Solutions to Work-Based Problems: Communication and Time Management

This report examines solutions to work-based problems, specifically addressing employee turnover and customer care within the Travelodge context. It identifies issues related to ineffective communication and its negative impact on performance. The report proposes a structured approach to problem-solving, including issue identification, understanding stakeholder interests, brainstorming ideas, listing and evaluating potential solutions, and selecting the most appropriate option. It also explores various communication styles (verbal, non-verbal, and written) and levels (vertical and horizontal), as well as assertive and aggressive communication styles. The report further details time management strategies such as setting priorities, delegation, pre-planning, and task flotation to enhance overall efficiency. The analysis provides a comprehensive framework for improving workplace dynamics and operational effectiveness.

Solutions to work-based problems
It is several possible solutions in relates with the main work-based problem namely employees turnover and customer care. In order to conduct the better performance, the Travelodge
needs to undertake the effective solution for the same so that all things can be carried out in the better mode. Here, the issues are related with the communication and this is affecting the
all over work in badly manner (Johns, 2012). Thus, customer needs to provide the better service so that they can carry out all function in the systematic mode. Thus, solution to work-
based problem are identified in following manner as-
 Identify the issue- The issue must be identified at the first level. In the hospitality enterprise, the main issues relate with things as staff is not performing their role in the expert
mode due to ineffective communication. This is the thing that affect the all over performance in the badly manner.
 Understand everyone interest- At this step, it is essential that the interest of each person need to understand so that all individual in the enterprise can perform their role in better
manner. By analysing each person idea, the desire result can be achieved.
 Brainstorm ideas- At this step, idea need to frame so that one better step can be taken (Koprowska, 2010). It is crucial to have alternative so that corrective action can be taken
towards it. With the help of one better idea, the all function can be performed in systematic mode.
 List the possible solution- The list must be framed with the help of the all possible solution so that one suitable action can be taken in order to bring improvement in thing in the
proper manner.
 Evaluate the options- All options must be evaluated so that one better alternative ca be selected. This is very helpful in order to perform the thing in the systematic mode.
 Select the option- From the number of option given there is also need to select the one suitable option so that solution in regard to make better interaction among the staff can be
achieved. By selecting one suitable strategy the all things can be done in systematic mode.
Variety of styles of communication used at Travelodge hotel
communication is very crucial in order to manage all business function. Improper communication skill growth in the staff hinders the growth of the enterprise. It defined as transferring the
thoughts, information, emotion and ideas with the help of gesture videos and voice symbols.
Type of communication
 Verbal- It involves the use of language and words for the purpose of passing the intended message. It is communication that is under the form of spoken words.
 Non-verbal- This is communication in which message are relayed without the transmission of words. It is the supplements with the gestures, body language, symbols and
expression ( Marques, 2012.). This kind of communication mainly aids the verbal communication.
 Written communication- This is the communication that works as to exchange the information in the written form so that all things can transferred in systematic mode.
Level of communication
 Vertical communication- It is the kind of communication in which information and message flows between and among the subordinates and superior of the enterprise. This is very
helpful in terms to carry out the things in the better mode.
 Horizontal communication- It is transmission of information between the people, divisions, department and the units within the same level of the organisation hierarchy. It flows
within the enterprise at the same level.
Style of communication
 Assertive- It is the ability express the positive and negative ideas and feeling in the direct mode. This is very helpful in terms to take the responsibility for the actions without
judging and blaming the other people.
 Aggressive- It is the method of expressing the needs and desires and very helpful for the welfare of the others ( Siebert and Costley, 2013). In this, it can be said that worsening
social anxiety and by violating the right of others can affect the all over working.
Time management strategies
The effective time management strategies are needed to be framed in terms to carry out the particular course of action. Thus, strategies are defined in following manner as-
 Setting priorities- Under this, priority need to be given to each task and by giving the deadline all things can be achieved with set time frame.
 Delegation- At this, it is crucial to have effective identification of skill and knowledge within individual (Types of Communication. 2019). Task are needed to be performed in
effectively mode and in the time manner.
 Pre-planning- Planning about thing is need to be done in advance manner so that each thing can be achieved within the set deadline, better planning leads to have desire result.
 Flotation of task- By keeping records on the note books helps to remind the task. This is very helpful in terms to forgetting of the task so it can be improvised.
REFRENCES
Johns, H., 2012. Personal Development in Counsellor Training. SAGE.
Koprowska, J., 2010. Communication and Interpersonal Skills in Social Work. 3rd ed. SAGE.
Online
Types of Communication. 2019. [online] Available through:<https://www.toppr.com/guides/business-correspondence-and-reporting/communication/types-of-communication/>.
SOLUTIONS TO WORK BASED PROBLEMS