Human Resource Management Report: Staples Recruitment Strategies

This report provides an in-depth analysis of the Human Resource Management (HRM) practices at Staples, a major office supply retailer. It examines the key duties of the HR department, including recruitment, employee motivation, and retention strategies. The report explores how Staples recruits employees, provides training and development, evaluates performance, and manages employee relations. It also discusses the importance of HR in maintaining a strong company culture and its impact on organizational performance. The report highlights the significance of employee motivation, compensation, and benefits in retaining employees and achieving business objectives. The analysis covers various aspects of HRM, such as job analysis, recruitment processes, selection methods, and the alignment of employee and organizational goals. The report emphasizes the crucial role of the HR department in ensuring Staples' success by attracting, retaining, and motivating a productive workforce. It references various studies and graphs to support its findings, offering insights into how Staples manages its human capital to achieve its mission and vision.

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Executive Summary
This report mainly focuses into the duties of HR department in recruiting the most eligible
employees for the organization. The organization which is focused here is Staples which retails
office supplies in American market. Every point which the HR department of Staples follows to
recruit employees and keep them motivated and improve the retention ratio is discussed in detail
in this report.

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Table of Contents
1.1 Introduction................................................................................................................................3
1.2 Discussion..................................................................................................................................4
1.3 Conclusion...............................................................................................................................13

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1.1 Introduction
Staples is a very well-known company in American market where they used to retail
office supplies to different offices and business organizations. Their main motive is to provide
every business irrespective of their size, with their required essentials so that the business can
function well and give their bet to the society and help in growing the economy. There is a
simple rule that the HR department of every organization have to manage the workforce for the
organization starting from analyzing the requirement of labor force, gathering information
regarding the skills needed for the vacancy, providing the job vacancy notice to relevant area that
more and more eligible candidates send their applications, interview them, provide them with
required training and development, evaluate their performance, providing performance
management techniques, increase their motivation and their retention, solve any type of
organizational conflicts and many other activities. It is never ending system which is mainly
followed by the HR department. Staples provide their HR department with certain authorities
which allows them to manage the good relationship between the employees and organization.
HR department also manages the relation between customer and organization. There are a lot of
task for which the HR department is held responsible and they are provided with a framework to
honestly follow their duties. From the starting point of appointing any employee for their perfect
fit, the HR department have to thoroughly maintain and keep a track of every detail of the
employee. The Staples is totally dependent on their HR department because they are provided
with the authority to handle each and every task related to their employee’s retention process. A
proper HR department help the organization to find the most eligible employee who will work
efficiently for them hence, HR department is one of the most important pillar of every
organization.

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1.2 Discussion
Staples provides business supplies to every business types regardless of their size so that
each and every business can be more productive, inspired and connected. The main mission of
staples is to increase the productivity of themselves as well as for the customers. Their business
objective now is to focus into communities, associates and even for this planet to make better
future through innovative policies, programs and values in which they live by. They have set
their mission according to the need of society and they always want to contribute of their support
towards the betterment of the society (Acikgoz, 2019). Staples’ main focus is to do social
responsibility and keep adding values & put a positive impact on the society. Their vision is to
act more responsibly along with high integrity, conducting this global business like a great
employee, neighbor and a corporate citizen. This company’s motive is to treat their business
associates and talented employees with fair treatment. They always keep in mind that their
environmental conscience, giving values back to their communities and their business ethics
should always maintain the business framework and maintain the laws & regulations. Their
innovative idea and their positive outlook for the society helps them to attract customers and
maintain their market position. Their official website contains a lot of information related to their
mission and vision like setting up a groundwork for change (Acikgoz & Bergman, 2016).
Here the company suggests their clients to set up new innovative mission related to the
business so that each and every one can take benefit (McDermott et al., 2013). A proper
determination is necessary for the purpose of developing the business accordingly and also set
their policies and strategies as per it. After the groundwork is complete properly, now it is time
to properly manage the top strategies of the business. According to Staples they follow the
market trend very thoroughly and they implement the required change into their business so that

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the company culture can adopt the trend and get a full scope of improving their business. They
also make sure that before the change is implied into the company, it is fully discussed with the
whole workforce. They will discuss the future mission and vision and write them in an employee
handbook so that each and every detail is provided to the employees. Seniors managers then start
making changes into the individual areas of responsibility. This adoption system of the company
culture states a lot of things about the company that they are always open to adopt any kind of
new trends into their business so that they sustain into their market position and more customers
are attracted to towards their business ideas. It is very important for the company to make their
company culture strong with the help of employees, business associates, suppliers, stakeholders
and customers because their support will help the business to move forward keep their profit
trend always facing upward. Staples maintains the hierarchy and also promotes it so that other
companies also follows them (Ulrich & Dulebohn, 2015).
It is the job of Human Resource department to keep the activities of employees on track
and record their demands so that it can be met as possible. Employee’s priorities should be kept
in mind by the HR manager so that they can strategies their policies accordingly. During a
research based on the employee motivation done by the HR team states a different types of
results where it is stated that when the employees were hired here it was important for them to
work in such a reputed company and they want to retain in this company.

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It is also important for the HR team to have a routine check whether the employee of
Staples are feeling motivated or not. The below graph shows that for motivation it is important
for the employees to get a loyal and predictable company culture where they can easily
communicate with their supervisors or seniors. Here the employees feels more loyal at work by
the managers which also includes the Human Resource manager and also by coworkers or
colleagues. For maintaining the trust over the company it is important that the employees trust
each and every associates of the business (Muchhal, 2014).
One of the important thing which bounds the employees into the company is motivation
but apart from that the employees also should get other facilities as well along with a big salary.

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The below graph shows that the employees have reported according to them the most favorite
facility which is provided this company HR team is that comfort and familiarity.
The HR team have successfully implemented such kind of condition into the company
which have helped the workers to feel comfort and familiarity into the business so that they can
be much more efficient and productive into their job and this also increases the retention ratio for
the employees.
The above graph shows that the company HR team have successfully communicated each
and every information of the business to the employees. The managers also provides the
information regarding any change into the company culture. Implementation of any change into
the business is basically provided very well to every employee so that they can prepare

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themselves according to the change and also improve their skill and knowledge as per the need
of the company. Motivated employees increases value of the company and this is supported by
the HR team because they helps to motivate the employees to a huge extent (Nikolaou, 2014).
The HR manager of Staples have helped the employees to identify their strong side and work on
their weak side, improve their skills for better productivity. It is the duty of the HR team that
they carefully note every motivational factor of the employee and try to work on it accordingly.
Connection between the organizational goals and employee goals is very important for every
company and this connection is developed by the HR team of Staples. A proper work life
balance is important for employee to provide them with relevant rest and this balance can be
attained by the employees when the HR team of the company is attentive and Staples HR team
have amazingly attained this balance for their employees (Kossek, Valcour & Lirio, 2014).
There are different types of HR duties which are maintained by the HR team for any kind
of new plan is introduced into the business. The following are the HR duties which needs to be
maintained by the HR team:
 Analyzing and designing of work – it is the duty of the HR manager to design the job
analysis for any required role in any required place so that the relevant candidate gets
attracted to the job profile and applies for the same. Any newly introduced plan requires
workforce to get successfully implemented and hence the HR manager tries to interview
appropriate candidates and then select the most relevant one for the company. New plan
also involves designing of work that is which kind of job will be performed how many
personnel and what type of skills are required for that purpose is also the work of HRM
department. So far HRM department of Staples have done a perfect job of finding the
perfect match of candidates for the required job vacancy (McCracken & McIvor, 2013).

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This is the first step of HR department of recruiting the most perfect employee for any
job vacancy. At this first step it is very important for the HR team to gather the relevant
information accurately because based upon that the candidates will be applying and will
get selected so any kind of mistakes by HR team will not be entertained as it can hamper
the production efficiency of the company (Kuvaas, Dysvik & Buch, 2014).
 Recruiting – this is the most important function of HR department and they are popular
for the same because it is their duty to appoint the most relevant person for the relevant
job. This step involves gathering information regarding what kind of job profile needs
what kind of skills and then properly advertise their job vacancy statement so that they
get most application from candidates which becomes easier for the HRM to select the
most appropriate employee for their job vacancy in their company. Properly dong the
research and then putting a notice of job vacancy is tough because they have to keep a
note of the places where most of the eligible candidates come to seek for job. After
selecting the candidates for interview, it is also the job of HR department to properly
interview the candidate and understand whether they are the best for this job or not. After
several rounds with candidate, it is time to introduce the candidate with the company
rules and do proper orientation which also comes under HR department and this step is
also properly maintained by the HR department of Staples (Goetsch & Davis, 2014).
 Selection – this step involves some points of recruitment process where the HR
department needs to select the most eligible candidate for the job vacancy of any new
plan in the company. This process many step included in it in the form of interview.
Personal interview, group discussion, physical tests, written tests and many others. The
selection process highly depend upon the type of job for which candidates will be

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selected. Each and every job profile requires different kinds of selection process, some
requires only physical skills whereas some requires other skills and for them the written
test and personal interview is taken. Here the candidate will be provided with a brief
information regarding the purpose of the job and the new plan which the company is
seeking for new employees. The candidate will then receive an appointment letter from
the company and then they can join from the specified date (Taxman et al., 2014).
 Training and development – the next step for the HR department is to provide required
training and development program for the newly appointed employees so that they gets
habituated with the company’s culture and the working environment. In the first day the
HR department of Staples organizes an orientation program where the documents are
verified of the employees and they are given a brief overview about the company history,
their mission and their vision. Different employee’s skill development programs are also
discussed which will be provided to them later. From the next day each and every new
employees are provided with the customized skill development programs. Here the
employees are carefully observed to note their strength and their weakness so that they
can be provided a chance to work on their weak points and improve their strong skills.
Different employees are provided different developmental and training program
depending upon the job they are appointed for (Viana & Mota, 2016). Their performance
during the program are evaluated by the HR team and the employee with poor
performance record are either given customized and extra training or they are asked to
leave. However, in Staples each employee who are appointed stays for long because they
believe that every person has different level of understanding which needs to be taken
care by the HR department.

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 Performance Management – the performance management is also done by the HR team
for improving the skills of the employees. Here in this step the HRM develops certain
tasks and programs which helps in managing the performance. After the training and
development process is done, the HR team introduces the employees with the team under
which they will be working and from that time employee’s job period starts. Here the
employee is kept under a look by the HR team and employee’s performance is evaluated
carefully. Based upon this after a few time the HR team suggests a performance
management program or routine which will help the employee to do their job efficiently
and also maintain a proper work life balance so that the employee does not get frustrated
from their so easily. It is the main focus of Staples’s HR team that each and every
employee of their company are fully satisfied from their job which will result in increased
employee motivation and retention. Constant support from the HR team is provided to
employees (Gollan, Kalfa & Xu, 2015).
 Detailed explanation of Compensation and Benefits – this step is generally discussed
in the selection part when the employees are finalized for the job vacancy. This step
involves introducing the employees with their salary package which they will be offered
in their job. A lot of times the employees are also provided with the information
regarding their incentive structure to attract the employee because employees now-a-days
gives interview in different companies and then they select which company to join
according to the package they will be offered. Other facilities and benefits are also
discussed with the candidate because it is important to notify the employees about the
future benefits they are supposed to get (Josan, 2013). Types of recognitions and awards
which the existing employees are getting are also introduced with the candidates to attract