Analysing Employee Training Impact on Vodafone Malta's Performance

This report investigates the impact of employee training on organizational performance, focusing on Vodafone Malta. It begins with an introduction to the research, exploring the significance of employee training and its effect on organizational productivity. The literature review examines the importance of employee training, different training strategies, and the relationship between employee training and overall organizational productivity. The research generates questions, discusses the idea behind selecting the research topic, attributes of the research topic, transformation of research idea, research stages, and project planning tools. The methodology section outlines the differences between quantitative and qualitative data, philosophical assumptions, research paradigms, research methods, and ethical issues. The report then moves on to data analysis, identifying the main issues relating to quantitative and/or qualitative data for analysis, and concludes with the implications of the study, findings on stakeholders, and reflection.

Research and Development

Table of Contents
Task 1 Background of research proposal and Literature review.....................................................1
A&A 1 Research project on a basic-applied continuum.............................................................1
Literature review.........................................................................................................................2
Significance of employee training..............................................................................................2
Different training strategies.........................................................................................................3
Relationship between employees training and organisational overall productivity....................4
TASK 2-Generating a research questions .......................................................................................5
A. A&A 2- Idea behind selecting of research topic ...................................................................5
B. K&U 3 –Attributes of the research topic................................................................................6
C. S&E 1 – Transformation of research idea .............................................................................6
D. K&U 1 – Research Stages .....................................................................................................6
E. A&A 3b –Project planning tools............................................................................................7
TASK 3-Methodology ..................................................................................................................10
A. K&U 4 –Differences between the quantitative and qualitative data....................................10
B. K&U 5 –Philosophical assumptions.....................................................................................11
C. K&U 6 – Research paradigms..............................................................................................11
D. A&A 4 – Research Method..................................................................................................11
E. K&U 2 –Main ethical issues.................................................................................................12
Task 4 Data Analysis ....................................................................................................................13
K&U 7: Identify the main issues relating to quantitative and/or qualitative data for
analysis.....................................................................................................................................13
Task 5 Implications of the study ...................................................................................................16
Reflection..................................................................................................................................16
Findings on stakeholders...........................................................................................................17
REFERENCES .............................................................................................................................18
.......................................................................................................................................................19

Title: To analysis Importance of employee training and its impact over organisation
performance.
Task 1 Background of research proposal and Literature review
A&A 1 Research project on a basic-applied continuum
Introduction
In a globalised world, every business organisation focus on improving workers
performance because the overall success of company is based on workers. This is the reason that
employees are the asset for every organisation who contributes their best efforts to
accomplishing their set goals and objectives in stipulated time frame. In this regards, employee
training is consider as an effective program that is develop to enhance skills, efficiency, value
creation and knowledge of workers to perform their specific task activities in an effective
manner. Mainly, training is one of the important activity that organise by every organisation with
the aim of making their workers more productive (Anitha, 2014). This will directly contributes in
developing positive brand image at market place. Main advantage of implementing training
programs is to prepare workers to meet their set targets and also provide new and innovative
ways to execute their job responsibilities in a systematic manner. Current research is based on
Vodafone Malta, is a famous Maltese mobile network operator of British multinational
telecommunications provider Vodafone. Company provide communication provider to its large
number of customers in order to improve their performance level. The main focus of this
company evaluate the employee training needs and also develop training programs to meet these
needs. In this company provide better training and development programs to make them able to
handle all the requirements of customers. This can be beneficial in attaining set objectives in
allotted period of time.
Rationale of research
The main reason behind this research is to determine the significance of employee
training and its affect on organisation productivity. This research topic provide vast knowledge
to investigator that support them in evaluating the effective ways to resolve specific issue in
effective way (Hameed, Ramzan and Zubair, 2014). Along with this, it also support in increasing
skills and knowledge of investigator that directly contributes in executing research activities in
successful way. This research provide depth analysis on the basis of effectiveness of employee
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training that directly contributes in increasing the possibilities of attaining pre-determined
targets.
Purpose of the research
The main purpose of this research is to analysis Importance of employee training and its
impact over organisation performance (Paillé and et. al., 2014). It focus on evaluating the
effective ways to evaluate the actual impact of training that support them in developing
employees productivity to attain success. With the assistance of this, firm can easily
accomplishing their target and enhance their positive performance.
Literature review
It is a review that consist the scholarly sources that is as from journals, books, magazines, theses
etc. that is required while conducting the new research. Literature review is a review that is
already published in the market and that is helpful for the researcher as they get to know about
the different relative factors of their research. Literature review includes the analysing,
evaluation and monitoring of the scholarly books and journals that is relevant and related to the
objective of the research (Birasnav, 2014). It develop the question that is related to the research
and includes both summary and synthesis. Summary is the brief of the information that is
collected from the scholarly while synthesis includes the re-building or re-creation of the
information that is collected from the scholarly.
Significance of employee training
As per the viewpoint of Emma O'Neill (2020), employee training has been performed in
the business for the practical reasons as to manage and balance the standard of the business in the
market, to provide the knowledge to the new hiring of the company, manage the technical up-
gradation. It is most critical factor of an organisation that also builds the strong relationship with
the other employees or colleagues. Training provides the rewards and development of both
company and an employee. Training is very much important for the company as it enhances the
employees engagement with that they become more participative. Enhances the performance of
the employee as because as much they train that much efficiency has been increased. It provides
the growth to the business with that employee retention also increases because as much the
employee get learn new thing that much their capabilities and work-performance enhances. If
employee found growth and development in the business thus they always retain in the company
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and never switch to other business. It also address the weakness of the employee thus company
provides the training as per the need and requirement of the business.
As per the viewpoint of Palistha maharjan (2018), employee training is a program that is
conducted to enhance the skills and knowledge of an employee with that also combines with the
requirement of the company. Training plays the vital in the growth and development of an
employee as well as company but some people thought that training is a wastage of time and also
takes lot of amount. For that Palistha measures some importance that are as it expels the
weakness of the employees as everyone is not have the same kind of skills as all have some
weaknesses. For that training helps to resolve the weakness and enhances the performance of the
employees. Training helps to endure in the competitive market as there are various businesses
that performs same level of products and services that insert more competition. Thus training
helps to apply all the advancement in the business in an easiest manner. It also enhances the
productivity of the company as after taking the training employee introduce that in their daily
schedule where they induce that training in different task and activities that is performed in the
business. Thus that enhance the efficiency of the employees that ultimately increase the quality
of the product and services of the company.
Different training strategies
As per the viewpoint of Lin Grensing-Pophal (2018), training is most essential part of the
business as it not only enhance the skills of employee but with that also increase the productivity
of the business. Training helps to achieve the goals and target of an individual or the company
and provides the relevance and morale to the employees. As they think that if company provides
a lot of time in training and development with that spend a lot of money to provide the training
thus they get a form form security. There are different strategies of training as it may provides by
an complete analysis of need and want of business. If company needs to provide the training then
they analyse the requirement and then according to that plan the best way to provide the
training. It also provides by analysing the gaps within the business that is measured by
comparing the skills and knowledge of employee with the market competency. The training must
be provided by making of complete plan as how to conduct and for whom to conduct,
As per the viewpoint of George N. Root (2020), training strategies is been introduced in
the business to attain the goal of the company and to training is provided to enhance the
performance of an employees that make the most skilled and knowledgable staff. Leadership
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training is one of the type of training in which manager trains the employee by providing the
knowledge on daily basis. And manager conducts different session in which they provide general
information that is beneficial for the company to measured the long-term growth and success.
Peer training is in which on-job training has been provided that reduces the extra time and cost of
training. In this company chooses some employees who have higher knowledge and experience
then they further helps the other employee and resolve their issues that is created on daily basis.
It is a training in which step-by-step experienced is gained that enhance the performance of the
company. Role playing is a kind of training that is provided or conducted at every stage of
business as it is provided to those who are in direct contact with the customers and satisfy the
need and demand of the customers.
Relationship between employees training and organisational overall productivity
As per the viewpoint of Sanja Pekovic (2017), employee training and overall
productivity and organisational productivity enhances the performance of both employee and
company. It has been stated that if company invest some of the amount for to provide training to
the employees thus employees also understand the aspects of training that lead the overall
productivity of an organisation. Total quality management and environmental practices (the
capability of an organisation to perform different task in effective manner) that combined
enhance the performance of an employee. Quality management includes the up-gradation of
level of training in which that is provided in an effective manner, deals to reduce the the scarcity
of the resources, maintenance of the documents of operations that has been applied within an
organisation. With that the employees who has trained get more aware about getting prescription
from the damage and injuries, also improvised the productivity of the employees. It also builds
the strong relation with the other employees as training induces the strong engagement and
participation of the employees. And as much the employees know about the different factors of
the business that improvised in an effective outcome.
As per the viewpoint of Tina Kanti Agustiady (2018), total productive maintenance is a
process by which the wastage has been reduced and there is a development and creation of
balance and qualitative production. In this company reduces the different wastage and loop holes
of the business with that remove the breakdowns of the business. That is reduced by using
effective communication where top level management helps the lower and middle level
management about how to improvise the efficiency of an organisation. It helps to reduce the
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defects to 0% and with that it enhance the engagement of an employees that improvised the
productivity of the company. And if employees get the best equipment to deal with that
automatically enhance their performance and with that company measures the growth and
development.
It has been concluded from the above literature review that research gap has been
evaluated that helps the researcher to conduct the research in the future and that is beneficial for
them as to get the relevance that is helpful to relate their research. Researcher analyse the
different types of training that is directly related to the performance of the employees and for that
researcher used scholarly like articles, books, journals, etc. Whereas, researcher is not able to
analyse that which type of training is beneficial for the ongoing condition of an employee. That
is the major gap that is addressed by the researcher and to resolve that researcher must conduct
interviews, survey, questionnaire and observation as well.
TASK 2-Generating a research questions
A. A&A 2- Idea behind selecting of research topic
Research Gap: This research is based on employee training and its importance over
organisational performance. With the use of different articles, books etc. sources, researcher has
analysed different types of training and its impact on employee performance. But they won't get
able to describe which type of training is more suitable as per the current state of an individual
employee. It is a main gape and to address this gap, researcher has different idea such as using
interview, observation and questionnaire (Flick, 2015).
Interview: It is an effective method of data collection which helps investigator in
gathering of primary information about the topic from participants. For this idea, 10 managers of
Vodafone Malta could be selected. In this method, number of open-ended questions can be
prepare for collecting and analysing data regarding the current study (Wiek and Lang, 2016).
Observation: This is another method that could be use for addressing above mentioned
research gap in systematic manner. For this 8 respondents can be taken into consideration.
Questionnaire: This is another idea for addressing research gap in systematic and
effective manner. It is a primary data collection method that support researcher in gathering of
reliable and valid data about the study. 40 employees of Vodafone Malta is a selected sample
size for this idea (Gioia, Corley and Hamilton, 2013).
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B. K&U 3 –Attributes of the research topic
Rationale of the research: Main rationale behind selecting this research topic is to
determine the significance of employee's training on their performance. It is a biggest reasons
that helps in completion of each tasks of study in systematic manner. This research is important
for researcher by improving its researcher skills like literature review, data collection, time
management and data analysis. These skills supports the researcher to complete each task or
activity of study within a given time period (Green, Camilli and Elmore, 2012).
Research Idea: Above mentioned all ideas such as observation, questionnaire and
interview are effective for addressing research gap. In order to address research gap in current
study, questionnaire is more suitable and appropriate method of data collection from the
employees. Main reason for using questionnaire for this research gap is to collect appropriate
information about the importance of different types of training for employees according to their
performance (Kumar, 2019).
C. S&E 1 – Transformation of research idea
Research Questions
 What is the significance of employee training within an organisation?
 What are the different training strategies that could be employ by Vodafone Malta to
provide training to workers? What is the relationship between employees training and organisational overall
productivity?
Research Objectives
 To study the significance of employee training within an organisation
 To identify different training strategies that could be employ by company to provide
training to workers.
 To examine the relationship between employees training and organisational overall
productivity.
D. K&U 1 – Research Stages
Requirement of stages to carried out research: In order to carried out this research, there
is requirement of some stages which are introduction, development of aims and objectives,
literature review, research methodology, submission of research proposal, data collection, data
analysis, conclusion and recommendation, reflection and submission of final report. These are
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main activities in research stages that would require to carried out by researcher (Mackenzie
and et. al., 2012).
Describe each of the different research stages Introduction: It is a first stage that includes entire information about the topic. Aims and Objectives: Under this stage, researcher set an effective aims and objectives
that would help in completion of study in systematic manner. Literature review: In this stage, number of sources such as articles, books etc. are used
for gathering secondary and in-depth information about the employees training. Research methodology: Number of methods such as quantitative research, positivism
philosophy, probability sampling etc. method would be used for collecting reliable data
from the selected respondents. Data Collection: Questionnaire would be applied for gathering quantitative information
regarding the study.
 Data analysis: Content analysis is suitable and appropriate method for analysis
quantitative data easily (Mackey and Gass, 2015).
E. A&A 3b –Project planning tools
Gantt Chart is an useful and effective tool that assist an investigator in identification of
starting and ending data for completing each task of study. Under this tool, various activities
included with their starting as well as ending data (Walliman, 2017).
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TASK 3-Methodology
A. K&U 4 –Differences between the quantitative and qualitative data
Differences between qualitative and quantitative research
Basis for comparison Qualitative research Quantitative research
Meaning It is an effective method of
inquiry that mainly develops
an appropriate understanding
on social and human sciences,
to analysis the way people feel
and think (McCusker and
Gunaydin, 2015).
This is an another method that
is applied to generate hard
facts and numerical
information, by using
statistical and logical
techniques.
Objectives Main purpose of this research
is to identify and discover
ideas that is followed in the
ongoing process.
Main objective of this study is
to explore causes and
relationship between
dependent and independent
variables.
Methods Group discussion, interview
etc. are consider main method
of collecting qualitative data.
Observation, survey,
questionnaire etc. are main
methods that helps researcher
in gathering of quantitative
information.
Research approaches: This selection of research method are categorised into two
sections which are data collection and data analysis. For gathering data, there are basically two
approaches which are qualitative and quantitative (Miller and et. al., 2012). According to the
current investigation, quantitative approach will be used because it assist in gathering of detailed
and quantitative information about the employee's training and its significance on their overall
performance. Along with this, for analysing information, there are also two type of approaches
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which are inductive and deductive. In order to analysis information about the current topic,
deductive approach will be going to used because it support in analysation of quantitative data.
B. K&U 5 –Philosophical assumptions
Philosophical assumptions:
It is consider as a theoretical frameworks that used by investigator with the aim of
collecting, analysing and interpreting collected data. It may support in taking right decision
within the research activities. In this regards, there are three type of philosophical assumptions
such as Ontological, Epistemological, Axiological. In this, Ontological assumptions is based of
nature of study of particular topic that is being researched. As it also includes multiple forms of
evidence. Along with this, Epistemological assumptions is deal with subjective evidence that
gather from the field of investigation and on the other side, Axiological assumptions is based on
researcher researcher as it is based in behavioural and social study that support investigator to
draw a valid conclusion.
Research paradigms :
It is consider as an effective approach that used to conducting a study in a systematic
manner. Mainly, it is refers to a belief about the phenomenon in which data should be collected,
analysed and used. It classified on the basis of two paradigms such as positivism and
interpretivism. In this, interpretivism paradigm includes investigator to interpret elements of the
study as it is based on human interest over the investigation on the other side, positivism is refers
to natural phenomena that provide trustworthy information to researcher to take right decisions.
C. K&U 6 – Research paradigms
Justification of selecting Research paradigms: Positivism and Interpretivisim are
consider main types of research paradigms. These are consider effective types of paradigms but
according to the current study, positivism philosophy is more suitable because it help an
investigator in collecting and analysing of quantitative information regarding the importance of
employee training and its direct effect on their performance. This would also helps investigator
to complete each activities or task of study in effective manner (Quinlan and et. al., 2019).
D. A&A 4 – Research Method
Quantitative research method: Qualitative and quantitative are two research method but
for doing current study, quantitative method would be used (Tuohy and et. al., 2013). There are
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