Employee Relations Report: Hilton Hotel Case Study Analysis

This report analyzes employee relations within the context of the Hilton Hotel. It begins by explaining unitary and pluralistic frames of reference, and then assesses the impact of various changes, such as unions, communication, company culture, and wages, on employee relations. The report further examines the roles of key players, including workers, managers, and the government. It then details procedures for handling different conflict situations, defining key features of conflict and evaluating the effectiveness of resolution processes. The role of negotiation in collective bargaining is explored, alongside a description of negotiation strategies. Finally, the report discusses the influence of the European Union on industrial democracy in the UK, methods for gaining employee participation, and the impact of human resource management on employee relations, concluding with an overview of key findings and recommendations for fostering positive workplace dynamics.

Employees relation in the
business

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Explanation on the unitary and pluralistic frames of reference........................................1
1.2 impact of changes on the employee relation in the business enterprise...........................2
1.4 Description on the role of the main players in the organisation.......................................3
TASK 2............................................................................................................................................4
2.1 The procedures to follow during dealing with different conflict situations:....................4
2.2 Define the key feature of the selected conflict situation..................................................6
2.3 Description on the evaluation of the effectiveness of procedure used during the conflict
situation..................................................................................................................................6
TASK 3............................................................................................................................................7
3.1 Explain the role of negotiation in collective bargaining..................................................7
3.2 description on the negotiation strategy in the chosen situation........................................8
TASK 4............................................................................................................................................8
4.1 Influence of European union on industrial democracy of UK.........................................8
4.2 The methods used to gain employee participation ..........................................................9
4.3 Assess the impact of human resource management on employee relations...................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
The term worker relation means to manage the relationship between employers and
employees of the company. The industrial term is related to the workers should be respectful.
The relation of both of them are up to the activities of the union. The business enterprise should
to take initiative efforts for good and effective industrial relation work as to it provides fair
treatment to all employees and with the help of this the workers committed to their jobs and
tends to more loyal to the organisation. The success of the organisation is largely depends on the
termamong the employee. The worker must feel comfortable with each other. In this report, it
has been addressed to define the relationship between the workers Of hotel 'Hilton'. The manager
of the hotel has taken various efforts to improve the relation between them. In the organisation,
there should be positive relation between employees and employers so there can be uninterrupted
production, high morale, mental revolution, reduce wages etc. the effective relation brings
profitability and productivity to the organisation. The good working style of the business
enterprise depends on the excellent coordination among the worker of the company. To maintain
prosperity there should be good communication between the workers.
TASK 1
1.1 Explanation on the unitary and pluralistic frames of reference.
Unitary- The term unitary reference relates to the person way of this thinking, basic
assumption, attitude, values, morale of the business enterprise. This reference is related to the
success of the organisation for the achievement of the set objective. In the company, even
workers have different role but they share same kind of goal, objective and values of the business
enterprise. The employees and employers should be loyal with their working in the respective
field. They believe in the concept that the workers are performing together for the welfare of the
company. These references carry whole organisation as entire big family (Kim and Rhee, 2017).
It believes in the perception to work together so that objective of the company can be achieved
and growth of the business can be exceeded. The major strength is to enhance the commitment
and loyalty to the organisation this function will lead to the success of the business enterprise.
Pluralistic- The term pluralistic references relate to the organisation which have division
of each department into the sub group. Each group has its own power and authority as well as
responsibility towards the organisation. . The obstacle related to the business enterprise can be
solved with the help of collective bargaining process. This term is very useful in describing the
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relation among the employees. The relationship of the worker can be affected thorough various
changes in the business organization enterprise. To bring productivity and profitability in the
organisation there should be positive changes in the business enterprise. They give their
consideration towards the alternative decision-making process (Babalola, 2016). Here, the
conflicts of the organisation could not be ignored but it solves by the active participation of the
shareholders. Its work in the manner of decentralise form of human resource manager and allows
employees to take decision of the enterprise.
1.2 impact of changes on the employee relation in the business enterprise.
In order to maintain the effective trade union, the structure should take initiative effort on
the basis of which function of the organisation can be work smoothly. Any changes to the
company directly affect the working of the commerce Federal. To cope up with this the trade
union should focus on the following activities such as education, training and research etc. there
are the following changes which affects the employee relation are as-
Unions- This function can largely affect the employee relation of the member of hotel
'Hilton”. The change in the trade union largely affect the frame-working of the worker' relation.
It also affects the growth and productivity of the business because employees cannot properly
work in the unsystematic environment. The overall organisation can get affected. The relation
between the business enterprise can be maintain if there is good working of trade union
activities.
Communication- This term refers as change of information from one pace to another.
The flow of communication in the organisation should be effective in order to have smooth
stream of working in the business enterprise. Open connexion can improve the performance of
working, with the help of this they can have every information about the subject matter of the
company. The good relationship between manager and employee can improvise the flow of
communication. Any kind of ineffectiveness in the flow of information leads to bring inefficient
performance of the business enterprise (Smothers and Valadares, 2016).
Company culture- Every establishment is following its own rules, policies and strategy.
Company culture generally defines the behaviours of the employees and employers which
determine the flow of working and how they interact with each other. The current environment is
rapidly changing so the organisation rules, policies and company culture cab be change over the
period. To cope up with this, company should take effective steps in order to promote good
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relation between the employees and the employers. Sometime too many changes in the
regulation policies of the business brings the ineffective working in the business enterprise.
Wages- Any kind of remuneration which is payable is known as wages. The earning
system in the business enterprise should be equivalent measurement to avoid inefficiency of the
work. The effective wage rate encourages the individual to perform well in the organisation. Low
wage rate with the high burden bring ineffective performance which leads to decrease the
productivity of the business. The workers should get bonus in every 8 month this kind of
facilities motivate the employees to do well. The remuneration to the employer plays the
essential role in terms to create positive environment in the business enterprise. The worker
should get wages on the basis of time. There should be equal treatment to all the employers with
regard to the wage rate system (Caldwell and Caldwell, 2016).
1.4 Description on the role of the main players in the organisation.
In organisation, there are different players like workers, mangers, government and each
of them have different style of working. Each department has its own role. Each employee
performs in the organisation as per the work assigned to them. The role assigned to them will be
effectively performed if they have effective amount authority as well as responsibility in the
business enterprise. This helps in defining the function of the organisation. The employees,
employer and the government plays the main role in relation to smooth flow of working in the
business enterprise. This all are described as followings-
Role of workers- works plays the essential role in the business enterprise. Without their
active participation in the business activities company cannot survive for the longer period. To
have the more productivity and profitability in the business enterprise employees and employer
should perform activity in the excellent manner. They should actively participate in the assigned
role. The profit survival of the business largely depends on the activities of the employees and
employers of the organisation. In this context, the hotel group of Hiltons take initiative
participate in the improvement of performance of the workers.
Role of managers- Managers plays the crucial role for improving the frame working of
the employees. They have the power to implement and make changes in the rules and policies of
the business enterprise. Managers decide the role of work to assigned to the worker of the
organisation. They should take active participation in the decision-making process of the
company. They have the power to pass the authority as well as responsibility to the employees
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and employers as per the work assigned to them. They should take efforts in relation to take steps
in term to bring improvise relation between the employees and employers (Ritesh and Mehrotra,
2017).
Role of government- Government plays the essential role in terms of the makingrules and
policies of the the business activities in the organisation. The certain laws and legislation need to
performed by the whole workers of the business enterprise. In order to promote the sustainability
of the system there should be proper follow up of the rules and policies of the legal authority.
With the help of this business can promote the success of the organisation.
Role of organisation- The organisation role is depended on the size and structure of the
business. The working frame work is totally relays on the type of the organisation structure. The
activities of the firm are largely depend on the performance of the employees of the business
enterprise. In this there is no charge of collective bargaining if such enterprise is non- profit. The
strategy of the work should be properly framed in order to achieve the set target of the business
enterprise.
TASK 2
2.1 The procedures to follow during dealing with different conflict situations:
In the organisation, there are number of the obstacle which have handle within the
stipulated period. To improve such conflict, one should have idea about the source of the
conflict. The group of the hotel 'Hilton' ids taking various efforts in order to solve such obstacle
in the organisation. The following steps of the identification of the conflict are as-
Identify the source of conflict- To solve the obstacle in the business enterprise one should have
idea about the cause of the such conflict. The proper information helps in finding the effective
solution to the problem.
Look beyond the incident- At this condition the conflict cause has already been identified. It
relates to find out the incident on which basis such obstacle has arisen. This step need to listen
both of the candidate properly.
Request solution- after hearing both the parties the next step is to find out the effective solution
in this regard. This can be solved by have face to face interaction with both of the parties.
Agreement- after all the above process the mediators brings the parties to talk and shake hand
with each other. They have to sign the written agreement that these conflicts have been solved.
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Conflicts are issues which result in ineffective and non-smooth functioning of the
organisation due to various factors. Conflicts can be of different kind:
Intra personal conflict: This conflict occurs when an individual faces difficulty in choosing
among certain goals (Schepers and van der Heijden, 2016).
Interpersonal conflict: These kinds of conflicts are among two or more individuals. Under this
kind of conflict, there is a dispute among staff and management, two employees, staff with
even customer. Involvement of two or more parties is seen.
Structural conflict: when conflict arises in the hotel in the way it is structured is called structural
conflicts. This kind of conflict may arise between line and staff persons, hotel owner and
management.
Strategic conflict: all the above conflicts arise on unintentional grounds when two or more
persons, staff and management come together to work on objectives. But strategic conflict is
created intentionally under a specific strategy to achieve something either by the
management or individuals.
Intra personal conflicts are resolved by the organisation by providing the individual a balance
between his family, friends and work. Employee may need time out of work according to his
needs and personal life.
Strategies:
1. Compromise: Under this strategy the parties in the conflict condition are made to settle
on a solution in which parties get what they wanted. None of the parties to conflict get
their original demand but they are satisfied. At a level, frustration exists among both the
parties, but they are inclined to the compromise (Schepers and van der Heijden, 2016).
2. Avoiding: Other way is to avoid conflict at all, people tend to avoid a conflict.
3. Forcing: This strategy focuses on forcing a solution by the management of the hotel upon
the parties to conflict.
4. Resolve: This is the most direct and difficult way to manage conflict, as this involves
head-on the problem and finding a solution. This procedure includes listening to both the
parties and understanding the problem. The areas of agreement and benefits are found.
Both the parties are made realise their areas of issue and solution is reached in time.
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2.2 Define the key feature of the selected conflict situation.
In organisation if there is intra-group conflict than effective solution in his regard should
be taken. The following re the feature of such intra-group conflict (Babalola, 2016).
Injustice- In case if the organisation is not maintaining the justice between the workers
than it leads to inefficient carrying out of the workers. Due to in-justify execution organisation
can have undesirable performance. There should be no kind of partiality between the way of
treating with the workers.
Distrust- In the organisation the employees should have trust on each other. In case if
there is any kind of conflict than the problem distrust can be arisen. There should be clearly
defining of the role responsibility to the workers.
Helplessness- Even the good working of the organisation can be turned into bad one die
to the helplessness of the workers. The whole working of the business enterprise tends to be
ineffective. Each individual should have good team leader so they can get directed from them.
Vulnerability- This can may be in the amount of the harm to the other person in the
organisation. It leads to have fear about the future. Such thin should be identified and corrective
action in this regard should be taken. In this regard, the corrective measure should be taken. It
will be in the amount of dissatisfaction among the employees.
2.3 Description on the evaluation of the effectiveness of procedure used during the conflict
situation.
For having effected solving of the conflict situation there should be effective follow up of
the battle. The cause of the obstacle should be identified. The manager should have idea about
the cause of conflict due to which unsystematic flow of working come in the business enterprise.
Obstacle carries the difference in the organisational activities. To cope with this there should be
identification of the cause of the such conflict. After, this the effective solution must be given on
which basis such problem can be solved. The environment of the organisation should be
respectful. Such kind of activities may bring the dissatisfaction among the workers. There is the
procedure on which basis effective solution can be given-
1. The problem should be clearly defined (Smothers and Valadares, 2016).
2. The effective solution should be identified.
3. Evaluation process taken.
4. Choose the best alternative among variables.
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5. Implement such solution.
6. Follow up in the correct manner.
7. Celebrate the success.
TASK 3
3.1 Explain the role of negotiation in collective bargaining.
The term negotiation is referred as exchange process. It is the kind of give and take
process. The two parties negotiate with each other. It also known as bargaining process between
the employees and employers of the organisation. The workers tend to follow this kind of
process if there is inequality relates to the fairness of the work. The main object of this process is
to have growth and success of the business enterprise. In case if there is aggregate negotiation
than it's the kind of process mutual consideration between the worker of the company. The group
of hotels 'Hilton” take initiative efforts in relation to have this kind of process in the business
enterprise. It helps the works by noting down the various measure as salaries, work participation
etc (Caldwell and Caldwell, 2016).
In this regard, the hotel “Hilton” is bringing negotiation process to have fairness and equality
among the workers. The role of negotiation is as-
1. Role to negotiate in fair terms- it is described in the following manner are as-
 The bargain should be based on the effective subjects inclusive of the salary,
wages, hours and condition of employment.
 The negotiation agreement should be considered in the well and effective manner.
 Any mislead activity should not be proceed.
 The reasonable matter should be taken.
 Such agreement should be honoured and administered.
2. Scope of bargaining- The bargaining should be done on the basis of salary, wages
and subject matter related to health benefits of the employees. Such negotiation
process should relate to the specific matter. This has been divided into three steps are
as-
 Compulsory subject of bargaining
 Unlawful subject of negotiation.
 Permissive subjects of bargaining.
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3. Employees strike- The employees tend to go on the strike if they found any kind
of dissatisfaction in the activities of the business enterprise. They allow for strike
only after the process of 150 days of table bargaining and submission of final
orders for public information before 10 days’ notice for the strike (Ritesh and
Mehrotra, 2017).
3.2 description on the negotiation strategy in the chosen situation.
The negotiation strategy is the kind of pre-planned action which helps in achieving the set
objective of the business enterprise. It plays crucial role to have improvement with regard to
have improvement in employees and employers’ relation. The following negotiation strategy
should be followed, this are as-
Prepare- It is the initial stage of preparation such strategy. This should be conducted in the true
and fact basis. This should be prepared on the area of problem arising.
Information exchange- The information should be passed as per the true and relevant facts. The
parties to the negotiation should describe the specific content so that proper justification can be
made.
Bargain- The success in the organisation is always based on the exchange process. At this stage,
the mutual concern should be given.
Conclude- At this stage agreement have to be made. This should be mutually signed by both the
parties (Schepers and van der Heijden, 2016).
Execute- The implementation process should be executed in the proper manner. In case if there
is any deviation between them than corrective measure should be taken.
TASK 4
4.1 Influence of European union on industrial democracy of UK
Industrial democracy is process that covers workers decision making, duty and authority
in the company. European union is the legislature in UK which supports equal opportunities of
worker, equal salary to worker than per his work, decision making rights for employee and anti-
discrimination for employer. Every industrial corporation is influenced by Continent union. EU
focuses on the working process of industries. Continent union confirms that the work process
adopted by the industry or organisation is in support of workers and society. The industries that
does not follows the rules European union may face some serious issues or can be closed.
Commercial enterprise are positively connected with this European union. Industries are
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following these rules and regulations in order to company's success as well as development of its
workers.
Hence, Hotel Hilton is also following these rules in its restaurant. This decision is helping
the company to achieve its objectives. Employees in Hotel Hilton are also satisfied with the
method adopted by the authorities. Workers equality and anti-discrimination is encouraging them
to work hard. Hotel Hilton is supporting participation and involvement of staff members in
decision making. Owner or managers of Hotel Hilton discuss long term objectives with the
employees and request suggestions in order to achieve the ultimate goals. This process builds a
strong relationship between the workers and senior authorities. Cultural differences are totally
declined. Hotel Hilton appoints employees without any discrimination based on caste, race, sex,
religion etc. Decision of anti-discrimination undertaken by manager and top management of
Hotel Hilton to satisfy its employees. Workers are giving their best efforts in order to achieve the
objectives. Now the staff members have rights to suggest some plans in favour of restaurant.
Henceforth, these steps undertaken by Hotel Hilton is leading it in the path of success.
4.2 The methods used to gain employee participation
Performance based economic incentives: Any worker can become happy when he gets
incentives or rewards at the end of the month. Hotel Hilton should adopt economic incentives on
the basis of the performance of the workers. This method inspires workers to work hard
(Schepers and van der Heijden, 2016).
Co relating the facility performance to the end goal: Sometimes workers are unable about
end goals. They don't have any ideas about how to achieve the end goals. The management or
senior authority discuss tasks to workers regarding to the end goals. This helps workers to gain
their objectives.
Employees Suggestion Program: Different suggestion programs should being organized
for workers by Hotel Hilton. These programs encourage the workers. The suggestions given by
the workers may help in various fields of restaurants such as improvement in service methods,
food quality, creative ideas to attract customers and many more (Babalola, 2016).
Positive Feedback: If the management will always end up with negative feedback than
that leads to decease in motivation and participation of employees so workers expect positive
work to perform.
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Job Enrichment: Enhancing the job matter and proving sufficient rewards to current
position will also encourage workers to contribute their full efforts to achieve restaurant
objectives.
Complete control: To handover some powers of the organization completely to the able
workers will also help he restaurant to get success in its goals. Workers will also think like the
management and feel valued and works like the management to ensures the success of the
restaurant.
Job security: Job security provided to workers by owner of Hotel Hilton will also totally
inspire the workers and encourage them to give their 100 percent in order to achieve the goals
and to lead the restaurant in the way of success (Smothers and Valadares, 2016).
4.3 Assess the impact of human resource management on employee relations
Human Resource managers of the enterprise focuses in recruiting training and
development of employee in order to accomplish organisational goals. HR manager of hotel
Hilton plays a major role in encouragement of its staff members. Motivating employees is
essential in order to establish efficiency and effectiveness in team works. HR plays a key role in
binding employees together and coordinating their efforts. Human resource manager follows
some necessary steps to maintain the healthy working environment for staff members which are
as follows:
Workplace Quality: It focuses on maintaining healthy and safe condition at workplace
employees. Further, manager keeps a record of machineries, noise levels etc. in order to protect
environment, delay in work and wastage resources. Besides, it is necessary for manager to co
ordinates efforts of all the workers serve better and satisfactory services to visitors. However, in
Hilton manager also influences the changes by evaluating present conditions on staff and
understanding employees.
Complaints: Manager regularly handles problems and issues of the staff. This department
in Hotel Hilton plays a major role in sorting out the disputes and giving them positive work
environment. In contrary, its is essential for manager to sort the complaints of employees in
order to give safe and sound living experience to its guests.
Relocation: HR also relocate different departments in the organisation, if the employees
wishes to change. Moreover, this not only handled by HR manager but the decisions are taken
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after taking advices and suggestion from supervisor of the employees. Hilton gives right to its
employees to work in departments as per their knowledge and skills in order to give them
satisfactory work environment.
Raise: The HR manager of Hotel Hilton also aims at providing increments and reward to
encourage the performance of employees. Enterprise gives regular increment to staff members, if
the worker is working effectively and efficiently. Hence, the manager evaluates the performance
of employees and compare that to current pay rate and then raise the standard of employees’ job.
Employee Assistance: Hotel Hilton organises employee assistance program, in which
the organisation assists the drug addicted employees to overcome with their addiction. Besides,
the company do not retrench those workers but in fact the manager measures the recovery time
of the individuals after consulting to rehab and plans to allocate them back.
Special Occasions: HR manager of enterprises keeps a record of employees’ birthdays
and send them greetings of blessing and also organises offices party's in festival seasons to divert
them from their engaged schedule.
CONCLUSION
In this project report, it has been concluded that this assignment has focused on the
activities relates to moral ethics of the business enterprise. The company need to follow the rules,
procedure and policies of corporate social responsibility so that it can run its activity in effective
and efficient way. To sustain the firm in the market the ethics are required to be followed. There
is also evaluation of ethical issues in business which needs to be considered. In this report, there
is a firm which is in regard with ethical problem.
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