BSBHRM604 - Manage Employee Relations Project: Strategy for Kingfisher

This project presents a comprehensive employee relations strategy developed for Kingfisher Garden Centre, addressing key aspects of human resource management. The project involves analyzing the company's background, values, and objectives to formulate a strategy that aligns with organizational goals. Task 1 focuses on documenting policy statements or procedures for employee relations, covering areas such as equal employment opportunity, diversity, conflict resolution, and performance management, ensuring compliance with legal and regulatory requirements. Task 2 includes answering questions regarding strategy implementation, communication, consultation methods, risk management (particularly unfair dismissal), and alternatives to employee termination, along with specialist assistance. The project demonstrates an understanding of creating and maintaining a positive and productive workplace environment, offering practical solutions for various employee relations challenges.

Assessment Task 3 BSBHRM604 Manage employee relations
Project – Manage employee
relations
Submission details
The assessment task is due on the date specified by your assessor. Any
variations to this arrangement must be approved in writing by your
assessor.
Submit this document with any required evidence attached. See
specifications below
for details.
Performance objective
The candidate will demonstrate the ability to develop and maintain a
positive and productive workplace environment through a project work.
Assessment description
In this assessment task, you are required to complete written project and
answer the given questions. You need to complete both tasks – Task 1 and
Task 2.
Procedure
You are required to do the following.
● Read the project scope.
● Complete Tasks 1 and 2.
● Answer all the questions.
● Use the list in the Learner task checklist provided when submitting
your assessments. Do not submit your work until you have completed
all parts of the checklist.
Specifications
Project scope analysis:
You are the human resource manager for Kingfisher Garden Centre.
Familiarise yourself with the business by visiting the Kingfisher intranet:
www.didasko-online.com/kingfisher/human-resources.php
Here you will find everything you need to know about Kingfisher’s products
and services, their background, values, vision and mission. Use this
Choice Business College Page 1 of 7
RTO 41297 | CRICOS 03444C
Jan 2018 version: 2.0

Assessment Task 3 BSBHRM604 Manage employee relations
information to document an employee relations strategy consistent with
organisational objectives. The existing diversity policy available on the
Kingfisher intranet will help you get started:
www.didasko-online.com/kingfisher/human-resources.php
Adjustment for distance-based learners
● No variation of the task is required.
● Documentation can be submitted electronically or posted in the mail.
Task 1:
Document a simple policy statement or outline a simple procedure for any
three (3) sections of the employee relations strategy. Make sure the
strategies you employ comply with legislative and regulatory requirements
and are consistent with team, individual and organisational objectives.
The topics are listed in the table of contents for you. These include the
following.
● Equal employment opportunity
● Family work relationships
● Discrimination, harassment and bullying
● Diversity
● Conflict resolution
● Grievances and complaints
● Appeals process
● Recruitment
● Induction
● Training
● Performance management
● Performance development and improvement
● Termination of employment
● Continuous improvement
● Risk management
You may include any attachments (if required).
Choice Business College Page 2 of 7
RTO 41297 | CRICOS 03444C
Jan 2018 version: 2.0

Assessment Task 3 BSBHRM604 Manage employee relations
Task 2: Questions and answers
You are required to answer the questions given below. You may either use
the space being provided for your answers or attach separate answer
sheets as required.
1. How would you ensure that your strategy meet
organisational, team and individual objectives?
There are three steps that could be followed for the purpose of ensuring
that a strategy meets organizational, team and individual objectives.
The outcome has to be identified to be such as the departmental or
organizational goals, and aligns perfectly with them.
For the teams, a SMART objective has to be set, in which there would be
specific goals set for each team that would add up to be the
organizational goals. These goals have to be specific, measurable,
attainable, reliable and time bound.
An online tracking program also has to be implemented for the purpose
of making sure that employees’ performances and progresses are going
in the direction of the organizational objectives.
2. How would you communicate the employee relations strategy
and expectations to Kingfisher employees?
Choice Business College Page 3 of 7
RTO 41297 | CRICOS 03444C
Jan 2018 version: 2.0

Assessment Task 3 BSBHRM604 Manage employee relations
Communicating employee relations strategy and expectations to the
Kingfisher employees could be done in the following ways:
An official mail: This official mail could be sent out to all of the relevant
employees separately, with their specific expectations.
Team briefings: A meeting could possibly take place with every team
separately, following up the official mail.
Handouts: Official handouts could be sent out to each of the employees
in hard copies, which could be pinned to their desks, if the employees
wish to.
3. List any four (4) tips for developing consultation methods
that encourage group feedback and participation?
Following are four of the most effective consultation methods that could
encourage group feedback and participation:
Skip level meetings: In this, managers and executives interview
employees two levels below them in the hierarchy, asking about their
feedback and reviews about their work experiences and expectations.
Conducting exit interviews also provide insights into employee
difficulties and expectations.
Stakeholder meetings must have a separate sessions for open ended
questions, in which every stakeholder pitches in their idea or feedback
regarding a particular aspect of the operations.
Workplace reviews could be done through surveying employees through
their official emails.
4. You are concerned about the risk of unfair dismissal. How
does your employee relations strategy address this risk?
Comment on any improvements you would make.
Choice Business College Page 4 of 7
RTO 41297 | CRICOS 03444C
Jan 2018 version: 2.0

Assessment Task 3 BSBHRM604 Manage employee relations
The risk of unfair dismissal could be reduced by the following ways:
 Employees must be let to know about the job specifications that
are actually required for the job that they would be applying for,
along with all of the negatives associated with the job.
 A democratic leadership culture has to be implemented in the
workforce, in which, employees get a voice of their own in how
they wish to work.
A possible improvement recommendation would be to ensure that an
appropriate incentives structure is implemented for employees who
would be successfully completing their probation period.
5. An employee is underperforming. What alternatives could you
consider before terminating their employment?
Choice Business College Page 5 of 7
RTO 41297 | CRICOS 03444C
Jan 2018 version: 2.0

Assessment Task 3 BSBHRM604 Manage employee relations
The following alternatives could be considered before terminating the
employee:
 Asking for the employee’s difficulties, and informing the
immediate boss/leader of the employee to ease those difficulties.
 Demonstrate the best way to get a particular work done, by taking
a long session.
 Possibly training the employee to acquire some required skills.
6. Does your strategy take into account specialist assistance or
help that might be required for employees? If not, outline the
type of assistance that might be required in different
circumstances
The types of specialist assistance that might be required for employee
relations to thrive under different circumstances, include the following:
 Employee motivation specialist (For any employee feeling
unmotivated or uninspired at work).
 Employee skills and special skills assistance specialist (For any
employee seeking minor help on skill development at work).
 General assistance specialist (For any circumstance not covered
under the three other specialist assistance).
 Employee fatigue specialist (For any employee seeking help to
clear mental fatigue from work).
Choice Business College Page 6 of 7
RTO 41297 | CRICOS 03444C
Jan 2018 version: 2.0

Assessment Task 3 BSBHRM604 Manage employee relations
Assessment task 3 – Student self-
assessment checklist
This checklist is similar to the one being used by your assessor during
this assessment. This checklist should be reviewed by you to evaluate
your readiness for assessment, and to confirm your understanding of
the criteria by which this assessment task will be judged.
Once you feel you have the required skills and knowledge to
demonstrate each of the following assessment criteria, you are ready to
be assessed. Please speak with your assessor if you feel you are not
ready to be assessed before the assessment has commenced.
You may refer to this checklist at any stage PRIOR to the
commencement of your assessment. You may not refer to this checklist
whilst you are being assessed.
Student Assessment Criteria
Have you completed the following tasks for the
assessment?
I feel I can
demonstrat
e this
Yes No
 Read the project scope.  
 Accessed and familiarized yourself with the Kingfisher
website.  
 Documented an employee relations strategy, saved it
and submitted to your assessor.  
 Responded to all questions.  
Choice Business College Page 7 of 7
RTO 41297 | CRICOS 03444C
Jan 2018 version: 2.0