Impact of Organisational Behaviour on Employee Motivation at Tesco

This report examines the critical role of organisational behaviour, particularly employee motivation, within Tesco, a multinational retailer. It defines organisational behaviour and its key factors, highlighting the significance of motivation in driving employee performance and achieving organi...Read More

Organisational
Behaviour

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK ..............................................................................................................................................4
Relevance of organisation theory while describing motivation and motivation factors of a
company .....................................................................................................................................4
Why having a motivated employees will give a company competitive advantage & highlight
various practices impact employee motivation...........................................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Organisational behaviour is defined as the study of individual as well as group
performance in an organisation. It consist of the areas such as motivation, communication,
leadership, job structure and so on. It is important for higher authorities of an organisation to
conduct such study as it help in gaining insight about employee performance, attitude and
behaviour towards the desirable goals in an effective manner (Brinsfield and Edwards, 2020). It
is analysed that organisational behaviour consist of four factors that is environment, organisation
structure, technology and group as well. For the present report, Tesco is taken into consideration.
It is a multinational retailer in UK and offers quality grocery in market. The organisation was
founded in the year 1919 and its office is located at England, United Kingdom. Tesco has
around 7,000 shops globally which shows it has a high market presence. The report will cover
organisation behaviour in today's environment in considering with motivational factors. Along
with this, various factors that positively influence the workforce motivation is describe in the
report.
TASK
Relevance of organisation theory while describing motivation and motivation factors of a
company
Motivation is defined as an ability of a person to inspire, influence or encourage an
individual to achieve common goal in an effective manner. In addition to this, motivation is
consider as a key element that help an entity to increase its performance level in an effective
manner. Motivation is one of the essential factor in organisational behaviour as a manager's
capability to influence staff embers motivation is directly impact on the bottom line of an
organisation. It is determine that motivation results when a person interacts with a condition.
Along with this, it is a state of mind where people analyse the level of interest, energy and desire
which will translate into an action (Cheng, Wei and Lin, 2019). It is important for higher
authorities of a company to keep on motivating its staff members as it has direct positive
influence on productivity as well as profitability of an organisation. For example, the managers
of TESCO providing rewards, recognition and other benefits to its employees of their hard
working that assist in motivating staff members and make them feel valued at workplace.

Moreover, it also assist company to gain the trust of employees and convert their behaviour
positive towards organisational objective. It also assist managers to retain its staff members for
longer time period and save their cost of hiring new employee and providing training to them.
This discussion directly states that organisational behaviour is directly link with the motivation.
There are various motivational theories adopted by an organisation with an aim to
motivate its employees and to attain competitive advantage at marketplace. In addition to this,
such motivational theories also helps in gaining understanding about requirements of employees
and fulfil them so that they cannot think to leave the organisation ad work with full zeal to attain
desire goals timely. The motivational theory that is commonly used is Maslow's need theory and
Adam;s Equity theory (Johns, 2018). These motivational theories is given below in relation with
respective company:
Maslow's hierarchy of Needs: It is a five-tier model of human needs that involves lower need
of an individual to the self actualization need. This theory stated that when the need of a person
is fulfilled then it arise other need of an individual. The needs involve in this theory is given
below:
Physiological need: It is consider as one of the basic need that is required to be fulfil in
order to survive. It consist of food, clothing, shelter, water and so on. It is determine that if such
need does not fulfilled, an individual cannot survive and function properly. This need is consider
as most important and primary need, all others need remains secondary till physiological
requirements are met (Zhang, 2020). In relation to Tesco, it is determine that it offers a
satisfactory salary to employees by which they can fulfil their needs. It also decline the mental
pressure of staff members and develop positive behaviour of staff members in an organisation.
Safety need: This need is arise after the physiological needs of an individual are fulfilled.
It is determine that security and safety need develop a well-being of a person. It involve factors
such as financial security, job security, health protection, personal security and many more. With
reference to Tesco, it provide health insurance policy to its employees along with their parents.
In addition to this, it follow a law that state occurrence of any accident with employee in the
premises is the liability of company (Kiazad, 2020). It develop a sense of security as they feel
safe at workplace due to which their interest is increase towards working of an organisation.
Moreover, It also develop positive attitude in mind of staff members and help in employee
retention and satisfaction as well.

Social need: It is also known as love and belonging needs and consist of elements such as
love, friendship, trust, affection, acceptance and many more. These need is significant for an
individual so that they did not feel depressed, isolated and alone as well. It is important for an
entity to encourage cooperative work and prove a positive working culture to all the employees
so that their social needs is fulfilled. In case of Tesco, it offer friendly culture to its staff
members and also conduct informal sessions so that employees share their ideas, express their
emotions to others which make them feel good at workplace. It is determine that it has direct
influence on organisational behaviour in a positive manner, if the social needs are met.
Esteem needs: This need is classified into two parts that is respect from others and
esteem for one self. It stated factors such as prestige, status, mastery, independence,
achievement, dignity and so on. It is determine that reputation or respect plays vital role as it
develop value of an individual in society and also develop a feeling of prestige in front of others
(Kim, 2019). In context to Tesco, it provide rewards and recognition, benefits,incentives and
appraise staff members of their hard working in front of all the people of company. In addition to
this, it also provide promotions that make them feel valued and develop their level of status in an
effective manner. Moreover, it also alters the attitude of staff members towards working that has
positive impact on performance and brand image of organisation.
Self- actualization needs: It is consider as highest level of needs and advert of self-
fulfilment, person's potential, personal growth as well as experiences. This level of needs is the
desire to attaining everything that a person can. An organisation can provide such need by
offering challenging work, giving flexibility, allowing employees to giving suggestions at the
time of decision making. With reference to Tesco, it make use of participative leadership style
that allow staff members to participate in the decision making process. It brings out some
creative idea and also develop a level of confidence in employees to give their best and attain
objectives within stipulated time period (Organ, 2018). This factor of motivation is relevant to
the organisation behaviour as it develop positive working environment and also maintain develop
good behaviour of staff members towards organisation.
Why having a motivated employees will give a company competitive advantage & highlight
various practices impact employee motivation
It is analysed that an organisation thrives and gain success when its staff members are
committed towards quality working which assist an organisation to compete at the marketplace.

In today's scenario, most of the staff members are prefer to leave the organisation when they did
not any recognition, appreciation and rewards from the higher authorities of company. For
attaining competitive advantage and to retain top talent, it is important for an entity to highly
motivate its staff members which directly means offering various benefits, incentive's and
offering compensation as well. One of the major factor that help in motivating employees is
positive working culture, it generate interest of staff members towards working and motivate
them to work with full potential so that organisational objectives is attained. An organisation can
conduct employee recognition program which make staff member feel respected, valued, special
as well as supported at workplace. It is determine that workforce who received frequent
recognition and appraisals is tend to be more engaged at workplace and put extra efforts for
meeting with targets. It is analysed that a motivated person also provide quality and on time
service to customers that develop a positive brand image in market and therefore companies have
the opportunity to attain competitive advantage at marketplace (Podsakoff, Mackenzie and
Podsakoff, 2018). Further, it is determine that when a company go above the expectations of
staff members in motivating then employees will go beyond the expectations of company in
performance level which help in strengthening market position and attainment of competitive
edge at marketplace. In relation with Tesco, its higher authorities focuses on providing best
working culture to staff members and also ensure that they get equal appreciation and salary
according to their performance. This motivate staff members to give their full potential and
efforts to meet with the targets. Along with this, it also provide extra benefits to its staff
members that encourage employees and to gain such benefits, staff members implement
activities in proper manner that leads to attainment of competitive advantage at marketplace.
Practices that positively impact the workforce motivation
Training and development: It is consider as one of the major practice that help an entity
to motivate its staff members in an effective and appropriate manner. By providing training
through experts, an entity can develop positive mind set of staff members due to which they
work with full potential and attain organisational objectives on time period.
Supportive Leadership: Another practice that effect workforce motivation is leadership
style. It is important for an organisation to adopt a proper leadership style that is suitable for
culture and environment of organisation (Stewart, Courtright and Manz, 2019). It is analysed that
participative leadership style is effective as it allow employees to participate in the process of

decision-making which make them feel valued and respected at workplace and motivate them to
put more efforts in a proper manner.
Positive working culture: It is important for an organisation to provide positive working
environment to all the staff members as it develop interest in staff members to work and also
assist in declining absenteeism and turnover rate of employees. In addition to this, it also
encourage staff members to continuously working with company and reach them towards higher
growth and success as well.
Providing rewards and recognition: This practice plays vital role in motivating
employees. Providing recognition, rewards, appreciation, benefits, bonus to employees as per
their performance motivate staff members to put their efforts and reaching company towards
success (Wang, 2019). It is determine that a motivated employee implement activities in a
quality manner and develop opportunities for an organisation to attain competitive advantage at
marketplace.
CONCLUSION
From the above discussion, it has been analysed that motivation plays vital role in
enhancing performance level and attainment of competitive advantage at marketplace. There are
various theories of motivation which assist company to encourage its staff members and develop
a zeal towards achievement of organisational objectives within given time period. It is determine
that motivation is linked with the behaviour of both teams and individuals as it is positive and
negative, depend on the situations occur at workplace. There are various factors which positively
effect on the employee motivation and these are training & development, rewards and
recognition, positive working culture, supportive leadership and many more. It is essential for a
company to keep on motivating its staff members so that they can retain for longer time and give
their best work towards meeting with targets.

REFERENCES
Books & Journal
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Cheng, K., Wei, F. and Lin, Y., 2019. The trickle-down effect of responsible leadership on
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Johns, G., 2018. Advances in the treatment of context in organizational research. Annual Review
of Organizational Psychology and Organizational Behavior, 5, pp.21-46.
Kiazad, K., and et. al., 2020. Understanding organizational embeddedness and career success:
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Kim, M., and et. al., 2019. The antecedents and consequences of positive organizational
behavior: The role of psychological capital for promoting employee well-being in sport
organizations. Sport Management Review, 22(1), pp.108-125.
Organ, D. W., 2018. Organizational citizenship behavior: Recent trends and
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Behavior, 80, pp.295-306.
Podsakoff, P.M ., Mackenzie, S. B. and Podsakoff, N. P., 2018. Organizational citizenship
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Organizational Citizenship Behavior (pp. 1-6). New York, NY: Oxford University Press.
Stewart, G. L., Courtright, S. H. and Manz, C. C., 2019. Self-leadership: A paradoxical core of
organizational behavior. Annual Review of Organizational Psychology and
Organizational Behavior, 6, pp.47-67.
Wang, T., and et. al., 2019. A social exchange perspective of employee–organization
relationships and employee unethical pro-organizational behavior: the moderating role of
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