Research Report: Analyzing Employee Performance at the Titanic Hotel

This research report examines employee performance at the Titanic Hotel, focusing on the effectiveness of performance appraisals as a motivational tool. The study explores the concept of performance appraisal, its relationship to employee performance, and its effectiveness within the hotel. The report includes a literature review, research methodologies, and data analysis from primary and secondary sources. The research aims to analyze the impact of performance appraisals on employee motivation and identify areas for improvement, such as training and development programs. The report also provides recommendations for enhancing employee performance at the Titanic Hotel, with a focus on improving the quality of service and overall business outcomes. The research utilizes a positive research philosophy and collects data through both primary and secondary methods. The report concludes with key findings, interpretations, and a justification of the research, emphasizing the importance of employee performance for the hotel's success.

Research Report

Table of Contents
Chapter 1..........................................................................................................................................1
11 Aims and objectives...............................................................................................................1
1.2 Factors that contribute to the progress of research project...................................................2
1.4 Research project specification...............................................................................................3
1.5 Provide an appropriate and effective approach applied for gaining proper solution............3
CHAPTER 2....................................................................................................................................5
1.3 Undertaken the critical review of key references based on the Literature Review...............5
CHAPTER 3....................................................................................................................................6
2.1 Research evaluation methods and techniques.......................................................................6
2.2 Undertake the preposed research..........................................................................................7
CHAPTER 4....................................................................................................................................7
2.3 Record and collate relevant data where appropriate.............................................................7
3.2 Interpretation.........................................................................................................................8
CHAPTER - 5..................................................................................................................................9
3.3 Justification ..........................................................................................................................9
Recommendation.......................................................................................................................10
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................12

Chapter 1
11 Aims and objectives.
Introduction
Performance appraisals is a one of the elements which is related to the companies long
term success. It is a systematic, general and periodic process of evaluation of an employee at
high level. Performance appraisals is resorted to know whether the selection of employees is
correct or wrong. Performance appraisal is essential instruments in analyzing the performance of
employees. It is the major elements in human resource management. The most valuable capital
for any organization. The entire case study is on the performance of employees of Titanic Hotel
In this research report we are going to understand the performance of employees at
Titanic hotel. Research methodologies on performance appraisals as well as literature review is
also included in this research project. Primary and secondary research is done in data analysis.
Background of the study
It is the most crucial tools for the success of any interest. In order to analysis efficiency
the subordinates are performing job and also analysis the aptitudes and other skills and qualities
necessary for performing the job. It is very essential in a company or firm to create an
opportunity for achieving the desired goals and objectives of organization. The aim of
performance appraisal is to provide feedback and find out the needs of training and development
for improving the performance of employees. In order to analysis the performance of employees,
Titanic hotel is implementing various tools and techniques. Performance appraisals is the best
motivational tool for improving the performance of employees. This is the best system I the
organization to give performance appraisals to employees. Employees doing routine jobs needs
performance appraisals on regular basis. Performance appraisals plays a role of feedback,
employees needs feedbacks from their boss about their job work.
Rational Study
The main reason for conducting this research is to find out the performance of employees
at Titanic Hotel. The main issues coming in the company is the performance of employees which
results in large impact on the sales of company, quality of services of Titanic Hotel. Employees
performance is not increasing only because they are not getting appraisals from hotel. The
performance of employees is only be enhance by their appraisals on their performance. There is
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no training and development programs organize in the hotel, which results in low performance of
the employees.
Aim: “To analyse the effectiveness of performance appraisal in raising employee's
performance– A Case Study on Titanic Hotel”
Objectives:
 To understand the concept of performance appraisal.
 To analysed the relationship between performance appraisal and employees performance.
 To determine the effectiveness of performance appraisal and performance of employees
at Titanic Hotel.
 To recommend way to improve employees performance at Titanic Hotel.
Research questions :
1. What are the concept of performance appraisal?
2. What is the relationship between performance appraisal and employees performance?
3. What are the effectiveness of performance appraisal and performance of employees at
Titanic Hotel?
1.2 Factors that contribute to the progress of research project.
There are many factors which contribute in selecting this research project. The factors are
as follows-
Knowledge and experience of research- By this research I able to develop my
understanding towards various kinds of issues which the employees are facing within the
organization. I develop my knowledge in the area of performance of employees and experience )
(Rosen and et.al., 2017).
Area of interest- I have high level of interest in this topic. Titanic hotel is very well-
known hotel industry in the world. This research will unable me to examine the various set of
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strategies which are many companies in order to improve the efficiency in the performance of
employees.
Future scope- This area of study will enable me to develop my knowledge and this will
be helpful for the future job performance.
1.4 Research project specification.
In this research study, the researcher will make use of positive research philosophy and
this will help in achieving the targeted objective and goals of the industry. Moreover, in order to
determine the relationship among the employees and higher level authority of company. In this
research project, the data will be collected from both primary and secondary data. The use of
hypothesis is not present in this study. Beside this, managers are furnishing better information
related to with research project (Ellington and Wilson, 2017). All the informations are collected
by different researcher who have adequate skills and knowledge. Further, the information
collected from manager will be examined with the aid of quantitative method and different
themes will be defined according to the result.
1.5 Provide an appropriate and effective approach applied for gaining proper solution.
Activit
y
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Literat
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metho
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Recor
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Editin
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CHAPTER 2
1.3 Undertaken the critical review of key references based on the Literature Review.
Performance appraisals is the key motivational tools in development and growth of
performance of employees. It is the most popular concept in local or multinational companies. IT
is process to measure and evaluate the achievements of employee's and there behaviour
accordingly over a certain period. The procedure of appraisals is a peaceful procedure. It also
helps to understand the abilities of a person for the development and growth for future.
Performance appraisals is the central both to performance management and human resource
management. Performance appraisals are ofens criticise by the employees as some time they are
not satisfied with appraisals.
As per the Galagedera and et.al, (2017) there is a significant relationship in between the
performance of employee's and performance appraisals. The performance is directly related with
the performance appraisals. The employee's performance is automatically enhanced if the
appraisals satisfies the employee's. The performance of employee's appraisals serves as a means
for management to evaluate and render feedbacks on employees job performance. The strength
and weaknesses of employees is directly analysed by the performance appraisals.
According the Landy, Zedeck and Cleveland, (2017), There is strong bonded
relationship in between performance of employee's and performance appraisals. If company do
not give appraisals to their employees, there will be negative impact on the business as well as
there quality of work. The organizational effectiveness is improved by the performance
appraisals given to the employee's. The appraisals on performance builds high motivations
towards achieving the goals and objectives.
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Tziner and Rabenu,(2018), stated that- The effectiveness of performance appraisals and
performance of employees is only be examined by the outcomes of the company. The
effectiveness of employee's is judged by the quality of work they done. Appraisals are often
criticized and poorly done. Performance appraisals can only be effective if it is designed and
executed rightly. It is also effective when it is based on goals and objectives. The appraisals
should be designed on the bases of the level of satisfaction of employee's. For example- the
salary and wages of employees is increase, bonus are given yearly, the performance of
employees are surely improved and grow.
CHAPTER 3
Research methodology
2.1 Research evaluation methods and techniques.
There are number of techniques and methods used in the evaluation of research which
helps in improving the research work and also increase the performance of employees at great
extend. This is to be used under research methodology and improve the present network of
market.
 Research design- The design of research there are several kinds of techniques must be
used which helps in upgrading the level of work and makes in systematic manner. In this
present report, the data is collected by doing any modification or changes in the research.
It also enables Titanic Hotel to measures the performance of employee's in right manner
(McConville, 2017).
 Research philosophy- The research philosophies is the vital part in research methodology
which covers wide and broad range of area. It commerce with the resources and the
knowledge development.
 Collection of data- Collection of data is the most important and critical process which
takes the research on completion. Data is gather through various sources such as primary
research and secondary research. Primary research includes interviews, survey,
observation, questioner, case studies and data which are collected by researcher himself.
Secondary data included books and journals (Yegidis, Weinbach and Myers, 2017).
 Sampling- In this research random sampling method is used in this research work. It will
be obliging in coming up with appropriate results. 8 responsive will be analysed.
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 Data analyses- To analysed the collected data, researcher will use message method, this
will help in investigating on the basis of qualitative investigation (Husted, Henriques and
Crane, 2018).
2.2 Undertake the preposed research.
To set about the effectual inquiry over the research, researcher will adopt inductive
research methods. For selecting this approach there is reason behind that includes hypothesis and
in this research report there is no use of any hypothesis. In order to maintain the reliability,
investigator has to make use of process and specification. To end up this discussion with an short
conclusion, it is essential that investigator examine the collected data and make use of reliable
sorceress so that data collected can be reliable and appropriate recommendation could be
provided (Certo, 2018).
CHAPTER 4
2.3 Record and collate relevant data where appropriate
Questioner
1. Which is the main process in hospitality industry ?
 Training and development
 Performance appraisal
 Can not say
2. How an employee will become more motivated ?
 By performance appraisal
 By external factors
 Both of the above
3. Is performance appraisal identifies the gaps between employees ?
 Agree
 Disagree
 Do not know
4. What is the other name of performance appraisal ?
 Employee appraisal
 Employee assessment
 Both of the above
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5. Is feedback is an objective of PA ?
 Yes
 No
 Can not say
6. Which is the best method of performance appraisal ?
 Assessment centre method
 Critical incident methods
 Both of the above
7. Is performance appraisal motivate employees ?
 Yes
 No
 Can not say
3.2 Interpretation
1. Which is the main process in hotel industry ?
Training and development 4
8
Performance appraisal Can not say Total
0
1
2
3
4
5
6
7
8
9
4

Performance appraisal 2
Can not say 2
Total 8
Interpretation : From the above chart, out of 8 respondents, 4 is say training and development is
one of the most important part of each and every employees in organization. This is help to
improve performance of employees. 2 will say performance appraisals is most important part in
hotel industry. 2 persons can not be say anything about hotel industry. This is focus on training
and development is help to improve each and every employees and increase market growth.
2. How an employee will become more motivated
By performance appraisal 4
By external factors 2
Both of the above 2
Total 8
Interpretation : From the above char out of 8 respondents, 4 is agreed with performance
appraisals is motivated each employees inside organization. 2 persons say external factor is help
to improve current employees' performance. At the end, 2 persons are used both the techniques
for performance appraisals of every single employees.
3. Is performance appraisal identifies the gaps between employees ?
9
By external factors
Both of the above
Total
0
2
4
6
8
10
4

Agree 5
Disagree 2
Do not know 1
Total 8
Interpretation ; From the above chart, out of 8 respondents 5 is agreed with performance
appraisals is identified the gap between employee in internal working environment. 2 person will
be disagree with such kind of statement and 1 person is not aware about all such conditions. As
per the above chart, performance appraisals is one of the most important part for organization for
employees performance is increased and improve profit.
6. Which is the best method of performance appraisal ?
Assessment centre method 4
Critical incident methods 2
Both of the above 2
Total 8
10
Disagree Do not know Total
0
1
2
3
4
5
6
7
8
9
5