Comprehensive Report on Employee Job Satisfaction and Benefit Packages

This report provides a comprehensive analysis of employee job satisfaction, encompassing questionnaires, salary surveys, and benefit package design. It begins by developing an employee satisfaction questionnaire using the Job Descriptive Index to gauge employee contentment with various aspects of their jobs, such as coworkers, supervisors, and pay. The report then reflects on the benefits and compensation provided by the author's internship at IBM, highlighting the impact of health, financial, and career development programs. An evaluation of a company's benefit package is provided, along with suggestions for improvement. Furthermore, the report includes a salary survey for gas station attendants, comparing salaries across different organizations and analyzing special aspects of the position that may require salary adjustments. Finally, the report proposes a benefit package for gas station attendants, outlining the costs associated with various benefits like insurance, meals, vacation time, performance bonuses, and training programs. The conclusion emphasizes the importance of robust benefit packages in fostering employee satisfaction and retention.

Running head: Job Satisfaction
Job Satisfaction
Name of the Student:
Name of the University;
Author’s note:

1Job Satisfaction
Table of Contents
Introduction......................................................................................................................................2
Discussion........................................................................................................................................2
Part-A...........................................................................................................................................2
Employee Satisfaction Questionnaire......................................................................................2
Reflection.................................................................................................................................5
Reflection on the Questionnaire..............................................................................................6
Evaluation of the Company Benefit Package..........................................................................6
Part-B...........................................................................................................................................7
Salary Survey...........................................................................................................................7
Part-C...........................................................................................................................................8
Designing Benefit Package......................................................................................................8
Conclusion.......................................................................................................................................9
Reference.......................................................................................................................................10

2Job Satisfaction
Introduction
The current assignment focuses on critically analyzing the concept of employee
satisfaction in organizations. Employee Satisfaction is the degree of satisfaction an employee
gets through their job. The whole paper is divided into three parts, the first part analyses the
employee satisfaction in three steps, the first step is developing employee satisfaction
questionnaire by using Job Descriptive Index. The developed questionnaire will help the
organization to know the degree of satisfaction the employees are in the organization. The
second step is a reflection on experience of the current workplace benefits and compensation.
The third step is the evaluation of company benefits package and appropriate suggestions are
provided. The second part of the paper focuses on salary survey of a job description. The third
part is design suitable benefit package for the position.
Discussion
Part-A
Employee Satisfaction Questionnaire
The below questionnaire is prepared using the tool Job Descriptive Index. The Job descriptive
Index focuses on measuring the job satisfaction that is satisfaction with the coworkers, with the
job, supervisor, promotional opportunities and satisfaction with pay. The below questionnaire is
scaled using Likert five pointer scale from highly satisfied to highly dissatisfied.

3Job Satisfaction
Questions Highly
Satisfied
Satisfie
d
Neutral Dissatisfied Highly
Dissatisfied
Nature of the work
Ability to do the work efficiently
Suitability and interest in the job
Attachment towards the job
Satisfaction with co-workers
Trust within the employees
Help from the co-workers
Satisfaction with supervisors
Understanding shown by the
supervisors
Free discussion between you and
supervisors
Satisfaction with pay allowance
Sufficiency of pay to meet my
family expenses
Clarity and the ability to
understand the pay allowance
Clarity with the provision to gain
something through the incentive
system
Satisfaction with promotional opportunities
Availability of schemes for
personal growth and
development
Fair selection of selection criteria
for promotion
In order to retain potential employees in the organization, the organization uses various
strategies of benefits for the employees. This ensures that the employees stay satisfied with their

4Job Satisfaction
job and give their best performance in the organization. The innovative benefits or rewards
provided in the organization are as follows:
Financial and Career benefits- This benefits include performance bonus, employee referral
bonus, incentives, retention bonus and so on.
Retirement and saving and planning benefits.
Health Care Benefits- Over the year’s companies are focusing on innovating new benefits over
health care and making the health care package beneficial for both the employees and the
organization as well.
Figure1: Health care benefits trend
Wellness benefits- The wellness benefits are designed in order to help the employees to release
their stress and anxiety for example: meditation and yoga within the organization (Budd and
John). It is observed that the wellness benefits helped the employees from developing four major
and costly health conditions such as diabetes, high blood pressure, chest pain and heart attack.

5Job Satisfaction
Paid leave benefits- This includes paid time off for vacation, sickness and valid personal reasons.
This also involves paid parental, paid maternity leave, paid adoption leave, paid foster child
leave and paid surrogacy leave.
Figure2: Paid Childcare leave
Step-2
Reflection
I was working as an intern in Human Resource Department (Entrepreneur Resource
Planning) in IBM. The work environment of IBM was very encouraging and satisfying. The
benefits IBM use provides a competitive benefit program to the other organization. The benefits
support the employees and their families which incorporates all the dimensions mental, social,
physical, purpose and financial. The benefits include:
 Health, Life and Disability Programs
 Employee Stock Purchase Plan
 Paid Parental leave
 US Paid Sick Time Policy

6Job Satisfaction
 IBM Leave Program
 Personal Time off
 Employee Referral Bonus Program
 Career Development Program
Reflection on the Questionnaire
As intern I learned many things in the organization. I was able to understand my job
roles and responsibilities in the organization. The job was suitable for me and I was interested in
assessing my job. I am satisfied working with my co-workers, they were helpful. My supervisors
are helpful but sometimes I am unable to discuss my ideas and creativity with them.
The benefits that are provided in the organization are highly beneficial, the pay is satisfactory
and the incentive is attractive. The incentive encourages to work more efficiently. The
organization gives opportunity for further growth and personal development. The organization
provides schemes for personal development and endorse fair selection for promotion.
Step-3
Evaluation of the Company Benefit Package
The employee benefits which was provided in our organization were:
Employee-owned health individual health insurance plans with a defined employer contribution.
Educational benefits, with employer-funded allowance for education expenses.
Transportation benefits- The organization provides allowance for public transit passes selected
and purchased by the employee.
Paid time off for sick days and vacation days.
The organization also provides social security to the employees.

7Job Satisfaction
There are performance bonuses for the employees showing good performance and maintaining
good quality work in the organization.
The company also provides 401(k) plan for retirement and pension plan.
Suggestion
The organization could provide developmental program for the employees in order to bring more
efficiency within the employee to work effectively.
The organization should provide paid parental leave and maternity leave for the new parents.
The salary package must be modified and additional benefits, incentives and rewards should be
provided for the employees.
Part-B
Salary Survey
The salary survey gives an overview of the overall salary structure for gas station attendant in
different organization.
In order to find out the average salary of gas station attendant, ten organization has been chosen
and their average salary for per hour is measured.
Organization (Gas Station Attendant
Position)
Average Salary
Tay’s Food Gas Station Attendant $15.00 per hour
VIA Rail Gas Station Attendant $22.62 per hour
Coldstream Market Gas Station Attendant $21.00 per hour
Husky Travel Centre Gas Station Attendant $20.00 per hour
Sylvan Lake Esso Gas Station Attendant $15.55 per hour
KOCH FUEL PRODUCTS INC. Gas Station
Attendant
17.59 per hour
Air North, Yukon's Airline Gas Station
Attendant
$17.18 per hour

8Job Satisfaction
Grassland Esso Gas Station Attendant $15.55 per hour
Fas Gas Plus Gas Station Attendant $15.33 per hour
Pioneer Co-operative Association Ltd. Gas
Station Attendant
$14.98 per hour
As per the survey the average salary for gas station attendant for per hour is found to be 17.48
and yearly it is $34,800 per year. This average I based upon taking 10 organization (Gas Station
Attendant Salaries in Canada | Indeed.com). The organization I was working as gas attendant
station the salary is $14.04 per hour. The organization paid mid-point salary level to the
employees.
The special aspects of the position that is required to adjust the salary level are:
Aspects Former salary level Changed salary level
Customer Service $2.5 $5
Cash Handling $3.0 $4
Cleaning $4.0 $5
Verbal Communication $2.0 $3
Safety Compliance $3.0 $5
Part-C
Designing Benefit Package
Benefit Package for Gas Station Attendant that can be offered to the employees are:
Benefits Provided to employees
Types of Benefits Average cost for all the employees
Insurance
Health
Life Disability
$1,214
Meals (Optional) $602
Vacation time off -
Paid time off one days per month $100 per day

9Job Satisfaction
Flexible time (optional) -
Performance Bonus (Quality work payment) $1,900 every two months
Jon training and coaching (mandatory) -
Apprenticeship Program (mandatory) -
Paid paternity Leave (6 weeks) $100 ( 2 weeks)
The overall budget for the benefit package will be $ 4,330 which also incorporates strong ethics
policies in the organization. The organization must offer social security to the employees as well.
Conclusion
It is deferred from the above discussion that benefits and rewards plays a crucial role in
building employee satisfaction in the organization. Therefore, the organization must focus on
building strong and effective benefit packages in order to retain and satisfy the potential
employees within the company.

10Job Satisfaction
Reference
"Gas Station Attendant Salaries In Canada | Indeed.Com". Ca.Indeed.Com, 2019,
https://ca.indeed.com/salaries/gas-station-attendant-Salaries?start=10.
Budd, John W. "The effect of unions on employee benefits and non-wage compensation:
Monopoly power, collective voice, and facilitation." What Do Unions Do?. Routledge, 2017.
160-192.