadership Quarterly, 29(5), 609-621.