Analysis of the Reward System at Hyatt Regency Dubai, UAE

This report analyzes the employee motivation and reward system at the Hyatt Regency Dubai. The study, based on interviews with 50 employees, reveals that while the hotel offers various incentives and monetary rewards, a bias towards older employees exists, potentially affecting the motivation of newer staff. Employees generally expressed satisfaction with the reward system, but highlighted concerns about preferential treatment based on seniority rather than merit. The report concludes by recommending that the hotel re-evaluate its reward system to ensure fairness and to leverage the energy of its younger workforce. The findings suggest that while financial incentives and recognition are valued, a more equitable system is needed to enhance overall employee satisfaction and performance.

Introduction
Hyatt Regency Dubai is an infamous hospitality industry of UAE which provides hospitality
services to their customers. It is a luxury five star hotel which is located in UAE, Deira
Corniche in Dubai. It is the very first among the Hyatt Hotel in the United Arab Emirates and has
414 rooms with the Galleria Residence with an additional complex of 370 apartments.
The chain of hotels are seen to employ an efficient and helpful staff and the company focuses on
the quality of their employees. It utilizes various techniques and reward systems for motivating
their employee so as to increase the productivity of the organization.
Purpose of Interview
The aim of the interview being conducted is to
1. Identification the staff reward system in the Hyatt Regency Dubai among its employee
and how they are seen to perceive it.
2. Identification of the motivation among the employees.
3. Identification of how the reward system is influencing their work choices.
Procedure of Interview
Various employees of Hyatt Regency hotel were contacted using Twitter and Facebook. The
respondents who agreed to work for the research paper were chosen. 50 out of 100 approached
respondents were selected and the interview was semi-structured in manner. The interview lasted
for 30 minutes per respondents.
Questions
1. What is your job position?
2. How long have you been associated with Hyatt Regency, Dubai?
3. How your company does keeps you motivated?

4. Are you satisfied with the current reward and motivation system of the company?
5. Do you think your company is rewarding you properly?
6. Do you think that the rewards are the primary motivation for increasing employee
performance?
7. If you are paid more, would you work harder and be highly motivated?
8. Do you think reward system and motivation help in increasing your morale and decrease
the labour turnover?
9. Do you think, as an engaged employee you are likely to stay in the company?
10. Does the reward management and motivational techniques increase your priorities at
workplace?
11. Are the hotel managers able to inspire you?
12. Is the reward system fair in your workplace?
13. Do you find financial incentives to be more effective as compared to others?
14. How important is recognition for you?
15. Can you recommend some better intrinsic or extrinsic rewards for your organization?
Findings
Majority of the employees were associated with the hotel for more than five years and
therefore they reflected high satisfaction among the employees. The staff seemed happy and
around 38 claimed to stick to their job for a long period of time. The employees states that
various types of incentives and monetary rewards along with prizes, motivation in the form
of recognition, prizes, and appraisals are common in the organization. The organization is
effective but a bias is seen when the older employees come into role play. The employee
seemed satisfied with the reward system and accepted an efficient motivation and reward

management in the company, apart from differentiating among the older and new employees.
The employees stated that the older employees were given preference in every aspect as
compared to the new employee irrespective of the talent or intelligent decision-making
ability. The employees agreed to having motivated from the monetary and financial help and
had less motivating managers as they also seemed to prefer older employees.
The employees told that they valued recognition and do not receive any when compared with
their seniors. 90 percent of the responses included that a fair reward system irrespective of
age and experience must be implemented in the hotel system.
Conclusion
The hotel is trying to offer the best services and benefits to its employees but has one critical
issues of preferring older employees as compared to the new ones. Therefore, the hotel must
reinvent their motivation and reward system so as to put their focus on the young energy in
their workforce.