Identifying Training Needs and Development at GO p.l.c. Malta

This research report focuses on identifying the training needs of employees at GO p.l.c., a telecommunications company in Malta. The study aims to develop effective training programs and development strategies for the customer care center in Marsa, Malta. The research employs a quantitative approach, utilizing both primary and secondary data, including a literature review and the use of a Gantt chart to manage the research timeline. The report outlines the research objectives, which include evaluating the importance of continuous improvement, identifying specific training needs, and designing programs to enhance employee efficiency and productivity. The research includes detailed planning, data analysis, and a final report to provide insights into the training needs and development strategies for GO p.l.c., ensuring employees are equipped to meet organizational goals. The report also outlines the different stages required to carry out this research, including the submission of the proposal, background information, literature review, preparation of research methodology, collection of primary data, presentation of research findings, determination of budget, analysis of collected data along with its interpretation, evaluation of research findings and results, completion of report and submission of final report.

Research and Development
(Topic: “To identify training needs of employees and develop effective training programmes as per
theses needs”. A case study on customer care centre of GO p.l.c located at Marsa, Malta)

Scenario
From the given three Scenario the context selected for this presentation is the research proposal as
training manager of a customers care centre with the purpose of identifying employee's training needs
and to develop effective training programmers and development strategies to address and fulfil these
needs. The organisation selected for this research proposal is GO p.l.c. that is a Maltese integrated
telecommunication company having its headquarter in Marsa, Malta. The present research proposal is
based on the employees of customer care centre of GO p.l.c. located at Marsa, Malta.

Aim of this research
The aim of this research conducted on GO p.l.c. Of Malta is, “To identify the needs of employees training
and develop effective training programmes as per theses needs.” Thus, the main aim of this research
work is to evaluate the importance of continuous improvement for employees to maintain there
effectiveness and productivity for a long term to achieve and meet the objectives of an organisation.

Research Objectives
The main objective of this research project are as follows:
• To evaluate the importance of continuous improvement and development of employees.
• To identify the needs of employees training working in the customer care center of an organization.
• To determine the various development and training programmes to address and meet the needs of
employees of customers care center of GO p.l.c to make them more efficient and productive.

Plan to conduct the research
The plan made for conducting this research includes use of various tools and research mythologies to
have an effective investigation about the research topic that includes identification of need of
employee training and programmes which can be set to meet these needs. It has been planned that use
of quantitative research method will be made for this investigation together with use of both primary
and secondary sources of data to meet the objectives and aims of the research on time. Use of various
statistical method like Gantt chart are also made to have effective planning and bring clarity in each
stage of research together with meeting the provided timeline.

Different stages
The different stages required to carry out this research includes:
• Submission of the proposal
• Background information regarding the research project
• Literature review for collection secondary information
• Preparation of RM and collection of primary data
• Presentation of research findings

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• Determination of budget
• Analysis of collected data along with its interpretation
• Evaluation of research findings and results
• Completion of report
• Submission of final report

Gantt chart
Gantt chart is basically a diagrammatic or graphical presentation of
various activities and task of a researcher that provides
information regarding the start and finishing time period of
every activity. Thus, use of Gantt chart brings clarity and
transparency in the research work together with meeting the
time frames to ensure the completion of various task and
research project on time.

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Thank you!!!!