This report examines the issue of high employee turnover at Hilton Hotels, a major challenge in the competitive hospitality industry. It begins by selecting Hilton as a case study and identifying the problem, then formulates research questions focused on the costs of turnover, influencing factors, and the shortcomings of Hilton's HR policies. The research program relies on secondary data, including company business reports and academic literature on human resource management and employee turnover. The findings highlight the financial and operational costs of turnover, such as increased recruitment expenses and decreased productivity. Factors contributing to turnover include job dissatisfaction, inadequate corporate culture, poor leadership, and insufficient employment relations. The report provides recommendations for improvement, including implementing a better rewarding system, allocating tasks based on employee expertise, and adopting a participative management style to reduce work pressure and identify employee development needs.
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