BA Business Management: Employee Engagement Analysis at Lansdowne Club

This report examines employee engagement within the Lansdowne Club, a private members' club in London. It explores the concept and drivers of employee engagement, emphasizing the importance of autonomy, fairness, leader availability, and psychological safety. The report evaluates diagnostic tools like eNPS and stay/exit interviews for measuring engagement and analyzes employee value propositions, highlighting the significance of fair treatment and communication. It also constructs strategies to raise the level of engagement, including investing in employee well-being and utilizing surveys for feedback. The conclusion stresses the importance of employee engagement for organizational success and profitability, particularly in the context of the pandemic and its impact on workplace dynamics. The report provides a detailed overview of factors affecting employee satisfaction and retention within the club, offering valuable insights for human resource management and organizational strategy.

Report
Organisation is the
lansdowne club mayfair
private membership club

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Concept and drivers of employee engagement...........................................................................1
Evaluate diagnostic tools to measure engagement......................................................................3
Constructs employees value proposition from ideas and analysis including strategies to raise
level of engagement....................................................................................................................4
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
Employee engagement defines as a workplace tool that can reflect the right condition
related to all members within the organisation to offer the best to the employees so that
organisation goals can be attained and company will getting the success with the well being of
the human resources. This report is based on the Lansdowne club that is one of the leading
private members club in the England, London where they can occupying the large building
within their own rights (Mone, London, and Mone, 2018). It was operated in 1935 with a high
purpose of social club. This essay report undertakes the several aspects that are drivers of the
employee engagements; evaluate the diagnostic tools for measuring the engagement of the
employees within the organisation so that they can attain the high profitable results also in the
pandemic situation. At last it will construct the employee value proposition and also develops the
best suitable strategy so that employee engagement is to be enhancing effectively.
MAIN BODY
Concept and drivers of employee engagement
Employee engagement
It refers to that extent which is highly used by the organisations in which employees of
the working area can feel passionate related to their jobs and also committed to the company for
attaining the targets and getting the profitable results. The employee engagement is very essential
for enhancing the productivity and well-being so that condition and atmosphere of the
organisation is to be improved(Turner, 2019). In terms of the Lansdowne club, Human resource
manager can focus on managing and improving the employee engagement by using the several
drivers so that productive results can be enjoyed by the company in their long term survival. In
this pandemic situation the Lansdowne club can highly focus on taken the several measures that
are providing the working from home facilities so that they can attracted towards the firm,
offering flexible working hours helps in satisfying the employees with their jobs. In this manager
can also taken the safety measures due to COVID impact so that workers are work with proper
motivation and it will develops the employee’s engagement (Saks, 2019).
Drivers of employee engagement
There are several drivers of employees engagement that can be helpful to engagement
and involving the employees within the work so that high amount of profits are to be attained
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effectively and efficiently. In case of Lansdowne club some of the drivers of employment
engagement can be shown below:
Autonomy- It is one of the major driver that is related to the employee engagement in
which manager can focus on inspiring the people so that they can work best. In case of the
Lansdowne club, due to the major impact of COVID 19, manager can offer the right to their
employees to take the decisions at their own level. It helps in performing their job role
effectively and efficiently and also they are highly prone to invested in attaining the vision and
mission. For this manager can offer the online training to their employees so that they will
become experts in specific field so that taking the decisions in a prominent manner ( Albrecht,
Breidahl, and Marty, 2018).
Fairness- It is the essential driver of the employment engagement in this staff members
are to be treated as fairly within the company so that they feel satisfied with their work and job
role and present the services to the customers to a high extent. In case of the Lansdowne club,
manager can highly focus on treating their employees effectively and efficiently. This also helps
in developing the relationship with their co workers that is positively impact on the employee
engagement. In this human resource manager can offer the compensation as per the employees
working and skills in a fair way so that high results can be attained within the pandemic situation
(Uddin, Mahmood, and Fan, 2019).
Availability of leaders- It is very vital driver of employment engagement in which
Lansdowne club, manager can focus on hiring a professional leader who can manage the work
effectively. It helps in connecting the people for a longer period of time and also available within
the company for attaining the task on deadline. The availability of the leaders is very essential to
engaging the workers within their working area for a longer time period. As because of the
availability of the leader within the Lansdowne club, decisions can be implemented successfully
because leader can effectively encourage their employees by offering the best motivational
factors (Tsourvakas,and Yfantidou, 2018).
Psychological safety- This driver of employment engagement is very effective for the
Lansdowne club to enhance the employee retention and their positive relation within the
working place. In this manager of the club can focus on developing the trust and removing the
negative consequences that will affect the employee individual image, their professional career
and status (Nienaber, and Martins, 2020). If employees are not getting the psychological safety
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than they cannot engage within the functions and activities of the company. For this firm will
offer the proper training so that they can enhance their skills and getting the high support from
the top authorities so that they feel psychological safe. It majorly helps in gaining the high
employee engagement.
Evaluate diagnostic tools to measure engagement
There are several ways that a Lansdowne club can adopts to measure the employee
engagement so that it reflect the positive working environment within the working place and task
can be attained effectively and efficiently (Seymour, and Geldenhuys, 2018). Due to the
Pandemic attack Lansdowne club can used the several several measure that are flexible working
hour, restructuring roles, working from home etc. In this it is evaluated that there are some other
measures that helps in measuring the engagement within the firm which can be elaborated below:
eNPS- It is to be evaluated that it is the best tool for measuring the engagement of the
employees within the company so that they can retain and active within the working place and
done their work effectively and efficiently. It represents as an employee net promoter score that
helps in analysing the employee loyalty towards the Lansdowne club. In this employees are also
happy to working and also recommend the organisation to the other person so that they can visit.
It is very vital for diagnosis the engagement of the staff members effectively that gives the
proficient results to the company. It helps in continuously improving the employee engagement.
It also helps in communicating the work so that activities can be improved. In this manager can
take the follow up the employees so that they feel satisfied with their working (Dhir, and Shukla,
2019). In this Lansdowne club can examine the promoter score that reflects the basic three terms
which are detractors, passives and promoters. In this employees who are highly satisfied are
promote the company in the marketplace so that more new candidates are to be attracted and it
will increase the brand image within the business industry.
Stay/Exit Interviews- It is one of the best way to measure the employee engagement
within the a Lansdowne club. In this manager of the club can collect the staff member feedbacks
and finds the several options that helps in being engaging the employees for a longer period of
time. In this club human resource manager can highly emphasis on the stay interviews where
staff members ask and share their issues without any hesitation so that they feel satisfied and
work with passion and full efforts (Nikolova, Schaufeli, and Notelaers, 2019). This also helps in
building the high relationship between the members of the Lansdowne club. Due to pandemic
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attack employees are also getting the flexible working hours that helps in encouraging them and
also influencing them to sustain within the firm for a longer period of time. This also saves the
high cost so that club can invest that money in generating more profits.
Track productivity metrics- It is very general tool for measuring the employee
engagement within the organisation but contains high power to provide the results (Ismail,
Iqbal,and Nasr, 2019). In case of Lansdowne club this measuring tool is very beneficial for the
analysing the individual engagement that helps in grow the revenues for succession the terms.
This also helps in enhancing the individual professional growth that helps in driving the
outcomes that helps in sustaining within the marketplace. Employee engagement is very essential
to gain the competitive advantage and getting high amount of profits. In this Lansdowne club,
manager can offer the friendly working environment to staff members due to this club culture is
also be good and effective.
Constructs employees value proposition from ideas and analysis including strategies to raise
level of engagement
Employee value proposition refers to the creative determinants that are beneficial for the
employees because they can attain the skills, capabilities and experience within the organisation.
By proper combination between all aspects of the business enterprises employee value
proposition helps in sustaining the top authorities so that best talent can be attracted towards the
firm so that they can get the high profit market. The major benefit of the employee value
proposition is to offer the recognition and value to the employees by evaluating their
performance, taking follow-ups, providing power to take decisions helps in enhancing and
retaining the attractive talent that can build the high employee brand image within the hospitality
market.(Khodakarami, Dirani,and Rezaei, 2018).
From the above analysis of report on Lansdowne club, the employee’s value proposition
can helps in retaining the employees for a longer period of time. In case of the Lansdowne club
there are employees especially bar waiters have a high communication skill and influencing
power to attract the customers towards seeking the services. By offering the fair treatment,
autonomy to the employees helps in engaging the workers for a longer period of time. Due to
these employees overall skills are to be also enhanced and they will also retain within the club
for a more time period. In this Lansdowne club can focus on adopting the strategy related
communication deliberately that helps in binding the co workers and because of this internal
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communication can be done strongly. For measuring the employee engagement manager can
adopts the strategy related to investing in the well being where they will majorly emphasis on
the healthy workplace by introducing the eNPS, providing training so that so that they can
effectively understand the culture. In this they can enhance the idea related to employee
engagement by taking proper feedback using surveys and other effective tool so that
engagement can be developed within the employees mind and they will retain within the
company for a longer period of time (Kim, and Gatling, 2018). As employee value proposition
helps in building the internal and external perceptions related to brand that helps in retaining
talent within the organisation. Above discussed tools and drivers are beneficial for attracting the
talented candidate and retaining them within the Lansdowne club so that completing objectives
on set period is to be highly successful.
CONCLUSION
From the above report it is concluded that employee engagement is one of the prominent
aspect within the organisation for gaining the higher profits and revenues. This essay is very
essential for enhancing the profits and working area atmosphere in positive way. It helps in
inculcating the several drivers that helps in engaging the employees within the company and also
they enjoy their job profile effectively and efficiently. Further this report involves the tools for
measuring the workers engagement within the pandemic situation that helps in retaining the staff
members for a longer period of time. In this employee value proposition is also to be included for
taking the best strategies so that level of the employee engagement is to be high and firm will
gain the major competitive advantage within the business industry.
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REFERENCES
Books and Journals
Albrecht, S., Breidahl, E. and Marty, A., 2018. Organizational resources, organizational
engagement climate, and employee engagement. Career Development International.
Dhir, S. and Shukla, A., 2019. Role of organizational image in employee engagement and
performance. Benchmarking: An International Journal.
Ismail, H.N., Iqbal, A. and Nasr, L., 2019. Employee engagement and job performance in
Lebanon: the mediating role of creativity. International Journal of Productivity and
Performance Management.
Khodakarami, N., Dirani, K. and Rezaei, F., 2018. Employee engagement: finding a generally
accepted measurement scale. Industrial and Commercial Training.
Kim, J.S. and Gatling, A., 2018. The impact of using a virtual employee engagement platform
(VEEP) on employee engagement and intention to stay. International Journal of
Contemporary Hospitality Management.
Mone, E.M., London, M. and Mone, E.M., 2018. Employee engagement through effective
performance management: A practical guide for managers. Routledge.
Nienaber, H. and Martins, N., 2020. Exploratory study: determine which dimensions enhance the
levels of employee engagement to improve organisational effectiveness. The TQM
Journal, 32 (3), pp.475-495.
Nikolova, I., Schaufeli, W. and Notelaers, G., 2019. Engaging leader–Engaged employees? A
cross-lagged study on employee engagement. European Management Journal, 37 (6),
pp.772-783.
Saks, A.M., 2019. Antecedents and consequences of employee engagement revisited. Journal of
Organizational Effectiveness: People and Performance.
Seymour, M.A. and Geldenhuys, D.J., 2018. The impact of team dialogue sessions on employee
engagement in an information and communication technology company. SA Journal of
Human Resource Management, 16 (1), pp.1-11.
Tsourvakas, G. and Yfantidou, I., 2018. Corporate social responsibility influences employee
engagement. Social Responsibility Journal.
Turner, P., 2019. Employee engagement in contemporary organizations: Maintaining high
productivity and sustained competitiveness. Springer Nature.
Uddin, M.A., Mahmood, M. and Fan, L., 2019. Why individual employee engagement matters
for team performance?. Team Performance Management: An International Journal.
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