This case study addresses employee grievances at Trans-National Enterprises, a telecommunications company facing high employee turnover due to extensive work pressure. The National Human Resource Manager outlines a plan to resolve disputes, improve workplace culture, and reduce staff turnover. The plan includes evaluating organizational policies, identifying employee problems, and implementing conflict mitigation strategies. Specialist advice from a psychologist and a legal expert is recommended to address employee well-being and legal compliance. The study also proposes a three-step grievance resolution process and a draft training plan for conflict management, emphasizing the importance of a fair and unbiased grievance cell. The goal is to align employee interests with organizational objectives, fostering a positive and productive work environment. Desklib provides access to similar case studies and solved assignments for students.
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