Employee Training and Development at Akroma Plaza Hotel

This capstone applied project report focuses on developing an employee training and development strategy for Akroma Plaza Hotel in Takoradi, Ghana. The project begins with an introduction to the hotel, its mission, vision, and an analysis of the Ghanaian hospitality industry. A detailed needs assessment was conducted, revealing the importance of training due to the high-paced working environment and staff turnover. The literature review examines the impact of training and development, structuring training programs, choosing training methods, and employee development factors. The core of the project is the proposed two-part training and development strategy, including planning and preparation, execution, and monitoring phases, along with a training curriculum. The project concludes with key insights, limitations, and recommendations, emphasizing the importance of workforce development for Akroma Plaza Hotel's success. The project highlights the challenges and opportunities within the hospitality sector in Ghana and offers a practical solution to improve employee skills and organizational performance.