This report investigates the critical impact of employee motivation on organizational performance, using Marks & Spencer as a case study. It explores the significance of employee motivation, identifies causes of low motivation (such as poor leadership and lack of development opportunities), and assesses its effects on business outcomes (including reduced productivity and customer retention). The research methodology includes an interpretivism research philosophy, inductive approach, and survey strategy for data collection. The report also outlines various ways to enhance employee motivation, such as recognizing achievements, fostering a positive environment, and providing clarity. The findings highlight the importance of maintaining a motivated workforce for achieving organizational goals and objectives, providing valuable insights for business management and leadership.