Assessing Employee Turnover Impact on Marks and Spencer's Business

This report investigates the impact of employee turnover on the business performance and profitability of Marks and Spencer (M&S). The introduction highlights the importance of employee retention in achieving business objectives, emphasizing the role of human resources in organizational success. The literature review explores employee motivation, retention strategies, and the consequences of turnover, referencing various academic sources. The research questions focus on analyzing the impact of employee turnover and identifying strategies to mitigate it. The research methodology employs a qualitative approach, using interviews with M&S managers to gather primary data on the issue. The research plan outlines the interview process, including the use of a questionnaire to gather insights on employee turnover and motivation strategies within the company. The report aims to provide a comprehensive analysis of the problem and offer actionable recommendations for M&S to improve employee retention and business performance.

RESEARCH
METHOD

Table of Contents
Research Problem............................................................................................................................1
INTRODUCTION...........................................................................................................................1
Background information of organisation.........................................................................................1
Literature review..............................................................................................................................2
RESEARCH QUESTIONS.............................................................................................................3
RESEARCH METHODS................................................................................................................3
RESEARCH PLAN.........................................................................................................................5
REFERENCES................................................................................................................................8

Research Problem
To assess the impact of employee’s turnover on the profitability of business: A case study on
Marks and Spencer (M&S)
INTRODUCTION
In the present era, there is huge competition among organisations as every firm needed to
achieve excellent success in competitive business environment. For attaining this objective,
company adopt effective strategies and practices through which it can perform better way within
the market. Employees are those important assets for organisation which helps in achieving
determined objective. In the absence of human resource, it is very difficult to address the target
of business. (Eijdenberg, Paas and Masurel,2015) Thus, it is very important for company to
manage human resources in such manner as they can retain within firm for long time. The
present report is based on the impact of employees turnover on the performance of business
enterprise with respect to M&S. For addressing this objective, researcher has applied qualitative
research techniques in the study by which research issue can be effectively defined.
Background information of organisation
M&S is one of the British multinational retailer headquartered in the city of Westminster,
London. The company has major aim to produce high quality of product and services for its
customer and earn maximum profitability in the retail sector. For achieving this objective,
company uses several strategies and practices that can support it in addressing issue. The cited
venture operates its business into two segments that is UK and international. This venture is
engaged in delivering own brand food, clothing and home product in its stores and online both in
the United Kingdom and internationally (Deshpandé, Grinstein and Ofek, 2013). As per the
search, it has been found that company is facing the issue regarding employees turnover as its
workforce is not satisfied with existing reward system and business practices due to which they
are leaving the corporation. It is major issue of M&S in the present time due to which
profitability and business performance is negatively influenced. Thus, the present study is based
on analysing the impact of employee’s turnover on the business performance and profitability
and identifying the strategies through which employee’s turnover can overcome in an effective
and efficient manner.
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Literature review
According to the view of Crossley, Cooper and Wernsing, (2013) employees play a very
significant role in the business enterprise by which it can achieve the determined objectives. In
the absence of human resources, corporation cannot sustain in the market and cannot carry out
business functions and activities. It is very significant for management to understand the actual
requirement of personnel and deliver services accordingly. In this aspect, employee’s motivation
is the best practice by which company can retain the personnel within company for long time.
Motivation is an inside vitality among the workers which aid them in enhancing their execution
and efficiency. With the help of motivation, employees can get ready to step up with regard to
the organisation for achieving the objective. It is a level of vitality, duty and innovativeness that
an association's faculty convey to their activity. An all-around spurred personnel are extremely
basic piece of the organisation which help in accomplishing the decided goal inside. Employee’s
motivation is a factor that reason a worker to seek after work objective and target. It helps in
meeting due dates and producing extraordinary criticism from clients. HR utilizes motivational
strategies to lift the spirits in office with the goal that a situation of energy is felt. This work is an
angle to keep up a stream of charge through the chain of importance of association. In
straightforward words, one might say that representative's motivation is a procedure under which
higher specialist have connected with a few practices energising workforces so that they can
accomplish their decided target.
In the opinion of Collison and Marchesseault, (2016) while company is facing issue
regarding employees turnover, then it is very important for HR manager to focus on the reason
behind this issue. HR manager should identify the actual issue within workforce so that they can
overcome this problem within company. HR manager should also adopt such effective practices,
strategies and policies that can assist management in overcoming the employee’s turnover
problem and motivating workforce in an effective and efficient manner. According to the view
ofColeman and Ringrose, eds., (2013) company should adopt employees motivation practice and
technique through which management can effectively fulfil the demand of workforce and retain
them within business unit for long time. As per the perspective of Cherian and Jacob, (2013)
each worker have money related prerequisite for survive their life and satisfy fundamental needs.
For satisfy their need they work and procure cash as far as pay and wages. While organization
gives extra reward, pay, motivators and so on then they will more rouse to get it. Fundamentally
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money related reward gives by organization to workers as indicated by their execution and
efficiency. This prizes serves to association in empowering and spurring workforce in superb
way. In this manner, one might say that financial reward is the most ideal approach to inspire
representatives under which administration gives motivator, reward, remuneration, incidental
advantages to workers for persuade to them. On the contracting view Calabrese, Costa and
Menichini, (2013) expressed that non money related reward is another best technique to inspire
representatives. In this technique, organization gives advancement, increase, higher duty,
development openings and so forth to representatives as indicated by their ability and
productivity. This is the best approach to persuade workers through which they can feel essential
themselves. In the supposition of Cerasoli, Nicklin and Ford, (2014) training and development is
the best strategy to persuade it representatives through which they aptitude, capacity,
information, ability with respect to working can move forward. By help of preparing and
improvement, representatives may feel vital themselves and energize for high caliber of working
inside association. While company offers the training and development opportunity to employees
then they motivate for higher performance and productivity at workplace because they feel
important themselves while company offers training program to them.
RESEARCH QUESTIONS
To analyze the impact of employees turn over on the business performance and
productivity and identify strategy to overcome employees turnover within Marks and Spencer
RESEARCH METHODS
Research methodology is one of the significant aspects in the research study by which
researcher can collect, analyse and interpret information about the subject. It consists of several
kinds of techniques and methods such as research approach, research philosophies, research
design, data collection, data analysis, sampling etc. By use of all these techniques, researcher can
effectively acknowledge the actual issue of the research and find out the best alternative solution
of research problem. Research methodology is a systematic process of collecting information in
order to make effective business decision (Bryman, 2014). Qualitative and quantitative are major
two kinds of research strategy that are used by individual in the investigation for obtaining the
research solution. The aim of the qualitative research strategy is to consider upon the various
models and theories for helping researcher in understanding the research objective in an effective
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and efficient manner.While researcher applied qualitative research technique then information
can represent in the form of chart, tables, diagrams etc. The major aim of qualitative research
strategy is to focus on the various theories and models by which effective solution of research
problem can obtain in effective and efficient manner. It is considered as an appropriate strategy
for identify the subject solution of research problem (Blackburn, Hart and Wainwright, 2013).
Subjective examination is managing investigation of issues and understanding relating with
marvel. It gives replies in connection to inquiries through examination and additionally feeling of
unstructured data. Such sort of examination make utilization of inside and out investigations. The
results accomplished from subjective research strategy is descriptive. In the subjective technique
for the examination, researcher incorporates different strategies, for example, center gathering,
inside and out meeting, audit of records for the kind of topics and so forth keeping in mind the
end goal to tending to the genuine result of the exploration. With help of this concentration
gathering, inside and out meeting, audit of reports specialist can ready to gather the data about
the topic and finish up the result. Subjective strategy is a sort of content based technique under
which no factual test utilized as a part of request to gather and finish up the result (Bastons, Mas
and Rey, 2016). This technique is to a great extent in view of the expertise and thoroughness of
the examination and it helps in more viably portrays an issue and condition from perspective of
the involvement in the investigation.
In the qualitative research technique, researcher can collect the information from the
interview, survey, group study, observation etc. By use of the interview, survey, focus group
researcher can easily access the information and find out the solution of research problem. In the
present study researcher have major issue is regarding to identify the strategy for overcome
employees turn over and analyse the impact of employees turn over on business performance and
productivity. In order to achieve this research objective, scholar will use the interview method in
the data collection session. In the examination approach, information gathering is another of the
most fundamental technique which helps with getting the fitting after effect of the examination.
Without information accumulation strategies, examination can not achieve the target of study. It
is a procedure under which information about the subject can gather from the chose respondents.
There are two strategy for the information accumulation that is essential and auxiliary
(Ashkanasy, Bennett and Martinko, 2016). So as to achieve a fitting arrangement it is vital for
the specialist to choose reasonable technique for information gathering. In the essential date
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gathering, researcher can gather data about the subject by essential sources like meeting,
perception, poll and so on. Then again in the optional information gathering, analyst utilized
effectively distributed data like daily paper, magazines, diaries, articles, web content and so
forth. Essential information accumulation is exceptionally basic strategy which help to specialist
in get the crisp outcome on the grounds that in this technique researcher can gather the new data
about the point. Then again in the optional information accumulation, researcher gathers the past
information which as of now been utilized and distributed by somebody. In the present study,
researcher have applied primary data collection method along with qualitative research technique
(Ansara, 2015). By use of interview method, researcher can easily collect the information about
impact of employees turn over and strategy to overcome this issue in the Marks and Spencer
company. In the interview session, researcher have selected 10 managers of the Marks and
Spencer company through which they can collect information about the existing situation of
employees turn over within cited venture. With help of interview, researcher can easily collect
the information about the reason behind employees turnover situation within Marks and Spencer
company.
RESEARCH PLAN
In the present study, researcher should focused on the employees turnover and its impact
upon the business performance and profitability. In order to address this objective, researcher
have applied qualitative research technique along with interview (Aguinis, Joo and Gottfredson,
2013). This method is appropriate because by apply this technique researcher can easily collect
fresh information about the condition of employees turnover within Marks and Spencer. In order
to conduct the interview, researcher have focused on the questionnaire along with several
question related to employees turn over and employees motivation strategies within Marks and
Spencer company. Researcher have developed systematic questionnaire related to employees
turnover and its impact upon the performance and productivity of Marks and Spencer. In order to
conduct the interview in more effective and efficient manner, researcher have personally
interacted with manager of Marks and Spencer so as they can easily share their view, opinion,
thoughts and suggestion regarding the subject (Ahmad and et. al., 2014). In order to collect the
information, interview is one of the best method by which researcher can personally interact with
respondents and identify their view and opinion regarding the subject. Researcher have selected
10 participates in order to collect the information within Marks and Spencer through which
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reason behind the employees turn over and strategy to overcome it has easily identified. The
interview program have conducted in the Marks and Spencer organization where researcher
personally interacted with respondents and collected data about the rate f employees turn over
and its impact upon business performance and productivity. In the present study, while
information have been collected in the interview then collected data have analyzed by use of
thematic analysis. Following are collected information in the interview-
1 Is Marks and Spencer company is facing the issue regarding employees turn over?
Interpretation: By this question in the interview it has been identified that many respondents
said yes that Marks and Spencer company is facing issue regarding employees turn over.
2 Which technique should use by Marks and Spencer in order to overcome employees turn over?
Interpretation: By this question it has been identified that Marks and Spencer can overcome the
employees turn over issue by provide employees motivation. Employees motivation is the best
strategy to retain workers within organization for long time (Afful-Broni, 2012). In this aspect
company should encourage, appreciate and recognize the performance of employees so as they
can motivate and retain within business unit for long time.
3 Do you agree that employees turn over problem have directed influenced performance and
productivity within Marks and Spencer ?
Interpretation: From this question it has been analyzed that many managers of Marks and
Spencer have said that yes employees turn over issue directly relates to business performance
and productivity. Thus, it is very important for company to motivate and manage employees in
such manner as they can retain within company for long time.
4 Do you agree that Marks and Spencer can overcome employees turn over issue by use of
monetary and non monetary reward?
Interpretation: Yes many respondents said that monetary and non monetary reward will help to
Mark and Spencer in overcome the issue regarding employees turn over. Thus, company should
provide incentive, fringe benefits, bonus, compensation, perquisites, promotion, increment etc to
its workforce so as they can motivate and retain within business for long time.
Ethical consideration: Ethical consideration could be expressed as one of the successful
approach which encourages researcher to recognize the contrast amongst good and bad. Inside
each exploration, creator needs to consider morals and guarantee that no exploitative practice is
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being completed while contending the examination ('Snyder, 2012). Here, creator centers after
choosing contemporary research subject whereupon different examination is being done Thus, in
such kind of condition, for the most part moral issues are being distinguished while gathering
essential and optional data. For example, at the season of essential information gathering, it is
basic for researcher to take appropriate wellbeing and security to ensure individual data of the
considerable number of members. Notwithstanding, if information is spilled than it influences
the readability of the examination.
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