Employee Relationship Evaluation in Small Business: Upgrade Interiors

This dissertation investigates the significance of employee relationships in small businesses, focusing on a case study of Upgrade Interiors Ltd. The research explores the benefits of positive employee relations, including increased productivity, higher retention rates, enhanced motivation, and conflict reduction. It identifies key factors for becoming a stronger competitor, such as customer service and problem-solving. The study uses a primary research method, involving interviews to gather data on employee perceptions and experiences. The findings highlight the vital role of employee relationships in enhancing commitment and loyalty, providing strategies for improved employee engagement and competitive strength. The dissertation covers background to the research, literature review, research methodology, findings, discussion, and conclusions, offering valuable insights for small business owners and managers aiming to improve their organizational performance. The literature review covers the benefits of employee relationships, the powerful points for becoming a stronger competitor, and the steps to achieve the strongest skills to maintain good relationships.

Dissertation

Abstract
The main aim and purpose of current research work is to evaluate and investigate about
Employee relationship in small business that is necessary for a new organisation to develop
effective bonding with its customers and employees. Thus, this research is focused on
recognising the key benefits associated with relationship between employees together with
identifying some powerful points in order to become and achieve a strong competitive strength.
Further, a description and discussion about required skills that are needed to maintain good
relationship among employees of the company is also there.
The current research work and report is based on primary research method where use of
interview is made to collect information directly from the respondents through making use of a
two way conversation. The main findings of this research work includes better understanding
about the importance of employee relationship together with vital role played by this in
enhancing commitment and loyalty in employees towards its organisations. Thus, this research
work yield better implication about the ways and strategies that can be effectively adopted by an
organisation to have better employees engagement together with getting more competitive
strength in business environment. The key word of this research work is Employee relationship
in small business based on findings and evaluation of Upgrade Interiors LTD.

Contents
Abstract............................................................................................................................................2
Topic: “To evaluate about Employee relationship in small business.” A case study on Upgrade
Interior Ltd.......................................................................................................................................4
Chapter 1: Introduction....................................................................................................................4
1.1) Background to research topic..........................................................................................4
1.2) Background to research organisation..............................................................................4
1.3) Research rationale...........................................................................................................5
1.4) Research question (s)......................................................................................................6
1.5) Research aims and objectives..........................................................................................6
Chapter 2: Literature review............................................................................................................6
2.1) Introduction of literature review.....................................................................................6
2.2) Main body with heading and sub-headings.....................................................................7
2.3) Conclusion of literature review.....................................................................................11
CHAPTER 3: RESEARCH METHDOLOGY..............................................................................11
CHAPTER 4: FINDINGS (Data Presentation)..............................................................................15
Interview Questions..............................................................................................................15
Data presentation..................................................................................................................15
CHAPTER 5: DISCUSSION (Data Interpretation).......................................................................20
CHAPTER 6: CONCLUSION AND RECOMMENDATIONS...................................................23
Conclusion............................................................................................................................23
Recommendations................................................................................................................24
REFERENCES..............................................................................................................................26

Topic: “To evaluate about Employee relationship in small business.” A case
study on Upgrade Interior Ltd.
Chapter 1: Introduction
1.1) Background to research topic
To maintain positive and healthy relationship between employees and other associated
parties it is essential and vital for all organisations. Positive relations facilitates a good
communication and effective bonding within the organisation that enhance the coordination and
efficiency of an organisation (White, Lockett and Currie, 2019). The most important and
essential thing that is required to enhance the profit and success level of a company is associated
with the relation and bonding it share with its customers and employees. An effective bonding
and relation with employees is help full in enhancing their performance and efficiency level
through ensuring better guidance and direction that lead to better motivation among employees.
Effective relationships also ensures a feeling of high level of respect and enhanced loyalty and
commitment between employees, managers, leaders and other clients that facilitates and enhance
chances of success and better performance (Eva, Prajogo and Cooper, 2017).
An important and crucial role is played by HR managers in developing and creating
better relationship and engagement in employees that is helpful in reducing all kinds of chaos
and confusion within the organisation thus, enhance overall efficiency and performance of an
organisation. To maintain the viability and effective co-ordination within an organisation it is
essential to keep a proper check and monitoring on efficiency and performance of employees and
other activities (Lee and Moon, 2018). Use of regular feedback and maintaining a two way
communication and bonding with employees is an effective way to get better competitive
strength and business position in the market. Thus, the current research is focused on evaluating
all the benefits and other concept associated with employees relationship in context of a small
business.

1.2) Background to research organisation
The organisation which is selected for conducting this investigation is Upgrade Interiors
Ltd which is a small company of UK dealing in refurbishment together with construction and up-
gradation of buildings (Upgrade Interior Ltd, 2019). This organisation focus on keeping and
maintaining good relationship between its employees as it understand the fact employees and
workforce are the greatest and most vital asset and resources of a company that plays a crucial
role in its success and earning better profits. In order to expand and get better competitive
strength in business environment to become necessary for Upgrade interior Ltd to focus more on
its employees to ensure retention of its talented and skilled employees for betterment and success
of organisation (Chitra and Shanthi, 2019). Upgrade interior ltd also understand the importance
of having good and strong relationship with its clients to ensure its success thus, makes
continuous efforts to motivate and guide its employees in more effective manner. Upgrade
interior also train and motivates its employees to keep relationship at first priority as it the thing
that forces and influence clients to come back and avail services form this organisation thus, lead
to enhancement in its productivity and efficiency.
Upgrade interior Ltd is having a high level of involvement together with engaged
communication with its employees along with an innovative and problem-solving approach that
is always focused on building and creating a long lasting client partnerships that ensures better
success and performance for this organisation (Upgrade Interior Ltd, 2020). Upgrade interior Ltd
is having a vision of delivering a best building experience and enhanced services and facilities to
its clients through maintaining an efficiencies and trustworthiness of its team (Raizada, 2019).
Thus, the upgrade interior is a suitable organisation to evaluate about the concept of employee
relation and how it facilitates better expansion and success for a small business organisation to
grow up and get more competitive strength.
1.3) Research rationale
The selection of current research topic is rationale and justifiable as it facilitates an
enhanced learning about importance of employees relationship in increasing power and
competency of a small company to become and grow as a medium or large company through
gaining more and more competitive strength and advantages. The justification for selection of
current research topic includes the fact that it also yield relevant information about the steps that
can be adopted by a company to develop better employees relation within its organisation in

order to achieve its targets and goal more effectively through proper participation and
involvement of all employees (White, Lockett and Currie, 2019). Further, the current research
topic is also important and essential form academic purpose and educational view point of
researcher as it facilitates better understanding and information together with better development
of skills and other competencies.
1.4) Research question (s)
The questions tag that are to be addressed through this research and investigation
conducted on Upgrade interior ltd are as follows:
 How to become a strong company trough employee relationship?
 Why companies keep maintain a good relation between employees?
 Could employee relationship be part of the company’s success?
1.5) Research aims and objectives
The aim of this current research work is, “To understand the benefit of a good relationship
between employees.”
Research objectives
The main objectives and targets associated with this current research work conducted on
Upgrade interior ltd are stated below:
 To recognise the benefits of relationship between employees
 To identify the powerful point to become stronger competitor
 To describe the steps to achieve strongest skills for maintain good relationship between
employees in the company.
Chapter 2: Literature review
2.1) Introduction of literature review
A literature review is an important and crucial aspect of a dissertation or research that
needs to be through and accurate to provide a more viable and better understanding about the
research topic and its objective. Literature review presents a summary and sum up all the
survived and reviewed articles that are relevant and associated with current research topic. Thus,
use of literature review facilitates better evaluation and synthesis of research and provides a
framework and base for conducting other tasks of research in more effective way (Mishra, Dimri

and Chaubey, 2017). Following literature review is based on current research topic i.e. “To
evaluate about Employee relationship in small business” for which a number of online scholarly
articles and published journals are analysed and reviewed a description of which is provided in
this part of dissertation.
2.2) Main body with heading and sub-headings
The following literature review is conducted to get better understanding and evaluation of
current research topic and objectives a description and analysis of which is provided below:
To recognise the benefits of relationship between employees
According to the view point of Andra Picincu, (2018), employee relation is a concept that
can break or make a business as happy employees are more productive and put their best and
maximum efforts into the work assign to them. An effective and positive employees relation
motivates employees to meet the expectations of its manages and leaders and help the
organisation to grow and expand in more better way through generating more revenues and
better satisfaction in customers. Further, it has been evaluated that improvement in employee
relation also lead to higher retention rates and reduction in employees turnover (Chen And et. al.,
2016). Thus, this concept of employees relation is worth full for small organisation like Upgrade
interiors Ltd as it lead to improvement in their productivity and also lead to reduction in
employees turnover which ensures reduction in cost of recruitment and other expenses. The other
benefits of relationship between employees that can be encountered by Upgrade Interior Ltd are
evaluated as follows:
Increased Productivity- It has been analyzed that employees who share a positive
relationship with their colleagues and managers are more effective and productive as they work
in more smarter and efficient way. Healthy employees relationship motivates staff to give their
best efforts and involve more effectively in projects of organization thus, leads to higher
productivity and performance which helps small organization like Upgrade Interior Ltd to grow
and expand.
Higher retention rates- The another advantages of maintaining better employees relation
is associated with retaining and maintaining those employees who posses critical skills and
competencies that are valuable and beneficial for growth of organization (Essa and Wadi, 2019).
Positive employee relations create an engaging work environment where employees feel more

valued and develop a feeling of loyalty and commitment towards the organization thus, reduce
the chances of employee turnover that ensures retention of skilled and talented employees in
Upgrade Interior Ltd for a longer period that lead to better achievement of objectives and growth
plans.
Further, according to the view point of Jason Greer, (2017), a good understanding among
employees, mangers and its clients is necessary to reduce the chances of disputes and confusion
thus, positive relationship between employees and employers ensures higher motivation level
and enhanced productivity through reducing and eliminating chances of chaos and confusion.
Thus, the main benefits and advantages that can be availed by Upgrade Interiors Ltd through
creating and promoting positive employees relationship are summarized and evaluated as
follows:
Enhanced motivation and employees loyalty- An engaged employees feel more
motivated towards its work due to felling of empowerment and appreciation from its colleagues
and managers that improve their efficiency and morale level (Tanwar and Prasad, 2016). Further,
a pleasant and healthy work environment lead to a positive effect on loyalty of employees thus,
facilitates and encourage a more loyal and committed workforce for Upgrade Interiors ltd which
enhance its performance and growth opportunity.
Conflict reduction- Conflicts and chaos are inevitable at workplace of any organization
that lead to adverse and negative impact on productivity of an organization. An effective
employee relationship ensures reduction in conflicts and chaos at workplace through ensuring
proper communication and bonding among employees thus, lead to better investigating and
resolving of employees conflicts that will ultimately reduce the chances of conflicts in Upgrade
Interior Ltd which is help full in enhancing its efficiency and performance (Takupiwa, 2019).
To identify the powerful point to become stronger competitor
According to the opinion of Guy Sheetrit, (2020), the best ways and powerful steps to
get ached of competitors and become a stronger competitor includes better customer services and
solution to their issues that lead to development of better relations and bonding that enhance
productivity and competitive strength of an organisation. Further, timely innovation and current
pricing are also act as power point to become stronger competitor in business environment.

Further, the other powerful points that can be adopted by Upgrade Interior Ltd includes
following points:
Correct Pricing- The first and foremost step that facilitates more competitive strength is
associated with correct pricing of product and services offered by an organisation as it lead to
attraction and cater more customers for a product that enhance its viability and scope of success
for an organisation. Thus, it can be evaluate that correct pricing and offering its product at
adequate price level is an effective strategy that can be adopted by Upgrade Interior Ltd to get
more competitive strength and enhanced viability in its business environment.
Regular Innovation- The another factor and point that facilitates better competitive
strength for an organisation is timely modification and innovation in its product and services as
the needs and desires of customers are highly dynamic (Balkin and Werner, 2019). Therefore, to
remain ahead of its competitors and attract larger number of customers it becomes essential and
viable for Upgrade Interior Ltd to make timely innovation and changes in its product and
services so that more numbers of customers can be attracted.
Beside this, as per the view point of Mark Hunter, (2014), unless an organisation as
different from its competitors it can never reach the expected level of performance and profit
margin. Thus, powerful point to become stronger than competitors includes efficient strategies
and policies to remain exclusive and different from all competitors that exits in its business
environment. The power full point and strategies that can be adopted by Upgrade Interior ltd to
achieve more competitive strength and superior business position in market includes following
points:
Focus on Customer’s solution- Customers are the ultimate consumer of a product thus,
in order to remain ahead of competitors it become essential to focus on customers’ needs and
desires together with timely addressing and solving all expected issues of customer. Thus,
providing effective customer services is also an effective powerful point that can be used by
Upgrade Interior Ltd to get better competitive strength and power (Bailey, Albassami and Al-
Meshal, 2016).
Employee relations- It is a fact and tool that enhance creativity and productivity of
employees of an organisation through ensuring proper guidance and direction together with
enhanced bonding and loyalty that yield better results for an organisation. Therefore, effective

employee relation and engagement is a powerful point that facilitates enhanced competitive
strength for Upgrade Interior Ltd.
To describe the steps to achieve strongest skills for maintain good relationship between
employees in the company.
According to the view point of Felicia Smith, (2017), having a good and strong
relationship between employees and employer is vital and important for creation of a strong
organisational culture. Through adopting following skills and strategies an organisation like
Upgrade Interior Ltd or other company can improve and build employed relations:
Improve communication skills- It is necessary to have good communication skills to
maintain good employees relationship in a company trough facilitating a more effective bonding
and transfer of view and knowledge. Effective communication also reduce the chances of
misconception and chaos thus, ensures better relation and bonding at workplace of Upgrade
Interior ltd.
Be Empathetic and respond to feedback positively- The another skill or behaviour that
facilitates creation of better employee relation includes being empathetic to others especially
with subordinates that lead to solidifying of relationships (Han, Bonn and Cho, 2016). The
employees and managers of Upgrade Interior Ltd should adopt this behaviour and instead of
feeling smug they should focus on using experience as a teaching opportunity and a chance to
support others which facilitates better bonding and relationship between employees of company.
Beside this, as per the opinion of Michael Rochow, (2020), the ways and skills through which an
effective bonding and relationship can be develop includes feeling of trust and mutual respect
that keep a feeling of mindfulness and healthy atmosphere at workplace. An evaluation of these
skills and strategies are evaluated below that are helpful for Upgrade Interior Ltd to maintain
good relationship between employees in the company:
Trust and Mutual respect – Trust is considered as a base for every relationship either
personal or professional that lead to a better bond and help to built a atmosphere of honesty thus,
no one should waste time and energy un watching back. Further, a feeling of mutual respect is
also must to have better employee relationship at Upgrade Interior Ltd (Duan, Wong and Yue,
2019). Through sharing a feeling of mutual trust and respect, employees of Upgraded Interior ltd

can develop better solution which are based on their collective insight, wisdom and creativity
thus, lead to better employee relation.
Participative management and leadership style- It is most crucial and vital skill of a
manager and leaders to provide and allow proper participation and involvement of its employees
in decision making and other activities that enhance bonding and relationship between them.
Thus, adoption of a participative management and leadership style by Upgrade interior ltd
ensures better relation and engagement between employees through creating and facilitating a
felling of confidence and importance as they are actively allowed to share their views and
opinion (Eldor and Harpaz, 2016).
2.3) Conclusion of literature review
In accordance with above Literature review it can be concluded that positive relationship
between employees facilitates and creates many advantages for an organization that includes
increase in productivity and higher retention rates through enhancing efficiency and coordination
among employees. Further, it has been also evaluated that better employee relationship also lead
to enhanced motivation and employees loyalty together with reduction in conflicts through
ensuring effective communication among employees that reduce the chance of chaos and
confusion. Beside this, it has been also observed that correct pricing together with regular
innovation are powerful points for an organization to become stronger competitor. Beside this,
focus on customer’s solution and effective employee relationship is also effective ways to
improve competitive strength of an organization trough enhancing its overall skills and creativity
level. Further, a conclusion about the steps to achieve strongest skills for maintain good
relationship between employees in the company can also be made, as this literature review has
evaluated that improvement in communication skills along with empathetic behaviour and
positive response to feed back lead to better relationship among employees (Lee and Moon,
2018). At last, it can be summarised that a feeling of trust and mutual respect along with
adoption of participative management and leadership style are also the effective strategies to
develop and create better employee relationship through proper involvement of staff in all
business activities and decision making that ensures better growth opportunity and enhanced
employee relationship in a company.

CHAPTER 3: RESEARCH METHDOLOGY
A research methodology is comprising about the set of procedure and techniques with
tools which are utilize by an researcher or expertise to evaluate and identify the best optimum
selection of data which is related to the respective topic. This methodology provides the way of
collecting the data and interpreted for reaching the outcomes as well as conclusion of the
research (Chitra and Shanthi, 2019).
Research Onion
The research onion is framework which is used to briefing about the research
methodology for the proper study of it where it compiled the factors which helps to make
understand about the facts and figures by given hypothesis with right form of conclusion.
Research Philosophy:
It provides the a belief about the sources in which data about a topic or phenomenon
should be collected and analyzation and used by researcher. There are two major kind of research
philosophy:
Positivism: This form of research philosophy is utilize by researcher to concerned the
analyzation and evaluation the research outcomes also it is known as scientific method where it
measured and provide the authentic structure of method which is not impact to the researcher’s
behavior, attitude and values (Raizada, 2019).
Interpretivism: This form of research is applied by those researcher and expertise who
are only focuses the collecting the right optimum or detailed subjective data for providing better
simplifications.
For this respective research there is use of Positivism philosophy which is approaching to
identification as the main focus for the research where it predicts and gaining the better optimum
outcomes on the providing essentials aspects.
Research Approach:
It precisely provides the plan and strategic formulation which is using by researcher in
which it involves various assumption for effective method off data collection, analyzation and