Improving Employee Motivation and Performance: A Nedbank Report

This report examines the critical issues surrounding employee motivation at Nedbank, a major financial institution. It highlights the impact of low motivation on employee turnover, customer service, and overall company performance. The report explores relevant theories, including Herzberg's Two-Factor Theory and the performance management cycle, to recommend strategies for improving employee satisfaction, recognition, and growth opportunities. It emphasizes the importance of addressing hygiene factors and implementing effective performance management systems to enhance employee engagement, talent management, and ultimately, drive better business outcomes. The report also suggests the importance of competitive wages and benefits to attract and retain top talent, fostering a more motivated and productive workforce within the bank.

MANAGING
PEOPLE

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
(a) Critical Issues Related To The People..............................................................................3
(b) Recommendation..............................................................................................................5
(c) Develop Your Recommendation.......................................................................................8
(d) Reflection Statement.........................................................................................................9
CONCLUSION....................................................................................................................10
REFERENCES..............................................................................................................................12

INTRODUCTION
In an organization it is very important to manage the employees or the people in
the organization very well otherwise it can affect the company's working and efficiency. There
has to employees satisfaction in the company and there has to be motivation which has to be
there in the employees so that the company will have a standard and the working of the company
will be better. There are a lot of models which can help use understand the importance of
motivation and employees in the company. It is because of lack of motivation then the
employees will not be able to take out there talent as well and that is a very important factor.
Nedbank group is an African company which is dealing with wealth management
solutions, investment banking, nedbank retail and business banking, etc and is the largest
financial group. Nedbank ecobank is considered as the largest banking network in Africa and has
the strongest network in the country. The branches this company has been over 2,000 in 39
countries worldwide. This company was founded in Amsterdam in 1888 and the headquarters of
the group is in Sandton, South Africa. As of 2018 the total asset the company is having is above
1 trillion and employees working in the company are 31,592. The company has expanded itself
in a lot of areas and is one of the finest banks in Africa.
This report is going to discuss these factors in detail which are going to be able why
motivation is important in the employees and what are the talents which are not being taken out
by the employees if the motivation inside them is missing. Motivation can affect the company so
what should the company also do so that they can motivate the employees to the fullest.
MAIN BODY
(a) Critical Issues Related To The People
The employees in Nedbank did not find any motivation and the bank is having a lot of
employees turnover and that is making the bank not have a good meet with the demand and
services which are expected out from the customers. Due to the change in the income level the
GDP of the nation is changing which is also impacting the efficiency of the bank. (Seperich and
McCalley, 2016). There employees are the one's who are getting the innovation out and that is
only possible when the employees are motivated for the work they are doing for the bank. If the
employees are not motivated then the customers will not get the best of services and that will
make the bank have a bad image in the market. Nedbank has grown a lot in the market and if

they do not match up to the standards they have made for themselves in the market then how will
the bank be able to grow further in the market.
All the banks are in the market for a long run and if they do not want to grow then they
can not innovate and create new products but to get a competitive advantage, the bank will have
to work efficiently and effectively because that will make the bank grow a lot in the market
(Popescu and et.al., 2019). The bank will not be able to meet their objective and aims to provide
the loans and provide high rates of interests to the customer to attract them and increase the
efficiency of the bank and so will the employees of the bank will not be able to meet their
personal objectives of life if they are not motivated enough to work and put in their personal best
in the bank. It is very important to have motivation because there is a requirement of team work
and that is only possible when the entire team will work together and if they do not do that then
they will not be able to achieve the aims and objectives they had planned to in the past. There are
a lot of talents which are present in the employees who are working in Nedbank but because of
no motivation they are not taking out their ideas and innovations in the bank and that is because
the employees are putting in their personal best for the bank bit the bank is not being able to
appropriate that and are not even giving them an increment on the work they are doing. The
wages which are being paid to the employees is very low and that is not making the employees
give their best which is a kind of motivations which all the employees look forward for and if
that is missing then the bank will not be able to take out the best from the employees (Aithal and
Kumar, 2016).
There will be a lot of failures and fear of doing anything new in the bank and that is not a
good sign for the bank because the bank is doing very well in the loans section and there is
always a demand of something new and innovative so that the customers get attracted to the bank
and that is a very important factor for the bank and that will make the bank have a lot of
customers in the bank which means the bank will make a profit. To make the innovation come in
the bank the employees have to except the changes which are taking place and without that the
bank will not be able to make the changes. There are basic needs of the employees which the
bank will have to fulfill because the employees are working so that they would be able to fulfill
their basic needs and if they are not being able to do that then it useless for the bank because the
employees will not be motivated to work in the bank for long (Thompson, 2015). Nedbank has
had a large turn over of employees in the past and that is making the bank not do so good

because the bank wants to make the changes according to the customers and if they do not do
that then the bank will not be able to have a stable economic condition in the nation.
(b) Recommendation
The bank can use the two factor theory which has been given by Herzberg and the two
factors in this bank are motivators and hygiene factors. These two factors can really help the
bank to do much better because these two factors can focus on the employees and the needs and
wants of them so that the production which is being produced by the bank can take place better
and that will help the bank to have a better place for themselves in the market (Harrison and
Lock, 2017). Motivator is the factor which deals with the personal growth of the employees,
satisfaction with the job they are doing and recognition and achievements of the individual in the
bank. All the banks in the market have an objective and aim which they have to achieve and the
employees help the bank to achieve those because they help in the manufacturing of the product
which are being consumed by the customers and that will make the bank make profit but if the
employees are not motivated then there will be a slow growth of the bank therefore Nedbank
must work upon themselves so that they can grow more and make a change in the market for
themselves. It is very important for the bank to have a motivated force work of employees
because the targets have to be met by the bank and if they do not then the processing of the bank
is very slow and that will make the bank not be able to grow. Motivation is not important for just
individual but even if one employee in the bank is motivated then the entire team will be
motivated and if that happens then the bank will be able to make a lot of profit because one
motivator can motivate all the others. It is also important for the bank to provide the employees
with a hygienic place so that the people will be able to grow and this is also a motivator for the
employees who are working in the bank. Nedbank's have worked upon this field of the theory
because the internal environment of the bank is very pleasant and is very motivating for the
employees who are working in the bank (Morden, 2017). The employees of the bank can not see
there growth in the company because there is no motivation in the company because they are not
getting any promotions or rewards. When there is a lack of growth in a company then the
employees start feeling demotivated in the company.

The other theory or cycle the bank could use is the performance management cycle for
taking out the best in the employees. There are 4 phases in this cycle which are planning,
monitoring, reviewing and rewarding (Kahn and Baum, 2020). This cycle is that there has to be a
plan which the bank will have to come up with which is a target for the employees who are
working in the bank and then the Bank or the department heads can check on them which will be
monitoring and then there has to be review which has to be made on the employees as to if they
are doing there work properly and then finally comes rewarding which is appreciating the work
the employees are doing. Not only then employees should do there best but the bank should also
make them see the positive side of doing good so that they can grow in this industry. Promotions
or a rise in the rank is something which all the employees look forward for and if they do not get
that then what is the use of this factor. There have to be targets which have to be set so that there
is a clear mission with the employees so that they all can work in one direction and that will help
the employees to work and it will be easier for monitoring and reviewing the employees so that
the bank can benefit from that and the bank will motivate the employees who are putting in there
best for the bank. Rewarding is very important for the employees because that is a sign of
motivating the employees because no one is willing to work extra till there benefit is not there in
it. When there is a reward in the end that will keep the employees motivated for the rest of the
time and it is very good for all the employees so that the bank and the employees benefit from it
(Noe and et.al., 2017). Nedbank is a large financial institution and has a nice branding, so they

can afford to pay the right remuneration to the employees and give them more benefit from the
bank so that they would willingly want to work more and more.
It is very important for Nedbank to make the talents of the employees come out of them
and there has to a satisfaction of work which all the employees must have and that is only
possible when there is a management on the talent factors of the people and that is possible when
the human resource of the company is encouraging all the employees to do so because that will
help the company to have more focused and dedicated employees in the company. This talent
management theory is given by Josh Bersin because he wanted the companies in the market to
gain profit since employees are the back bone of the company, and they work the most in the
company then the company should do something in return for them as well.

(c) Develop Your Recommendation
The company, Ledbank Group have their own ways of dealing with things which is
making the company unique in its own ways (Molla, 2015). There are a lot of people who
wanting to join this company for a very low wages in the company which is making the company
get a profit and this is so because the people are willing to work for such low wages since the
employment rate in the country is very low and the people are willing to take up any job. Though
this is not so motivating for the people because this not satisfying their needs and once a person
starts working and getting the things which are basic they shift to more needs and the company
which is not being able to provide the employees with that needs is very important and the
company should have loyal employees as well. It is very important for the company to have loyal
customers and employees in the company because employees who have been working in the
company from a long time they will have an idea as to how to produce and have the right skills
for the work they have been doing in the company. There is an expectation which the employees

have to meet and those will easily be met if the employee has been working in the company from
a long time because they exactly know what is expected out of them (Taylor, Doherty and
McGraw, 2015).
There has to be an improved friendly environment in the company and not too much
pressure on the employees because to work is done with full power when there is so much of
pressure on the person. The human resource managers and employees should share a good bound
so that the problems in the company can be addressed and solutions can be taken out for the
betterment of the company which is very important. There should be an encouragement in the
employees for the competition going on in the company which should be a friendly competition
and nothing more so that the working of the company can take place properly. The right work
should be allotted to the right people and there should be fairness with the work which is being
divided in the company so that no one is offended with the work they are doing in the company.
Equal treatment in the company is missing from Ledbank Group's which is why not everyone is
giving there personal best in the company therefore the company is having a high demand in the
market, but they are not being able to meet those demands because the production of the
company has reduced which is making the company not being able to reach out to the customers
on time (Bhujel and Rajan, 2019). There is not extra payment for the employees who are giving
more than what is expected out of them and the company is not giving the employees anything
more than just wages which are fixed. The company will have to start appreciating the work the
employees are doing for them, and they will also have to start giving the employees the basic
needs like right to safety, security, health, etc. There is no team work in the company between
the employees because the employees are not putting in their best in the company and just
wanting to do there work faster and get it done with, but they do not worry about other things. It
is very important to have team work sprite in the employees of Ledbank Group's because without
team work there is a lot of pressure on just one person and that is not fair in any way possible.
(d) Reflection Statement
There is a lot of understanding that I have learn from the above case study which is that
there is need for the company, Nedbank Group has to understand the factor that the employees
who are working in the company are very important and that is because they have to make a
change in the company (Cascio, 2015). The company is not being able to have a profit because
the employees are not being able to meet the needs of the customers which is because they are

not being able produce so much of products since they are not having an effective employee
work force. There are a lot of methods through which the company can improve their employees
and motivate them which can be done through appreciating them or giving some kind of reward
except the wages which they are already receiving. There are a lot of employees who have been
working in the company from a long time, but they are not getting satisfaction with the kind of
work they are doing and if they were in some other company then they would have been
appreciated for the kind of work they are doing for the company (Hunsaker and Hunsaker, 2015).
Satisfaction and motivation are two most important things in an employee for which they can
continue to work and that has to be there at all the points and if that is missing then there is no
need for having a job. Doing something or working without a motivation is making a mess of
thing and that will just spoil the reputation of the company and nothing will happen to the
employees but the company.
Nedbank Group must make sure that they are providing the employees with the motive to
work, satisfaction, willingness, no pressure of working on the employees, good environment, etc
so that the employee is willing to work in the company (Leroy and et.al., 2018). The targets and
objectives of the company can be met with a quality in working of the company if the employees
are willing to work and there is a standard which Nedbank group has created for themselves over
time and it is very important for the company to maintain that because it is a lot of effort which is
put in. Position of the company is at lesser risk if the employees of the company are having a
motive to do the work which is being allotted to them and that will make the employees and the
company have a lot of profit. Direction is also given to the employees when there is willingness
in the company which will motive the entire team. One motivator in the group is very important
because that will lead to making everyone gets motivated and that will help the company to have
a better working which will be more effective and efficient. All the companies in the world want
to have a competitive advantage and Nedbank Group when worked on this factor will be able to
expand more and make a place for themselves at the top of the market (Wirtz and Lovelock,
2017).
CONCLUSION
From this we can have a conclusion that Nedbank group is having a lot of loss because of
the employees not being able to be motivated by the company and because of the pressure on
them they want to leave the company and the company is having a high turn over of employees

in the company. There are a lot of decisions which the management have to take for the
betterment of the company otherwise the company will lose its place in the market. Since over
time the company has got a wonderful portfolio for themselves they have to make sure that they
are maintained that portfolio as it is and there is supposed to be a stability in the company and
that is not possible without the employees of the company.

REFERENCES
Books and Journals
Aithal, P.S. and Kumar, P.M., 2016. Organizational behaviour in 21st century–'Theory A'for
managing people for performance. IOSR Journal of Business and Management (IOSR-
JBM). 18(7). pp.126-134.
Bhujel, N. and Rajan, S., 2019. Motivational interviewing in managing dental caries in
children. Dental Update. 46(7). pp.686-692.
Cascio, W.F., 2015. Managing Banks. McGraw-Hill.
Harrison, F. and Lock, D., 2017. Advanced project management: a structured approach.
Routledge.
Hunsaker, J. and Hunsaker, P., 2015. DK Essential Managers: Managing People: Motivating,
Delegating, Appraising. Penguin.
Kahn, M.J. and Baum, N., 2020. Managing People. In The Business Basics of Building and
Managing a Healthcare Practice (pp. 43-46). Springer, Cham.
Leroy, H and et.al., 2018. Managing people in organizations: Integrating the study of HRM and
leadership.
Molla, M.I.H., 2015. Ensuring Job Satisfaction for Managing People at Work. Global Disclosure
of Economics and Business. 4(2). pp.155-166.
Morden, T., 2017. Principles of management. Routledge.
Noe, R.A and et.al., 2017. Bank management: Gaining a competitive advantage. New York, NY:
McGraw-Hill Education.
Popescu, M.V and et.al., 2019. A Framework for Managing the Relation between an
Organization and its Employees. In Advanced Engineering Forum (Vol. 34, pp. 333-
338). Trans Tech Publications Ltd.
Seperich, G.J. and McCalley, R.W., 2016. Managing power and people. Routledge.
Taylor, T., Doherty, A. and McGraw, P., 2015. Managing people in sport organizations: A
strategic Bank management perspective. Routledge.
Thompson, N., 2015. People skills. Macmillan International Higher Education.
Wirtz, J. and Lovelock, C., 2017. Managing People for Service Advantage. World Scientific.