Tesco's Employee Rights and Responsibilities Report

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EMPLOYEE RIGHTS AND
RESPONSIBILITIES

Contents
INTRODUCTION........................................................................................................................3
AC 1.......................................................................................................................................... 4
1.1 THE ROLE OF THEIR OCCUPATION WITHIN AN ORGANIZATION AND INDUSTRY...........4
1.2 CAREER PATHWAYS WITHIN THEIR ORGANIZATION AND INDUSTRY.............................5
1.3 SOURCES OF INFORMATION AND ADVICE ON AN INDUSTRY, OCCUPATION, TRAINING
AND CAREER PATHWAY....................................................................................................... 6
1.4 ORGANIZATIONS PRINCIPLES OF CONDUCT AND CODES OF PRACTICE.........................7
1.5 EXPLAIN ISSUES OF PUBLIC CONCERN THAT AFFECT AN ORGANIZATION AND
INDUSTRY............................................................................................................................. 7
1.6 THE TYPES, ROLES AND RESPONSIBILITIES OF REPRESENTATIVE BODIES AND THEIR
RELEVANCE TO THEIR ROLE..................................................................................................9
AC 2........................................................................................................................................ 10
2.1 DESCRIBE THE STATUTORY RIGHTS AND RESPONSIBILITIES OF EMPLOYER AND
EMPLOYEE THAT AFFECTS THEIR OWN ROLE.....................................................................10
2.2 DESCRIBE AN EMPLOYER’S EXPECTATIONS FOR EMPLOYEE STANDARDS OF PERSONAL
PRESENTATION, PUNCTUALITY AND BEHAVIOUR..............................................................12
2.3 DESCRIBE THE PROCEDURES AND DOCUMENTATION THAT PROTECT RELATIONSHIPS
WITH EMPLOYEES.............................................................................................................. 13
2.4 IDENTIFY SOURCES OF INFORMATION AND ADVICE ON EMPLOYMENT RIGHTS AND
RESPONSIBILITIES............................................................................................................... 15
CONCLUSION.......................................................................................................................... 17
REFERNCES............................................................................................................................. 18

INTRODUCTION
All the businesses that are operating in every industry follow certain regulations that are
made to protect the rights and interest of the employees working in the organization and
thus, creating healthy relations between the employers and the employees and increasing
the productivity and profitability of the business. Being a store assistant manager in an
outlet of Tesco, a large multinational company in the UK, a report is prepared to determine
the rights and responsibilities of employees in an organization. The report focuses on the
role of an employee and principles of code of conduct in an organization and also explains
the public issues that affect an organization or an industry. The second part of the report
emphasizes on the statutory rights and responsibilities of an employer and employee and
the procedures that protect the employee relations and lastly the sources of information in
the rights and responsibilities of employment will be identified in the report.

AC 1
1.1 THE ROLE OF THEIR OCCUPATION WITHIN AN ORGANIZATION AND
INDUSTRY
I work as a store assistant manager at the Tesco retail store. Tesco is categorized under
retail industry. At the store, my job role is to support and provide assistance to the store
manager in managing and controlling the different functions and operations of the store.
My role entails several different areas of a single store administration including monitoring
billing, stocking, inventory management, customer service management, staff management,
team coordination and assignment of duties specified by the store manager.
My job role requires abilities and skills to be well organized, time management, integrity,
ability to work in a fast-paced retail environment. I am responsible for linking store in-
charge with the customer service assistants, store-keepers and customers. It is my
responsibility to support the store manager in regular planning and strategy development to
achieve the set store objectives and ensure that the manger’s strategies and planning are
implemented successfully.
In order to perform my job role effectively, I must have proper communication and
management abilities. This supports me in performing all my duties effectively and building
a better relationship with staff and customers. I must have a daily update on how my store is
performing to inform manager to take practical action to tackle any issues and make
improvements in the store performance, customer services and profitability.

1.2 CAREER PATHWAYS WITHIN THEIR ORGANIZATION AND INDUSTRY
The retail industry provides several opportunities and growth options to develop the career
of an individual. Currently, I am working as an assistant store manager for around 6 months.
I have significant growth opportunities and a career path in my organization. Formerly, I
have worked as a customer service assistant at my store and 6 months ago, I got promoted
to store assistant manager. I have potential career growth opportunities in front of me. I can
choose to work in the same organization and gain knowledge and experience to become a
store manager or I could opt for working in a bigger store in same or other retail
organizations to brighten my skills. This would support in enhancing my competitiveness
and achieve new heights in my career.
There is plenty of career path are available for me. I have already achieved the positive of
assistant store manager from customer service assistant at my store. I future I have a
pathway to becoming store manager then district manager, regional manager, and so on
moving to department manager in different specific departments of a retail organization like
supply chain management, human resource management, sales management and many
more based on my personal skills, interests and competitiveness. In present, my role is
linked with a combination of all these departments. But, I am more interested in managing
inventory and supply chain. Therefore, for now, the best prospective career path me is
being a supply chain manager at the Tesco.

1.3 SOURCES OF INFORMATION AND ADVICE ON AN INDUSTRY,
OCCUPATION, TRAINING AND CAREER PATHWAY
There are numerous information sources are present that could advice in my career
pathway and future growth. These information sources involve both internal and external
sources to my organization. These Internal sources provide me appropriate advice on
several things like career prospect, training, laws and legislation, employment issues and
any other kind of support that may be required at any point in my career.
The internal sources are those that are present within my organization such as my peers,
superiors, subordinates or line manager. The HR department of the company communicates
essential information to all the employees through official notice. Moreover, the official
website of Tesco could also be used to access certain information at any time. Another
source of information within my organization could be our staff intranet that could provide
useful information about the job opportunities, changes in employment policies, events,
training and development opportunities as well as upcoming events within the organization.
Besides the internal sources of my organization, certain external information sources are
also present that can provide useful information and advice for my career growth and
pathway. The government agencies like ACAS that provides information about the
employment law and citizens advice bureau that provides a range of information including
rights of employer and employee, duties and responsibilities, and tax etc. On the other
hand, other external sources including Open University, social media, library, and other
professional bodies are also present that provides information, advice as well as learning
opportunities. All these sources are directly or indirectly supports the achievement of
growth and development in the career of an individual.

1.4 ORGANIZATIONS PRINCIPLES OF CONDUCT AND CODES OF PRACTICE
The principles of conducts can be termed as an organization's implied policies that define
and determines the expected behaviour of its workforce and promotes integrity and
morality amongst the employees. The code of practices outlines the best practices that
must be carried out by every employee within the company. The code of practices and
principles of conduct supports in meeting the ethical responsibilities of a company.
The code of conduct of Tesco is developed to protect the employees from any unethical
behaviour and provide the best services to the customers. The codes describe the legal
obligations and policies that guide the behaviour of employees. There is 21 code of conduct
in Tesco that guides its employees. The three core codes of Tesco are; to always follow the
law, company policies and values of the company (Tesco, 2015). Compliance with enables to
build trust among the customers, compliance with company policies provides protection,
support and opportunities to the employees and compliance with value ensure to do right
things that in favour of the customers, employees, communities, organization, stakeholder
as well as to the wider community. The key code of conduct of Tesco involves looking after
the customers by following the value of “No one tries for customers”. This involves the
practice of clear prices and marketing, standard food and product offering and protecting
customer and colleague data (Tesco, 2015). Tesco also emphasizes on workings together by
treating everyone how they like to be treated through providing maintain health and safety,
equal opportunity, inclusion and diversity and considering human rights.
1.5 EXPLAIN ISSUES OF PUBLIC CONCERN THAT AFFECT AN ORGANIZATION
AND INDUSTRY
Issues of public concern are the business activities or practices that lead a business to
serious negative results. This includes such matters that are of the interest of the
community as a whole. Being a big retail organization, Tesco has to deal with the several
issues that raise the issue of concern for the organization. The company has faced criticism
from various groups like trade bodies, customers as well as from national organizations.
Recently the issue of health safety has affected the organization. The company has faced an
issue of hygiene and production in a food item and has to recall it from all of its stores

(Court, 2018). This issue has affected the brand reputation and raised serious concerns for
the organization.
Other than this, the internal issue of whistleblowing is also much of public concern within
the company. Whistleblowing is a practice of reporting transgression and misconduct within
an organization. Tesco has developed a whistleblowing policy to handle the issue of public
concern within the company. The key purpose of whistleblowing is to do business according
to the code and value of the company. Under this policy, the employees at every level are
encouraged to speak up about the concerns and unethical practices in the business (Tesco,
2019). It allows employees to speak directly with the legal members, executives, audit
teams and security. This supports the company in handling the issues of public concern
within the organization.

1.6 THE TYPES, ROLES AND RESPONSIBILITIES OF REPRESENTATIVE
BODIES AND THEIR RELEVANCE TO THEIR ROLE
Many representative bodies are there for any job role in an organization that represents the
employees with a common interest. The key representative bodies are discussed below;
A trade union is one of the most common representative bodies that support employee
rights and welfare within the company. A trade union works for improving the working
conditions and pay and protecting the rights of employees in terms of leaves, salary
promotion and other work-related issues. Trade unions support in solving complex working
issues within an organization.
Trade association and professional bodies are also present in every industry. A trade
association is also known as an industry trade group. These trade groups advice and
regulates the businesses in a specific industry. There are several trade associations are
presented in the retail industry that regulates and directs the businesses in different field
and areas. Some of the key trade associations that could affect the operations of TESCO are
British International freight association, freight transport association, institute of grocery
distribution, British Institute of Inn keeping and direct marketing association etc.
(Directoryoftheprofessions.co.uk. 2019). These professional bodies are there to protect the
rights of businesses and guide them in business operations.

AC 2
2.1 DESCRIBE THE STATUTORY RIGHTS AND RESPONSIBILITIES OF
EMPLOYER AND EMPLOYEE THAT AFFECTS THEIR OWN ROLE
The statutory rights and responsibilities of the employers and employees within an
organization are followed to protect them at the workplace. The employers are employees
are entitled to these statutory rights from the day they start working in an organization.
These rights focus on the health and safety of staff, employment terms and conditions, fair
treatments, remuneration and opportunities to all, etc. (Grimshaw et al. 2017). These
employment rights are formulated under the laws and legislation of the country that needs
to be followed by all the organizations to avoid interventions from government in the form
of punishments or penalties.
The statutory rights and responsibilities of an employee within an organization are as
follows:
 Equal Pay Act 1970: Under this act, there should be no discrimination in the wages
paid to the workers. All the men and women working for equal hours must be paid
equal remuneration at the workplace (Grimshaw et al. 2017).
 Working Time Regulation 2007: This act focuses on the providing rests to employees
having long continuous working hours. Thus, with the help of this act, employees get
to work with sensible working hours within an organization (Burdín and Pérotin,
2016).
 Equality Act 2010: This act safeguards the rights of the employees’ against any kind
of discrimination based on religion, gender, caste, colour, nationality, age, disability,
etc.
 The employees must fill the employment contract consisting of detailed information
regarding salary, paid leaves, sick leaves, health and safety, incentives and
allowances, grievance handling and other terms and conditions (Burdín and Pérotin,
2016).
 The security of an employee is important that includes protect of personal data,
security of information, equipment, premises, etc.

The statutory rights and responsibilities of an employer within an organization comprises of
their responsibility to take care of the health and safety of all the employees at the
workplace, assessing and managing the risks, providing friendly and safe working
environment, providing adequate training and development opportunities to the employees
and giving safe working systems to operate (Grimshaw et al. 2017).
As a store assistant manager, it is my responsibility to provide equal opportunities to my
subordinates, focusing on my career progress and taking care of my own health and safety
at the workplace.

2.2 DESCRIBE AN EMPLOYER’S EXPECTATIONS FOR EMPLOYEE STANDARDS
OF PERSONAL PRESENTATION, PUNCTUALITY AND BEHAVIOUR
The employers in every organisation expect to have employees that perform their best and
accomplish all the tasks timely and effectively. An employee handbook should be provided
to all employees describing about the standards expected from the employees by their
seniors that can be determined under following heads:
Personal presentation: An employee must dress professionally maintaining the standards of
the organization and must look clean and take care of their personal hygiene. The staff at
the Tesco stores must look presentable wearing the particular dress code and treat the
customers with positive attitude and be polite to them (Wellin, 2016).
Punctuality: The punctuality of the staff is very important to maintain professionalism at the
workplace. The employees must reach the workplace on time and come back from the lunch
and other breaks on time and should not delay their presence in any meeting and must
leave the workplace on time (Wellin, 2016).
Employee behaviour: An employee must be polite, trustworthy, helpful, professional, loyal,
attentive, honest, welcoming, confident, considerate and reliable and be able to work
independently as well as in teams to increase their productivity and maintain the
professional standards of the organization (Wellin, 2016).
Therefore, the employees of Tesco are expected to be well presentable, punctual and have
positive attitude so that they deal with the customers efficiently and increase the
satisfaction of their seniors and the customers of the organization.