Employee Relations Report: Analysis of M&S, Unit 20, 2019-20

This report provides a comprehensive analysis of employee relations, focusing on Marks & Spencer (M&S) as a case study. It begins with an introduction to employee relations and their importance in an organization, followed by an analysis of the value and importance of employee relations, using M&S as a specific example. The report then delves into the fundamentals of employment law relevant to M&S, covering key aspects like employment equality, minimum wage, and contracts. It explains the rights, duties, and obligations of both employers and employees within the workplace, providing specific examples related to M&S. A stakeholder analysis is conducted to understand the impact of employee relations on various groups. The report concludes by analyzing the impact of positive and negative employee relations on different stakeholders, highlighting the importance of maintaining a healthy and productive work environment. The report covers topics such as employee rights, employer obligations, and the legal framework governing employment in the UK, providing valuable insights into the management of employee relations in a retail context.

EMPLOYEE
RELATION

Table of Contents
EMPLOYEE RELATION ..............................................................................................................1
INTRODUCTON.............................................................................................................................3
TASK 1............................................................................................................................................3
P1. Analyse the value and importance of employee relations in application to specific
organisational examples. ............................................................................................................3
P2. Evaluate the fundamentals of employment law that apply to specific organisational
example.......................................................................................................................................5
TASK 2............................................................................................................................................6
P3. Explain the different types of rights, duties and obligations an employer and employee has
within the workplace...................................................................................................................6
P4. Determine appropriate advice relating to rights, duties and obligations of the employment
relationship for a range of given organisational examples..........................................................8
TASK 3..........................................................................................................................................10
P5. Conduct and complete a stakeholder analysis for a given organisation.............................10
TASK 4..........................................................................................................................................13
P6. Analyse the impact of both positive and negative employee relations on different
stakeholders...............................................................................................................................13
CONCLUSION .............................................................................................................................13
REFERENCES................................................................................................................................1

INTRODUCTON
Employee relation is one of the most important part of an organization that is helpful in
connecting over an organization. An organization having positive employee relation is always
accomplish its task with goals and objectives. Also it promotes less chances of getting into
conflict which leads towards sustainable development in an organization. In this assignment the
organization that is been taken is Marks & Spencer that is an UK based multi national retailer
that sells specialised home products, food items and cloth. It has headquarter in Westminster,
London and has been formed by Michael Marks and Thomas Spencer in the year 1884. in this
report things that has to be covered is based on importance and value of employee relation. Also
fundamentals of employment law is going to cover. Further rights, duties and obligation of
employee & employer. Then advice is going to be given in relation to duties and obligation with
right of employment relationship. In the end stakeholder analysis is being done with an impact
over relation of employee.
TASK 1
P1. Analyse the value and importance of employee relations in application to specific
organisational examples.
Employee relation means the important things that is being used for managing of
relationship with employer and employee. An organization that posses good employee relation
and conducts program for this. Also fair treatment is being given to employees which makes
them performer in consistence manner and helps them achieving of desired outcome. It becomes
duty of HR manger of M&S to create relation with employees and improving them. Various
values has been discussed in relation to M&S has been explained as follows:
Value of employee relation
Positive relationship has to be there with the employees because it promotes balance
within workplace. This makes enhancement in the employee involvement within the that results
into gaining of desire results out of an task to be accomplished. M&S is required to adopt such
principals that should cover various aspects like equity, justice and fairness towards all
employees working in this organization. Robust relation leads towards increasing of
professionalism with humanity at place of work. Also satisfaction of employees should be at

priority that helps M&S to uplift sales and generate revenue. An compact environment makes
employee feel discouraged and also give rise to negative impact. Positive relationship between
the employer and employees has benefit over increasing productivity of the firm.
Importance of employee relation
All individual in an organization should share a kind of relationship with staff members
that makes spending controlled and helps in gaining of higher profit. It is very important to
employee over understanding and then sharing ideas with each other. This can be achieved only
when there is stability within the relationship that exist between employer and employee. In
order to achieve goals and objectives it is important form the employees to achieve this for
workers working in M&S in order to gain balance within the workplace. Certain importance of
Robust relation has been explained as follows in context of M&S:
 There are certain issues that is related to workplace upon which an group discussion is
required and no single individual can take any kind of decision. In order to make a task
done advice of employees is required that is going to be helpful in conducting of business
operations. When ideas are shared an opinion of member is going to make task
achievable in faster and easy manner. This can be understood through example that is
manger of M&S has to take opinion of the members staff and is going to regard training
and development program. All the negative and positive has to be discussed regarding
decision to be made before officially making it legal. It makes chances of adopting of
right decisions and tactics. Relationship between employer and employee is not good
then it is going to lead towards loss of revenue and shares in market (Lee, and Kim,
2016).
 Business activities ans operations should be easy if required to be shared with the staff
members. Health of the employees is related to increasing of productivity. In reactional to
M&S that project manger of an organization is working over an project then he I
required to divide responsibility over various members within the team. This is going to
make task achievable. If relation between manager and employees are not good,
employees will not be able to deliver their best performance. Good relation among
manager and workers will assist in performing business operation appropriately.

P2. Evaluate the fundamentals of employment law that apply to specific organisational example.
Employment laws are also known as labour law. These laws are one of the most
important part of the work place environment. They are being formed by proper procedure and
provides relationship between employer, government and trade union. Employment law are
having an tripartite kind of relationship that means than kind of relation which exists between
employer, employee and union. Such relations are generally based upon contract and are bound
to be followed by an organization. Process involved in these laws majorly focuses upon health
and safety of employees. These are to be brought into existence much before the recruitment
process is started. Fundamentals of employment laws assist in limiting the possibility of
litigation, avoid cost related mistake and generation of revenue & profits.
Basic employment laws in UK:
 Employment Equality Law: As per the laws of employment there exists an employment
right act 1996 that bans any sort of discrimination done on the basis of cast, creed, gender
, nationality and race at the time of recruitment. An HR manager of M&S is required to
treat all the candidates in fair manner. If discrimination is done by the members of
management then they can face law suits and penalties that makes negative impact upon
organization.
 Minimum wage Act: As per the act minimum wage is being fixed to be given to
employees all over UK that is 7.83 pounds per hour to individual having age of 21to 24
and 5.9 pounds to an person between 18 to 20 wage. Managers of M&S is needed to pay
an employee as per wages described. If due to any reason criteria of wages is not being
followed then legal consequences can be faced by the organization (Kumar, 2019).
Contract, terms and conditions of employment: Employees existing in M&S should be given
certain terms and condition. They are required to be given these within 2 months of joining. This
is helpful in protecting an organizations and helps in creating of transparency over relation that is
there between employer and employee. Also contract that has been associated in M&S should
have following that are explained. Employee within M&S has been given certain condition that
is to be given within 2 months of joining a job. This is going to lead over providing protection to
business and creates transparency with employer and employee. Contracts of M&S consists of
the aspects explained as follows:
 General: in this name of the employee, location of job and working hours.

 Salary: M&S gives salary upon monthly basis. In this insurance and tax payment is being
deducted under the PAYE scheme. Salaries are being given to employees under the
norms given in minimum wages act or has been decided by the government.
Some other aspects of employment law in context of M&S:
 Sick Leaves: As per the law employee are not allowed to be paid at the time he is sick
but if worker is sick for more than 4 days then only he has to be given sick pay that is
88.45 pounds per week. M&S has to pay the employee amount that is being given for a
specific employee when he is sick. This is helpful in making coordination strong between
employer and employee.
 Notice period: All employer and worker who are leaving the job has to be serve notice
period. There are certain legal requirement that has that has to be followed by M&S and
are given as follows:
1. One week notice period has to be served by employee apart from there service
period.
2. Notice period has to be served for at least 1 to 12 weeks.
3. Notice period of employers range from 1 to 12 weeks. It depends upon length of
service of worker.
 Maternity/ Paternity leaves: In UK such leaves are being given for 52 weeks an
employee should receive pay for 39 weeks. An pregnant employee in UK has been given
a relief to take break up to one year. M&S pregnant ladies should be allowed to take off
of one year and is going to receive SMP for it also. Organization cannot retain them from
rejoining.
TASK 2
P3. Explain the different types of rights, duties and obligations an employer and employee has
within the workplace.
In order to maintain healthy working environment and relation should be strong between
employer and employee this is very important over managing of an organization in order to gain
specific rights, obligation and duties of workers. This is going to be helpful in solving all kinds

of problem that has been accruing between the members of staff. This enhances the working
efficiency of employees. M&S has certain duties, rights and obligation of both worker &
employee. The relationship can be explained as follows:
Right of employees and employers in M&S:
Employer Employee
Employer has right to implementation of
policy of work as per the requirement of an
organization. Termination can be done of the
employee if he is not following employer
(Koivisto and Rice, 2016).
Under this the right of an employee within
M&S over refused to do unsafe work. No
employee can be forced to do any kind of risk
involving work till the time employees agree
by themselves.
If employee is not working according to the
directions given then he can be given warning.
Under these cases employer has the right to
terminate employee also.
Employees of M&S is facing any issues or
discrimination then they can file case and take
legal help to sue the organization .
Duties of employer and employees in M&S:
Employer Employee
Responsibility of employee within M&S has
to provide equipment, tools and other kind of
resources as per the job description. Managers
is not able to work in proper manner then
functions of organization is going to be
disturbed.
Many duties are there of employee in M&S.
One of the major duty is to do accomplish
activity in smooth manner.
Employer is required to pay salary to the
workers as written in the contract. If less pay is
there then less victimised employee can be
charged with legal suites (Karakaş and SAHİN,
Duty of worker in M&S has to be follow
instructions of senior, superiors and mangers
appropriately.

2017).
Safe and secure environment should be
provided at workplace. It is the duty of
employer to be given to employee.
Employee working in M&S should have a duty
to keep information of employee safe.
Obligations of employer and employees in M&S:
Employer Employee
Work should be provided according to the
contract that has been made within him.
Performing of work within appropriate manner
has to be specified under the contract.
Dignity should be protected of employee.
.
Instructions are required to be followed that are
being given by the senior employees and
manger.
To adopt required health and safety measures
while performing business operations.
To observe proclamations, work rules,
directives and collective agreements issued in
accordance with Law.
Contract of employee has to be terminated over
providing certified that contains job title and
length services.
In order handle all the tools and equipment in
appropriate manner.
In relation to employee and employer if both are not able to perform duty with obligation
as per the desired way. This is going to make organizational culture negatively impacted and this
makes reduction in productivity.

P4. Determine appropriate advice relating to rights, duties and obligations of the employment
relationship for a range of given organisational examples.
Employment relationship has to be termed as important relation that is there between
worker and manager. This is also important for an organization in order to create satisfaction
over needs and requirement of the employee working in an organization. This is also helpful in
achieving of the desired outcome within timely manner. It enhances the performance of
employees in effective manner while increasing there productivity. Under M&S each work that
is being done in proper way makes employee demotivated while doing work. There are certain
advices that is being given in M&S and managing relationship of employee (Flugum, Harper,
and Sun, 2020).
These advices are there to be given to management department in M&S that includes marketing
finances and other department in which policies and regulation has to be provided with
assistance over solving of dispute with in an effective manner. Employees that has to be
satisfied has to follow guidelines given by higher authority.
Under these obligations of employees M&S has to pay an employee as per the guidelines in
contract. To sustain relation with employees advise is being given by the employer of M&S that
money has to be paid as per the working hours only. This makes sustainable rise in positive
manner in an organization. These have been advised that workers of M&S is required to perform
work with full sincerity. It is going to benefit in completing of task in proper manner and also
helps in attaining of satisfaction within the employees. This is going to make the welfare of the
organization and improves relation between employer and employee in M&S.

TASK 3
P5. Conduct and complete a stakeholder analysis for a given organisation.
Stakeholders are one of the most important part of an organization. They are considered
to be an social group, customer or employee that has an role to play in a business. These can be
fro both internal an external as per the business. Stake is being explained with interest over
association of activities. In this ownership, property interest and moral rights are being covered
under this. Regarding of M&S stakeholders it can be effective towards business of can be
affected through cases and situation that is taking place upon regular manner (Ben-Nasr and
Ghouma, 2018).
Stakeholder analysis: Under this process an systematic collection is being done for
identification over qualitative analyses that has to be based and focused upon developing of
policies. Under this analysis various characteristics of stakeholders has to be analysed upon
decision that has to be taken as per this. Characteristics that are related to interest, policies,
getting another stakeholders, with interest and knowledge. These are impactful upon the policies
process as per appropriate manner.
There are certain steps that has to be conducted in the form of stakeholders analysis. The
very first step is to identify the stakeholders. After this only the most priority is being given over
the power and interest. Such acknowledgement an organization has to seek determination of
interest that is beneficial to an organization. Now the last thing is that coordination and
understanding is there from identified shareholders. It is helpful over gaining of support. Inn
order to conduct an shareholder analysis M&S has to opt the following steps and are as follows :
Identification of stakeholders: One of the moat importation thing under this process is
that implementing of program that is there to acknowledge that potential of stakeholders from
which benefit can be gained. These are helpful in identifying of all people that has been
impacting the business. Under this process an individual over interest in an organization has to
consider the stakeholders. In relation to M&S suppliers, government, interest group over
recruiting, senior executive and other individuals. An individual process has been there in some
kind of interest working in M&S.
Prioritizing stakeholders: As it is being known that various stakeholders has to be
affective over working in an organization. There is no requirement with all the stakeholders and

has to equally be powerful and is having interest within the business. In order to identify the
stakeholders it is most likely to be impacted over M&S. Also managers of the organization is
required to give certain rules. Position of stakeholders gives an idea about the organization that is
being taken over analysing this certain priorities has been explained as follows :
 Highly powered, highly interested people: Such stakeholders has to consider both
program and policies. Mangers of M&S is required to be analysed over closely trying
to acknowledge the opinion and preferences in order to gain an positive response fro
the side. M&S customers and investors are being interested and is having high power
and is engaging stakeholders upon creating benefit for the organization.
 Highly powered, less interested people: Such individual posses an high power and
are less interested in business. Duty of manager in M&S that is to give satisfaction to
an certain extent.
 Low power, highly interested people: These are the stakeholders that is having low
power and is interested over that affairs of an organization. Mangers M&S is required
 to inform that from time to time upon the policies and plans of an organization this to
ensure that no problem is there. Employees of M&S falls under this category.
 Low power, less interested people: Such person posses uses less power and is being
interested with the problems of M&S. Community and interest of group has to be
defined under this category (Baloch, Manzoor and Qayum, 2016).

(Source: Stakeholder analysis, 2018)
Understanding the expectation of stakeholders: The last step is over discovering
behaviour that a stakeholders posses in relation to these programs and policies of M&S is to be
applied. Communication and engaging an organization is helpful over understanding behaviour
that stakeholders possess. Mangers and engaging with an organization is helpful over
understanding behavioural aspect of stakeholders. Manager of M&S is required to identifies an
emotional and financial interest that is being posse by the stakeholders in an organization. This
makes proper analysis possible.
Advantage of stakeholder analysis: This is helpful for mangers and policy formation
over communication with interaction. It has to be resulted in gaining more support within the
policy and program. Increase of success in an program has been designed only after conducting
analysis of stakeholders. In this coordination has to be there within employees and employer to
improve.
Illustration 1: Stakeholder analysis, 2018