Employee Turnover Analysis: A Case Study of Marks & Spencer

This dissertation investigates the issues faced by Marks and Spencer (M&S) due to increasing employee turnover rates within the UK retail sector. The study aims to analyze the concept of employee turnover, determine the specific problems it causes for M&S, and evaluate strategies the company can implement to reduce turnover and enhance business practices. Using a deductive approach and positivism philosophy, the research explores the negative impacts of employee turnover on organizational performance, including decreased efficiency, increased costs associated with recruitment and training, and potential damage to brand image. The study highlights the importance of employee retention for maintaining competitiveness and achieving sustainable profitability in the retail sector, offering insights relevant to M&S and other companies facing similar challenges. The research questions address the definition of employee turnover, its associated problems, and potential strategies for M&S to improve employee retention and overall business performance.

dissertation

TABLE OF CONTENTS
CHAPTER 1- INTRODUCTION ..................................................................................................1
Background of the study.............................................................................................................1
Aim and objectives .....................................................................................................................2
Research questions .....................................................................................................................2
Rationale of the study.................................................................................................................2
Significance of the study.............................................................................................................3
REFERENCES................................................................................................................................5

CHAPTER 1- INTRODUCTION
Background of the study
Retail sector of the UK is facing the effective growth and development which is
offering the various opportunities of employment that indicates its appropriate performance the
particular sector is having an integral part of UK GDP which has 5.2%. There is greater
contribution of the particular sector in overall employment opportunities which indicates
effectual performance of firm that shows good indication of growth regarding this industry
(Chiat and Panatik, 2019). In the current era, there are various issues which is faced by the firm
due to several factors which are required to be focused by the firm in effectual pattern in turn
significant pattern of competitiveness can be achieved. Employee turnover refers to the total
number of workers who have leave company over a certain period time. It is the negative aspect
that is related with affecting the organizational performance as it decreases the efficiency of the
company so that effective accomplishing of organizational objective can not become possible.
The main reason behind increase of the employee turnover is due to dissatisfaction from
job, improper remuneration lower personal development, etc. which are basically focused by
firm in turn elimination can be done (Wilson, 2018). Incline in the employee turnover rate has
the major level of the negative impact on the overall performance of the employees which
require the firm to focus on the roots ta are resulting into it as this leads to create the major
unfavorable impact on the functioning of enterprise. It is affects the overall work performance of
particular enterprise that is required to be taken into the procedure so that spoilage of brand
image can be eliminated to have positive influence on the functioning of business. The main fact
behind this is that it can lead to various crucial challenges such as higher cost for employee
acquiring, retaining, giving training to new employees, etc. these all can highly influence the
overall functioning of business which is required to be improved so that taking actions that can
avoid the possibilities of rise of such issues.
The current study is based on Marks and Spencer which is one of the successful
organization operating in retail sector by offering varied products such as clothing, footwear, etc
so that accomplishing the organizational objectives accomplishing has become possible (Çelik,
2018). For this purpose the current investigation will focus on having the significant information
so that accomplishing the objectives can become possible. In addition to this, the accomplishing
of the objectives of the research will be done with help of using deductive approach &
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positivism philosophy so that accomplishing the significant insights to get higher reliable results
can become possible. It will allow to follow the corrective procedure which can help in
choosing reliable selection of data so that meeting objectives of study in precise manner can
become possible. Following the relevant structure can help in gaining appropriate details which
can help in having ability to identify the relevant & reliable practices which can be considered
to meet objectives which are predetermined in turn significant pattern to get appropriate insights
can become possible.
Aim and objectives
Research aim:
To investigate the different issues faced by company due to increase in employee
turnover rates. Case study of Marks and Spencer.
Research Objectives:
In the particular research the objectives which will be met by researcher is as follows:
 To analyze the concept of employee turnover.
 To determine various issues and problems which is faced by organization due to increase
in employee turnover rates.
 To evaluate the different strategies which needs to consider by Marks and Spencer
company for reducing employee turnover rates as well as enhancing business practice.
Research questions
The researchers question which will be taken into the practice by the firm so that significant
accomplishing of particular study can become possible.
 What is the concept of employee turnover?
 What are various issues and problems which is faced by organization due to increase in
employee turnover rates?
 What are the different strategies which needs to consider by Marks and Spencer
company for reducing employee turnover rates as well as enhancing business practices?
Rationale of the study
The main reason behind the conducting the research is to ascertain the different issues
faced by company due to increase in employee turnover rates. This is one of the significant
aspect which is required to be focused by the researcher as it is related with decreasing the
competitiveness of organization which can hamper the overall functioning of firm in adverse
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manner. The crucial fact for investigation is that employee is one of the significant resource of
firm which is need to be attained, managed and controlled in such pattern that can give the
corrective results to firm so that proper results to have profitability & sustainability can become
possible. It can not only allow the organization to have higher performance but as well
competitive edge which ensures relevant practice for attaining stability in market can be exerted.
It provides assistance in receiving competitive edge to possess leading position in sector can
which is highly needed in order to overcome competition in prevailing in market so that meeting
good standard performance effectively can be done.
Having the information regarding the distinct issues faced by the firm can allow to get
the corrective insights that permit to peruse the relevant approach that can help in overcoming its
negative impact. For being the successful organization it is crucial for the firm it is important to
get the relevant practices that can allow achieving competitive information in turn proper
strategy for accomplishing profitable position in retail sector (Shatila and Alozian, 2019). On the
basis of the above information it can be analyzed that taking the relevant actions to decline
employee turnover is important as it related with ensuring that lower complications that can be
faced by firm in order to operator in the sector. This shows that firm is having the concise ability
to meet greater competitiveness which can uplift its approach to make sure employees are
attracted and retained for longer duration in turn desirable attaining of performance in
standardized pattern.
It will allow the M&S to get information that can arise due to the increase In employee
turnover rates so that eliminating certain aspects which hampers performance can become
possible. The particular firm can as well obtain insights about the strategies which needs to be
considered for reducing employee turnover rates so that enhancing business practices can
become possible. On the basis of this it can be articulated that having the particular procedure
can allow the organization to take the relevant actions so that taking relevant functioning to get
the appropriate procedure can become possible. On the basis of this it can be mentioned that the
main reason behind this is having the effectual information which can permit to get the concise
details that can contribute in successful completion of investigation.
Significance of the study
Employee turnover is the one of the adverse situation that can negatively affect the
function of the business that is required to be declined so that taking important actions become
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possible (Tam and Khoa, 2018). In the current era, having the precise approach of motivation is
important as declining turnover of employees can become possible via having relevant
performance. The study can be significant for the three parties as they can find this information
specific and helpful in formulating strategies that can permit getting growth & development. The
main reason behind this is that it is associated with M&S firm which can derive details about the
different issues faced by company due to increase in employee turnover rates. In addition to this,
different strategies which needs to consider by Marks and Spencer company for reducing
employee turnover rates as well as enhancing business practices can be identified by firm to get
significant information.
The similar companies operating in retail sector can derive the information to get
corrective results in turn significant ability to make its organizational strategies which can
enhance its overall functioning. Learners and other scholars can use the particular research in
turn accomplishing the objectives of similar studies in effectual pattern in turn significant proper
attaining of aim & objectives of the study in the specified manner can be done in accurate and
relevant pattern. On the basis of this, it can be articulated that these three parties can take usage
of information in effectual pattern so that significant completion of specific study exerting
become possible. This all the information which can be included in research can be helpful In
attaining crucial details that can contribute towards successful study. This can lead to offer the
concise and detailed data as it has taken into the consideration which in helpful in attaining
effectual insights so that obtaining aim of the particular research can be done concisely. This is
presenting that various parties can use this research to get the significant information that can
aid in meeting their research objectives in the highly effective pattern for attaining growth.
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REFERENCES
Books and Journals
Çelik, M., 2018. The effect of psychological capital level of employees on workplace stress and
employee turnover intention. Innovar. 28(68). pp.67-75.
Chiat, L.C. and Panatik, S.A., 2019. Perceptions of employee turnover intention by Herzberg’s
motivation-hygiene theory: A systematic literature review. Journal of Research in
Psychology. 1(2). pp.10-15.
Shatila, K. and Alozian, M., 2019. Factors affecting employee turnover: the case of Lebanese
retail companies. Journal of Human Resources. 7(2). pp.5-13.
Tam, V.W. and Khoa, N.L., 2018. Power spectral and bispectral study of factors affecting
employee turnover. Organization, technology & management in construction: an
international journal.10(1). pp.1727-1734.
Wilson, D., 2018. Strategies for reducing employee turnover in retail outlets (Doctoral
dissertation, Walden University).
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