The Role of Leaders in Employee Development: Hilton Case Study

This research project investigates the role of leaders and managers in employee development and well-being, using Hilton Hotel as a case study. The report explores the concepts of employee development, talent management, and their impact on employee motivation and performance. It includes a literature review examining existing research on these topics, along with a research methodology section detailing the approaches and methods used, including questionnaires and data analysis. The study aims to understand how leadership contributes to employee development and motivation within Hilton, and it presents research findings, data analysis, and recommendations for improvement. The report also reflects on alternate research methodologies and provides a conclusion summarizing the key findings and insights gained from the research. The project is designed to provide a comprehensive analysis of Hilton's practices in employee development and leadership, offering valuable insights into the factors that contribute to employee satisfaction and organizational success.

Research Project

Table of Contents
TITLE..............................................................................................................................................1
INTRODUCTION...........................................................................................................................1
LO 1 ..............................................................................................................................................1
P1: Design research proposal that defines research questions supported by literature review1
P2: Elaborate suitable research and methods and approaches to primary and secondary
research...................................................................................................................................3
LO 2.................................................................................................................................................4
P3: Conduct primary and secondary research using suitable methods ..................................4
LO2..................................................................................................................................................6
P4: Use suitable analytical tools and examine research findings and data.............................6
LO 3...............................................................................................................................................13
P5: State research outcomes in organized manner for audience..........................................13
LO 4...............................................................................................................................................14
P6: Reflection.......................................................................................................................14
P7: Explain alternate research methodologies......................................................................14
CONCLUSION .............................................................................................................................14
REFERENCES..............................................................................................................................15

TITLE
"To study the role of leaders and managers in employee development and well being" A
case study on Hilton hotel.
INTRODUCTION
Talent management is the core task which need to overlooked by an organization on
priority level. The human resource (HR) department of the organization frame strong and
favourable policies by keeping in mind customers expectation level (Bavik and Lam, 2018). By
doing so skilled and talented candidate can be retained back in the working premises over the
years. As inclusive workforce is working day and night so as to accomplish set goals and
objectives it is very difficult to satisfy them. On the other hand in the well being and
development of employee leaders and manager plays a crucial role. They timely motivate and
guide the staff members to perform better and appraise them for their best performance. Hilton is
chosen for the completion of the research project in proper manner.
Hilton was founded by Conrad Hilton and it is a American multinational hospitality
company. It is well known in the market for managing a broad portfolio and resorts. This
organization came into existence in the year 1919 and is suited in Tysons Corner, Virginia,
United States. This has it branches in around 5,757 locations across the globe. It in the leading
position in the global market because around 169, 000 staff members are working day and night
to full-fill the expectation level of the client on priority.
This assignment covers, research aims and objectives. However, questionnaire is selected
for accumulation of data on the given topic. In context of stakeholders, communicating research
outcomes and convincing argument research outcomes are stated. Also, the most suitable tool
and techniques are used to illustrate the gathered information in organized manner (de Oliveira
and Alan Dunzer, 2019). On the other hand literature review is explained to better understand the
view points of the several authors regarding the research topic. Additionally, proper
recommendations are suggested in order to make necessary improvements in the loop holes and
productive outcomes can be attained easily.
LO 1
P1: Design research proposal that defines research questions supported by literature review
Research Aim:

“To study the role of line managers and leaders in employee development and in improve
their motivation level. A case study on Hilton hotel”.
Research objectives:
 To study the concept of employee development and well being.
 To determine the contribution of leaders and managers in employee development and in
enhancing their motivation level.
 To study the relationship between concept of talent management and employee's
performance.
Research Questions:
 What do you mean by employee development and well being?
 How leaders and managers contribute in employee development and in enhancing their
motivation level?
 Explain the relationship between concept of talent management and employee's
performance?
Rational of the study:
The main purpose of this research study is to better understand the role of manager and
leader in the development and well- being of employee working in an organization. Through this
research basic understanding regrading talent management has improved so that appropriate
strategies can be formulated to retain highly skilled and talented staff member in the working
premises. By doing so competitive advantages against rivalry can be attained easily in the cut
throat competitive world (Dhar, 2016).
LITERATURE REVIEW
Concept of employee development and well being
According to Michele O''Donnell (2014) business can survive and sustain in the market
when management is taking care of their staff members development and well-being. By this co-
workers working in a company can be assured that they are valuable assets of the firm. Which
resulted in raising the overall workforce efficiency of the employees. In context of Hilton top
level management is framing policies and norms in favor of employees development and well-
being so that goodwill can be raised in their eyes. Also, they can be encouraged to perform better
as compare to previous performance. Business is able to compete with the competitors prevailing
ion the open market when existing workers are satisfied with the organization terms and

conditions. For this necessary changes in the rules and regulation is must according to the
dynamic environment so that their development can be done from both side personally as well as
professionally (Fletcher, 2019).
Contribution of leaders and managers in employee development and in enhancing their
motivation level.
From the view point of Lin Grensing Pophal (2019), in the competitive era business
administration is able to achieve set goals and objectives when their valuable human capital are
satisfied with firm's policies. Employee development is must because they are the one who are
going to actually perform the work. On the other hand leaders and managers plays a significant
role in motivating their team member's to perform better. Whereas, for the development of the
employees leaders and managers are held accountable. They are liable to conduct various
training sessions and seminars which will be worthful for their co-workers and will guide them
to perform their job role effectively. Additionally, in order to motivate the team members to
work effectively and efficiently management is providing them various monetary(cheques, cash
amount etc.) and non-monetary (family holiday trip, fits, solo trip and so on) benefits.
Relationship between concept of talent management and employee's performance
As per, Fisher Vista (2014) In the cut throat competitive world business can grow and
flourish when they are coming up productive outcomes. It is possible when there is clear
relations among concepts of talent management and employee's performance. In the working
premises best performance of staff members can be attained when they are timely motivated by
their leaders and management. In regards of Hilton HR department modify their policies in order
to manage talent properly in the working premises (Graves and Gold, 2019). It directly or
indirectly assist in creating tough benchmark for others which is a positive mark for the business.
P2: Elaborate suitable research and methods and approaches to primary and secondary research
In order to frame appropriate techniques and methods research is the main work for
business administration and personnel. Research methodology plays a important role in a
organization that examine and involves impelling set of tools and techniques that direct
organization to carry out their work by aggregating, analyzing and interpreting all the data in
organized manner. The various types of research tools and techniques followed by researcher
are mentioned as under:

Research approach: It involves inductive and deductive research approaches. To
measure quantitative data deductive approach is effectively used by the investigator in their
findings (Holt and Gilley, 2018). This particular research approach is followed by business
administration because it directly or indirectly helps in analysing information. In the other hand
choose appropriate area so that desire outcomes can be accomplished properly. Whereas,
hospitality industry is adopting inductive approach as concentrates on completing the task in the
set deadline.
Research philosophy: There are two types of research philosophy that are positivism
and interpretivism which can be used by the investigator in their study. Research philosophy is
deeply measured by the business administration because it provide assumption. On the other
hand they are directly associated with knowledge development. To present quantitative data in
well arranged order researcher adopt Positivism research philosophy. However, to fulfill all the
work effectively in the set time span both research philosophy is used by researcher.
Research strategy: Through this work can be achieved in proper manner (Jyoti and Dev,
2015). Moreover, it is essential to study research strategy because it helps in achieving the
formulated targets. Through observation work can be performed much better. To accomplish
work as per strategies Survey and interview are adopted.
Collection of data: This is adopted by investigator in order to collect information and
data attendant with particular area of study. As it lead company to generate an effective base the
two major area which are Primary and secondary and are used by organization.
LO 2
P3: Conduct primary and secondary research using suitable methods
Sampling: It is of two type probabilistic and non-probabilistic. For getting better results
probabilistic sampling is used this is because through this equal opportunity is given to the
members of being selected. Here no biassness is take place. Fair chance is given to everyone.
Sample size of 30 respondents are selected.
Relatability and validity of study: References the best way to measure the research
relatability and authenticity. From that resources wider data and information is accumulated
where existing data is required. It is very beneficial because for the researcher in the coming
years because that outcomes would proceed same for this study (Kremer and Aguinis, 2019).

Cost and ethical issue- Financial aspects of the research is directly indirectly associated
with ethical part of research. Moreover, researcher must supply sum of money that develops
organise set of actions to apply in project for aggregation of accurate data and approach of
information. It results data that is followed by researcher as it asset in drawing conclusion.
Questionnaires
Q1) Do you carry understanding regarding employee development and well-being in Hilton?
a) Agree
b) Dis-agree
Q2) To remain competitive in the market place is it important for Hilton to overlook employee
development and well-being?
a) To some extent
b) Not important
Q3) How employee development and well-being can be done in Hilton by leaders and
managers?
a) Providing training
b) Motivating
Q4) Is it so leaders and managers contribute in employee development and enhancing their
motivation level?
a) Yes
b) No
Q5) Does employee development helps to reduce employee turn out ratio in Hilton?
a) Might be
b) Might not be
Q6) How motivation level of workers can be raised by Hinton's leaders and managers?
a) Appraisal
b) Incentives
Q7) According to you is it true that by focusing on employee development and well-being in
Hilton their set gaols and objectives can be achieved?
a) True
b) False

Q8) Explain the relationship between concept of talent management and employee's
performance?
a) Positive
b) Negative
Q9) Provide appropriate recommendations the role of leaders and managers in employee
development and well being?
LO2
P4: Use suitable analytical tools and examine research findings and data
Theme 1: Understanding regarding employee development and well-being in Hilton
Q1) Do you carry understanding regarding employee development
and well-being in Hilton?
Frequency
a) Agree 20
b) Dis-agree 10
20
10
a) Agree
b) Dis-agree

Interpretation: From the above it can be concluded that from the sample size of 30
respondent 20 people are saying that they carry understanding regarding employee development
and well-being in Hilton. While, rest 10 person are stating that they are unaware of employee
development and well-being in Hilton
Theme 2: Is it important for Hilton to overlook employee development and well-being
Q2) To remain competitive in the market place is it important for
Hilton to overlook employee development and well-being?
Frequency
a) To some extent 15
b) Not important 15
15 15 a) To some extent
b) Not important
Interpretation: 15 out of 30 respondents are 30 communicator are telling that to some
extent it important for Hilton to overlook employee development and well-being. But remaining
15 responsive are clearly stating that it is not it important for Hilton to overlook employee
development and well-being (Lapointe and Vandenberghe, 2018).
Theme 3: Employee development and well-being can be done in Hilton by leaders and managers

Q3) How employee development and well-being can be done in
Hilton by leaders and managers?
Frequency
a) Providing training 12
b) Motivating 18
12
18
a) Providing training
b) Motivating
Interpretation: The above highlighted picture it depicts that from the sample size of 30
people 12 candidate are telling that by providing training employee development and well-being
can be done in Hilton by leaders and managers. However, left over, 18 respondents are in favour
that through motivation employee development and well-being can be done in Hilton by leaders
and managers.
Theme 4: Leaders and managers contribute in employee development and enhancing their
motivation level

Q4) Is it so leaders and managers contribute in employee
development and enhancing their motivation level?
Frequency
a) Yes 22
b) No 8
22
8
a) Yes
b) No
Interpretation: Leaders and managers plays a vital role in the growth of the business in
the global market. 22 answerer are saying yes for the statement that leaders and managers
contribute in employee development and enhancing their motivation level. But on the other side
8 candidate are strongly opposing it for the above statement (Le and Lei, 2018).
Theme 5: Employee development helps to reduce employee turn out ratio in Hilton
Q5) Does employee development helps to reduce employee turn
out ratio in Hilton?
Frequency
a) Might be 11

Q5) Does employee development helps to reduce employee turn
out ratio in Hilton?
Frequency
b) Might not be 19
11
19
a) Might be
b) Might not be
Interpretation: employee development helps to reduce employee turn out ratio in Hilton
is agreed by 11 people who are selected in the survey out of 30 respondents. Additionally, 19 are
saying might be employee development helps to reduce employee turn out ratio in Hilton
Theme 6: Motivation level of workers can be raised by Hinton's leaders and managers
Q6) How motivation level of workers can be raised by Hinton's
leaders and managers?
Frequency
a) Appraisal 17
b) Incentives 13