TAFE NSW BSBWRK520 Project: Employee Relations Policy and Plan

This project assessment, designed for the BSBWRK520 unit, focuses on developing and implementing employee relations policies, specifically concerning flexible work arrangements within Plan2go. The assessment requires a review of policy options (job share or four-day week) against criteria like the Fair Work Act and cost-benefit analysis. It involves designing a stakeholder survey, creating an implementation plan with strategies and timelines, and developing a contingency plan to address potential risks. Furthermore, the assessment includes a negotiation plan to address employee objections to flexible work arrangements. The project emphasizes the practical application of employee relations principles, including policy development, stakeholder engagement, and risk management.

Project Assessment (Event 2 of 3)
Criteria
Unit codes, names and release numbers
BSBWRK520 Manage employee relations (1)
Qualification/Course code, name and release number
BSB50618 Diploma of Human Resources Management (3)
Student details
Student number
Student name
Assessment Declaration
· This assessment is my original work and no part of it has been copied from any other
source except where due acknowledgement is made.
· No part of this assessment has been written for me by any other person except
where such collaboration has been authorised by the assessor concerned.
· I understand that plagiarism is the presentation of the work, idea or creation of
another person as though it is your own. Plagiarism occurs when the origin of the
material used is not appropriately cited. No part of this assessment is plagiarised.
Student signature and Date
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Version: 20190919
Date created: 25/01/2019
Date modified: 19/09/2019
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This assessment can be found in the: Learning Bank
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permission of the TAFE NSW. Information contained in this document is correct at time of printing: August 31,
y. For current information please refer to our website or your teacher as appropriate.
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Assessment instructions
Table 1 Assessment instructions
Assessment details Instructions
Assessment overview The objective of this assessment is to assess your skills and knowledge
required to develop implementation and contingency plans for
industrial relations policies.
Assessment Event
number
2 of 3
Instructions for this
assessment
This is a project based assessment and it will be assessing you on your
knowledge and performance of the unit.
This assessment is in two parts:
1. Employee relations policy and plan
2. Assessment feedback
Submission instructions On completion of this assessment, you are required to submit each part
as advised by the assessor.
If you study online, you will submit this assessment by uploading it in
your online platform.
Ensure your name is at the bottom of each page of this assessment.
It is important that you keep a copy of all assessments submitted to
TAFE and complete the assessment declaration when submitting the
assessment.
This is an individual assessment, and your answers must be your own.
What do I need to do to
achieve a satisfactory
result?
To achieve a satisfactory result for this assessment, all tasks and
questions must be answered correctly.
This may involve your assessor, allowing you to resubmit some of your
answers. Alternatively, your teacher/assessor may ask you additional
questions to confirm your understanding and knowledge of the topic
area.
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Assessment details Instructions
What do I need to
provide?
If working off-campus, a computer with internet access to complete
electronically and upload the assessment and/or pen to handwrite your
responses.
Training materials and other research you have completed to refer to
while completing the answers.
What the assessor will
provide
Where completed on-campus, access to a computer with working
internet to complete electronically and upload the assessment.
Due date and time
allowed
The assessment must be submitted by the due date noted on the Unit
Assessment Guide. If you study online, you can find assessment due
dates/time allowed/venue information on your online platform on the
Assessments page or in your Training plan.
You should allow a minimum of seven hours to complete this
assessment. You may need additional time for preparation, research,
revision and stakeholder engagement activities related to your
assessment.
Supervision This is an unsupervised, out of class assessment.
Your assessor may ask for additional evidence to verify the authenticity
of your submission and confirm that the assessment task was completed
by you. This may include oral questioning, comparison with in-class work
samples, or observation.
Assessment feedback,
review or appeals
In accordance with the TAFE NSW policy Manage Assessment Appeals,
all students have the right to appeal an assessment decision in relation
to how the assessment was conducted and the outcome of the
assessment. Appeals must be lodged within 14 working days of the
formal notification of the result of the assessment.
If you would like to request a review of your results or if you have any
concerns about your results, contact your Teacher or Head Teacher. If
they are unavailable, contact the Student Administration Officer.
Contact your Head Teacher for the assessment appeals procedures at
your college/campus.
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Specific task instructions
The instructions and the criteria in the tasks and activities below will be used by the assessor
to determine if you have satisfactorily completed this assessment event. Use these
instructions as a guide to ensure you demonstrate the required skills and knowledge.
Read the questions carefully. The word count is a general guide and is provided to ensure
you write enough detail to adequately answer the questions.
Answers must include Harvard in-text referencing where appropriate, as well as a reference
list at the end of the document. Information on using Harvard referencing can be found in
the TAFE NSW Harvard Referencing Guide
(https://share.tafensw.edu.au/share/file/316a6f1b-57d3-4a83-bfdd-4e82851e14b2/1/
Harvard_Referencing_Guide.pdf).
Part 1: Employee relations policy and plan
The objective of this assessment event is to assess your skills and knowledge required to
develop implementation and contingency plans for industrial relations policies.
This assessment event must be completed before Event 3 – Skills.
To complete this assessment, you will be required to read the Scenario below and respond
to Tasks 1-6.
On completion of this assessment, submit by the due date:
· BSBWRK520_AE_Pro_2of3 document with signed Assessment Declaration on page 1.
· Right to Request Flexibility policy.
Scenario:
You are a departmental manager at Plan2go.
Senior Management have proposed reviewing options for local departmental arrangements
to apply Clause 9 of the General Retail Award 2010 which states that: an employer and an
individual employee may agree to vary the application of the terms of the award in order to
meet the genuine needs of both the employee and the employer relating to relating to
arrangements for when work is performed.
In your team you have already introduced working from home arrangements, and you are
now considering two other options - job share and a four-day week.
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You will find more information on job sharing at the Australian Human Rights Commission
website (https://www.humanrights.gov.au/quick-guide/12056) and the four-day week at the
4 Day Week Global Ltd website (https://4dayweek.com/).
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Task 1: Review policy
Review the feasibility of one of the policy options against the following criteria in the table:
· Fair Work Act 2009
· General Retail Award 2010
· Plan2go People and Culture Crew Strategic Overview and Operational Plan
· Cost-benefit
· Risk analysis
Your response should be approximately 250-300 words.
Table 2 Policy review
Policy option: Nominate either job share or 4 day week
Criteria Evaluation of feasibility
Fair Work Act 2009
General Retail Award 2010
Plan2go People and Culture
Crew Strategic Overview and
Operational Plan
Cost-benefit
Risk analysis Regardless of the fact whether an organization is operating on
the basis of brick and mortar or whether, they are operating in
online retail, there can be risks associated to the operations of
the retail organisation (Obayi et al. 2017). In order to ensure
that an organisation is being able to effectively comply with
the degree of expectation in terms of generation of sales and
effective outcomes. Hence, carrying out a risk analysis is an
idea that can be complied with in order to sustain the activities
with the help of which the company can be guided toward
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Policy option: Nominate either job share or 4 day week
Criteria Evaluation of feasibility
sustainable outcomes. There are various risks that can arise
while a retail organisation is in operation. It is with the help of
identification of a risk that one can effectively determine the
practices that can hinder the likely sustainability of the
company. Risks such as physical items are a common risk that
is experienced by retail outlets and this can be improved by
developing a tight security system in the country. Furthermore,
damage of inventories is risk that can hinder the operation of a
retail outlet, injuries to customers is a risk that can occur but
can be mitigated effectively. Yet another risk, an independent
risk is a risk that can take place when competitors outperforms
a particular retail organisation. Hence, it can be said that
carrying out a risk analysis is something that can give a retail
organisation a competitive edge by being able to generate
ideas about the aforementioned risks (Zio 2016).
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Task 2: Employee relations activity
To develop your flexible work policy and procedures from Task 1, you will need to work with
internal stakeholders.
a. Design a simple five question survey to seek views and opinions from affected
stakeholders, either individually or through their representatives on your flexible
work hours option. Your response should be approximately 50-100 words.
This is a survey that is to be filled by the internal stakeholders of the organization. The survey will be
conducted with the help of a scaling system. You are requested to tick your response.
1. The number of days to be present in an organization: 1-2-3-4-5
2. Being able to achieve balance in work life: 1-2-3-4-5
3. Commutation facilities: 1-2-3-4-5
4. Working hours per day: 1-2-3-4-5
5. Breaks between work: 1-2-3-4-5
b. Confirm how will you communicate the survey and receive feedback. Your response
should be approximately 25-50 words.
The surveys will be sent to all the internal stakeholders through e-mail. This is likely to be the best
way to receive feedback based on the surveys.
c. Confirm how you will give feedback on the results to the stakeholders. Your
response should be approximately 25-50 words.
The results of the surveys will be communicated to the external stakeholders through e-mail. Their
feedback will be required after they have submitted, they read the results.
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Task 3: Implementation and contingency plan
a. Develop an implementation plan in logical order for the flexible work policy you
nominated in Task 1 in the table below. Add additional rows where necessary.
Strategies and actions in the plan must include:
· proposal
· negotiation of terms / bargaining process
· process of agreeing to and writing new flexible hours policy and procedure
· communication of final agreement
· communication of procedures for applying for flexible hours
Your response should be approximately 100-150 words.
Table 3 Implementation plan
Strategies / Key actions Sub-actions Staff
responsible
Timeframe
Work from home facility Gaining approval from board
members
Human
Resource
Manager and
Operations
Manager
1 month
Assists through
allowances
HRM and finance division
collaboration
Human
Resource
Manager
3 months
Leaves on various
occasions HRM leave policy changes
Human
Resource
Manager and
Operations
Manager
4 months
Breaks between work Working policy development
Human
Resource
Manager
2 months
Flexibility in timings of
work
Communicating to operations
division
Human
Resource
Manager and
Operations
Manager
7 months
Night Shift HRM and operations management
collaboration
Human
Resource
6 months
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Strategies / Key actions Sub-actions Staff
responsible
Timeframe
Manager and
Operations
Manager
b. Develop a contingency plan which identifies a minimum of four risks or barriers for
implementing the policy option and propose contingency actions to manage these.
Your response should be approximately 100-150 words.
Table 4 Contingency plan
Risks or barriers Contingency treatment Rationale for treatment
Item theft Installing security cameras
Can help in locating point
and of theft so that it can
be stopped or traced later.
Customer injuries Effective facilities management
and maintenance
Helps in avoiding
slippages or damage due to
store malfunction
Damage of inventory Maintenance of stock
Effective maintenance of
stock can help in reducing
or avoiding the damage
Intense competition Differentiation strategy Helps in developing
competitive advantage
Task 4: Negotiation plan
Imagine after consultation with staff, some of the feedback you received from your Task 2
survey was negative with a number of objections from employees who believe that they will
have additional job responsibilities and customer complaints if others in their team take up
the new flexible hours arrangements.
Prepare for responding to these objections by completing the negotiation plan below. Your
response for all parts of the negotiation plan should be approximately 150-200 words.
a. Desired negotiation outcome:
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b. Your negotiation strategy:
c. Negotiation timeframe:
d. Persuasive explanation of your proposal advocating the organisation’s position and
how the option aligns with Plan2go’s objectives.
Task 5: Policy
Develop a legally compliant Right to Request Flexibility Policy for employees which includes:
· policy purpose
· policy application i.e. who is eligible to request flexible hours
· a procedure for requesting flexibility with timing of requests and responses
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· reasonable business grounds for refusal of request.
Your response should be approximately 250-300 words.
You may use Policy Doco (v3) template from Plan2go to format the policy.
ATTACH THE POLICY TO THIS DOCUMENT
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Task 6: Remedial action
Matt Preston, one of your team members, fails to abide by the new agreement by changing
his hours without following the policy and procedure you created in Task 5 or getting
agreement from you as his manager.
Write a legally compliant first warning disciplinary letter to Matt.
Your response should be approximately 100-150 words.
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Task 7: Employee relations review
Your manager wants to know what would happen if the dispute with Matt was to escalate.
Research and review one recently conciliated case by Fair Work Ombudsman (FWO) which
you can locate in the News and Media Releases section of the FWO website.
1. Evaluate the case and other information on the website. Your response should be 100-
150 words.
a. Summarise of the facts and outcome of the case (provide the link).
b. Identify the source/s of conflict and the issues in dispute from the perspective of the
employer and employee/s.
2. Review the organisation’s performance against best practice employee/industrial
relations policies and procedures. Your response should be approximately 50-100 words.
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3. Recommend to management three changes to industrial relations policies and
procedures and any other relevant remedial action that will alleviate or eliminate
sources of conflict or grievance in accordance with legal requirements. Your response
should be approximately 50-100 words.
Reference List
Obayi, R., Koh, S.C., Oglethorpe, D. and Ebrahimi, S.M., 2017. Improving retail supply
flexibility using buyer-supplier relational capabilities. International Journal of Operations &
Production Management.
Zio, E., 2016. Challenges in the vulnerability and risk analysis of critical
infrastructures. Reliability Engineering & System Safety, 152, pp.137-150.
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Part 2: Assessment Feedback
This section is to be completed by the assessor. Once feedback has been provided by the assessor
you will be given the opportunity to respond.
If you study online, your assessment outcome, feedback and acknowledgement will be in your online
platform on the Assessment/Results page or in your Course progress area.
Specific task feedback
Table 2 – Task feedback
Criteria met? ➔ Y/N Feedback
Task 1 Review policy
Evaluates one IR policy option against
- Fair Work Act 2009
- General Retail Award 2010
- Plan2go People and Culture Crew Strategic Plan
- Cost-benefit
- Risk analysis
Task 2 Employee relations activity
a. Designs a simple five question survey to seek
views and opinions from affected stakeholders,
either individually or through their
representatives on flexible work hours option.
b. Confirms how will communicate the survey and
receive feedback.
c. Confirms how will give feedback on the results
to the stakeholders.
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Criteria met? ➔ Y/N Feedback
Task 3 Implementation and contingency plan
a. Develops an implementation plan for the flexible
work policy.
Strategies in the plan include:
- Proposal
- Negotiation of terms / bargaining process
- Process of agreeing to and writing new
flexible hours policy and procedure
- Communication of final agreement
- Communication of procedures for applying
for flexible hours
b. Develops a contingency plan
- Contingency plan which identifies minimum
of four risks or barriers
- proposes actions to manage risks/barriers
- explains rationale for each contingency
treatment
Task 4 Negotiation plan
Writes a negotiation plan including
a. Outcome
b. Strategy
c. Timeframe
d. Persuasive advocacy of organisation’s position
Task 5 Policy
Develops a business-like, legally compliant Right to
Request policy and procedure for employees which
includes:
- purpose
- policy application: who is eligible to request
flexible hours
- procedure for requesting flexibility with timing
of request and response
- reasonable business grounds for refusal of
request.
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Criteria met? ➔ Y/N Feedback
Task 6 Remedial action
Write a legally compliant first warning disciplinary
letter to employee.
Task 7 Employee relations review
1a. Sources and evaluates a conciliated case
1b. Identifies the source/s of conflict and the issues
in dispute in a balanced way
2. Reviews the organisation’s performance against
best practice policies and procedures
3. Recommends three changes to policies and
procedures and remedial action to alleviate or
eliminate the sources of conflict
Accurate spelling, grammar and terminology
relevant to the purpose and audience used
throughout tasks
Application of Harvard referencing
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Additional evidence for verification of assessment
Additional questions asked by assessor
Assessors may ask additional questions to clarify student understanding. List here any
additional questions that were asked during this assessment event.
Student reponses to additional questions
Record the student responses to any additional questions that were asked during this
assessment event.
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Overall Assessment Event Feedback
NOTE: This section must have the assessor signature and student signature to complete the
feedback except if the student submits the assessment online.
Assessment outcome
☐ Satisfactory
☐ Unsatisfactory
Assessor Feedback
☐ Has the Assessment Declaration on page 1 been signed and dated by the student?
☐ Are you assured that the evidence presented for assessment is the student’s own work?
☐ Was the assessment event successfully completed?
☐ If no, was the resubmission/re-assessment successfully completed?
☐ Was reasonable adjustment in place for this assessment event?
If yes, ensure it is detailed on the assessment document.
Comments:
Assessor name, signature and date:
Student acknowledgement of assessment outcome
Would you like to make any comments about this assessment?
Student name, signature and date
NOTE: Make sure you have written your name at the bottom of each page of your
submission before attaching the cover sheet and submitting to your assessor for marking.
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