Research Report: Employee Satisfaction in UK Ultra-Luxury Retail

This research project delves into the crucial aspects of employee satisfaction within the UK ultra-luxury retail sector. It examines the significance of employee satisfaction for business success, emphasizing the role of employers in guiding and supporting employees. The report explores the impact of training and development practices on employee satisfaction, highlighting how effective training enhances skills, knowledge, and productivity. It further investigates the training and development practices within Harrods, analyzing how these practices contribute to employee motivation and retention. Finally, the project outlines the benefits of training and development, emphasizing its role in fostering innovation, adapting to market changes, and improving overall business performance, ultimately leading to increased sales, revenue, and a competitive edge in the market. The report draws on literature reviews to support its findings, covering themes such as knowledge about employee satisfaction, the impact of training and development practices, and the benefits of such practices for employee satisfaction.

Research project

Table of Contents
DISCUSSION..................................................................................................................................3
REFERENCES................................................................................................................................8

DISCUSSION
Theme 1: Knowledge about employee satisfaction
It has been discussed from the literature review that employee satisfaction is an important
element that business considers for gaining success in the market. It is the responsibility of
employers to guide and support employees of the business in an effective manner so that they
achieve the predetermined objectives and goals in an effective manner. Employees are essential
part of an organisation which helps in attracting more number of customers and high share in the
market for attaining success in the competitive market. There are many people who work in the
company as a team are comparatively more productive and efficient in accomplishing the
business objectives (Popa and et. al., 2018). Employee satisfaction is an aspect that helps in
determining how happy they are by performing the assigned tasks by the employers of the
business organisation. High degree of satisfaction from employers of the company tends to
increase the effectiveness and capability of employees to deliver more efficient results in the
business market. Providing positive working environment to employees helps in motivating and
inspiring employees to work in a more efficient and productive manner. Employees who take
challenges of the company more precisely are more helpful and productive for the company in
the long run. Employers who are supportive are guide their employees in the right direction are
more helpful in sustaining high growth in the competitive business market. Treating all the
employees equally and providing them equal chance to take part on the process of decision
makes them feel satisfied enough for staying in the business for long period of time. Satisfied
employees helps in reducing the rate of employee turnover in the business as they stay longer for
carrying out the business operations of the company in an effective manner (Dalati and Alchach,
2018). Satisfaction among employees is defined as the level of happiness that an employees
working in the company feels towards their assigned job or work. When employees are satisfied
and happy with the business management and working culture, they try to put their best efforts
for making the company more successful in the market. If the employees do not feel satisfied
while performing the work in the company this results in employee absenteeism and high
employee turnover. Making the surroundings of the business organisation positive is more
profitable for the business as this help employees in developing high variability in the market.
Employers are responsible for defining the job to employees in a better manner so that do the
work properly and in an effective manner. It is important for the employers to provide rewards

and incentives for best work performed by employees so that they feel highly satisfied and
motivated for showing more diversified skills in their work (Shan and Tang, 2020). Giving
benefits to employees are always fruitful for the company because this helps them in retaining
them in the business for more period of time. Appreciating and recognising employees is helpful
in importing the working efficiency of employees in order to achieve high growth and success in
the competitive business market.
Theme 2: The impact of training and development practices on employee satisfaction in the
UK ultra-luxury retail industry
It has been discussed from the above literature review it is analysed training and
development plays a very important role in satisfying and improving thee skills of employees in
an organisation. Providing effective training to employees help in improving their overall skills
and knowledge related to their job so that they accomplish their task in a given period of time.
Training and development impacts the performance and productivity of the business in a positive
manner and results in creating high satisfaction among employees of the company (Beck and et,.
al., 2021). Without proper training for employees they can not work properly as they do bot have
the knowledge to complete the given tasks with the help of new software and technology more
easily. Training is also provided to employees so that they understand the rules and working
structure of the company properly. This helps in developing a sense of responsibility in the mind
of employees about how they carry out their work with high efficiency and effectiveness for
improved growth and success. It is the main responsibility of employers to understand the nature
and working style of their employees so that they work in a more productive way in order to
attain business goals. Employee satisfaction is needed at every phase of the life because that
helps in performing the activities of the business. Having skilled and talented employees is more
helpful for the company because that will help in performing the functions of the business
effectively. By giving effective and productive training to employees they can build their
business profitability and effectively in the market to achieve success in the highly competitive
market. It is necessary for the employees to work as a team without any conflicts and for
completing the given project within the given period of time. Preparing employees of the
company to face the challenges so that they work more effectively which also helps in achieving
the predefined goals of the business organisation (Chibili, 2019). Building management skill in
the employees is important as it helps in enhancing the capability to face the uncertain challenges

that occur in the busies because of high competition in the market. Training and development is
the most reliable factor that helps in increasing the working capability of employees to attract
more and more number of customers for purchasing the products within the UK luxurious retail
industry. Training also helps in improving the overall performance of employees as hey get all
the suitable materials that results in accomplishing the project aim in an effective and timely
manner. Employees feel motivated and satisfied when they receive proper training from
employers which results in making them feel valued and important for achieving the set goals of
the business (Bargenda, 2021). Implementing training and development programs by
experienced members of the company is more reliable and useful for employees as they suggest
better methods and ways for doing a piece of work within the retail industry of the UK.
Theme 3: The practices of training and development to satisfy the employees within Harrods
It has been discussed from the above literature review that training and development is
the most important method that helps in satisfying and motivating employees to stay in the
business for more period of time. Training is an important aspect which business managers
considers for providing more accurate and finite information related to the company and its work
in the market. There are different practices related to training and development which helps in
satisfying the employees of Harrods in a proper and effective manner (Nallamothu and et. al.,
2018). These practices mainly helps the business to gets prepared to fight the competitiveness
prevailing in the market and the challenges in an appropriate manner. Developing awareness
related to company culture is considered to be the most effective practice of training and
development that help employees in gaining high growth in the business. Knowing the role of
management in the business is more important for employees because that results in building
brand presence in the market in order to each to a wider audience. Determining the key
competencies that are required in the retail sector is another practice of training and development
so that they build high performance in the business. It is the responsibility of human resource
department to determine the key competencies of employees for working in the business
organisation so that they gain high profitability in the market (Fauer and et. al., 2021).
Identifying the knowledge of employees is also a practice of training and development so that
they know how much efforts organisation has to put for improving the skills of employees.
Company that hires diversified employees requires more time to think about the training related
plan for employees as they have different work experience knowledge and skill to posses in the

work. It is important for the employers to understand their employees properly and what makes
them feel motivated and satisfied for attaining high level of productivity and growth in the
market. Showing employees about the training process that helps in impacting the careers of the
business in a productive and efficient manner for high growth in the market. Asking employees
about what skills they want to improve and develop so that they do their work in a more efficient
and effective manner. This helps in making them engaged within the business for more period of
time and in enhancing the performance of employees in attaining he business objectives in an
effective manner (Francis, 2020). Making the training engaging and interactive is a training and
development practice which helps employees feel motivated and inspired to complete the work
in an effective manner. Interactive sessions are always interesting as there is two way
communication which helps in asking questions related to the training and also some new facts
about the work. Recognising the achievements of employees helps in building a sense of
confidence among them to perform the work properly and in giving ideas for more better
marketing.
Theme 4: The benefits of training and development practices could be taken by Harrods to
satisfy their employees.
It has been discussed from the above gathered information from the literature review that
implementing training and development within the business organisation is helpful in improving
the overall performance of employees. Practices related to training and development helps in
reaching out to the higher level pace that results in acknowledging the business objectives in an
appropriate manner. There are various benefits of training and development practices which
helps in satisfying employees of Harrods in a proper manner (Fitwi and et. al., 2021). Training to
employees also helps in bringing new and innovative ideas in the business so that they work in a
more creative and efficient way for attracting customers towards the services of Harrods. It is the
employees who are mainly responsible for accomplishing the given target on time so that they
earn high profitability and productivity in the competitive business market in a more suitable
manner. This also helps in motivating and inspiring employees of the business to achieve the
business objectives in a more productive manner so that they gain high productivity in the
market. Training and development helps in motivating employees of the business to work in a
more effective and efficient manner so that they deal with the market changes properly. Getting
great motivation is important for the business for developing more growth and success in the

business in the competitive market. It is necessary for the employers of the business to develop
better training programs so that they deal with the competitiveness in the market and for
understanding the business objectives. Employees are the asset of the business which helps in
generating high sales and revenue in the market and in dealing with other competitors more
effectively (Quinn and et. al., 2019). Training is the main source by which employees can learn
something new related to new technology and software. There are various methods for
motivating employees such as communicating with them effectively so that they feel that there
problems are addressed by the employers in an appropriate manner. It is important for the
business so that they gain high productivity and profitability in the market so that they deal with
the marketing objectives in a better way. Training is needed in every organisation because that
helps in developing employees capability to work in the business organisation for achieving the
predefined goals of the business in a proper manner. Brining new employees to the business
requires training so that they get familiar with the business functions and responsibilities that
they need to fulfil in their assigned working hour with high level of efficiency (Devins and
Reynolds, 2018). The leaders of the business trains and guide employees in the right direction so
that they work in a productive manner for sustaining enhanced growth in the competitive
business environment. Talented and trained employees are more fruitful for the company
because they help in achieving the given targets and in reaching put the target audience from the
large market share in a proper way.

REFERENCES
Books and journals
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Dalati, S. and Alchach, H., 2018. The effect of leader trust and knowledge sharing on staff
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