Strategies for Employee Retention and Superior Customer Care Report

This report addresses the issues faced by Paramount Travel Hotel, including low employee motivation, excessive workloads, and subsequent customer dissatisfaction. It proposes various management styles, such as Relationship Builders, Masters of Complexity, Late Bloomers, and Captains of Scale, to improve customer service. The report emphasizes the importance of employee motivation and workload management in reducing employee turnover and enhancing customer care. Strategies such as limiting workloads and implementing time management policies are evaluated as methods to improve employee satisfaction and, consequently, customer service. The report concludes that addressing employee issues directly leads to improved customer satisfaction and overall hotel performance. This document is available on Desklib, a platform offering a range of study tools and solved assignments for students.

Personal and
Professional
Development
TASK 4

4.2 Variety of styles to improve the
serving of customers
Paramount travel hotel is suffering from various issues that are acting as a barrier for
them in satisfying the customers. Some variety of styles that the hotel can apply to
deal with the issues and these styles are :
Relationship Builders : These are small groups that behaves brilliantly in
management of the relations. Paramount highly focuses on the maintainence of
these groups.
• Also, it makes a personal bond with the customers.

CONTINUED..
Masters of Complexity : These groups are quite extraordinary from the
relationship builders and so is included in the Paramount as well.
• Also, these consist of dynamic management structures.
• In this case, Travelodge provides the customers with enlightened services
and operations.

CONTINUED..
Late Bloomers :
• These groups often have an unbalanced approach.
• These groups are not aware of their own potential.
• Rather than providing support to the users, their focus is on sales and
marketing departments.

CONTINUED..
• This all problem happened because there were issues between the
management and the staff.
• The hotel was facing various issues including low employee motivation,
excessive workload etc. which became the main reason for employee
turnover.
• The hotel was left with a less number of staff members which were not
able to serve the customers properly.
• This made the customers dis-satisfied.

CONTINUED..
There are some ways which if hotel follows may improve its customercare:
Providing Motivation – Motivation plays an important role in a workplace.
• If the management of the Paramount Hotel provides some motivation to their employees, it
helps in boosting their confidence level towards the work
• By this way, they feel more confident and motivated towards the work.
• Hence, they will not think of leaving the hotel, thus serving the customers well.

CONTINUED..
Captains of Scale :
• These are the groups in the
Paramount hotel that manages both
the customer servicing as well as the
sales and marketing.
• They set the most premium standard
of the operations for serving the
customers.

CONTINUED..
Cutting Excessive Workloads – The management at the hotel should ensure
the fact that the employees are not being overburdened.
• Excessive load of work can lead to employee stress.
• It further results in low staff morale.
• These factors can make an employee to quit the job, further resulting in
high employee turnover.
• It's outcome can be unsatisfied customers.

4.3 Evaluation of strategies to control
employee turnover and customer care
There are many ways including some time management strategies which can help in satisfying the
customers as well as the employees. Some strategies that the Paramount Hotel should follow
to solve these issues are as under :
Limiting the workload – The management of the hotel should make sure that they are allotting
the work to the employees according to their efficiency.
• When they are alloted more than their efficiency, the employees also feels overburdened.
• It also results in lowering the morale of the employees.

CONTINUED..
Time management policies : The employees of the
hotel should make a time table.
• The management can help them doing that.
• They can set a deadline for their work.
• It will help them in covering the main objective
in that particular time limit only.
• By this way they can be able to cover all their
tasks in an efficient manner within specific time
also.

CONTINUED..
• All the issues including excessive workload, getting less motivation should
be corrected by the management of the Paramount hotel.
• This way, the employees can stay in the hotel itself and stay happy and
confident.
• The hotel will no longer have to face employee turnover, thus they can
concentrate on their customers well.
• They can be able to serve the customers well.

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