Business Management: Employee Relations at Marks & Spencer Report

This report provides an in-depth analysis of employee relations within Marks & Spencer, a prominent British retail company. It begins with an introduction to the importance of effective business management and employee relations, setting the stage for a detailed examination of the topic. The main body explores the value of employee relations and the fundamentals of employment law, emphasizing their impact on organizational success. It then delves into the rights, duties, and obligations of both employers and employees, providing practical examples and solutions for managing the employment relationship. A key component of the report involves a stakeholder analysis, assessing the influence and interests of various groups and how their engagement contributes to positive employment relationships. The report also analyzes the impact of both positive and negative employee relations on different stakeholders. The report concludes by summarizing the key findings and reinforcing the significance of employee relations for organizational effectiveness. It highlights the importance of creating a positive and productive work environment for the overall success of the business.

Business management

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
An explanation of the value and importance of employee relations in application as well as
explanation of the fundamentals of employment law..................................................................1
An explanation of the different types of rights, duties and obligations an employer and
employee has within the workplace. An exploration of various mechanisms for managing the
employment relationship and make justified solutions for a range of specific organisational
examples......................................................................................................................................3
A stakeholder analysis for the organisation and analysis of how stakeholder engagement and
contribution can support positive employment relationships......................................................5
An analysis of the impact of both positive and negative employee relations on different
stakeholders.................................................................................................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................9

INTRODUCTION
It is very crucial for business to management its activities and task in accurate manner in
order to accomplish desired goals. Business management includes various practices of
organisation that should be management in successful and effective manner (Jena, 2020). This
consist of planning, supervising, analysing, executing of the business enterprise. Business
management is refer as the branch of education that is significant for providing understanding
and knowledge regarding management of business. It is important that organisation have
effective employee relation as it will lead to have major influence over behaviour of different
stakeholders. This report is based on Marks and Spencer company. This is public limited
company which is operating its business activities in different part of the world. Marks and
Spencer is very known British organisation that is dealing in retail sector. This organisation was
founded by Michael Marks and Thomas Spencer in year 1884. Head office of Marks and Spencer
is located in London, England, UK and it is providing its products and services to worldwide
market area. This report includes value or importance of employee relations. Different types of
rights, duties and obligation employee and employee has with in organisation is analysed.
Various mechanisms for managing employment relationships has been determined. In this report,
it has been determined that how stakeholder engagement or contribution to support positive
employment relationships. Apart from this, impact of both positive and negative employee
relations on different stakeholders has been analysed.
MAIN BODY
An explanation of the value and importance of employee relations in application as well as
explanation of the fundamentals of employment law.
Employee relationship can be describe as the relationship between employees and employer
with in organisation. It is very crucial that respective company have positive and effective
relationship between both employees and employer as it will lead to have major influence on
overall functioning of business (Foster O’Reilly and Dávila, 2020). Employee relationship has
major focus on individual and collective relationship within the organisation as it will increase
the impact or emphasis of managers and team relationships. The fundamental objective of each
employee relations procedure is to improve relationships and joint effort in the work
environment. Employee relations and correspondences are a portion of the fundamental factors
1

that impact employee fulfillment and commitment. Accordingly, numerous organizations today
contribute more assets to improve employee relations and keep their working environments
sound. Organizations with great employee relationships appreciate numerous advantages. When
all is said in done, it is simpler for them to draw in, rouse, comprehend and keep their employees.
Value and importance of employee relation along with the fundamentals of employment law is
mention below in detail.
Value and importance of employee relation
Employees are very important part of business as it will affect overall functioning and practice of
organisation. Positive and healthy employee relations assist in growth and development of
organisation. there are various importance or values of employee relations such as –
 Retaining loyal employees – Positive employee relationship is valuable for retaining
talented employees with in organisation (Dana and et.al., 2021). Employees will be able
to work in more effective and significant manner in the organisation that has strong
employee or employers relationship. Marks and Spencer company will be able to retain
its highly talented employees by developing positive employee relationship practices.
 Less conflicts in workplace –This is important for reducing organisational issues or
conflicts. Workplace conflicts is one of the major issues that directly impact over
business and its performance. Employee relationship is important for reducing conflicts
with in workplace. Through health and positive employee relation Marks and Spencer
company is able to develop strong bond between employee and employees and it will
have major influence over individual performance. This is valuable for creative positive
environment for employees to effectively work.
 Increase in productivity and performance – Marks and Spencer performance and
productive will be highly increase due to effective employee relationship practices. It has
been identified that organisation with positive relationship between employees and
employers has higher productivity rates (Ratten and et.al., 2020). Due to strong employee
relation it is more easy for employers to work and generate revenues.
Fundamentals of employment law
Employment law can be describe as the law which governs employer and employee
relationship. It is crucial for Marks and Spencer company to consider fundamentals of
2

employment law in order to correctly and effectively carry out business practices. Fundamentals
of employment law is significant for providing guidance and direction to respective company for
successfully performance organisational task and attain desired goals. Fundamentals of
employment law is mention below –
 Prevent discrimination – It is crucial to prevent workplace discrimination in order to
develop positive and healthy employee relationship. Workplace discrimination can be
describe as the practices of discriminating between employees on the basis of their
colour, age, gender, religion etc. Prevention of discrimination will assist in enhance
relationship between employees and employer.
 Promote health and safety – Health and safety act is one of the crucial emplacement law
that is helpful for providing safety to all employees (Mosteanu, 2020). safety of
employees will assist in motivating employees to conduct task in effective and efficient
manner.
 Prevent work disruption – Employment law play crucial role in preventing workplace
disruptions as well as successfully conducting organisational task. This fundamentals of
employment law helps in creating or developing better relationships between employees
as well as improving overall functioning of business.
An explanation of the different types of rights, duties and obligations an employer and employee
has within the workplace. An exploration of various mechanisms for managing the
employment relationship and make justified solutions for a range of specific organisational
examples
There are different kinds of rights, duties or obligation an employers and employee has
within workplace. These rights or duties needs to be followed by organisation for enhancing
business practices as well as correctly conducting required set of task. Rights, duties and
obligations are important for providing correct guidance or direction to employees or employees
of Marks and Spencer company (Luther, Tiberius and Brem, 2020). Different types of rights,
duties, obligations are mention below in detail –
 Safe environment – Working in safe and secure environment is the right of each and
every employee. The obligation of the business is to give a solid and safe climate to the
workers. They are needed to introduce protected and sound plants, frameworks and
3

hardware. The representatives should ensure that they complete their work in a manner
that is ok for others as well.
 Basic necessities – It is very important that basic necessities of each and every employee
working with in Marks and Spencer company is fulfilled. The business ought to likewise
ensure that the representatives has every one of the essential offices like clean latrines,
clean eating regions, clean working environment, and great drinking water.
 Inequalities at workplace – In a workplace, the privileges of the representatives is to work
in a spot that is liberated from separation, badgering, and misuse. In practically all
working environments these are significant issues and henceforth it is the privilege of
each worker.
 Payments or salary – It is right of employee and employers that payment or salary of their
work should be made at right time. Each worker or manager has a fixed payment or
salary if present. Thus it is the ideal for each representative to get paid decently and
accurately (Colvin, Witt and Lacey, 2020). There can't be any separation in payment for
labourers.
 Equal opportunity – Each individual joins the association dependent on their range of
abilities and experience. Genuine and qualified representatives ought to get an
advancement dependent on their master work and abilities, paying little mind to their
station, age, shading and so on
There are number of ways and mechanisms that could be consider by Marks and Spencer
company in order to successfully or effective manage employment relationships. Different
mechanisms for Marks and Spencer company for managing employment relationships is explain
below in detail –
 Recognition of employees efforts – It is importance for Marks and Spencer company to
recognise the hard work or efforts of employees in business. Acclaim the person for
extraordinary outcomes and give reasonable prizes (Zehir and Zehir, 2020). Urge
everybody to perform well to satisfy the hopes of the supervisory crew. For examples
Marks and Spencer company needs to provide different kinds of awards or rewards for
the great work performed by employees.
 Involve team members – Workers should feel critical to respective organization. It is
essential for Marks and Spencer company to allow employees readily to acknowledge
4

new duties and demands. For example, Marks and Spencer company needs to create urge
or encourage employees to impart their work with each other as this will motivate them
as well as boast employee relationships. Involving team member will help in getting
knowing each other in better manner as well as improving understanding. Increase in
understanding will directly influencer positive employee relationships.
 Effective or proper communication – It is crucial that Marks and Spencer company is
considering effective communication practices between employees. For example
ineffective or poor communication in respective organisation will lead to create
misunderstanding or issues (Darwish, 2020). The correspondence must be exact and
significant. It is important the employees and employers are straight forwards as well as
specific regarding their expectations in order to develop positive employee relationships.
A stakeholder analysis for the organisation and analysis of how stakeholder engagement and
contribution can support positive employment relationships
Stakeholders analysis can be describe as the process of determining or identifying group of
people or employees as per their power and interest in business activities. Through this process,
participation level, interest or influence of each and every employees in Marks and Spencer
company can be determined. Stakeholders analysis in respect to Marks and Spencer company is
mention below –
 Keep satisfied – This includes all those employees who have high power and low interest
in business activities. For example, government, legal authorities and many other. Marks
and Spencer company needs to prioritize and keep them happy for successful functioning
of business.
 Manage closely – It consist of stakeholders that have high power and high interest in
organisation. For example, owners or top authority of Marks and Spencer organisation.
They have right to take decision for business in order to attain desired objective
(Alharahsheh and Pius, 2021).
 Monitor – Stakeholders who have lower power as well as low interest in business
practices are consider as monitor. This includes stakeholders that should be just informed
periodically regarding business practices. For example, non profit organisation, media
authority and so on.
5

 Keep informed – This includes stakeholders that have high interest in business activities
but have low power to take decision. For examples employees or customers of Marks and
Spencer company. Respective company needs to inform stakeholders regarding
organisation practices so that they do not experience any kind of issue or problems.
Stakeholders engagement and contribution is significant for supporting positive employment
relationships. Stakeholders engagement can be describe as the process in which company
communicates in order to get to known or understand their stakeholders. Stakeholders
engagement will lead to have major impact over developing positive employment relationships.
It is crucial for Marks and Spencer company to successfully enhance stakeholders engagement
practices with the motive of developing positive employment relationships. Different ways
through which Stakeholders engagement and contribution is can supporting positive employment
relationships is mention below in detail –
 Effective decision making – Stakeholder engagement and contribution is significant for
effective decision making. Through stakeholder engagement practices Marks and Spencer
company is able to determine requirement or issues of stakeholder. So that respective
company is able to take more informative decision.
 Trust – This is very important in order to gain trust of stakeholder. Increase in
stakeholders trust will lead to have direct impact over improvement in employee
relationships (Zehir and Zehir, 2020). Stakeholder engagement is very collaborative
approach which will assist in building trust or goodwill of Marks and Spencer company.
 Cost saving – It has been analysed that stakeholders engagement practices is cost saving
for respective business. High stakeholder engagement activities is will assist in
maintaining positive relationship between employees.
An analysis of the impact of both positive and negative employee relations on different
stakeholders
Employee relation play crucial role in organisation as it will lead to have major impact on
different stakeholders. Both positive and negative employee relation will directly influence
practices of different stakeholders. Impact of positive and negative employee relationship on
different stakeholders in mention below in detail –
Impact of negative employee relations on stakeholder -
6

Negative employee relationship will lead to increase in absenteeism with in organisation.
This will directly influence overall functioning and performance of Marks and Spencer company.
Due to negative employee relationship there is reduction in business productivity and
profitability. There will be decrease in trust between employees and other stakeholders. Negative
employee relationship will have influence over communication between employees and
employers. Lack of effective communication will lead to increase conflicts and create negative
working culture.
Impact of positive employee relations on stakeholder -
There are various benefits and advantages that could be accomplished by Marks and Spencer
company by developing positive employee relationships. This will have major positive impact
over stakeholders along with this assist in enhancing organisation practices. There will be greater
cooperation between organisation as well as stakeholders. It has been determined that there is
increase in commitments as well as accomplishment of business objectives. Marks and Spencer
company will be able to create positive image in stakeholder mindset with the assistance of
positive employee relationship (Alharahsheh and Pius, 2021). Company can increase level of
trust with stakeholders as well as assist in attaining desired goals and objectives.
CONCLUSION
From the above report it can be concluded that business management consist of number of
activities that is significant for successful performance of organisation. Employee relationship is
essential part of business as it will lead to influence working practices of organisation. It is
essential that practices of business is managed in successful manner in order to accomplish
desired goals. By considering correct or accurate mechanisms for managing the employment
relationship company will be able to gain various benefits. Through stakeholders engagement
practices respective company will be able to understand what organisation wants as well as how
they are engaged with business. This is helpful enhancing communication as well as developing
effective business strategies. Apart form this, it has been determined that both positive as well as
negative employee relationship will have impact on different stakeholders. It is crucial that
company is focusing on developing better and significant employee relation in order to enhance
functioning of business.
7

REFERENCES
Books and Journals
Jena, R.K., 2020. Measuring the impact of business management Student's attitude towards
entrepreneurship education on entrepreneurial intention: A case study. Computers in Human
Behavior, 107, p.106275.
Foster, G., O’Reilly, N. and Dávila, A., 2020. Sports business management: Decision making
around the globe. Routledge.
Dana, L.P. and et.al., 2021. The journal of small business management: A bibliometric overview
of 1996–2019. Journal of Small Business Management, pp.1-22.
Ratten, V., and et.al., 2020. The journal of family business management: a bibliometric
analysis. Journal of Family Business Management.
Mosteanu, N.R., 2020. Artificial Intelligence and Cyber Security–A Shield against Cyberattack
as a Risk Business Management Tool–Case of European Countries. Quality-Access to
Success, 21(175).
Luther, L., Tiberius, V. and Brem, A., 2020. User Experience (UX) in business, management,
and psychology: A bibliometric mapping of the current state of research. Multimodal
Technologies and Interaction, 4(2), p.18.
Colvin, R.M., Witt, G.B. and Lacey, J., 2020. Power, perspective, and privilege: the challenge of
translating stakeholder theory from business management to environmental and natural resource
management. Journal of Environmental Management, 271, p.110974.
Zehir, S. and Zehir, M., 2020. Internet of things in blockchain ecosystem from organizational
and business management perspectives. In Digital Business Strategies in Blockchain
Ecosystems (pp. 47-62). Springer, Cham.
Darwish, S.M., 2020. A bio-inspired credit card fraud detection model based on user behavior
analysis suitable for business management in electronic banking. Journal of Ambient Intelligence
and Humanized Computing, pp.1-15.
Alharahsheh, H.H. and Pius, A., 2021. Exploration of Employability Skills in Business
Management Studies Within Higher Education Levels: Systematic Literature Review. Research
Anthology on Business and Technical Education in the Information Era, pp.1147-1164.
8