Leadership: Problem Solving and Decision Making Report on Morrison

This report delves into the critical skills of problem-solving and decision-making within the context of employee dissatisfaction at Morrison, a retail company. It begins by defining the complex problem of employee dissatisfaction, detailing its scope and impact, particularly focusing on payment structures and work burden. The report then analyzes the identified problem, exploring the factors contributing to employee dissatisfaction. It presents a range of alternative solutions, including pay structure revisions, enhanced benefits, and workload management strategies. A voting-based decision-making technique is proposed to evaluate these solutions, prioritizing increased compensation and benefits. The report outlines a comprehensive implementation plan, including mission, vision, objectives, budget, and responsibilities, with a focus on stakeholder communication and monitoring techniques like employee surveys and performance reviews. The conclusion emphasizes the importance of problem-solving, effective decision-making, and employee engagement for organizational success, underscoring the need for a well-considered approach to address employee dissatisfaction and improve overall productivity and profitability.

Problem solving and decision making

Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Define complex problems in the workplace including its scope and impact...............................3
Information on the identified problem.........................................................................................4
Range of alternative solutions to the problem.............................................................................4
Decision-making technique to evaluate a range of solutions to identify the most appropriate
option...........................................................................................................................................5
Develop a plan for implementing the solution.............................................................................6
Communicate the plan to stakeholders........................................................................................7
Appropriate monitoring and review techniques to ensure successful implementation of the
solution.........................................................................................................................................8
Conclusion.......................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Problem solving and decision making is one of the most important skill for an individual
as well as for an organisation for effective survival. With the help of problem solving skills,
employees of an organisation can solve the issues and business risk effectively and effective
decision making will help the company to make those decisions for the organisation which will
help them to enhance their productivity and profitability (Klein and Crandall, 2018). The
following report covers complex problem in the workplace including its scope and impact,
analysis of the information on identified problem, alternatives of solutions for the given problem
and using a decision making techniques to evaluate a range of solutions to identify the most
appropriate option. This report also covers development of a plan for implementing the solution,
plan communication to stakeholders and identification of monitoring and reviewing techniques
to ensure successful implementation of the solution. The following report cover issues from
Morrison organisation related to employee’s dissatisfaction. Morrison is the retailing company
which is founded in the year 1899 by William Morrison and it is headquartered in Bradford, UK.
MAIN BODY
Define complex problems in the workplace including its scope and impact
Employee dissatisfaction is one of the biggest issues which is faced by many
organisations. It consists of those factors which let the employees feel bad and dissatisfied for
their job role and workplace. There are various employee dissatisfaction factors which impacts a
company and its productivity and profitability (Haendler and Frysak, 2018). The expectation of
employees is increasing day by day and companies are not developing their employee benefit
schemes to fulfil the requirements of their employees. In context of Morrison, their employees
are mainly dissatisfied due to their payment. They are paid less as compared to other companies.
Second factor for employee dissatisfaction for Morrison company is their work burden, most of
the employees feel that they are given a lot of work to accomplish within a given period of time
which creates employees’ dissatisfaction for the company. This issues of employee’s
dissatisfaction due to impropriate payment structure and work burden is required to manage
effectively because in case this issues are ignored by the management team of Morrison then
they have to face various other issues which is created by employee dissatisfaction like poor

brand reputation, decline in organisational productivity and profitability, bad relationship
between managers and employees and many others.
Information on the identified problem
Employee dissatisfaction is one of the most hazardous issues for companies where they
are unable to make their employees happy related to various factors (Özgenel, 2018). There is
various harmful impact of this problem on company’s performance. Employees are demotivated
and did not want to get retained by the employer and when Morrison become unsuccessful in
retaining their employees then their brand image will get ruined and no new talent will show
interest to work with them. This will directly impact upon their productivity and profitability. It
is essential for the management team of Morrison to analyse the problem appropriately and
analyse the factors for the identified problem to help board of directors to make appropriate
decision for organisational benefit. The management team analyse two main factors for
employee dissatisfaction within their organisation, first is impropriate payment structure of
employees and second is high work burden. Few of the employees within the Morrison believe
that they are paid less as per their job role and job duties and few others believe that their
supervisors and seniors ask them for additional working hours without paying them extra.
Range of alternative solutions to the problem
It is essential for the organisation to analyse the range of solutions to a given problem so that
they have various options to choose best option (Gregório and et. al., 2020). Few of the
alternatives for given issue is mentioned below-
 Review the pay structure of employees and offer them a good salaries and wages which is
above than their competitor’s offerings.
 Offer other benefits like insurance, bonus and many others.
 To hire more employees so that the work will be divided appropriately and existing will
not get work burden.
 In case of extra working hours of employees, the company is required to pay them good
number of wages as well as other benefits so that they will feel motivated and feel that
they are important part of the organisation.
 Maintaining working environment good and self-motivated is beneficial for Morrison.
They can conduct meetings on regular basis to motivate their employees and to enhance
their morale. These meetings must include the main issues of employees and the

management team must consider their employees suggestions in the meeting to mitigate
their issues.
Decision-making technique to evaluate a range of solutions to identify the most appropriate
option
There are four kinds of decision- making techniques which are mentioned below-
 Command- Here, one person will take the decision (Rahman, 2019). This type of
decision making is taken by one person who is having top most authority in decision
making process. This may demotivate employees because here, the individual who take
decision will not include the suggestions from other employees.
 Consult- Here, the individual is given the power to make a decision first consult widely
before making a decision.
 Vote- Here, company will vote that which alternative of solution will help them to
mitigate their issues. It includes voting system from both sides, employees as well as
management team. In the end the common decision is made which provide the benefit for
both employees as well as for organisation.
 Consensus- This is the method of decision making where a individual is selected by the
company with the agreement of all organisational member and then he will take decision
for organisational growth (Glazer Jr, 2021).
It is recommended to the Morrison that they can choose voting system for making
decision on given problem because it has few benefits like it will satisfy employees to choose
that solution which is in majority. Hence, majority of employees will get satisfied with this
method. Secondly, the employees will get motivated that their suggestions are taken by the
company in decision making process. While voting, the employees of the chosen organisation
will choose first option of alternatives of solution which is to increase their payment structure
and offer them more than their competitors. This decision will help the company to retain their
employees for longer period of time and it will also help to attract new talents within the
industry.
Develop a plan for implementing the solution
Mission- To develop effective employee satisfaction strategy for the company to gain the trust
and loyalty of employees.
Vision- To enhance the brand image of the company by satisfying their employees.

Objectives of the plan-
 To satisfy employees by increasing their wage structure and offer them more than other
companies within the same industry.
 To satisfy employees while taking their suggestion in decision making process.
 To develop company’s productivity and profitability by gaining effective employee
satisfaction.
 To develop brand image of the organisation and attract new employees.
Budget- The company is ned to invest high for enhancing the salaries of their employees.
Essential activities-
 Morrison is required to scan their competitive business environment and analyse how
much they pay to their employees.
 Then they are required to compare their payment structure with their competitors.
 They are required to set higher salaries and wages for their workers as compared to their
competitors.
Responsibilities-
 The main responsibilities for choosing this solution is of HR manager, finance
department and divisional managers of the company.
Benefits of chosen solution-
There are various benefits for the company to increase the salary of their employees to gain their
satisfaction few of the benefits are mentioned below-
 Employee retention
 Attraction of new talents toward organisation.
 Increase in brand image.
 Increase in productivity and profitability.
 Higher chances of gaining competitive advantage.
Time consumed- The management team is required to take appropriate time for making
effective decision on resetting the salaries and wages of their employees (Epishin and
Bogacheva, 2020). They can take 2-3 months for making good decision and this also include
implementation stage.

Communicate the plan to stakeholders
It is essential for the company to communicate the business plan to stakeholders of the
company (Mohaghegh and Furlan, 2020). Stakeholders are the main decision maker for
Morrison. The management is required to present this solution implementation plan to
stakeholders and highlight the benefits for implementing the chosen solution. It is essential for
the Morrison to convey plan to their stakeholders and for communicating the plan they need to
conduct meetings where they must share their reports of business plan to their main stakeholders
and make them understand the plan to mitigate their main problem of employee dissatisfaction.
There are few stages to communicate the plan to company's stakeholders and these steps are
mentioned below-
 Identifying the project's stakeholder- It is essential for the company to identify the
stakeholders who are interested in the issue of the company and who show efforts and
interest to mitigate the company's problem. The invitation of the meeting should be given
only those stakeholders who can take active participation in reducing the company's
problem.
 Decide communication method- It is essential for the individual who is conveying plan
to analyse the method like presentation, oral or any other to convey the plan (Kurniawan,
Suhandi and Kaniawati, 2019). In context of Morrison, their most of the plans are
communicated with Presentation techniques. Hence, this plan can also share with
presentation method.
 Highlight the main points- The presentor is required to highlight the important points
like what is the main issue, reason for creation of main problem and what impacts this
problem is impacting upon their organisational productivity. Mitigation strategies is one
of the most essential part to discuss about the plan of Morrison to their stakeholders.
 Convey message in easy and understandable manner- It is essential to convey the
message in easy way so that the stakeholders will understand it and make decisions on
the stop without wasting time. The message should be conveyed in such a way which will
help the employees to influence their stakeholders to agree upon the decision.

Appropriate monitoring and review techniques to ensure successful implementation of the
solution
The organisation is required to conduct survey on regular basis to identify whether their
employees are satisfied or not after implementation of their new plan related to increase in
payrolls of the employees (Ndawo, 2021).. The company is also required to make sure that their
supervisors will analyse the performance of their employees after implementation of plan to
analyse whether they are working well or not. Taking employees feedback is also one of the best
monitoring technique for Morrison to analyse the performance of their plan. They must ask their
employees that whether they are satisfied or not with their new payrolls.
Conclusion
From the above information it is concluded that analysing business problem is essential
for companies so that they will make effective alternatives of solutions. This will further help
them to choose best option out of various alternatives. Problem solving and decision- making
skill is one of the most important skills for increasing organisational productivity and
profitability. It is also essential for the company to analyse the pros and cons of each alternative
of solution and choose that solution only which are having more pros than cons. Taking the
suggestion of employees in decision making process will make them satisfied. It is also
concluded that employee dissatisfaction is the situation where employees of a company are not
happy and satisfied with their jobs and working environment.

REFERENCES
Books and Journals:
Epishin, V. and Bogacheva, N., 2020. Tolerance for uncertainty and patterns of decision-making
in complex problem-solving strategies. Multimodal Technologies and Interaction, 4(3),
p.58.
Glazer Jr, P.K., 2021. The Dark Triad and Impulsivity: Predictors and Correlates of Workplace
Representative Task Problem Solving and Decision Making (Doctoral dissertation,
Portland State University).
Gregório, M. and et. al., 2020. The Problem-Solving Decision-Making scale—translation and
validation for the Portuguese language: a cross-sectional study. BMJ open, 10(6),
p.e033625.
Haendler, T. and Frysak, J., 2018. Deconstructing the Refactoring Process from a Problem-
solving and Decision-making Perspective. In ICSOFT (pp. 397-406).
Klein, G. and Crandall, B.W., 2018. The role of mental simulation in problem solving and
decision making. In Local applications of the ecological approach to human-machine
systems (pp. 324-358). CRC Press.
Kurniawan, A., Suhandi, A. and Kaniawati, I., 2019, February. Effect of application of
dilemmatic problem solving oriented learning model in physics teaching on
improvement decision making skills senior high school students. In Journal of Physics:
Conference Series (Vol. 1157, No. 3, p. 032055). IOP Publishing.
Mohaghegh, M. and Furlan, A., 2020. Systematic problem-solving and its antecedents: a
synthesis of the literature. Management Research Review.
Ndawo, G., 2021. Facilitation of emotional intelligence for the purpose of decision-making and
problem-solving among nursing students in an authentic learning environment: A
qualitative study. International Journal of Africa Nursing Sciences, 15, p.100375.
Özgenel, M., 2018. Modeling the relationships between school administrators’ creative and
critical thinking dispositions with decision making styles and problem solving
skills. Educational Sciences: Theory & Practice, 18(3).
Rahman, M., 2019. 21st century skill'problem solving': Defining the concept. Rahman, MM
(2019). 21st Century Skill “Problem Solving”: Defining the Concept. Asian Journal of
Interdisciplinary Research, 2(1), pp.64-74.