Examining Employee Stress and Performance at Digi Telecom

This report presents a comprehensive study on employee stress within Digi Telecom, a mobile service provider. The research delves into the factors contributing to work-related stress, including excessive pressure and unmanageable workloads, and their impact on employee health and performance. The study identifies key terms like stress, job performance, and attitude, providing a foundational understanding of the subject matter. Through a literature review, the report explores various theories and terminologies associated with stress, highlighting the negative consequences such as headaches, anxiety, and reduced job satisfaction. The research methodology chapter outlines the approach taken to analyze the data, with the data analysis and findings chapter interpreting the collected information. The report concludes with recommendations for stress management, aiming to improve the work environment and enhance employee well-being and productivity within Digi Telecom. The study emphasizes the importance of addressing stress to foster a healthier and more effective work culture, contributing to the company's overall success.

A study on employee
stress at Digi Telecom

Table of Contents
CHAPTER 1: INTRODUCTION ...................................................................................................1
1.1 Research Background.......................................................................................................1
1.2 Problem Statement............................................................................................................1
1.3 Research Rationale...........................................................................................................1
1.4 Research aims and objectives...........................................................................................2
1.5 Significance of the study..................................................................................................2
1.6 Identification of key terms................................................................................................2
1.7 Structure of the dissertation..............................................................................................3
CHAPTER : 2 LITERATURE REVIEW........................................................................................4
2.1 Introduction......................................................................................................................4
Theme 1: To identify the factors that leads to work stress among employees Physical Health
performance of DigiTelecom. ...............................................................................................4
Terminologies and definition of stress ..................................................................................4
Theme 2: To ascertain the impact of stress on employees' Physical Health performance at Digi
Telecom..................................................................................................................................8
Theme 3: To analyse the relationship of stress and Physical Health of employees.............13
Theme 4: To make recommendations about stress management to DigiTelecom for future
consideration.........................................................................................................................15
Development of Hypothesis.................................................................................................17
CHAPTER 3: RESEARCH METHODOLOGY ..........................................................................18
CHAPTER 4: DATA ANALYSIS ...............................................................................................25
4.1 Introduction ...................................................................................................................25
4.2 Thematic analysis ..........................................................................................................25
4.2 Discussion.......................................................................................................................41
Development of hypothesis..................................................................................................43
CHAPTER 5: RECOMMENDATION & CONCLUSION ..........................................................44
5.1 Conclusion......................................................................................................................44
5.2 Findings..........................................................................................................................46
5.3 Recommendation............................................................................................................46

REFERENCES................................................................................................................................1
APPENDIX .....................................................................................................................................7

TITLE: “A STUDY ON EMPLOYEE STRESS AT DIGI TELECOM”
CHAPTER 1: INTRODUCTION
1.1 Research Background
Stress is the universal elements and individual in every walk of life have to face it. In
terms of employee’s professional career this term has affect in different manner and they are
liable to manage those stress as well. Stress also given negatively in terms of lower the
performance workplace stress derives from many sources. From past few decades, stress is
emerging as an increasing in the organizations due to high competition level. Present research
will be based on to identify the impact of stress on employee health performance. Stress is the
only reason due to which people suffering from headache, anxiety, irritation etc.
On the other hand, stress is the situation in which employee cannot perform or abide his
duty into appropriate manner. Stress itself is the most powerful conditions where the apparent
outcome and the preferred outcome both are equally important and unknown at same time.
1.2 Problem Statement
The present study based on to identifying the stress on employee health performance.
That has been highly facing by the DigiTelecom employees. This present study showing the
issues that facing employees in terms of physical health, work performance and some other
crucial areas. This also affect the major challenging effective growth outcomes and effective
management task in terms of goals. Due to high work stress employee feel do not valued and
cause performance to decline. The outcomes from the stress are emotional exhaustion, negative
self-evaluation, lowered self-esteem which directly associated with work stress. For that, it is
important to conduct present study in order to analyse the solution and providing better solution
target goals.
1.3 Research Rationale
The main purpose of taking this topic is to enhance the work-related issues that creates
stress in between the individual dealt with strange working scenario. Present research shows that
they many kinds of different work stress excessive pressures that are compatible to workers into
more effective developing task. The reason of stress is UN-manageable or unorganized work
pressure that are not compatible to workers, knowledge and abilities. This is the reason where
exactly stress has been started into the employee’s behaviour. Many of the research has been
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found out that, stress might influence so many other activities such as job satisfaction and their
overall performance in their work culture.
1.4 Research aims and objectives
Aims: “To examine the impact of stress on physical health and performance of employees-
A Case study on DigiTelecom”.
Objectives:
 To identify the factors that leads to stress among employees in an organization.
 To examine the impact of stress on health and performance of employees in
DigiTelecom.
 To analyze the activities to reduce stress among the employees in the organization
 To make recommendations for stress management in DigiTelecom for future
consideration.
1.5 Significance of the study
Present research will be going to do critical research which contributes to stress and stress
management in DigiTelecom. This present study will helpful to conduct work stress during the
working performance, In order to meet out the research aims and objectives. Now a days
Companies are get more advanced in terms of removing the stress in between employees or
within work culture. Further research also presenting the reasons of stress and methods to get
over from those challenges as well (LePine and et.al., 2016). In terms of employees, it is
important for them to adopt some physical and psychological methods of reducing stress goals.
The main purpose of this research is to make the productive future plans or actions in order to
influence the manageable work culture and productive outcome goals.
1.6 Identification of key terms.
Stress : Stress is the main term that has been used in all overall the research which is the
biological terms which is the reason of ineffective behavioral respond of employees. Stress is the
gesture which impact negative impact on the mind of human and created some issues in their
mental and physical level.
Job performance : Job performance is an individual level variable, or the task that
individual performed in within the company environment. Job performance is the role or
responsibility of an individual as per their role and responsibility in between the company
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environment. This also helps to make the better outcomes and effective management target and
influencing leading functional task for the betterment of the company performance.
Attitude : An attitude might be positive and negative and effective management targets
and effective tools and techniques (Ross, 2017). Positive attitude is always helps to give the
positive impact and effective goals and effective management outcomes to promote the better
goals and services.
Attitude is a predisposition or a tendency to respond positively or negatively into positive
manner.
1.7 Structure of the dissertation
Chapter 1: Introduction : In this chapter of research, researcher has been given brief summary
about the related topic. It also has been presenting significance, aims and objectives, rationale
study of the opted research.
Chapter 2: Literature Review : In this chapter leaner read and collected secondary data through
existing theories as literature regarding the chosen research topic. Literature review also
analyzed the study into both positive and negative manner.
Chapter 3: Research Methodologies : This is the most essential part of the research through
investigator applied on the research matter. Besides, it also discussing the different methods of
research which helpful to analyze the study goals. It presents different methods such as
qualitative, quantitative, primary and secondary data collection methods etc.
Chapter 4: Data Analysis & findings : this chapter interpret the all collected data in order to
make the final findings and outcomes of the research. This chapter has been finished by applying
different techniques or tools.
Chapter 5: Recommendation & Conclusions : In this final segment or in the chapter has been
concluded the all over activities which has been conducted in previous chapters. Besides,
investigator also concluded the study with the helps of given findings and some future
recommended strategies as well.
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CHAPTER : 2 LITERATURE REVIEW
2.1 Introduction
Stress is the universal experienced by employees around the globe. Nowadays, stress
become the major issues and problem for employer and particularly in developing nations where
the employer does not realize the impact of stress on the company nature. This makes the proper
and effective nature of performing better subject growth. Present study will be based on impact
of stress on the employee performance with reference of Digi Telecom. It is mobile service
provider in Malaysia. It is the another matter of fact that helps to describe the better developing
and better resourceful growth. Company having 2500 employees in the company with well
specific job and with new environment. It also helps to sustain the better objective growth, it also
helps to make the better fast growing performance and best target market effective performance
of work. Study will collect the secondary data on the basis of this makes the better advancing
goals. This makes the better advancing services and better opportunity growth. This also helps to
certain the better objective performance making target goals.
Theme 1: To identify the factors that leads to work stress among employees Physical Health
performance of DigiTelecom.
Terminologies and definition of stress
The term, stress was first employed in a biological context by the endocrinologist hand
selye in the 1930s. It covers the range of study of phenomenon from mild irritation to drastic
dysfunction that may cause severe health breakdown. According to Ngugi martha (2014) Stress
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Illustration 1: Can We Rely on Job Satisfaction to Reduce Job Stress?
(Source : Research framework, 2017)

is the most complex term because it is author intangible in nature so it cannot be touched only
feel. Stress occurs when company work level become high and uncontrollable. Due to which
employees frustrated and challenging to performing their work pressure and goals. More apart it
also has been proved and long lasting to discover the new level of stress.
As per the Dar, Akmal (2011) review stress is the term which can defined as external
usually physical, forces acting on an individual. It will also contribute low effective performance
making task within the organization level. As per the Fisher, (2015) suggested there has been
It gives the better observation performance and makes the good deal with that as well,
stress is a normal and difficulty in copying with life demands. According to Ngugi martha (2014)
there are some symptoms that shows the stress among employees such as headache, disturbed
sleep, stressful, events. It becomes the better a long effectiveness and looks better services and
long difficult growth channel to be distributing accordingly. Issues become more complex and
ambitious that concerning the issues of confidentiality. Every employee feels stress related work
in the organization. Employees has many issues with their jobs, bosses and sometimes with the
work environment culture. It takes time to be implementing accordingly effective. It is the
responsibility and full accountability of the management team to be taking care of the employees
and make better performing level among the different employee system. Overall, job stress has
been defined as work uniqueness which poss different threats and other terminology area of
specific performances. Stress occurs due to poor performance of the employees. That might be
created long term growth channel and making low effectiveness performance level. On the other
hand, as per the Dar, Akmal (2011) this also has been seen that in the company stress creates
huge losses and discomfort among employees through which employees got stuck in health
issues. According to Nassis and et.al., (2015) there are some new work stress theory that affect
employees into best performing level. Transaction theories of work related stress like
transnational theory of work related stress helps employees to reduce stress level, transnational
theory suggest that stress is the direct product of a transaction between an individual and their
environment which may tax their resources and thus threaten their wellbeing. New version of
this model will suggest to the organization to provide some casual pathway that may better
express the nature of the underlying Psychological and physiological mechanism, which
underpin the overall process and experience of stress. As suggested with another author,
International theories of stress is another model of reducing stress between the employees. For
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instance, the effort-reward imbalance (ERI) theory. Yet in contract of transnational theories of
stress, this imbalance may not necessarily be subject to any appraisal, as the stress-or may be an
everyday constant. This theory helps to reduce the work stress. This also affect the business
goals.
As per the Marek Schaufeli and Maslach, (2017) according to current world heath
organization, occupational or work related stress represented the work demand and stress level
will approach the better service growth and effective needs and wants accordingly. According to
suggested BABU DIVAKAR, (2015) they suggested that stress is the one aspect of the life
which gives new experiences and ill health as well. Even though stress causes low productivity
or performing level in terms of doing the work in the company. This also helps to control the
better and better effective and majorly target marketing growth. Overall, stress is the most
important and most effective process goals. Apart from that, it brings lots of changes and model
of good performing task and better growth changes. Overall, it brings the most.
It is very necessary to resistance and long-lasting materialistic goals. And best chargeable
decision-making approach. In order to meet the satisfaction level employees, it helps to collect
the best approachable results and better forward looking level. There are so many types of stress
such as chronic stress, acute stress,
Set aside, it also helps to discover the most rechargeable and leading targeting marketing
growth and better growth services. This also helps to control the long term stress level and long
term forming task. Apart from that,
Depression is the another face of stress which shows different low learning growth and
makes the uncertain challenging situation. There are many factors that lead different stress level
such as high workload, insufficient workload or lack of control of management among
employees suggested by Kotteeswari, Dr. Tameem, Sharief. (2014). Lack of interpersonal
relationship with employees will also lead to insufficient coordination among employees, Which
also be the reason of high stress that lead the low performing goals. This issue brings the new
basic major objective level. This also helps to control the major activities goals. Stress is
unpredictable and uncontrollable factor. That leads to big changes and low performing level of
makes short term performing growth. Ary, Jacobs, Irvine and Walker, (2018) All along this also
creates the new way of performing goals and makes good deals. With new challenges. It also
makes the proper and challenging break down that makes the better services and better
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challenging growth nature. This also helps to take care of the organization growth and
challenging matter of fact.
Work related stress theories
Systematic Stress : Selye's Theory
Work related stress is the first and majorly taken goals. It is in the nature of the
organization accordingly low performing situation among employees. It is in the nature of the
organization, this might lead to misfit between employees abilities. Due to this factor of stress
Digi Telecom employees has faced conflict issues, job requirement and demands. As per the
Harshi Hassan (2018) work related issues are faced by employees due to high work pressure
among the employees' performance. This makes the better growth or more challenging new level
of growth. Accordingly theory Systematic stress model generating stereotyping response pattern
called the General adaption Syndrome that consist three stages a) Alarm reaction comprise an
initial shock phase and a subsequent counter shock phase. b) Noxious stimulation continues in
this stage all symptoms of Alarm got disappear. Besides, second stage is called Resistance and
on the other sides, Exhaustion is the another way to make effective working goals and target
performance in order to sustained the level of stress.
Physiological stress : The Lazarus Theory
There are includes two concepts of of psychological stress theory that is Appraisal and
individual evaluation of the significance of what is happening to the organization. Since,
physiological theory of factor refers to the relationship between environment through which
person get influenced. The concept of appraisals helps to introduced into emotions research by
Arnold. Stress relevant process in an effective manner. Appraisal also helps to influenced the
individual level of doing things in an appropriate manner. This concept based on idea, emotional
processes and the relevant process of goals. This theory of stress will help to control the effective
management task in order to more appropriate manner and growth in more better manner.
According to THE RELATIONSHIP BETWEEN STRESS AND WORK PERFORMANCE.
(2014) it makes the good impression on the employees to keep the nature and working
environment challenging and well effective performing level of work. Besides, it is necessary
for the organization to keep the management safe and secure from the work load. This also helps
to control the overall process to keep the all employees comfortable and make them happy by
providing some new facilities suggested by Harshi Hassan (2018). Besides, it also helps to make
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the challenging and better effect the long term better objectivity level. Employees are the major
source of the organization. To keep them fully satisfied and outgrowth. Company needs to take
some new steps and major challenging performing goals. As per the Dr. Edward, 2017 Digi
Telecom requires ensuring healthy and safe environment.
As per the different suggested theory, it has been identified the growth and make
challenging situations according to work stress level. Another factor that lead stress in the
company. That is Anxiety it is the most common factor which reduce the level of good
performing level.
As per the Stokes and Kite, (2017), employees are consequently caught between a rock
and hard place. Or they need to leave work in due time. As per the research 23 % EU employees
are works under pressure or anxiety. This number of ratio has been increasing day by day. On the
hand, 72% employees believes on the fact that work related stress is reorganization of the
positions and job security. The term stress are perceived differently by several authors. Overall,
it brings long term range of high pressure among DigiTelecom. There are many work related
stress evident through employees get affects. Such as physiological disorders which includes
blood pressure changes, breathing problems gastrointestinal disorders. Etc. Pressure changes,
breathing problems or gastrointestinal disorders etc. overall, it also helps to make the better
goods and services growth in order to meet the best target results and better opportunity growth.
On the other hand, behavioral disorders includes lower performance, injuries, higher fluctuations
and mood swings. Which affect the overall market growth. There are many common causes of
stress at work that affect the most leading source full ideas. There are so many reasons due to
which work stress has arrived such as high workloads, insufficient workload, lack of control,
bullying or harassment, poor physical working environment. Miss management work pressure in
the company.
Theme 2: To ascertain the impact of stress on employees' Physical Health performance at Digi
Telecom
According to Jayasinghe (2017), stress is the main concern of employees that they are
facing in the company during work pressure. Company needs to take some action to ensure the
low stress level. Otherwise, it brings low performance, low productivity level of employees, high
conflicts and improper management activities. It is the undesirable level of activity that affects
the overall system of performance of the employees. This also creates huge gap between other
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employees in the company. It more happened at the places where work load is peak and
unmanageable. To achieve the organization growth more challenging and better output
performance. In order to conduct this study effectively, stress is also divided into some
dimensions such as job related, individual related organization and goals. Digi Telecom is the
highly equipped with the technologies that might be create some disturbance among employees
which leads to be high tension. It goes to the right direction and places to be successful and
challenging. This also helps to take the new matter of growth and effective performing growth
suggested by Bashir (2018). There are discussing some consequences of stress on the employees
performances. In order to reduce the stress level, Digi Telecom can needs to reduce work stress
by applying some theories and goals. Allostatic load model of the stress process, that affects the
business opportunity goals and attract number of functional level. Early psychological models of
stress may be suitable for describing how environmental events generate stressful appraisals for
individuals. As per the Thibaut, (2017), Cooper and Palmer's model work stress, another model
of work stress. Refers to how individual may respond to such songstress, go on to experience, go
on to experience acute symptoms. This model of Cooper can encourage or focused on long term
consequences of work related stress as well as the acute symptoms of sources of and the
individual characteristics associated with work related stress. Which also helps to take the better
growth and managing good employee goal and makes better form of results.
In terms of working lifestyles employees takes stress due to its work pressure,
misconception. Anxiety, dissatisfaction etc. the nature of work has been given drastic changes
over the last few years. As per the previous research Meichenbaum, (2017), it has been analyzed
that stress have touched all the professions which was started from artist to a surgeon, or a
commercial pilot to a sales executive. Mainly employees face stress to physical health.
Organization stress lead to affect human health which is not good for the human body in future
times. It is the kind of chronic disease caused by conditions at the workplace that gives negative
effect the individual performances and overall well being of his mind and body.
Consequences of stress
This brings the new challenging and better transforming growth which makes the better
decision making growth. Consequences of the of work pressure may lead dissatisfaction among
employees. This also manifest the employee physical health issues, psychological or behavioral
level smoking and drinking, sleeplessness, overeating and aggression. It makes the long term
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