Analyzing the Impact of Training on Employee Performance at Asda

This report examines the impact of employee training on performance, using Asda as a case study. The introduction covers background, organizational context, problem significance, purpose, problem statement, aims, objectives, research questions, and dissertation structure. The literature review explores the effects of training on employee performance, related factors, and issues managers face. The research methodology outlines the philosophy, approach, strategy, and methods. The analysis of findings, conclusions, and recommendations are presented based on the research questions. The report aims to determine the impact of training, identify related factors, address management challenges, and assess the need for employee training within the retail industry, focusing on the UK supermarket chain, Asda.

To Analyse the impact of
Training the on the employee
Performance. A case Study on
Asda.
Table of Contents

Chapter 1 INTRODUCTION.....................................................................................................3
Chapter 2 LITERATURE REVIEW..........................................................................................7
What is the impact of training on employee’s performance in the organisation?............7
What are the factors related to training the employees and their level of performances? 8
Chapter 3 RESEARCH METHODOLOGY............................................................................16
Introduction ....................................................................................................................16
Research Philosophy.......................................................................................................16
Research Approach.........................................................................................................17
Research method.............................................................................................................18
Research Strategy............................................................................................................18
DISSCUSSION........................................................................................................................21
Introduction ....................................................................................................................21
Conclusion .....................................................................................................................24
Secondary data.........................................................................................................................25
Sources of data................................................................................................................25
CONCLUSION AND RECOMMENDATION.......................................................................26
References................................................................................................................................30

Chapter 1 INTRODUCTION
1. Background to the Research
Human resources are considered to be main part of the company as they are the future
of the organisation (Belias, Vasiliadis, and Mantas, 2020). That is why, companies are
majorly focusing on the aspect of training the employees so that their performance can be
elevated with the aim to attain success. As the technology, environment, competition and the
market trends are keep changing so, special attention to human resources in order to achieve
organisational goals and purposes. The company will be able to capture the market when they
have best human capital with skills, knowledge and mindset. And in the global market, the
main source of the competitive advantage is to have talented workforce at the workplace.
Effective training programmes are required to improve employees’ skills and abilities in
order for them to accomplish well on the job (Boerlijst, 2020). Due to which organizations
provide training to their employees so that they can do their jobs efficiently. As the workforce
has acquired skills that allow them to manage with the uncertain circumstances they may
encounter and deal with. As a result of the increased motivation and dedication, future
employee performance will improve. Because human resources are the company's most
precious asset, staff training is one of the most important characteristics. It allows employees
to carry out business operations and functions in an effective and efficient manner. Staff
training refers to an employee's level of energy and passion to their job, which helps them to
operate in a more creative and original way. Staff motivation is critical in the retail industry
since the type of work that employees do their demands more motivation because it is a time-
consuming and patient profession (Getaruelas,, 2019). Also, the need for employee’s training
and motivation is the achievement of the organization's vision and objectives within the time
limit. A motivated workforce also helps the retailer fulfil its goals on time and create new
ones, allowing them to significantly improve their overall performance.
2. Organisational Background
The chosen company for the research is ASDA which is a supermarket chain situated in the
United Kingdom which sells the wider selection of its own branded products as well as other
well-known brands of food and non-food items (Glazer, Mahoney and Ranall, 2018). And the
company was founded in the year of 1949 and is headquartered in Leeds, West Yorkshire. It
had expanded its operations globally for instance throughout England, acquiring various
Supermarkets, Allied Carpets, and other businesses too in order to expand their business. It is
a retailing supermarket network with the aim pf providing the best quality product to the

customers. As it known to invest a lot in the marketing strategies in order to keep the
customers happy with its services and also the current global situation is pushing for
digitalization too. Along with it, it has wide range of products and it is well-known for its
outstanding marketing strategies that highpoint services and client satisfaction. It can be seen
that it also maintains frequent contact with its clients over social media that is asks feedback,
holds competitions, and many others (Holmes and Oldham, 2019).
3. Significance of the Problem
The way training and development is handled, as well as employee interactions, has a major
impact on meeting commercial objectives and establishing a competitive advantage through a
flexible staff. The term training is an essential tool which is required mainly for the company
so that employees can get the chance to improve themselves so that they can contribute more
to the company. As a well-trained employee will automatically become more productive and
efficient (Park, Kang and Kim, 2018). Employees must be excited and motivated by
emphasising the importance of their responsibilities and giving them with all of the
information they need to complete them. Employee training has a numeral of benefits,
counting greater job satisfaction and morale, increased motivation, and improved process
competences, all of which pay to increased production. The significance of the research is the
introduction of the topic in order to study the effect of training on employee performance in
the chosen company. Employees are one of a company's most significant assets since they
have the authority to undertake various operations (Savić-Šikoparija, Duđak and Bojanić,
2022). They work continually and diligently to ensure that allocated work is performed and
that the organisation meets its targets and goals. As a result, retail organisations create several
employee bonuses in order to keep employees motivated at work. The term "employee
benefits" refers to the compensation provided to current employees in the form of indirect
pay. Health insurance, incentives, bonuses, sponsored vacations, and a variety of other
benefits are examples of these advantages (Sadick and Kamardeen, 2020).
4. Statement of Purpose
The current research is relevant since it emphasises the necessity of training of the employees
in retail organisations in order to keep their staff motivated and engaged. It also emphasises
the challenges that firms may face in the absence of employee benefits in the workplace.
Adoption of various competitive employee benefits is linked to a positive influence on
business operations and functions (Bozorova and Ubaydullaeva, 2019). As a result, the
researcher will analyse employee benefits at Asda for this study. ASDA is a supermarket
company based in the United Kingdom that sells a large range of its own-brand products as

well as other well-known food and non-food brands. This company employs a large number
of employees and offers them good benefits to keep them happy and productive in the
company. In addition to this, it will be helpful for the policy makers and the researchers in the
process of formulating the training programmes for the employees. It would also help the
Asda in its efforts to train and develop its staff. Overall, the outcome would be a way for
understanding the human resources required for competitive performance in organisation.
Employees training and motivation's major purpose is to boost the company's productivity.
When people are motivated, an organization's output and revenue can both grow. Employee
motivation, in compared to competitors, allows them to acquire a diverse range of new
customers and provide the best possible service to them (Allaoui, Ouddane and Tidjani,
2019).
5. Statement of the Problem
In any company, employees are the main element in relation to the success and failure of the
company. As a result, companies are focusing on it by spending a lot of money and
employees receive training so that the level of their performance can be enhanced. The main
significant challenge that retails businesses have when it comes to train the employees is a
lack of training programmes and awareness of their employees' expectations and desires. As a
result, employees are dissatisfied with the advantages that are offered to them (Gao, Gonzalez
and Yiu, 2019). Hence, a retail company should conduct collect feedback that includes all
employees in order to identify their expectations so that the training programmes can be
conducted. Moreover, the topic that is training and development is a vast area in the research
and the ultimate objective is to enhance the abilities and qualities of the employees. As they
play an essential role in the accomplishment of the goals and all the company has agreed to
the fact that employees are vital resource for the overall development of the company. Also,
it will bring better opportunities for the company and the employees if they implement the
new changes and the learning s from the training programmes. And the main reason for
choosing this topic is to evaluate the relationship between the employee’s performance and
the training. It also expected that from the research will highlight the ways in which the
employee’s performance can be improved not only to the company’s but also to the career
growth of the employees. Also, another issue that the managers face is adequately presenting
the employee rewards as a motivating tool to their staff. Some employees are so rigid that
they refuse to engage and take part in the training programs which causes issues for the
company.
6. Aim and Objectives

Aim
To Analyse the impact of training on the employee performance. A case study of Asda
Objectives
 To determine the impact of training on employee’s performance in the organisation
 To identify the factors related to training the employees and their level of
performances
 To identify the problems that Asda’s managers experience when training various
types of employees.
 To assess the need for employee’s training in the retail industry.
7. Research Questions
 What is the impact of training on employee’s performance in the organisation?
 What are the factors related to training the employees and their level of
performances?
 Explain the problems that Asda's managers have when training different types of
staff?
 What is the importance to train the employees mainly in the retail industry?
8. Dissertation structure
Chapter one will cover the introduction part related to the chosen topic that is the impact of
training on the employee performance. It will also outline the different heads such as
background to the research, organisational background, significance of the problem,
statement of purpose with the statement of the problem. After that chapter two that is
literature review will present the second phase of the research project, and it helps the
researcher learn more about the issue so that they can do the inquiry properly. In addition to
this, chapter three that is research methodology which is an important chapter in the
dissertation since it allows the researcher to identify and analyse the correct and precise
information for their investigation. Then chapter four that is Data Analysis and Findings will
present the finding of the information and in the end that is chapter five is conclusions and
recommendations for the further improvement.

Chapter 2 LITERATURE REVIEW
It forms out an important and vital section of a research project that facilitates and
provide the systematic analysis and evaluation of pre-existing set of data. Further, a literature
review is a comprehensive summary of previous research on a topic. The literature review
surveys scholarly articles, books, and other sources relevant to a particular area of research.
The review should enumerate, describe, summarize, objectively evaluate and clarify the
previous research that tend to set out and lead a base for effectively conducting and
undertaking further investigation. The current literature review is based on the topic of impact
of training on employee performance for which a range of article and journals are being
analysis a discussion of which is provided as below:
What is the impact of training on employee’s performance in the organisation?
According to the perspective of Kalyanamitra, Saengchai and Jermsittiparsert (2020),
training plays a vital role in increasing the performance and efficiency of employees.
Training creates a positive impact on the employee performance and productivity by
influencing their motivation level. In order to gain success in market, training and
development plays an important role (Lee and Yoo, 2019). Through training and
development, the skills and knowledge of employees get enhanced due to which they
contribute more productive outcomes in accomplishing the business goals and objectives. It
helps in increasing the engagement level of employees which leads to improve in business
performance and growth (Grabiec, 2021). Employee development is essential within
workplace as it is the continuous effort to strengthen work performance through using
different approaches including training session, coaching and leadership mentoring (Tonini
and et. al., 2021). Employee training and development programs helps in enhancing the
performance of staff. Company also focuses on offering online training opportunities to
remote working employees so that they can grab the opportunity and gain knowledge. Thus,
company provide training and development opportunity to their staff in order to make them
well trained due to which the profit and productivity of business increases. When
organisation invest in employee training, it helps in improving worker retention rates,
creativity for new product ideas and makes customer feel satisfied. Effective training helps in
saving money and reducing the time spent on problem solving by producing better workforce
(Chen, Lee and Wang, 2020). Through training and development program, organisation can
measure the performance results, give pre and post training assessments, mine data and also
conduct poll and test. Training and development program helps staff to mange their task in

effective and efficient manner by understanding the process and clearly defining the goals. In
order to perform the job, it is important for employees to have required skills so that they can
perform the task within less time period (Gardiner, 2020). Company provide training and
development opportunity in order to educate them and improve their knowledge so that they
can give better outcomes in making target achievable. It is necessary to improve the skills of
staff and make them updated on existing skills so that their productivity get enhanced.
Training and development opportunity also provide an opportunity to employees to learn
more about the new technologies and process implemented within an organisation (Maity,
2019). In order to gain competitive edge in market, company generally focuses on installing
new technologies so that the performance and productivity of business increases. While
implementing new technology, company focuses on organising training and development
program for their employees so that they can learn how to use the technology and also gain
detailed knowledge about the benefits of technology. Training and development program also
helps in improving employee performance by instilling their confidence. It helps in boosting
the confidence level of staff due to which they can contribute their better performance and
also work effectively and efficiently (Adle and Akdemir, 2019). The confidence helps in
fostering the sense of accountability and enthusiasm for work results. Training and
development enhances the engagement level of employees so that they can support in
enhancing the success rate of organisation. It also helps in reducing the turnover rate of
employees as they avail an opportunity to enhance their skills, abilities, capabilities and
knowledge due to which they can perform better and give better output (Newman and Ford,
2021). Thus, training and development helps in attracting top talent, establishes workplace
where employees praises others and also boost the motivation level of employees.
What are the factors related to training the employees and their level of performances?
According to the opinion of Soares and et. al., (2018), there are various factors which
are related to training the employees and boost their level of performance. These factors helps
in enhancing the growth and efficiency of business by encouraging staff to perform better and
give their best output. The factors which are related to training the employees and their level
of performance are as follows:
Positive learning environment:
Positive learning environment is one of the important factor which must be considered
by the organisation while providing training and enhancing the performance of employees. It
is necessary for company to create positive learning environment for their staff so that they

can avail the knowledge and also learn something new (Kanapathipillai and Azam, 2020).
Positive learning environment helps in improving the efficiency and performance of
employees due to which they can perform more productive. It helps in improving attention,
support emotionally, reduce anxiety and also motivate the employees (Sahakiants and
Dorner, 2021). In order to create positive learning environment, employee must focus on
building positive relations, promote discussion and also stay connected with employees.
Motivation and morale:
Motivation and morale is considered as another factor which is required within an
organisation while providing training and development opportunity to employees. It is
essential for company to boost the motivation and morale level of employees so that they can
contribute better in business activities. Through increasing the motivation level of employees,
company can reduce absenteeism, retain staff, improve worker performance and also provide
better services to its customer (Palmas and Klinker, 2020). Thus, is important to boost the
motivation level of employees as it helps in enhancing the reputation and brand image of
company.
Skilled and effective training program manager:
Skilled and effective training program is another factors which is required by an
organisation for providing training and enhancing the performance of employees. Company
must focus on hiring highly skilled training provider so that they can enhance the knowledge
and skills of employees and encourage them to give their best performance (Pfaltzgraf and
Insch, 2021). The manager must have enough knowledge related to the training topic so that
they can handle the queries and doubts of the employees (Amoako, 2020). The training
program must be linked with the need and expectation of staff as it helps in encouraging them
to participate in training activities and learn new things during session. Thus, skilled and
effective training program manager helps in improving the performance and growth of
business by enhancing the skills and knowledge of staff.
Problems that Asda's managers have when training different types of staff
According to the viewpoint of Slavković and Slavković, (2019) training plays
important role for any organization irrespective of its size and scope, as it not only helps in
enhancing skills and knowledge level of employees but also aid organisations to conduct its
roles and responsibilities with talented and skilled workers in today’s time. Organization in
any sector needs to offer training in order to enhance productivity and efficiency of
employees. This will significantly help in enhancing their quantity and quality of
performance level (Sevastyanov, Shadrin and Dolinina, 2022). Asda is performing its roles

and responsibility as a leading organization which offers wide range of products and services
to customers worldwide. This makes organization to understand the importance of training in
order to enhance employees performance and productivity (CHERUKUR and PRIYA K,
2020). It has been analysed at Asda offer its services on different countries around the globe.
Being a large scale organization it is important for company to embrace diversity and
equality. Furthermore, it has been evaluated that Asda employees are from different nations,
culture and backgrounds conduct their responsibility. In this it has been underlined that
manager of the respective company face problems in training different type of staff, some of
these problems are being evaluated below:
Workforce resistance
Resistance to change is defined as an act of struggling or opposing with transformation and
modification. In an organizational workplace structure most of the employees resist to new
changes which outlines lack of trust and communication. It has been analysed that the major
problem that has managers have face in training different type of staff is associated to
resistance of workers which is affecting training process. This is not only affecting the ability
and execution training but also helps in developing various issue which affects the overall
results (Pistoia, 2022). Furthermore it has been analysed that in order to introduce a new
software, tool policy or method managers of Asda face this challenge in which in order to
provide training to employees to enhance their skill and current level of knowledge. When
company implement new software some of the workers resists to change. This needs to be
effectively tackle in a quick and flexible manner. In this manager of needs to emphasise on
making employees aware of the benefits of change for themselves (Adamik, 2019). Along
with this by taking assistance of proper change management plan with effective
communication this resistance can be overcome in a well-defined and effective manner. With
the help of this managers of Asda can overcome the problem of workforce resistance when
training different type of staff.
Lack of employee engagement
This is among one of the major issue that has been faced by managers of ASDA. It
has been analysed that when providing training to different type of staff Asda managers face
the challenge associated to lack of employee engagement. It has been analysed that employee
engagement plays important role which helps in assuring positive end outcomes. Lack of
employee engagement not only affect the overall objective but it also creates negativity
among other members (Jain, Sharma and Shrivastava, 2021). It is important for company
managers to empower each and every employee with the help of taking use of tool in order to

enhance their motivation as well as confidence. With the help of embracing trust loyalty and
building engagement and taking advantage of personalised content or training material
managers can overcome this problem in well-defined and effective manner.
Poor feedback and support system
In order to successfully conduct business roles and responsibilities it is essential for
organization to have an efficient support system as well as feedback cycle. This will not only
help in generating trust loyalty but also helps in building confidence and motivation of
workers (Patro, 2021). It has been analysed that in context with Asda managers face problem
when training different type of staff, as they have poor feedback and support system. This
affects the communication ability and create challenges in front of managers to communicate
the main vision and objectives of training (MERHEBI, 2022). It has been analysed that
employee support is a continuous process in which managers need to look after employee
feedback regularly as well as thoroughly. It has been analysed that its employee feels that
their voices are heard it tend to increase their engagement satisfaction and motivation towards
their roles and responsibility. This will also help managers assist employees in effective
manner by resolving their queries properly. This is the major challenge that has been facing
by Asda managers when training different type of staff. In this to enhance efficiency of
training to various forms of staff managers need to have a strong feedback and support
system that will help in accomplishing overall outcomes.
Ineffective training methods
In today’s time period technology are changing on continuous manner which needs to be
implemented especially by large scale organization like Asda. It has been analysed the
respective company is facing intense competitive rivalry from various organizations around
the world, those who undertake digital tools and techniques to enhance employees knowledge
and skills. It has been analysed that in context with Asda managers face problems when
training different type of staff in terms of effective training methods (Manresa, Bikfalvi and
Simon, 2019). In addition to this it has been analysed that when rolling out a new training
program it is essential to take use of new and advanced technology in order to assure overall
success. With the help of taking advantage of modern methods Asda can overcome the
challenge and situation and can enhance satisfaction of employees. It has been analysed that
due to Covid-19 company needs to emphasise on technology in order to provide training to
employees those who are working remotely. In this with the help of innovating training
strategy, taking advantage of digitalised training methods organization can encourage
employees and can further provide training to different type of staff.

Team conflicts
Conflicts not only create challenges but also affects the overall objective which needs to be
fulfilled. It has been analysed that manager of Asda face the problem associated with team
conflicts when they offer training to various staff. It is important for managers to overcome
team conflicts as well as promote teamwork (Susomrith, Coetzer and Ampofo, 2019). It has
been analysed that resolving team conflicts need managers to address interpersonal
challenges in which they need to have better team conflict solutions strategy to provide
training to various staff.
From the above analysis it has been evaluated that there are number problems such as
workforce resistance, in-effective training methods, week feedback and support system, lack
of employee engagement team conflicts etc. that as the managers have been facing during
training various types of staff (Patma, Wijajani and Maskan, 2020). This creates problem and
challenges, in order to provide best inappropriate training to staff members which is affecting
their performance and productivity. In this it is important for managers to determine the cause
of these challenges and further implement various strategies such as new and advanced
technology to enhance satisfaction and flexibility to workers. This will help in assuring
providing training to different staff in a successful manner.
Importance to train the employees mainly in the retail industry
According to the viewpoint of Abraham and Chengalur-Smith, (2019) importance of training
could not be understated. Training helps in providing opportunities to not only employees to
enhance their existing level of skill and knowledge but also allow them to boost their
organizational performance. In addition to this it has been analyse that training plays
important role which helps employees to become more efficient as well as effective while
enhancing their job performance (AlMulhim, 2020). This will significantly lead towards
increasing their overall job satisfaction which helps in reducing employee turnover. It has
been analysed that training provides an important and efficient importance to employees to
enhance their quality of work and boost their confidence introduce time (Kim, 2020). There
are frequent changes in business environment which needs to be implemented by
organization in order to overcome competition and increase satisfaction of customers. This
makes continuous training an important inefficient need for company. ASDA is performing
its roles and responsibilities in the retail industrial sector where there is high competition
among organization this needs training as an important continuous process within
organization to enhance capability skills and knowledge of employees in order to embrace
changes and enhance quality of productivity and performance. Training is crucial for