Analyzing Staff Motivation Schemes & Employee Retention: Hilton Hotel

This case study investigates the impact of staff motivation schemes on employee retention at Hilton Hotel. It explores the concept of staff motivation, its strategies for business growth, and the role of human resource management in building employee retention. The research employs a qualitative approach, utilizing an inductive research method and exploratory research design. The study analyzes the effects of staff motivation on organizational performance, identifies applications for implementing motivation strategies, and evaluates the effectiveness of human resource management in fostering employee retention. The research highlights the importance of talent management, skills development, and a positive work environment in retaining employees and enhancing overall business performance. The study concludes with recommendations for alternative research methodologies and emphasizes the significance of employee well-being and engagement in achieving organizational success. Desklib provides access to this and similar solved assignments to support student learning.

RESEARCH PROJECT
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TABLE OF CONTENTS
CHAPTER 1 INTRODUCTION.....................................................................................................5
Background of the research.........................................................................................................5
Research Aim...............................................................................................................................5
Research objectives.....................................................................................................................5
Research Questions......................................................................................................................5
Research Rationale......................................................................................................................6
Significance of research...............................................................................................................6
CHAPTER 2 LITERATURE REVIEW..........................................................................................6
Theme 1 Understanding the concept of staff motivation.............................................................6
Theme 2 Staff motivation strategies for the business growth......................................................7
Theme 3: To evaluate the human resource management strategies.............................................8
CHAPTER 3 RESEARCH METHODOLOGY..............................................................................8
Research Approach......................................................................................................................8
Research Strategy........................................................................................................................9
Research Methodology................................................................................................................9
Research philosophy....................................................................................................................9
Research Tools...........................................................................................................................10
Sampling....................................................................................................................................10
Ethical consideration.................................................................................................................10
CHAPTER 4 FINDINGS (DATA ANALYSIS)...........................................................................11
CHAPTER 5: DISCUSSION........................................................................................................18
CHAPTER 6..................................................................................................................................20
CONCLUSION..............................................................................................................................20
RECOMMENDATION.................................................................................................................21
Alternatives research methodologies.........................................................................................21
REFERENCES..............................................................................................................................22
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APPENDIX....................................................................................................................................23
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CHAPTER 1 INTRODUCTION
Background of the research
Talent management is the broad term which associated with the retention, selection of the
employees. It covers the human resource combination across the staff career cycle. It is the
effective term which was first introduced by the Mckinsy and company in the year 1997,
therefore it consider as the valuable asset for the organisation. The process encompasses the
workplace strategy, staff engagement within the organisational resources, knowledge acquiring,
and employee recruitment aspects (Sheehan, Grant and Garavan, 2018). Talent management
mainly aims to enhance the business performance by boosting the moral of the employees so that
they become more productive for the organisation.
Hotel Hilton hospitality organisation located in UK. They provide the range of services to
their customer, which is why they are popular in their market field. Organisation believes in
hiring the candidates for their business who possess good skills and knowledge which will helps
them to interact with the customer. This research project mainly covers the area which describes
how staff motivation is good for the employee retention as well as for the business performance.
Research Aim
To analyze the impact of staff motivation schemes to employee retention: A case study
Hilton Hotel organization: A case study on Hotel Hilton Organisation.
Research objectives
 To analyze impacts of staff motivation.
 To implement staff motivation strategies for business growth.
 To evaluate activities of human resource management strategy to build employee
retention.
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Research Questions
 Identify and analyze the impacts of staff motivation on organization?
 What are the applications for implement staff motivation for business growth?
 Explain performance of human resource management strategy to build employee
retention?
Research Rationale
Rationale for selecting this research topic is to bring concern about the staff motivation,
as talent management is the most important for the businesses. It will allow the organisation to
provide the better motivation and skills development programs to the employee, so they will
retain to them and can connected with them for a long period (Khilji and Schuler, 2017). This
topic is mainly concern with the human resource as it will guide the HR team in recruitment of
the talent for their organisation as well as to provide them better onboard experience so that they
will feel secure in the work place environment. Therefore the chosen topic will allow the
businesses to improve their work culture to enable their employee to completely indulge with
their company’s activities. It will help to develop the competitive advantage for the
organisations.
Significance of research
Talent management process is beneficial in every aspect, as through which businesses will be
able to improve their performances, or to acquire the good market position in their field. As the
basis purpose of this process is to recruit the best talent for the company who can complement
the organisational business in every manner. As it allow the human resource team to ensure that
to hire the candidate who have qualities to stay longer with the organisation. This process helps
to improve the employee performance in order to direct deal with the clients and customer
(Ahammad and et.al 2018). It enables them to accomplish the organisational strategies that
mainly helps to enhance the customer satisfaction within the company’s business.
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CHAPTER 2 LITERATURE REVIEW
Theme 1 Understanding the concept of staff motivation
According to the Gallardo-Gallardo, Moliner and Gallo, (2017) staff motivation is the main
aspect which the businesses consider; employees are the key assets for the organisation. As
employee motivation can be understood as an enthusiasm, energetic and the great amount of the
creativity which the staff brings to an business, it will be beneficial in order to accomplish the
desire goals of the organisation. For any business if they do not posses healthy and safer
environment than it will be difficult for the employees to survive in such work culture. Therefore
it restricts the employee to carry out productive work also restricts them to stay in such
organisation. Therefore it is important for the businesses to maintain and provide the healthy and
supportive environment so that it encourages their morale, which will reflects in their productive
work.
As per the view of Maheshwari and et.al (2017)Staff motivation is all depends upon the work
place culture, if the leader of the company is skilful and knowledgeable then that company is
able to achieve their desired goals and objectives. Its all up to the management team who ensures
the security of the employee, as human resource team are in charge of providing the better on
boarding experiences to the employees. They conduct the skill development activities for the
employees, so that they will understand the work place dynamics which will help them to
understand the work and enable them to carry out the work which reflects their productivity. If
any organisation do not concern about their employee skills development training then in such
they will have to face the greater consequences. So it is important to provide better work place
culture or enough motivation to the employees that will help them to complete their work with
greater efficiency.
Theme 2 Staff motivation strategies for the business growth
According to the Alziari, (2017) implementation of different staff strategies will lead the
businesses to the achievement of their revenue goals. Strategies and motivational theories mainly
concern with the individual performance. As for the organisation it is important for them to
satisfy their employee by providing them basic needs so that they will retail to them or carry out
their work effectively and in a productive manner. If the organisation is fail in providing the
basic resources to the staff for an example if the employees do not feel that their work is
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appreciated and praised by their senior manager in such they look for the other option which
results in high turnover of the employee. Therefore it is important for the businesses to focus on
the employee performance and provide them better compensation against their hard work. It is
essential to begin with the conversation with the employee to ask them about their needs, which
gives the analysis as what encouragement appears to them. Therefore it will help the human
resource team to prepare the skills and knowledge development activities accordingly.
It is important to show the trust in employee work, it plays an best strategy for the
employee retention. If the company do not have faith in their employee work than why would
employee work for the company. So it is better to praise or give the rewards to the staff on their
better work. By giving rewards to the employee will encourage them and also enables them to
carry out their in more effective manner. Therefore it is essential for the organisation to organise
the timely activities for the employees, also provide them relaxation time through tea breaks so
that they will relax their mind and enhance focus on their work. It is also essential for the firm to
understand the situation of the employee and allow them to take leave if they needed, otherwise
it will be difficult for them to retain the staff.
Theme 3: To evaluate the human resource management strategies
As per the view of Mayo, (2018)Human resource team are the essential asset for any business,
they hire or recruits the candidate who have all capability to provide benefit to the organisation.
Basic human resource strategies encompasses the recruitment process, on boarding training for
the fresher’s, also include the talent acquisition, compensations and advantages for the
employees. These all done in a separate basis, as all functions are interdependent to each other.
Therefore it is important for the human resource team to effectively manage all the activities, so
that it will encourage the employee to complete their work in a effective manner which will
ensure the profit guarantee for the organisation. Staff relation is essential in order to sustain the
positive work place environment, therefore employee are required to work in a safer environment
which will enhance their efficiency (McDonnell and et.al 2017). It’s only depends on the human
resource team to allow the employees to create a environment in which they can converse with
each other, also management team can proceed to organise the employee morale activities so that
every employee will actively take part, it is also essential in order to boost the morale of the staff
so that they will connected with the organisation for long term.
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CHAPTER 3 RESEARCH METHODOLOGY
Research Approach
Research approach defines as the complete procedure which involves the stages and broad
assumption that are used by the researcher to detail the all research processes. It usually involves
the processes which are inductive and deductive. Inductive research approach define as to
process the research data by developing the new theory, it allows the research to initiate with the
empirical observation which helps in identifying the observation pattern. Deductive research
approach refer as to use the existing theory in order to analyzing the data, it associated with the
developing of the hypothesis which is mainly based on the existing study (Sun and et.al 2019).
In order to complete the research study analyst will proceed to use the inductive approach, as it
will enable the researcher to actively deal with the data by developing the new theories.
Research Strategy
Research strategy is the systematic approach which associated with the research processes as
how it is conducted and to solve the critical problems which arrives during the research study. It
is further divided into the strategies which the researcher usually considers that are qualitative
and quantitative research strategy (Mensah, 2019). Qualitative define as the research type in
which the data is collected from the open communication sources, or from questionnaire and
interviews. While quantitative research involves the data which is mainly in the numeric or
figures form. To complete this research study analyst will choose the qualitative strategy as it
will give the flexibility to the researcher to complete the study.
Research Methodology
It describes the whole process in details which helps in understanding all research methods.
Research design is the framework in which the study is analysed, it involves the research tools
and techniques which can be used to organise the data. It further explains in the processes which
are exploratory and the descriptive research design. Exploratory research defines as it is use for
resolving the issues of research when there is no past data is available. It enables the researcher
to additionally explore the study topic for better understanding (Baharin and Hanafi, 2018).
Descriptive research design can be understood as gathering of the data about the varying topics,
this process is usually used to examine the extent of the concept for the creation of various
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conditions. To complete this study researcher will do exploratory research design due to its cost
effectiveness property as well as it uses the qualitative data approach.
Research philosophy
Research philosophy is the belief related to the complete process of arranging and analysing the
phenomenal data for the research study. It deals with the creation of the knowledge in a easiest
form so that it will give the desired final output. It further describe by the two methods which are
interpritivism and positivism. Interpritivism research philosophy believes that the individual is
the one who shape the behaviour of the society (Salau and et.al 2018). It enables the researcher
to interpret the data for the study, it helps the analyst to praise the distinction between the people.
Positivism research philosophy believes that the society shapes the individual behaviour, it only
focuses on the verifiability of the data, in this researcher role is limited for gathering and
interpreting the data. To carry out this study research analyst will go for the interpritivism
approach as it helps to provide the relevant and factual data or provide the clear image so that
analyst can easily measure.
Research Tools
Research tools help the analyst to complete the research study as researcher collects the data in
order to conduct the study or reach to the final desire outcomes. Data collection tools used to
collect the information which will organized by the researcher. It can be done in a ways which
are primary and secondary data collection method. Primary data collection describe as the
collection of data from the open communication with the participants, in which data sources are
questionnaire, interviews and surveys. Whereas secondary data collection can be understood as
collecting of the data from the someone else, as in this the data sources are already present, as
books and journals or existing data (Luna-Arocas, Danvila-Del Valle and Lara, 2020). For
completing this research study analyst will do both primary and secondary data collection, as it
helps to give the relevant element of the study. As primary data is very subjective and authentic
while secondary data will be helpful in cost efficiency, both are important as secondary data set
the foundation of the research and other primary data fill the gaps of the research study.
Sampling
Sampling is the process of selecting the people for obtaining the information from them. It can
be done with two processes which are probability and non probability sampling. Probability
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which is also known as the random sampling can be done by selecting the people from large
population. While non probability sampling defines as in which the sampling can be done by
using the biases to select the people from the population. In this research study analyst will
randomly select the 20 employees of the Hotel Hilton organisation in order to record their
response over the research topic, as what they think about the talent management process.
Ethical consideration
Ethical considerations are very important, it is necessary for the researcher to maintain the
confidentiality of the participants. For this research study analyst will provide the consent form
to all the participants which will show their willingness in order to participate in interview
process. Also list of references will be provided by the researcher which will show that the work
is not copied and it is self done by the researcher.
CHAPTER 4 FINDINGS (DATA ANALYSIS)
Data analysis is the process of processing the collected the data (El Masri and Suliman, 2019). It
is the tools which helps the researcher to analyse the collected data and to form a complete
research to reach to the better research outcomes.
Theme 1
Does your organisation provide talent
management activities?
Respondents
 Yes 7
 No 13
Total 20
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Interpretation
From the above graphical representation it is stated that on the question which is being
asked by the researcher to the participants. In order to give answer & employee of the
organisation feels that company do not provide the enough TM activities, while other 13
participants stated that organisation have policy to conduct the TM activities.
Theme 2
As per you what is the key concept of the
talent management?
Respondents
 Effective recruitment process 5
 Motivation and employee satisfaction 7
 Retention of the employee 8
Total 20
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Interpretation
On the basis of above discussion, it can be said that 7 employees believe that motivation to
employees for improving performance is the main meaning of talent management. 5 employees
stated that according to them talent management start with recruitment of skilled employees and
8 employees said that retention of skilled employees is the main concept of talent management.
Overall, it can be said that employees of this company know what is talent management.
Theme 3
What are you generally expecting from the
TM process?
Respondents
 Performance activity 4
 Increase the engagement of employees. 8
 Increase the productivity 8
Total 20
Interpretation
From the above graphical representation it is suggested that the 4 employees think that they are
expecting the good performance activity from the talent management process. While 8
participants think that with the implementation of this process the employee engagement within
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