Employee Relations Management: BSBWRK520 Assignment at GBC, 2018

This assignment, completed for the BSBWRK520 unit at Gateway Business College, focuses on managing employee relations. It covers various aspects, including analyzing organizational vision, values, and mission to determine long-term employee relations strategies, monitoring employee relations performance, evaluating methods to improve employee relations, and discussing relevant legislation and skills required for effective implementation of industrial relations policies. The assignment further explores the identification of parties involved in implementing employee relations policies, training requirements for new policies, addressing employee opposition, and outlining grievance procedures with required documentation. It provides practical examples from a workplace context, demonstrating a comprehensive understanding of employee relations management principles and practices. This assignment is a valuable resource for students studying human resource management and employee relations, providing a detailed overview of the subject matter.

Assessment Cover Sheet
Student name: Student ID:
Unit code & name: BSBWRK520 – Manage employee relations
Qualification: BSB50618 – Diploma of Human Resources Management
Trainer name:
Date Due: 20.12.2018
Date submitted :
1st Attempt Result
(For the assessor) Competent Not Yet Competent
Assessor signature Date:
2nd Attempt Result
(For the assessor) Competent Not Yet Competent
Assessor signature Date:
3rd Attempt Result
(For the assessor) Competent Not Yet Competent
Assessor signature Date:
Comments
(must be included if
result is Not
Satisfactory)
Declaration:
 I hereby declare that no part of this assignment or product has been copied from any other student’s work or from
any other source except where due acknowledgement is made in the assignment.
 No part of the assignment/product has been written / produced for me by any other person except where
collaboration has been authorised by the trainer/assessor concerned
 I am aware that this work may be reproduced and submitted to plagiarism detection software programs
etc. for the purpose of detecting possible plagiarism (which may retain a copy on its database for
future plagiarism checking)
 I have read and I clearly understand GBC assessment, course progress and intervention policies.
Student signature: ______________________________________
Note: The assessor may not mark this assignment if the above declaration is not ticked and signed

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Assessment instructions
Overview
Assessment methods can be: Written tests Direct observation Product-based methods e.g. reports, role plays, work samples Questioning/ Interview Workplace simulation
All assessment tasks should be completed in the class room, unless approved by the assessor. Prior to commencing the
assessments, your trainer/assessor will explain each assessment task and the terms and conditions relating to the
assessment tasks. Please consult with your trainer/assessor if you are unsure of any questions. It is important that you
understand and adhere to the terms and conditions, and address fully each assessment task.. Your trainer/assessor will
remain available to support you throughout the assessment process.
Written Assessments
Written assessment tasks are used to measure your understanding and underpinning knowledge of the overall unit of
competency. While undertaking any written assessment tasks, please ensure that you type the following criteria in the
space provide in the columns: Address each question including any sub-points as per the instructions provided with each question in the
column Demonstrate that you have researched the topic thoroughly Cover the topic in a logical, structured manner Your assessment tasks are well presented, well referenced
Please note:
All the written assessments are closed book When you have completed a written task you should print the assessment guide and submit it to your assessor No hand written or supplementary work will be accepted without the permission of the assessor.
Assessment Results
The result of each task will be either ‘satisfactory’ or ‘not satisfactory’. If unsatisfactory, you will be given the
opportunity for reassessment. Unsatisfactory written assessments will be returned to you for resubmission.
Competency outcome
Once you have satisfactorily completed all the tasks for this unit you will be awarded “Competent” (C) or “Not yet
Competent” (NYC) for the relevant unit of competency.
Additional evidence
If GBC, at its sole discretion, determine that it require additional or alternative information/evidence in order to determine
competency, you must provide us with such information/evidence, subject to privacy and confidentiality issues. GBC retain
this right at any time, including after submission of your assessments.
Assessment appeals process
If you feel that you have been unfairly treated during your assessment, and you are not happy with your assessment
and/or the outcome as a result of that treatment, you have the right to lodge an appeal. You must first discuss the issue
with your trainer/assessor. If you would like to proceed further with the request after discussions with your
trainer/assessor, you need to lodge your appeal, in writing, outlining the reason(s) for the appeal.
Special needs
Candidates with special needs should notify their trainer/assessor to request any required adjustments as soon as possible.
This will enable the trainer/assessor to address the identified needs immediately . If you feel you are not yet ready to be
assessed or that this assessment is unfair, please contact your assessor to discuss your options. You have the right to
formally appeal any outcome and, if you wish to do so, discuss this with your trainer/assessor.

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Table of Contents
Assessment Schedule ................................................................................................................... 4
Activity 1A ....................................................................................................................................... 5
Activity 1B ....................................................................................................................................... 6
Activity 1C ....................................................................................................................................... 7
Activity 1D ....................................................................................................................................... 8
Activity 2B ....................................................................................................................................... 9
Activity 2C ..................................................................................................................................... 10
Activity 2D ..................................................................................................................................... 11
Activity 3A ..................................................................................................................................... 12
Activity 3B ..................................................................................................................................... 13
Activity 3C ..................................................................................................................................... 13
Activity 3D ..................................................................................................................................... 14
Activity 3E...................................................................................................................................... 14
Activity 3F ...................................................................................................................................... 15
Activity 3G ..................................................................................................................................... 16
Skills & knowledge activity (Interview) ......................................................................................... 17

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Assessment Schedule
Week 1
03.12.2018 – 09.12.2018
Activity 1 & 2
Week 2
10.12.2018 – 16.12.18
Activity 3
Week 3
17.12.2018 – 23.12.2018
Interview

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Activity 1A
Estimated Time 15 Minutes
Objective To provide you with an opportunity to analyse strategic plans and operational
plans to determine long term employee relations in accordance with
organisational objectives
If you do not
have access to
the workplace
you may
assume any
Australian
business as the
workplace or
consult your
assessor to
nominate a
business and
write your
answer in the
space provided
What are the vision, values and mission of the organisation you work for?
Minimum 40 words
Describe any two fundamental elements of long term employee relations.
Minimum 20 words each.

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Activity 1B
Estimated Time 15 Minutes
Objective To provide you with an opportunity to monitor existing employee relations
performance in relation to workforce objectives.
If you do not
have access to
the workplace
you may
assume any
Australian
business as the
workplace or
consult your
assessor to
nominate a
business and
write your
answer in the
space provided
Using your workplace as the example, detail and discuss what employment
relations performance areas are monitored. Write minimum 2 areas and discuss
in at least 30 words each.
Employee performance valuation activities of Coles Company identify the major objective
behind process of performance valuation. In addition, performance evaluation activities of
Coles also offer general guidelines in carrying out the performance evaluation.
Considering several human resource performance benefits, Coles Company has decided
to certain performance evaluation activities through establishing performance
management procedures and policies that has facilitated the company in attaining
organizational goals.

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Activity 1C
Estimated Time 30 Minutes
Objective To provide you with an opportunity to evaluate options in terms of cost-benefit,
risk analysis, and general impact to the organisation.
Answer each
question in the
space provided
as per the
instructions
given
Provide any three common used methods to improve employee relations.
Do you think they are cost effective? Provide a rationale for your answer in at
least 30 words
What risk factors may be involved with Employee relations? Write any 3.
Effective ways to improve employee relations are-
1. Communicate the company mission and vision
2. Offer career development opportunities
3. Promote work-life balance
Employee relations is cost effective because this promotes
• Growth and Development
• Reduction in Turnover
• Employees Have Extensive Knowledge of Company Practices
• Enhanced Motivation
• Increase in Revenue
• Conflict Reduction
• Employee Loyalty.

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Activity 1D
Estimated Time 30 Minutes
Objective To provide you with an opportunity to discuss the legislation required when
developing industrial relations policies and plans and identify the skills and
knowledge needed by management and the workforce to effectively implement
these strategies and policies.
Answer the
questions in
the space
provided as per
the instructions
given.
What legislation would you need consider in the development of industrial
relations policies and plans and why? Minimum 40 words
Specific skills and knowledge managers may need to effectively implement
these strategies and policies? Minimum 70 words
1. Fair minimum standards and a decent safety net
2. Freedom of association and rights to organize
3. Collective bargaining
4. Equal treatment for all workers
These laws are important as without the proper structures and processes in place,
modern industrial relations would crumble.
The knowledge of managers for implementing strategies include-
People:
‘People’ can be understood to mean individuals who are under-performing or somehow
disruptive to overall performance
Processes.
Process’ can be understood to mean formal business processes, leading to a focus on
business process design
Technology
‘Technology’ can be understood to mean engineering or legacy technology challenges
which are resolvable only by replacing or updating existing technology
The skills they need to possess are
• Planning
• Communication
• Decision-making
• Delegation
• Problem-solving
• Motivating

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Activity 2A
Estimated Time 30 Minutes
Objective To provide you with an opportunity to identify parties or individuals that may
be involved in the implementation of employee relations policies and strategies.
Answer the
question in the
space provided
as per the
instructions
Identify parties or individuals that may be involved in the implementation of
employee relations policies and strategies and what their role may be.
Activity 2B
Estimated Time 30 Minutes
Objective To provide you with an opportunity to identify training requirements for a new
policy, and to deal with opposition to this, as well as reaching agreements with
employees.
If you do not
have access to
the workplace
you may
assume any
Australian
business as the
workplace or
consult your
assessor to
nominate a
business and
write your
answer in the
space provided
Answer each in at least 15 words
Identify a potential policy your organisation may need to introduce.
Identify training that the introduction of this policy may require.
Technology policy – Establish what’s acceptable and what’s not in regards to Internet,
email and social media usage for personal purposes at work.
Technological training that helps to Identify Tech Champions Within the Organization and
Utilize those for implementing policy.

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Identify possible employee opposition to the organisation’s new policy.
How would you work with the employees so that agreements are reached and
the plan is implemented?
Discus any 2 problem solving practices
Activity 2C
Estimated Time 15 Minutes
Objective To provide you with an opportunity to outline your organisation’s grievance
procedure, and the required documentation for it.
If you do not
have access to
the workplace
you may
assume any
Australian
business as the
workplace or
consult your
assessor to
nominate a
business and
write your
answer in the
space provided
Outline your organisation’s grievance procedure. Explain what documentation is
required by your organisation? Minimum 40 words
When implementing new technology the employees may be resistant because they feel
unprepared for it.
Involve staff in the development of the plan and assign them clear goals. Hold meetings
where managers discuss strategy.
1. Select an option or options from possible solutions
2. Agree on contingencies, monitoring, and evaluation
Coles Solicitors Limited is committed to providing a high-quality legal service to all our
clients. This will help us to improve our standards. It monitor social media for expressions
of dissatisfaction with our services, however please note that these will not be treated
formally as complaints under this procedure.

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Activity 2D
Estimated Time 30 Minutes
Objective To provide you with an opportunity to detail what methods your workplace
uses to provide information on employee relations to management and other
relevant people.
Write your
answers in the
table provided
following the
instruction
given
Provide three methods of feedback an organisation employs and mention at
least 2 advantages and disadvantages of the chosen methods in the table below.
Methods of feedback Advantages Disadvantages
1
2
3

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Activity 3A
Estimated Time 15 Minutes
Objective To provide you with an opportunity to recount and evaluate how you have
trained individuals in conflict management techniques and procedures.
Case Scenario
Write your
answer for
questions in
the space
provided
following the
instructions
Consider a situation at your workplace where you have had to use conflict
management techniques.
Explain the situation and how it came about and describe what methods of
conflict management you used and why you used the technique/techniques you
used.
Was the technique used successful? If not, could another method have been
used explain why?
Problem Solving helps to discuss by rising above personal emotions with the sole intention
to finding what is best for the team. This leads to a win-win kind of an outcome. Here
everyone collaborates.
This kind of solution will be temporary for that moment and are not long lasting solution.
Compromising can also be used as this kind of solution will be temporary for that moment
and are not long lasting solution.