MMH709 Employee Relations: Frames of Reference & Policy Impact

This essay delves into the intricate relationship between employee relations and organizational effectiveness, focusing on the frames of reference and supervision styles employed by organizations. It critically examines how these factors influence the achievement of organizational aims, objectives, and policies, with specific reference to the Australian Chamber of Commerce and Industry and the Australian Council of Trade Unions. The study identifies key issues such as leadership styles, human resource practices, and workplace flexibility, and evaluates the initiatives taken by both organizations to address these challenges. Furthermore, the essay analyzes the impact of ethical considerations, workplace regulations, and data protection acts on employee relations, ultimately providing recommendations for fostering effective employee relations and improving organizational outcomes.

Running head: EMPLOYEE AND ORGANIZATIONAL EFFECTIVENESS
Employee Relation and Organizational Effectiveness
Name of the Student
Name of the University
Author’ Note

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EMPLOYEE AND ORGANIZATIONAL EFFECTIVENESS
1. Introduction:
Employees are coined as one of the most valuable resources based on which the success
of a business organization is highly dependent. Improvising employee morale, building effective
relation with them, fulfilling their needs and demands are one of the most effective ways to get
better performances from the employees. This very specific study has focused to make in-depth
understanding on how effective frame of references and supervision have effective influence in
meeting the aims objectives and policies of organizations. These forms of references should
leave major positive impact in maintaining proper relation between employers and employees.
Australian Chamber of Commerce and Industry is the largest business association of
Australia, which primarily deals with government decision making (australianchamber.com.au
2018). The primary objective of this business association is to identify the issues of business at
current scenario that are especially related to trade, workplace relation, health and safety,
employment status, education and training methods. After identifying the issue on overall
business scenario, this particular association aims to co-ordinate with government for making
effective decision. As a result, business organizations belonging to Australia does not have to
face challenges in maintaining effective employee relation at the workplace.
Australian Council of Trade Unions primarily represents the workers of Australia who
are associated with different business organization (actu.org.au 2018). Australian Council of
Trade Unions is a national trade union center that primarily aims to evaluate the salary and
wages that Australian workforce earns. One of the most effective objectives of this association is
to analyze on how Australian resources are maintained for full employment to establish an
equitable living standards. By implementing various strategic policies Australian Council of

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Trade Unions tend to maintain an effective deal with business organizations on how to get
necessary facilities and benefits from the company.
Dixit and Bhati (2012) stated that maintaining employee relation is the primary objective
of these two organizations. But their aims and objectives differ from each other. Australian
Chamber of Commerce and Industry is the business unit that primarily focuses on how
business organizations by maintaining effective rapport with the employees can achieve business
target. As emphasized by Erhemjamts and Venkateswaran (2013), the business experts by
maintaining effective coordination with the government tends to implement major acts and
regulations based on which organization can maintain proper relation with the customers while
providing effective services at the workplace. On the other hand, Australian Council of Trade
Unions primarily focuses on how workers associated with the business organizations are getting
facilities and benefits. Sharma and Kamalanabhan (2012) stated that getting proper remuneration
from their workplace, achieving health facilities and benefits from the executives, achieving
proper reward from the employers for their endeavor are the concerns with which Australian
Council of Trade Union deals.
This very specific study has provided critical evaluation on which frame of references
enables the two organizations in meeting their aims and objectives such as maintaining effective
employee relation. In addition, the study has critically analyzed the primary factors, which
affects and dominates in maintaining effective employee relation. Numerous eminent scholars
have provided their own opinion regarding the effective frame of references and supervision
influencing the aims objectives and policies of two organizations. In the second part, the study
has focused to evaluate why the organization should follow identified frame of references for
maintaining proper employee relation at the workplace.

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2. Discussion:
Khera and Gulati (2012) stated that Australian Chamber of Commerce and Industry
while dealing with the business issue has identified several frame of supervisions due to which
numerous organizations are facing challenges in dealing with the employees effectively. Lack of
following proper leadership style at the workplace is one of the most effective issues within most
of the business organization. Singh and Jain (2013) opined that organizations are intending to
impose their own decision on the employees regarding their way of services, business strategies
and so on. Employees do not get sufficient space to share their own opinion regarding the
business goal. In this kind of situation, employees get de-motivated in performing well towards
the services.
On the other hand, Hartline and Bejou (2012) opined that human resource issue has
become a serious concern for the business organization. It is alleged that human resource
managers belonging to Australia are primarily focusing on hiring regional employees from
specific geographical backgrounds and cultural attitudes. In this situation, employees having
enough skill and competency level get deprived of being associated with the business
organization. Australian Chamber of Commerce and Industry has also analyzed that due to the
lack of flexible work environment employees show their level of dissatisfaction in performing
well towards the services. In various cases, it is observed the business organizations are facing
challenges in running their entire process of business due to lack of effective work environment.
Leblebici (2012) opined that customers from various geographical backgrounds and attitudes
would have to face immense challenges in receiving services. Consequently, the organization is
lacking the efficiency of maintaining their profitability level.

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After identifying these very specific issues, business experts of Australian Chamber of
Commerce and Industry have taken several initiatives. The annual report of 2017 of Australian
Chamber of Commerce and Industry, shows that this association has received huge success
after Federal Budget allocated $1.5 billion for 300,000 new apprenticeships and traineeships
over the next four years. In last 12 months, Australian Chamber of Commerce and Industry has
received 36% growth of their membership (australianchamber.com.au 2018). Without
implementing those issues in a positive way, the business unit could never achieve huge rate of
success.
Australian Council of Trade Unions on the other hand has identified several issues on
behalf of the workers. As per the point of view of various eminent scholars, it is observed that
most of the small and medium enterprises are not paying the employee wages properly. In
comparison to their labor employees are not getting paid. Kaur Sahi and Mahajan (2014) implied
that as a result, the organizational behavior is getting affected enormously. Moreover, customers
are facing immense challenges in receiving their services properly. On the other hand, several
numbers of employees are facing health and safety issues as well. Cornett, Erhemjamts and
Tehranian (2014) opined that employees after facing health issues at the workplace are not facing
appropriate facilities from the employers. Business organizations belonging to Australia are not
following health and safety act at the workplace properly. As a result, the rate of employee
turnover is increasing gradually.
Australian Council of Trade Union has raised one more issue regarding the utilization
of human resources in Australia. This specific business unit has observed that organizations
established in the soil of Australia are very much focused in cultural and geographical
backgrounds of the employees. In addition, the business experts tend to show their biased

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attitude within the organization, which resulted a major negative impression on the mind of
employees. Jung and Kim (2012) opined that as a business professional, employees should
primarily focus on hiring those employees who have enough skill in competency on the business
field. Like the same way, the business managers should maintain effective rapport with every
single employee at the workplace. As a result, employees would like to maintain organizational
behavior properly. However, this very specific study has focused to make in-depth overview on
how various frames of references on employee relation leaves a major impact in maintaining
business success. As per the annual report of Australian Council of Trade Union, Australian
organizations belonging to retail industry are facing immense challenges in maintaining
employee retention due to some of the ethical issues (actu.org.au 2018). Due to the lack of
flexible work hour, employees have to maintain rotational shifts. Khan and Rashid (2012) opined
that as compared to their efforts, the employees are not getting proper remuneration as well as
recognition from the employers. Being extremely de-motivated employees have decided not
provide their best effort towards the services. Consequently, the business experts are facing
challenges in maintaining organizational image and reputation in the market.
In the annual report of Australian Council of Trade Union, it has been evaluated that
lack of maintaining proper workplace regulation is one of the most effective reasons for getting
failed in maintaining effective employee relation (Indriasih and Koeswayo 2014). It has been
observed that every business organization has to follow a proper ethics, beliefs and values. In
this kind of situation, the business experts would have to face immense difficulties in
maintaining those ethical considerations. Chowdhury (2016) stated that giving equal priority and
response to every single employee at the workplace is one of the most effective belief that
business experts follow. Large number of organizations belonging to retail sector does not want

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to give equal priority and response to every employee. As a result, those organizations have to
face challenges in anti-discrimination acts.
Cullinane et al. (2013) opined that Data protection act is one of the most effective
regulation that every business organization has to follow while running their business process
effectively. By implementing an effective data protection act, employees have to protect privacy
of their stakeholders. Without the consent of concerned person, data should not be leaked in front
of third party (Binsar Kristian 2014). However, employees have faced immense issues in
maintaining their privacy in business organization. Australian Council of Trade Union by
establishing their business wings has taken effective initiatives on how employees are paid
properly after serving for the organization.
As per the opinion of Dhar (2015), the key frame of references that are getting a major
prevention for maintaining proper employee relation include proper leadership style, work
environment, ethical considerations and so many. President of Australian Chamber of
Commerce and Industry has stated in an occasion “this has been an extraordinary year, both
nationally and globally as we see what we once regarded as normal economic practice
undergo significant change”. From the entire evaluation, it can be concluded that Australian
Chamber of Commerce and Industry has taken major initiatives by coordinating with
government. Sheraz et al. (2014) opined that with the help of these initiatives the organizations
belonging to Australia have got proper assistance on how to maintain effective employee relation
at the workplace.
Kaur (2013) sated on the other hand that Australian Council of Trade Union by standing
beside the workers has motivated the employees immensely in performing well towards services.

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The role of a professional is to deliver the services to organization within proper time. At the
same time, employees have to maintain effective organizational culture and behavior. After
facing several issues at the workplace, employees lose their enthusiastic attitude in performing
well towards the services. In this kind of situation, the role of Australian Council of Trade
Union is undeniable. As per the opinion of Thompson (2015), both the two organizations had to
face immense challenges in resolving the issues at workplace. Australian Chamber of
Commerce and Industry had faced innumerable difficulties in convincing the business experts
about values of maintaining effective employee relation. On the other hand, Australian Council
of Trade Union in order to get proper justice for the workers have faced immense challenges in
dealing with the government (Sokro 2012). The president of Australian Council of Trade Union
President Sharan Burrow said, “it gave impetus to union calls for the superannuation
guarantee to be increased to 15% by 2015, along with more incentives to encourage workforce
participation by women and older people”.
In the critical evaluation of two organizations such as Australian Council of Trade
Unions, Australian Council of Trade Union about maintaining employee relation, some of the
major recommendations can be provided on how business experts can follow this particular form
of references for maintaining effective employee relation. Australian Chamber of Commerce
and Industry should focus on leadership style at the workplace. Greater interpersonal relations-
The main motive of maintaining employee relations in the organization is to create a better
understanding among them. Through this process employees can share all their concern to the
employer which furthermore results in lesser conflicts and workplace grievance. The leaders of
the organization should also assess the working capability of all the employees according to
which the working procedure should be designed. In this way, employee’s capability can be

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utilized to the maximum extent and all of them can participate equally to obtain the
organizational goals. Transformational leaders are more likely to develop innovative ideas and
take unpopular decisions. This error and trial method many a times prove to be beneficial for the
organizational productivity.
Jung and Kim (2012) moreover stated that this improves the trust into the leadership.
Effective leaders allow the employees to take risk that matches with the organizational
objectives. These leaders celebrates the failure of these employees and provide them with the
most beneficial suggestion for future improvement and thus taking the liability and
accountability of the progress of the employees as well as of the company by strengthening their
relationship. One of the most important organizational ethics is to give respect all of the
employees irrespective of the difference in their race, ethnicity and gender. In this way, these
employees develop a sense of ownership towards the organization and show commitment
towards their work that furthermore develops effective employee relationship. Dhar (2015) stated
that incorporating the ethics of workplace diversity the organization to build synergy in teams
and create a satisfied diverse customer base as they can communicate with different clients and
offer service to them. Employee when get proper respect ad transparency in the workplace, they
sense the authenticity in their work and intends to associate with the organization for the longer
time. The greater the time an employee spend with an employee, the greater will be the
relationship with the organization.
Dixit and Bhati (2012) opined that maintaining the organizational ethics also allow
people to develop their knowledge through effective communication with the employee of
different race. Through this approach, employees are able to gain the productive ideas for
accomplishing their organizational goals along with the awareness of their culture and traditional

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belief. Thus, not only their building skills get improved but also an effective interpersonal
relationship among the employees also gets build. Australian Council of Trade Union should
follow ethical consideration. In order to render cultural diversity at the workplace the
organization like ACTU should focus on giving equal priority and response to the people of
various geographical backgrounds and attitudes. If Australian Chamber of Commerce and
Industry promotes in implementing reward and recognition policy at the workplace the
employees would not have to face several challenges in providing their best services. Harris et
al. (2015) opined that employees would like to maintain an effective rapport with the customers.
Therefore, by subscribing these specific frame of references the organizations would be able to
reach the business goal. Robertson and Khatibi (2013) stated that organizational managers as
well would not have to face challenges in maintaining an effective rapport with the employees.
The productivity of business organizations would be increased after getting an effective
performance from the employees.
3. Conclusion:
The study has focused to make in-depth evaluation on how effective frame of references
and supervision have effective influence in meeting the aims objectives and policies of
organizations. The effective aims and objectives of Australian Council of Trade Unions,
Australian Council of Trade Union are critically evaluated. By referencing some of the eminent
scholars, it has been critically evaluated that people of various these two association primarily
aims to maintain an effective rapport between employees and employers. Improvising employee
morale, building effective relation with them, fulfilling their needs and demands are the primary
objectives of organizations.

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However, it has been identified that Lack of following proper leadership style at the
workplace is one of the most effective issues within most of the business organization. I
autocratic form of leadership style, employees does not get sufficient space to share their own
opinion regarding the business goal. One of the most important organizational ethics is to give
respect all of the employees irrespective of the difference in their race, ethnicity and gender. In
this way, these employees develop a sense of ownership towards the organization and show
commitment towards their work that furthermore develops effective employee relationship. In
this kind of situation, employees get de-motivated in performing well towards the services.
Business organizations fail to follow proper form of leadership style at the workplace.
Australian Chamber of Commerce and Industry has also highlighted that due to the lack of
flexible work environment employees show their level of dissatisfaction in performing well
towards the services. On the other hand, several numbers of employees are facing health and
safety issues as well. Employees after facing health issues at the workplace are not facing
appropriate facilities from the employers.
Business organizations belonging to Australia are not following health and safety act at
the workplace properly. In order to maintain effective employee relations organizations would
have to face several regulations and acts. Antidiscrimination act, gender equality act, health
and safety act, right to information acts is the several challenges based on which the business
experts can maintain effective employee relation. As per the overall annual report of Australian
Council of Trade Union, it has been evaluated that lack of maintaining proper workplace
regulation is one of the most effective reasons for getting failed in maintaining effective
employee relation. Moreover, the business experts tend to show their biased attitude within the
organization, which resulted a major negative impression on the mind of employees. Therefore,

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as a business professional, it should be recommended that employees should primarily focus on
hiring those employees who have enough skill in competency on the business field.
However, after making an in-depth critical evaluation it can be concluded that
maintaining effective employee relation renders organizational productivity. Therefore, these
two organizations can be recommended to resolve the business issues that organizations in the
market of Australia are facing currently. People of various geographical backgrounds and
attitudes should get equal priority and response for performing well towards the services.
Business experts should render an effective reward and recognition policy for motivating the
employees towards services and maintaining good rapport with them.

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