Impact of Employee Behavior on Performance and Company Growth

This essay discusses the critical role of organizational behavior in shaping employee performance and achieving company objectives. It highlights how employee behavior, influenced by factors like job satisfaction and ethical considerations, directly impacts customer perception, productivity, and overall organizational success. The essay also addresses challenges such as diversity management, ethical dilemmas, employee resistance to change, and the integration of technology and innovation. Ultimately, it emphasizes the importance of fostering a positive work environment through effective leadership, motivation, and ethical policies to enhance employee dedication, attain organizational goals, and maintain a competitive advantage. Desklib provides access to similar essays and study tools for students.

Running head: Organization behavior
Organization Behavior

Organization behavior
“Behavior of employees”
Organization behavior is a method and also it is the application of knowledge about the
individual. The groups are also performing the activities within the company. The employees are
considered as an important asset to the company. The growth and success of the company
depend upon the behavior of the employees who are conducting the routine activities. By having
positive behavior with the employees it can be easy for the company to complete the task
according to the policies and procedures. If the employees have a positive attitude then positive
environment can also be created in the workplace (Garg and Dhar, 2017).
At the time of doing the activities which are assigned to them, it has been seen that
employee's behavior plays a great role. The consumer evaluates the behavior of the workers at
the time of solving the queries related to the products and services of the company. By having
good behavior the employee can easily solve the queries which can lead to positive impact on the
overall image of the company. When the employees solve their queries with the positive attitude
then it will help to enhance the overall satisfaction level of the employees. If the trust and
experience of the customers is good then it can be seen that profitability and growth in the
market can be attained effectively (Anitha, 2014).
Customer viewpoint is also considered by the company as it is seen that if a customer has
a positive image then it can be easy to accomplish the overall goals and objectives. The customer
can be satisfied if they have a positive response from the employees. Performance of the
company can also be measured by considering the behavior of the employees. The behavior of
the employees plays a great role in achieving a positive response from the market. If the
employee behavior is not proper then the customers can be dissatisfied with the services. They
will not come back or induced to purchase the products or services (Alagaraja and Shuck, 2015).
So, it is important for the company to focus on managing the employee behavior so that
customer service or goodwill can be maintained in the market. The positive response of the
customer and also feedback is important for the company to survive in the competitive
environment. A positive response can only be achieved if employees are trained to behave in a
proper manner or they have good behavior at the time of conducting the activities (Lindia and
Morfe, 2014).
1

Organization behavior
The Employees behavior give direct impact on the activities conducted in the company.
Job satisfaction is also the factor which is related to the behavior of the employees. In the present
scenario, it has been analyzed that the emphasis is given by the top management to maintain
proper behavior of the employees and they ensure that the employees are satisfied with the
activities which are assigned to them. Positive behavior employees have a high productivity and
also they give their best towards the activities of the company (Janssen and Gao, 2015).
Hurdles can be created if the employees are not satisfied with the activities that are
assigned to them. Employee behavior plays a great role in the competitive environment. To
survive in the competitive environment it is important for the company to focus on the activities
that should be conducted in a proper manner. Dedication to the employees can only be enhanced
by giving the activities of their interest (Lazaroiu, 2015). Profits can also be maintained if
employees have a positive attitude towards the activities of the company.
The behavior in the company also concerned with the individuals and the groups who are
working in the company. There are different aspects that the company faces at the time of
managing the operations of the company. The behavior in the workplace is only related to the
individuals and it also creates the environment. If the employees have negative behavior then the
negative environment will be created (Nyberg, Pieper and Trevor, 2016). Therefore, it is
important to focus on creating a positive environment so that culture of the company can be
maintained. There are many factors faced by the company to manage the employee's behavior in
the company. The manager has to face many challenges like diversity (Lee and Steers, 2017).
Diversity is considered as a challenge which is faced by the manager. In the company,
there are many different people. Different people have different background age and mindset.
The company faces challenges related to diversity management. If the company manages the
activities then it can be seen that positive impact can be seen in the activities (Barak, Findler, and
Wind, 2016). Therefore, it creates an issue in the company and also the managers should focus
on the behavior of the employees. The different behavior of the employees and attitude of the
employees should be managed so that in the right direction the activities can take place. Conflicts
also take place because different people have different attitude and behavior towards the
activities (Hofhuis, van der Zee, and Otten, 2015). So, at the time when conflicts take place, it is
important to manage the conflict by taking accurate decisions related to the issue of both the
2

Organization behavior
parties. It is essential that the decision which is given should be proper so that feeling of
discrimination does not take place among the employees.
It is important to enhance the satisfaction level of the employees by giving those
decisions which are fair and maintain equity in the workplace. If the level of contribution is
enhanced than it can be possible for the company to achieve the desired targets (Bolman and
Deal, 2017).
Ethics: Next aspect is related to ethics. The challenges are faced by the managers in the
context of the aspect related to ethics. It has been seen that there are certain policies and rules
which are implemented by the company so that ethical behavior can be maintained. The
challenge which is faced by the company is related to encourage the ethical behavior as it is
essential to safeguard the interest of the individuals. The individual behavior is related to the
policies of the company. So it is important for the business to maintain proper organization
behavior in the workplace so that employees can feel satisfied and positive in doing the
operations of the company (Vidyarthi, Anand and Liden, 2014).
Employee resistance: by focusing on the present situation it has been seen that it is one of
the difficult processes which is faced by the company. The resistance of the workers has given
negative outcome on the activities conducted in the company. There are many cases in which the
resources are offered by the company so that workers can adjust themselves in a proper manner
and according to the overall goals and objectives which are set. The change which is
implemented in the organization gives impact to the employees. Sometimes employees are not
happy with the change which is implemented in the company. It has been seen that it is important
for the company to discuss and take the opinion of the employees so that the change which takes
place in the company enhances the working pattern of the employees. To manage the behavior of
the employees it is important for the company to implement the policies so that employees can
feel motivated towards the activities and also accept the change which takes place in the
company.
Next aspect is concerned with the technology and innovation. It has been seen that
behavior of the employee is also related to the use of the technology and innovation. In the
present situation, the challenge for the company is to set the problems that consist of
3

Organization behavior
management of technology and innovation. The company can achieve large market share when a
quality of the services are maintained. It is important to focus on innovation so that in the
competitive advantage position can be maintained. The issue that the company faces is to
enhance the creativity and innovation of the workers. If the latest technology is considered then it
will help the employees to reduce the work pressure of the workers. If work pressure is reduced
then the positive impact can be seen in the overall operations of the company. It is important for
the top management to consider proper latest technology so that revenue of the company can be
enhanced. Through this positive impact can also be seen in the activities or the operations and
also change will be seen on the employee behavior.
Targets or the goals: It has been seen that organization faces the challenge which is
related to attaining or accomplish the overall targets. To manage the behavior of the employees it
is important to focus on proper management so that negative impact can be reduced. If the
company is not able to manage the behavior then it can affect the productivity level. Therefore, it
can be evaluated that to manage the behavior of the employees it is important to create positive
attitude so that profits can be attained and also dedication level can be managed. Motivation is
important in this aspect and through giving incentives employees can be motivated.
So, it can be concluded that it is important to manage the behavior of the employees. By
managing the behavior the profits and goals of the company can be achieved. To achieve large
market share it is important for the company to focus on the satisfaction level of the employees.
4

Organization behavior
References
Alagaraja, M. and Shuck, B., 2015. Exploring organizational alignment-employee engagement
linkages and impact on individual performance: A conceptual model. Human Resource
Development Review, 14(1), pp.17-37.
Anitha, J., 2014. Determinants of employee engagement and their impact on employee
performance. International journal of productivity and performance management, 63(3), p.308.
Barak, M.E.M., Findler, L. and Wind, L.H., 2016. Diversity, inclusion, and commitment in
organizations: International empirical explorations. Journal of Behavioral and Applied
Management, 2(2),p.85.
Bolman, L.G. and Deal, T.E., 2017. Reframing organizations: Artistry, choice, and leadership.
John Wiley & Sons.
Garg, S. and Dhar, R., 2017. Employee service innovative behavior: The roles of leader-member
exchange (LMX), work engagement, and job autonomy. International Journal of
Manpower, 38(2), pp.242-258.
Hofhuis, J., van der Zee, K.I. and Otten, S., 2015. Measuring employee perception on the effects
of cultural diversity at work: development of the Benefits and Threats of Diversity Scale. Quality
& Quantity, 49(1), pp.177-201.
Janssen, O. and Gao, L., 2015. Supervisory responsiveness and employee self-perceived status
and voice behavior. Journal of Management, 41(7), pp.1854-1872.
Lazaroiu, G., 2015. Employee motivation and job performance. Linguistic and Philosophical
Investigations, 14, p.97.
Lee, T.W. and Steers, R.M., 2017. Facilitating effective performance appraisals: The role of
employee commitment and organizational climate. In Performance measurement and theory (pp.
75-93). Routledge.
5

Organization behavior
Lindia, S.A. and Morfe, S., Goldman Sachs and Co, 2014. Employee performance monitoring
system. U.S. Patent 8,744,904.
Nyberg, A.J., Pieper, J.R. and Trevor, C.O., 2016. Pay-for-performance’s effect on future
employee performance: Integrating psychological and economic principles toward a contingency
perspective. Journal of Management, 42(7), pp.1753-1783.
Vidyarthi, P.R., Anand, S. and Liden, R.C., 2014. Do emotionally perceptive leaders motivate
higher employee performance? The moderating role of task interdependence and power
distance. The Leadership Quarterly, 25(2), pp.232-244.
6