Research on Employee Retention for Company Performance: Montcalm Hotel

This research project investigates the critical role of employee retention in enhancing organizational performance, using Montcalm Hotel as a case study. The report begins with an introduction outlining the rationale, research aims, objectives, and questions, followed by a detailed literature review that explores the concept of employee retention, its impact on organizational development, and various strategies for implementation, such as competitive salaries, conducive work environments, and work-life balance. The research methodology section describes the research design, approach (inductive and deductive), and data collection methods, including qualitative and quantitative research techniques. The project includes a Gantt chart and a work breakdown structure to illustrate the project's timeline and organization. The findings, analysis, and discussion sections, along with reflections, limitations, and recommendations, would provide a comprehensive analysis of the research topic, leading to a conclusion summarizing the key insights and findings. The report emphasizes the importance of employee retention for maintaining a skilled workforce, reducing turnover, and improving overall business outcomes. The project aims to analyze the different ways of organization in retaining employees of the organization and improving performance of the company.

Research Project

Table of Contents
Topic of the research – “The different ways of organisation in retaining their employees and
improving performance of the company”. ......................................................................................3
Chapter 1 Introduction ....................................................................................................................3
Rationale of the research ............................................................................................................3
Statement of the research ...........................................................................................................3
Research Preview .......................................................................................................................5
Timescale ...................................................................................................................................5
Chapter 2 Literature Review ...........................................................................................................7
Concept of employee retention ..................................................................................................7
Impact of employee retention on development of organisation .................................................7
Different ways of employee retention ........................................................................................8
Chapter 3 Research methodology ...................................................................................................9
Chapter 4 Data findings, Analysis and Discussion .......................................................................12
Reflection:.................................................................................................................................19
Limitation:.................................................................................................................................19
Recommendation: ....................................................................................................................19
Conclusion:...............................................................................................................................20
REFERENCES .............................................................................................................................21

Topic of the research – “The different ways of organisation in retaining their
employees and improving performance of the company”.
Chapter 1 Introduction
Employee retention is defined as different policies and practices that allows employees to
stick to the organisation for longer period of time. It is responsibility of organisation to provide
effective incentives and bonuses to employees. Organisations formulates strong strategies and
plans for making employees satisfied and happy at workplace. Employee retention is important
as it helps in protecting talented and skilled employees to work in the company and this helps in
enhancing profits for the company (Beyers, and et. al., 2014). In context of Montcalm Hotel,
employees and staff are providing quality services and it is necessary for the organisation to
remain successful it has to continuously provide benefits so that employees stick in the
organisation and work.
Background of the research
Employee retention is an essential function of the organisation. It is important for every
company to attract employees of the company by providing them bonuses and incentives. In case
of Montcalm Hotel, this Hotel situated in London is a luxury Hotel which is among the top 25
Hotels of UK. This Hotel takes special care about well being and relaxation of it's customers. If
this hotel wants to remain successful and make profits, it is necessary that it provides effective
incentives and perks to its employees.
Rationale of the research
The purpose behind this research is to analyse the importance of employee retention
within an organisation as this will help an organisation to make employees to remain in the
company. Employee retention is basically a strategy for increasing the performance of the
company. If skilled and talented employees work in the organisation then it is easy to increase
the performance and productivity of the organisation.
Statement of the research
The following research is conducted for Montcalm Hotel to analyse the importance of
employee retention in it's organisation. Employee retention is important for every company as it
is directly linked with the performance of the company.

Research Preview
Research Aim
To analyse the different ways of organisation in retaining employees of the organisation and
improving performance of the company. A case study of Montcalm Hotel, London.
Research Objective
 To understand the concept of employee retention
 To determine the impact of employee retention on development of Montcalm hotel,
London
 To analyse different ways of employee retention
Research Questions
 What do you understand by the concept of employee retention?
 What is the impact of employee retention on development of Montcalm Hotel, London ?
 What are the different ways of employee retention ?
Timescale
Gantt Chart
Gantt chart is defined as the kind of bar chart which illustrates schedule of project. These
are used in projects for estimating the tasks to be performed in a project (Camahalan and Ruley,
2014). Gantt chart represents start and finish dates of the project and it also shows relationship
between the activities. The Gantt chart for this project is given below -

Work Breakdown Structure
A work breakdown structure is defined as the deliverable oriented breakdown of a project
into smaller components. This is a key project deliverable which organises project into
manageable sections. The elements of work breakdown structure are product, service, data and it
provides a framework for cost and control over the project activities. The work breakdown
structure of this project is given below -

Chapter 2 Literature Review
Concept of employee retention
According to Margaret Rouse, 2018, employee retention refers to goal of a firm for
retaining talented and capable employees which will result in reduction of employee turnover.
This will create positive and healthy environment in an organisation which will encourage
engagement of employees in decision making process as well as providing them benefits that
will maintain their healthy work life. For retaining employees and reducing turnover,
organisation use human resource technology for hiring and recognizing subordinates as well as
provide the flexible working hours. Along with this, they also provide incentives like financial
and physical programs. Employee retention can be maximized in a company by creating a win-
win situation between superiors and subordinates. It is a situation where employees need are
fulfilled without losing needs and goals of organisation. There are various effective strategies for
employee retention for a company that will help them to reduce turnover. Such as in recruitment
process, company mainly focus on hiring a candidate and providing them training as per the
culture of a firm. Along with this, they also provide new candidate opportunity to ask queries or
engage in a conversation with superiors regarding their work. There are several companies which
approach systematic and reward system for their employees to let them know their value in a
company. In addition to this, team leaders invites their members to participate in decision
making process because with the help of their creative and innovative ideas team will able to
complete its project within given time period, under budget as well as will provide productive
outcome. In a respective company, employees differentiate themselves in hiring field by offering
benefits such as voluntary benefits, health insurance, education debt repayment programme as
well as legal counselling. Another strategy for employee retention is that in a company
employers provides office amenities such as refreshment, relaxation hubs and many more.
Impact of employee retention on development of organisation
According to Dan Kelly, 2018, there are different ways for employee retention that assist
in development of an organisation such as cost saving. In this case, process of hiring new staff
incurs high cost to business because going through lot of rounds of interviews takes away their
production time. So retaining employees will save time and money of an organisation that will

result in firm development as well as will increase effectiveness. Another way for employee
retention is retaining experienced workers because the longer an employee work in a company,
the more experience they gain that will benefit a firm to a large extent. This is because they will
be in a position which will let them know how to influence customer and promote company's
product. Along with this, they will be able to train and mentor new staff of organisation.
Retaining expert and knowledgeable employee will assist in development of company. In
addition to this, workplace culture also plays major role for employee retention. At workplace,
the more happy, satisfied as well as motivated employees are there, there are less chances of staff
turnover. It is because experienced and dedicated workers fulfil the expectations of firm that
results in achievement of goals and objective of an organisation. It is essential to retain
employees because high staff turnover will harm company's image as well as organisation will
loose their capable employees. Due to this they will loose their productivity as well as
competitive advantage and will not be able to sustain in marketplace for long period. High
employee retention will improve morale of workers and will result high job satisfaction. In
addition to this, it also increases the productivity of company as well as helps to build strong
relation with customers.
Different ways of employee retention
According to the view point of Creswell, 2014 , Employee retention is the formulation of
policies and plans which are formed by the company to increase the performance and profits of
the company. There are different ways by which companies plan to attract their employees but
some of them are salary benefits, medical perks, hiring right person at right time, reducing
employee pain, etc. Some of these are mentioned below -
Salary benefits – The salary provided by the company must be competitive so that
employee will prefer to work with the company and not searching for other jobs. The main
reason for employees to leave their jobs is salary issues. Thus, an organisation must provide
effective salary to attract employees.
Hiring right person at the right time – It is important for the company to hire right
candidates at right time so that they can work effectively and achieve goals of the company.
Hiring process of the company must be effective in order to recruit only skilled and talented
employees who will help in achieving the goals and objectives of the company in less time.

Conductive work environment – A work environment is defined as the organisation
which provides strong ethics and culture. The occurrence of stress among employees due to
deadlines, client meetings, etc. is obvious but it is the duty of employer to ensure that all these
are temporary. These issues must not affect the performance of the company.
Work life balance – It is the responsibility of employers and management of the
company to take care of work life balance of the employees. This will help in improving the
condition of workers and increasing their satisfaction level.
Chapter 3 Research methodology
Research Design – This is defined as the set of steps or procedures followed by the
researcher in collecting different components to accomplish the tasks of project. Research
design is reliable in nature and it cab be performed on continuous basis.
Research approach – A research approach is defined as the procedure or plan which
consists of steps that are assumed for detailed method of data collection, data interpretation and
data analysis. Basically the research approach is divided into two categories – deductive
approach and inductive approach (Einfalt, and et. al., 2012). In an inductive approach, an
investigator starts the project by collecting data which is related to the project topic. The steps
involved in an inductive approach are gathering of data, looking for patterns and developing
theories. On the other hand, deductive approach is defined as the investigation in which the
researcher starts the project by a social theory. The different steps involved in deductive research
are hypothesize the research topic, analyse the data and at last checking that this hypothesis is
supporting or not.
Data collection – This is defined as the procedure of collection, measurement and
analysis for research using various techniques. Data collection is an essential technique that helps
in collecting and measuring data for the research topic. It is important for the researcher to
collect appropriate data that is responsible for conducting an effective research. The different
kind of data collected in various research are listed below -
Qualitative Research – A qualitative research is defined as primary exploratory research
which is used for gaining understanding of various opinions, reasons and motivations. This is
involved in providing in-depth search of the topic. This helps in developing ideas and hypotheses
for a potential quantitative research. This type of research is useful for uncovering trends in

opinion and thought into the problem. Some of the common methods used in the qualitative
research are focus groups, observations and individual interviews.
Quantitative Research - The quantitative research is the type of research which is used
for quantifying the problem by generating numeric data and and this can be transformed into
statistics. This is used for quantifying opinions, attitudes, behaviours, variables, etc. This type of
research uses data for formulating facts and patterns in a research. The methods of quantitative
research are online surveys, mobile surveys, face to face interviews, website interceptors,
systematic observations, etc.
Primary research - A primary research is a type of research that is conducted by the
researcher himself. In this type of research, the investigator conducts the research in such a
manner that he collects data on his own. This includes collection of information and data from
customers of the target market (Eriksson, and Kovalainen, 2015). The various ways by which
investigator collects data for primary research are interviews, surveys, questionnaire, focus
groups, etc. In a primary research, the investigator collects two types of information i.e.
exploratory and specific.
Secondary Research – This type of research is a kind of research that is already
gathered, compiled and organised by different publishers. This research is made by collecting
data from various reports and studies of governmental agencies, businesses and trade
associations. This kind of research is based on collecting data from already existing information
and data. The main source of collecting data for doing a secondary research is through web.
Sampling – Sampling is defined as the process which is used in the statistical analysis. In
this analysis, there is a predetermined number of observations which are taken from large
population. The type of methodology of research depends upon the kind of analysis that is
performed. They can be systematic sampling or random sampling. In the following research,
random sampling method is used.
Sample size – A sample size is defined as the number of respondents who take part in
data collection of research. The sample size of this research is 20 respondents who can be
employees, customers or clients.
Questionnaire – A questionnaire is defined as the systematic set of questions which are
made for achieving the aim of research. This generally consists of close ended questions or open
ended questions. A questionnaire is a set of different questions asked by the researcher. These

can be both qualitative or quantitative in nature. In the following research, the type of research
adopted in the following project is filling of questionnaire by 20 respondents.
Questionnaire
Q 1) Do you have any idea about the concept of employee retention?
a) Yes
b) No
Q 2) What are the different ways adopted by Mountcalm Hotel to retain their employees?
a) Training
b) Facilitate growth opportunities
Q 3) According to you, why is employee retention required in Mountcalm hotel ?
a) To increase the productivity
b) To gain sufficient profitability
Q 4) According to you, does employee retention strategies help in improving productivity of
employees?
a) Agree
b) Disagree
Q 5) According to you , what are the benefits of employee retention does Mountcalm Hotel will
have?
a) Improvement in customer satisfaction
b) Increase in Profitability
Q 6) From the following which is the best strategy for retaining employees of Mountcalm
Hotel?
a) Competitive salary
b) Attractive incentives and perks
c) Insurance

Q 7) Does employee retention help in creating positive work culture in Mountcalm Hotel?
a) Yes
b) No
Q 8 ) According to you, is Montcalm hotel providing effective facilities to employees to retain
them ?
a) Yes
b) No
Q 9) Provide any recommendation for improving the performance of organisation by employee
retention strategies....
Chapter 4 Data findings, Analysis and Discussion
Questionnaire Frequency
Q 1) Do you have any idea about the concept of employee retention?
a) Yes 16
b) No 4
Q 2) What are the different ways adopted by Mountcalm Hotel to retain their
employees?
a) Training 1
b) Facilitate career opportunities 2
c) All of the above 17
Q 3) According to you, why is employee retention required in Mountcalm
hotel?
a) To increase the productivity 11
b) To gain sufficient profitability 9

Q 4) According to you, does employee retention strategies help in improving
productivity of employees?
a) Agree 17
b) Disagree 3
Q 5) According to you , what are the benefits of employee retention does
Mountcalm Hotel will have?
a) Improvement in customer satisfaction 13
b) Increase in Profitability 7
Q 6) From the following which is the best strategy for retaining employees of
Mountcalm Hotel?
a) Competitive salary 10
b) Attractive incentives and perks 7
c) Insurance 3
Q 7) Does employee retention help in creating positive work culture in
Mountcalm Hotel?
a) Yes 15
b) No 5
Q 8 ) According to you, is Montcalm hotel providing effective facilities to
employees to retain them ?
a) Yes 10
b) No 10
Q 9) Provide any recommendation for improving the performance of
organisation by employee retention strategies....
DATA INTERPRETATION

Q 1) Do you have any idea about the concept of employee retention?
a) Yes 16
b) No 4
Interpretation – From the above diagram it can be concluded that out of 20 respondents,
there are 16 respondents who know about the concept of employee retention. This is an essential
function of the management of Mountcalm Hotel for increasing the productivity of the company.
If an organisation does not has effective strategies for employee retention then productivity or
efficiency of this hotel may decrease.
Q 2) What are the different ways adopted by Mountcalm Hotel to retain their
employees?
a) Training 1
b) Facilitate career opportunities 2
c) All of the above 17
16
4
a) Yes
b) No

Interpretation – It can be concluded from the above pie chart that there are different
strategies adopted by organisations for retention of employees. Some of the strategies adopted by
Mountcalm Hotel are training and development sessions and facilitating career of employees.
According to the response of respondents, it is concluded that majority of the respondents think
that both training and facilitating career opportunities will help in employee retention. Motivated
employees will work more effectively in the company.
Q 3) According to you, why is employee retention required in Mountcalm
hotel?
a) To increase the productivity 11
b) To gain sufficient profitability 9
1
2
17
a) Training
b) Facilitate career
opportunities
c) All of the above

Interpretation – From the above diagram, it is concluded that employee retention is
required in the company for improving profitability and efficiency of the company. The above
pie chart shows that out of 20 respondents, there are 11 respondents who think that employee
retention is required for increasing the productivity of the company and other respondents think
that employee retention helps in gaining sufficient profitability.
11
9 a) To increase the
productivity
b) To gain sufficient
profitability

Q 4) According to you, does employee retention strategies help in improving
productivity of employees?
a) Agree 17
b) Disagree 3
Interpretation – From the above pie chart, it can be analysed that employee retention
strategies help in improving the productivity of employees. This is because employees are
provided training and development sessions for making employees happy and satisfied. It is
important for the company to form strategies and follow them in an appropriate manner.
Q 5) According to you , what are the benefits of employee retention does
Mountcalm Hotel will have?
17
3
a) Agree
b) Disagree

a) Improvement in customer satisfaction 13
b) Increase in Profitability 7
Interpretation – From the above pie chart, it can be concluded that there are several
benefits of employee retention to the organisation. In context of Mountcalm Hotel if a company
has adopted employee retention strategies then it is able to improve customer satisfaction and
increase the profitability of the company. Out of 20 respondents, there are 13 respondents who
think that because of employee retention, the level of satisfaction among employees can be
increased. On the other hand, 7 respondents think that there is an increase in profitability if
employee retention techniques are adopted.
Q 6) From the following which is the best strategy for retaining employees of
Mountcalm Hotel?
a) Competitive salary 10
b) Attractive incentives and perks 7
c) Insurance 3
13
7 a) Improvement in
customer satisfaction
b) Increase in
Profitability

Interpretation – It can be concluded from the above pie chart that the best strategy
adopted by Mountcalm Hotel for employee retention is competitive salary. The other factors that
attract employees are attractive incentives and perks and insurance. Out of the 20 respondents, it
is analysed that 10 respondents think that salary is the most effective way for attracting
employees to remain in the organisation (Goodman-Scott, Doyle, and Brott, 2013). On the other
hand, 7 respondents think that attractive incentives and perks will attract workers to stay in the
organisation. The remaining 3 respondents think that insurance can be provided to employees for
making them work in the company with full satisfaction.
Q 7) Does employee retention help in creating positive work culture in
Mountcalm Hotel?
a) Yes 15
b) No 5
10
7
3
a) Competitive salary
b) Attractive
incentives and perks
c) Insurance
15
5
a) Yes
b) No

Interpretation – From the above diagram, it can be concluded that majority of the
population thinks that employee retention helps in creating positive work culture in the
organisation. Thus, for Mountcalm Hotel, it is important for the company to develop a strong
strategy for employee retention. It is concluded from the above pie chart that out of 20
respondents, 15 respondents think that employee retention helps in motivating employees and
providing them a positive work culture.
Q 8 ) According to you, is Montcalm hotel providing effective facilities to
employees to retain them ?
a) Yes 10
b) No 10
Interpretation – From the above diagram, it can be concluded that out of 20
respondents, there are 10 respondents who think that Montcalm is providing good facilities to its
employees. But half of the respondents thinks that managers and leaders of Montcalm Hotel are
not providing effective facilities and perks to it's employees. They can improve the productivity
and efficiency of employees as well as organisation by giving trainings, career development
sessions, incentives, perks, etc.
Chapter 5 Conclusion, recommendation and anticipated limitations
10 10 a) Yes
b) No

Reflection:
By conducting research on employee retention, I have gained lot of skills as well as faced
problem while doing project. I have enhanced my interaction skills, problem-solving skills as
well as gained knowledge about employees needs and their exceptions from a company
(Hällgren, 2012). Along with this, I have also learned that for retaining capable and talented
workers it is important to take care of employees needs as well as provide them positive and
healthy environment so that they remain motivated and satisfied with the culture. I have also
faced lot of challenges such as in taking decisions, lack of resources, funds and proper guidance
about conducting research. This research was not easy for me as this was a complex project but
my hard work and support of friends and teachers helped me to complete this in given time.
Limitation:
During conducting this research, I have faced limitation which are explained below:
 Deficiency of resources: The project manager faced the deficiency of resources such as
skilled manpower, stationary, incomplete information, raw materials and many more.
Due to which they were not able to conduct research effectively which directly or
indirectly affected their outcome.
 Ethical condition: This was the major limitation that was faced by researcher in
conducting project. Due to this, project manager was not able to gather information
which they required and this greatly impacted their result of research.
Recommendation:
In order to maintain employee retain in an organisation, I would recommend some points
that should be applied by Montcalm hotel:
 The manager of respective company should be concern of employees needs and provide
them healthy and positive environment which will make them motivated.
 The firm must provide incentives and bonus to their workers so that they feel motivated
and work effectively which leads to high productivity.
 The mentors of respective company should provide effective training and development
that will enhance their skills and knowledge.
 Organisation should provide flexible working hours to their workers so that they do not
get frustrated and work with fresh mind.

Conclusion:
By evaluating this research it can be concluded that organisation must focus on retaining
skilled and capable employees because they have gained a lot of knowledge that will help in
development of organisation and will increase effectiveness. It is important to retain workers
because it will save time and money of firm in their recruitment process (Jensen, Jensen, and
Brunak, 2012). Along with this, happy and satisfied employees will result in high productivity as
well as will enhance company's goodwill and improve position of organisation at marketplace.
For a company it is important for the company to provide good salary and incentives to retain
them. If an individual is offered more money from another organisation, he will definitely leave
the job thus companies should be updated about salary offered by other companies.

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