Employee Relations: An Analysis of Amazon's Practices

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Employee Relations
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EMPLOYEE RELATIONS
Table of Contents
Introduction......................................................................................................................................2
LO1 Apply the principles of employee relations in an organizational context............................3
P1 Explain the value and importance of employee relations in application to specific
organizational examples..............................................................................................................3
P2 Explain the fundamentals of employment law that apply to specific organizational
examples......................................................................................................................................4
M1 Make valid suggestions on how an organization can improve and respond effectively to
employee relations.......................................................................................................................4
LO2 Determine appropriate advice relating to rights, duties, and obligations of the
employment relationship.................................................................................................................5
P3 Explain the different types of rights, duties, and obligations an employer and employee has
within the workplace....................................................................................................................5
P4 Determine appropriate advice relating to rights, duties, and obligations of the employment
relationship for a range of given organizational examples..........................................................6
M2 evaluate the psychological contract and support for employee work-life balance in relation
to rights, duties, and obligations of the employment relationship...............................................7
D1 Explore various mechanisms for managing the employment relationship and make justified
solutions for a range of specific organizational examples...............................................................7
Conclusion.......................................................................................................................................9
References......................................................................................................................................10
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Introduction
In every organization, employee relation means a communication effort or relation that the
organization tries to maintain in order to provide a condition in the company that is positive. A
company by creating a relationship that has a positive outlook towards the company helps the
employees be more loyal to the company and it provides them the option to be more efficient and
engaging towards the work they are doing. To manage the relationship of any organization, that
company appoints one human resource department. This human resource depart manages the
workforce of the employees and maintains a healthy relationship between the company and the
worker. The main role of these human resources are they act as a mediator between the manager
and employees of the company fulfills all the needs of the company and their workers and create
a positive environment in the organization. These human resource figures are also responsible for
creating such regulations and rules to the employees that provide all the basic importance of the
workers regarding their work profits benefits, their working hours. They help to create a perfect
balance for the employees in the corporate sector. This plan that is created by the human
resource department is mainly to maintain the fair deal of the company in a positive way to
motivate the workers.
In this study, the author described the employ relation of the specific company such as Amazon.
Amazon is a multinational company mainly situated in the American region. The company has
its headquarters in the Seattle of Washington. The company is world’s one of the largest
organization that deals with the technology and electronic commerce activities. The company of
Amazon deals with the web portals, web servers to cloud computers. As this company is one of
the largest ones, that deals with a huge number of employees and to maintain the relationship
with the workers is become one of the essential work to do.
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LO1: Apply the principles of employee relations in an organizational context
In this part, the researcher described the importance of employee relations. In addition, it
provided all the prominent details regarding this importance of this in the company.
P1: Explain the value and importance of employee relations in application to
specific organizational examples
Every employee of Amazon has a special relationship with their co-workers. Every employee
needs to have communication with their fellow workers, this keeps them motivated and satisfied.
A human can never work lone in their work territory they need another human to communicate.
This communication helps the company to create a soothing and pleasant atmosphere in the
organization. As opined by Mitchell (2016), a negative condition regarding the communication
further creates a de-motivating atmosphere in the organization. Any company needs to build a
perfect relationship with their employees to run the company accurately. Some important reasons
to imply the employ relation in the organization are,
 In Amazon, there are some problems which cannot be solved by any single human. Every
company needs to have all prospect and advice which help the company to run in a
smooth way. In any organization, one individual can never discover the issue of the
company alone, but with the help of others, the company can easily resolve the issue.
 The decided goal or the work of the company becomes easy or attainable when the work
is getting divided within others as well. As the work then gets divided properly between
the employees, that further motivates them to work in a positive way.
 A good employ relation in the company helps to build an organization with fewer
problems or issues. Even if any problem occurs when the company has plenty of human
minds.
As stated by Brander (2017), Amazon has applied this relation tactics in their employment
section in order to run their company smoothly. As Amazon developed a good employ relation in
the company which further helps them to solve their problems, their works goals also getting
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divided which makes the goals more achievable. This healthy employment relation also reduced
the workspace-related issues all total.
P2: Explain the fundamentals of employment law that apply to specific
organizational examples
As stated by Guest (2017), to build a relationship with the employees of any organization the
company needs to follow some basic rules. These rules are mainly set by the human resources
employees or the HR of Amazon. These rules or policies regarding the relation make the
company more compact. Some rules related to the employment can be listed as follows:
 Overtime pay: All workers have a right to the pay if they are working over their working
hours. The labor law suggests that any worker who is working more than 40 hours in a
week has a right to get a minimum pay in their total salary.
 Leave: The rights regarding employment also suggest that all the employees have a right
to get leave while they are sick and have any kind of family emergencies. To these
leaves, the employees need to get paid fully as they are promised in their salary slip.
 Conditions of the workspace need to be safe: The right of employment provides a space
where the workers can work safely.
As opined by Kang (2017), in this study, the researcher discussed Amazon. Amazon implied
these rules in their ethics. Such as, they provide their workers with extra wage if the employees
are working over their time limit. Also, the company provides enough paid leaves regarding
medical or family issues. The company is also able to provide a safe environment for their
workers (Kang, 2017).
M1: Make valid suggestions on how an organization can improve and respond
effectively to employee relations
In any organization, employees play an important role. As mention by Sutanto (2016), in
Amazon, the employees are very much responsible to make the company one of the largest
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organizations in the world. To improve the relation of employees and company, the managerial
figure of the company need to imply some points in their work ethics.
 The company cannot choose their favorites in the organization as it makes other
employees de-motivated.
 The company needs to have a good communicating level. As good communication helps
to build the relation.
 The company more needs to focus more on the missions of the company and the goals
and values of the company.
 The employees of the company need to feel motivated in order to work more efficiently.
LO2: Determine appropriate advice relating to rights, duties, and obligations
of the employment relationship
In this section, the researcher discussed all the important rules or policies that are related to
employment in any organization. As stated by Marstand (2018), the author also describes all the
important duties of each employee needed for the work.
P3: Explain the different types of rights, duties, and obligations an employer and
employee has within the workplace
As mentioned by Xi (2017), there are various types of rights, duties, and obligation that
Amazon's employees have regarding their system such as:
Rights
 The employee must have a safe space for the works.
 Having the proper information about the work.
 Inequality should not be present in the company.
 Proper and equal opportunities to the employees in the workplace.
Duties
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 The company needs to pay the employee the amount which was promised.
 Regular observation on the health and safety related problems.
 Provide the workers with the right information regarding the work.
 The employees need to respect each other, in order to build a mutual understanding of
trust and respect (Xi, 2017).
Obligation
 Violence to the employees physically or verbally.
 Theft cases of the employees.
 Harassment of the employees.
P4: Determine appropriate advice relating to rights, duties, and obligations of the
employment relationship for a range of given organizational examples
As mentioned by Shields et al. (2015), the researcher provided some advice related to the
company and employees relation regarding the issues like rights and duties and obligations of the
employment. The advice provided by the researcher or the author of the study was mainly
presented in the respect of the Amazon Company and their employment relations. Some of the
major points can be listed as follows:
 The company needs to involve their team members in the company. more members
provide more prominent and accurate work in the company which makes the company
more compact in respect of the work values.
 The company needs to engage workers with other employees in order to share the whole
goal or the target of the company that is set by the manager.
 The company needs to initiate a communication plan that is more effective in respect of
the company's work targets and has the capability to engage the workers to develop the
relationship.
 The company needs to develop some parties and rewards regarding work encouragement
in order to motivate the workers.
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M2 evaluate the psychological contract and support for employee work-life balance
in relation to rights, duties, and obligations of the employment relationship
As opined by Unsal (2019), the psychological contract of the employees means that all the
workers have expectations from their workspace or the organization. This contract is not written
anywhere but every employee has a clear concept about this in their mind. These contracts need
to be fulfilled by the organization in order to maintain the work balance and create a relation
with the company and workers. These contracts further determine their right, duties or
obligations towards the organization. As mentioned by Griffin (2015), all these are very much
present in every worker working for Amazon. Some notable psychological contracts are as
follows:
 The employees in their psychological contract expect more mutual understandings from
the organizational side.
 The relation between the organization and the employee cannot be one-sided.
 The payment method needs to be paid as promised.
 The leaves as promised by the company employees need that to get maintained.
D1: Explore various mechanisms for managing the employment relationship and
make justified solutions for a range of specific organizational examples
As mentioned by Shields et al. (2015), the author of this study helped the strategy of balanced
employee and employer relationship in the organization. This strategy helped the organization
such as Amazon to achieve more stable condition regarding the employment relationship. The
company needs to provide each employee and employer the same right regarding the topic of
building an employment relation. This balanced employee and employer relationship needs to
follow some stages, like:
 Providing a clear relation or communication that is really is balanced in nature.
 Provide all the employees and the employer who is managing them the interdependent
perception; they need to be dependent on one another in order to manage the works.
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 Their social approach also needs to be clear to other organizations in the market.
 The proper communicating related liberations to the employees and employer.
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Conclusion
The concluding statement of the following study shows the importance of the employment
relationship in the organization. The company must create a balanced employee and employer
relationship in the organization in order to manage the whole process. In order to prove their
importance, the author of the study provided all the examples and importance of this system in
the company which helps the organization further. The researcher of the study also provided the
rights of the employees including the duties and obligation of those employees in this study. The
author also showed the importance of the psychological contract in his or her study.
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References
Brander, J. A. (2017). Employee relations and innovation: an empirical analysis using patent
data. Retrieved May 10, 2019, from www.tandfonline.com:
https://www.tandfonline.com/doi/abs/10.1080/10438599.2016.1202523
Griffin, J. B. (2015). Corporate responsibility and employee relations: from external pressure to
action. Retrieved May 10, 2019, from journals.sagepub.com:
https://journals.sagepub.com/doi/abs/10.1177/1059601114560168
Guest, D. 2. (2017). Human resource management and employee well‐being: Towards a new
analytic framework. Retrieved May 10, 2019, from onlinelibrary.wiley.com:
https://onlinelibrary.wiley.com/doi/abs/10.1111/1748-8583.12139
Kang, M. a. (2017). How symmetrical employee communication leads to employee engagement
and positive employee communication behaviors: The mediation of employee-organization
relationships. Retrieved May 10, 2019, from www.emeraldinsight.com:
https://www.emeraldinsight.com/doi/abs/10.1108/JCOM-04-2016-0026
Marstand, A. E. (2018). Cross‐lagged relations between perceived leader–employee value
congruence and leader identification. Retrieved May 10, 2019, from onlinelibrary.wiley.com:
https://onlinelibrary.wiley.com/doi/abs/10.1111/joop.12192
Mitchell, W. (2016). Employee relations within the factory. Retrieved May 10, 2019, from
books.google.co.in: https://books.google.co.in/books?
hl=en&lr=&id=NFVdDwAAQBAJ&oi=fnd&pg=PA12&dq=Mitchell,+W.,
+2016.+Employee+relations+within+the+factory.
+Macmillan+International+Higher+Education.&ots=LVqniKLfo5&sig=eYpVG87IDQmXBPOJ
zcIsiVmxt2c#v=onepage&q=Mitchell%2C%20W.%2
Shields, J. B.-S.-S. (2015). Managing employee performance & reward: Concepts, practices,
strategies. Retrieved May 10, 2019, from books.google.co.in: https://books.google.co.in/books?
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hl=en&lr=&id=mqKNCgAAQBAJ&oi=fnd&pg=PR8&dq=Shields,+J.,+Brown,+M.,+Kaine,
+S.,+Dolle-Samuel,+C.,+North-Samardzic,+A.,+McLean,+P.,+Johns,+R.,+O%27Leary,+P.,
+Robinson,+J.+and+Plimmer,+G.,+2015.+Managing+employee+performance+%
Sutanto, E. a. (2016). The impact of recruitment, employee retention and labor relations to
employee performance on batik industry in Solo City, Indonesia. Retrieved May 10, 2019, from
publisher.unimas.my: http://publisher.unimas.my/ojs/index.php/IJBS/article/view/531
Unsal, O. (2019). Employee relations and firm risk: Evidence from court rooms. Retrieved May
10, 2019, from www.sciencedirect.com:
https://www.sciencedirect.com/science/article/pii/S0275531918303994
Xi, M. Z. (2017). The influence of CEO relationship-focused behaviors on firm performance: A
chain-mediating role of employee relations climate and employees’ attitudes. Retrieved May 10,
2019, from link.springer.com: https://link.springer.com/article/10.1007/s10490-016-9487-7
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