Research Project: Line Manager and Leader Roles in Employee Wellbeing

This research project investigates the critical roles of line managers and leaders in fostering employee development and wellbeing, focusing on the context of the Arcadia group, a British multinational fashion retailer. The report begins by defining talent management and its six stages, highlighting the significance of leaders and line managers in creating a motivated and satisfied workforce. The study's objectives include discussing the core concepts of talent management, reviewing the effectiveness of leadership in employee wellbeing and retention, examining challenges leaders face, and recommending strategies to improve talent management and staff retention. The literature review explores the main concepts of talent management, the effectiveness of line managers and leaders, the issues leaders face, and strategies for enhancing talent management. The project emphasizes the importance of leadership in implementing strategies, gauging performance, and resolving issues. The study aims to provide actionable insights for organizations, especially in the fashion retail sector, to improve employee retention and overall organizational success.

Research Project
1

TABLE OF CONTENT
TOPIC: “Discuss the role of line manager and leaders in employees development and well-
being.”..............................................................................................................................................3
CHAPTER 1: INTRODUCTION....................................................................................................3
Background..................................................................................................................................3
Aim..............................................................................................................................................3
Objectives....................................................................................................................................4
Research questions.......................................................................................................................4
Rationale......................................................................................................................................4
CHAPTER 2: LITERATURE REVIEW.........................................................................................5
The main concept of talent management.....................................................................................5
The effectiveness of roles of line managers and leaders in employees’ well-being and their
retention within business.............................................................................................................6
Issues that leaders face while managing talent within their business..........................................7
Strategy for promoting talent management or increasing staff retention rate.............................9
Research plan/Gantt chart..........................................................................................................10
RESEARCH METHODOLOGY..................................................................................................11
REFERENCES..............................................................................................................................15
APPENDIX....................................................................................................................................17
2

TOPIC: “Discuss the role of line manager and leaders in employees
development and well-being.”
CHAPTER 1: INTRODUCTION
Talent management is all about performing activities that start from attraction of candidates
and ends to their retention within business or their happily separation. In another words it can be
discussed or considered as employment lifecycle that consists of 6 stages through which all
employees have to go. If employees stay with business for the long run or leave organization
happily then it can be known as improved talent management (Mahfoozi and et.al., 2018).
Leaders and line managers play a vital role in managing talent as they make use of appropriate
leadership and management style that makes employees feel valued and motivated. Motivation
leads to satisfaction and employees’ satisfaction is the main key of success of company and
better talent management.
Background
Talent management can be defined as a process of attracting, on boarding, training,
motivating and retaining talent within business. This study is based on Arcadia group, British
multinational fashion retailing company. It was mainly known as its previous parent company of
Burton, Dorothy, Topman, Topshop and others. This study is striving hard for being in the
competition after Covid-19 pandemic. This study will help this retailer out in managing talent
and regaining image. This present study is going to discuss the main concept of talent
management along with roles of line managers and leaders in managing talent with literature
review. It will further discuss some appropriate strategies by which leaders of Arcadia group can
increase staff retention rate or can develop employees’ well-being. It shows importance of
research methodology as how it can help scholar in completing as well as making research study
successful.
Aim
“To discuss importance of roles played by line managers and leaders for managing talent
or employees’ development.” Study on Arcadia group
3

Objectives
 To discuss the main concept of talent management
 To review effectiveness of roles of line managers and leaders in employees’ well-being
and their retention within business.
 To examine issues that leaders face while managing talent within their business.
 To recommend suitable strategy for promoting talent management or increasing staff
retention rate.
Research questions
 What does the term talent management define?
 How line managers and leaders help company in increasing staff retention and managing
talent?
 What problems, line managers and leaders face while managing talent within their
business?
 Which strategies should line managers develop for decreasing staff turnover and
managing talent?
Rationale
This study is all about talent management and identifying roles that line managers and
leaders play for managing talent and to help their company in increasing staff retention rate that
is vital for their image and success. The main reason behind selecting this topic is to help fashion
retailers of the UK in managing talent or increasing employees’ retention rate for being in the
competition. It is found that due to Covid-19 pandemic, fashion retailers and many other
companies are facing several challenges and employees also striving hard in getting employment
opportunities (Vaiman and et.al., 2018). So, this study will help them out in knowing suitable
strategies and roles of leaders in managing talent that would be beneficial for country as well as
it can improve economy. This topic has great scope as it can help students at academic level as
well. It can help them out in knowing importance of managing talent and importance of
leadership and it can help them out in the future in developing career by supporting company in
managing talent. Also, it is one of my interesting topics as I wanted to know about talent
management in detail. So, this topic has been selected.
4

CHAPTER 2: LITERATURE REVIEW
The literature review is the type of academic paper which helps scholar to know about the
collection of information from the various authors and also makes the research relevant. This
could also include the aim for the concepts of the talent management and effective role of
manager and leaders in employee along with the retention in the business. This also explain
about the issues which leaders are facing while by managing the talents in the business and
strategy for increasing the talent management for the employee retention rate.
The main concept of talent management
According to the White (2019), Talent management is not just seems to be limited for the
organization. As for this they are must be required for hiring the employee while by having the
high talent and also manage their work along with using the effective manner for their work.
This process can also include the capacity of the employee for their work in managing and also
maintain the competency of the employee in the organization for working either as direct or
indirect approaches. It is apparent that the interaction of ability the board is simply not restricted
to drawing in the best up-and-comers towards an association yet it is likewise about holding
them adequately inside the business by receiving moral and legit human asset rehearses which
inspire the workers severally and guarantee they are effective maintenance inside the association.
The ability the executives methods carried out by an association can be considered as a persistent
wonder that empowers an association to accomplish the different human asset prerequisites, for
example, sourcing, enrolling, creating, holding and advancing ability inside the business.
As per ODINTSOVA (2021), view that, On the off chance that a business needs to
guarantee that it has the most ideal ability pool when contrasted with its significant opponents in
the business then the administration should offer something exceptional to the representatives to
such an extent that they are pulled in to joining the association rather than the contending
associations. In any case, employing ability isn't the vital goal of enrolling the correct contender
for the correct occupation position. The administration should know about the systems that
should be executed to guarantee that the worker can offer the most ideal execution and it can
accomplish individual just as hierarchical targets. It empowers the association to place the
perfect individual in the correct occupation because of the successful appraisal of the abilities
and qualities that are required for the different occupation positions and in this manner building
5

up a compelling vital plan. The talent management in the organization also create the positive
environment for the employee while from which they can easily have their growth along with
also developed the better effective environment in the business.
Warraich and Ahmed (2020), view that, A judicious key ability the board strategy brings
about the accomplishment of the hierarchical vision, mission, objectives, and targets. Ability the
executives contributes in sifting through the representatives that are ending up being non-
compensating for the association and simultaneously it assistances in holding the best workers to
guarantee drawn out development and supportability of the business. Powerful ability the board
techniques empower an association to reinforce the design of human resources through strong
human asset systems. Powerful ability the board approaches empower an association to acquire a
cutthroat edge over its adversaries and build up a solid market presence that contributes towards
upgraded incomes and productivity through an improved standing of the organization. Judicious
ability the board arrangements empower an association to build up a decent standing inside the
work market by accomplishing the situation of quite possibly the most rumored and sought-after
businesses in the business for the work searchers. Moral and successful ability the executive’s
techniques empower an association in accomplishing improved participative dynamic from the
administration.
The effectiveness of roles of line managers and leaders in employees’ well-being and their
retention within business.
Qammar and Abidin (2020), said that, the line manager and leader for the employee try to
keep their organization and employee to being more motivated and also try to maintain the
organization strategy. A far-reaching worker upkeep package container shoulder a vital part in
both drawing and land key representatives, just as in lessening turnover and its connected
expenses. These complement to connotation's profitability and in general occupational
performance. It is more effective to hold a quality representative than to enroll, train and situate a
substitution worker of a similar quality. The line manager in associations frequently don't
comprehend the likely force of happiness and work-conduct disorder meanwhile they don't
distinguish around rehearses that can improve happiness and effort behaviour. To exacerbate the
situation, in governments the business circumstance fixes non usually echo with separated
6

representatives. Many hates existence told just how sound, beneficial, all things considered,
okay, adaptable, drew in or enabled they might be the environment where significant expanded
and also involving the cost responsibilities is normal. In this, humanoid advantage specialists
should be have the proper segments, arrangements also, motivators to help positive results all
through the association.
Abbas and et.al., (2020), view that, the role of manager to keep their employee to being
motivated and also help for having their better job opportunity. While through which they can
make sure about their job position in organization. Employee job satisfaction then promise issues
remain important rudiments of employee upkeep agendas. This meaning treatment toward these
components obvious, however actually responsibility so necessitates about speculation besides
these can be easily have left one or more than one dat. Hence, by this result, zeroing in employee
upkeep regarding long-drawn-out implementation, success, illustrative sureness then countryside
effort, in adding for reduction together income then illustrative connected subjects remain
certainly worthwhile and monetary speculation. The most important things that can the employee
also make sure about their performance in the organization towards which hey can easily have
their work to be completed.
As per Paul (2019), said that, the main role for line manager while through which they
can help their employee for having their performing the best strategy along with this also makes
sure about the various kinds of factor which are must be required for developing the organization
factors. A proficient line director by their group consistently through the implementation for
tiered technique, philanthropic course, relaxing hold-ups, charitable motivation, approximating
implementation, investigation intelligences then creation a restorative move to have the
aberration. Line administrators frankly influence worker fulfilment then obligation besides,
subsequently, commanding success. While high level administration is answerable for figuring
authoritative procedures, the undertaking of executing the technique occurs at the grass root
levels of an association. Line supervisors appointed with ensuring that procedures are carried out
at lower levels are in the best spot to gauge execution, recognize the system of execution projects
and resolve issues to meet objectives in an opportune way. As line manager in the organization
play their important while through which they cannot effectively work through they can work
with having the effective manner skills and also makes the goals to be completes.
7

Issues that leaders face while managing talent within their business.
As per Chillakuri (2020), view that, while managing the talent management in business
leader are facing issues and many challenges. As they are facing the issues for communication
and motivation for their employee. In organization not all employee listen to their strategy and
also what leaders are saying for their benefits. The manager or leader must frequently be a
component of distance from the remainder of the group. This brands probably the utmost
examination intended for directors crossing over the coldness by feasible and convenient
interpersonal skills. Great chiefs essential toward make advanced change in and talking abilities
by way of they undertake a huge part in the accomplishment of group. This suggests director isn't
deliberating splendidly through their related to business matters and also have the individuals for
achieving the goals and objective. could damaging the chief representative association, however
for representatives about the business loads. Communication skills also play important while
through which they cannot easily have their passing the information properly and also do not
have the better development of their skills which are must be required to them in having the high
development of the skills.
According to the Aravindakumar (2020), talent management plays important for having
the high level of development in the organization towards their marketing strategy. This could
also lead for having the better relationship with the other people in the organization. They can
also face the issues for lack of leadership towards their employee and that could also lead them
for lack of communication in organization. The qualities must be improved through which the
leaders can effectively work with their employee and make their work to be more motivated.
While by having the experience for which they can easily identify the talent along with this they
can easily makes sure about how they can deal over any situation. This might be also led them
for having the better development and also help in organization for having the better skills. If in
organization the manager is facing high issues for employee talent management than for this the
manager can set up the strategies while through which they can have the employee for working
with their goals and objectives.
Katsaros, Tsirikas and Kosta (2020), view that, Hiring the right employee can be the
solution for having the better results in their organization. While by hiring the wrong employee,
this might be also led for having their loss in the business and this could be led for leaders facing
8

issues and challenges. Yet, be cautious leaders have the interesting position of discovering the
equilibrium of getting the outcomes need and not harming any associations with colleagues
simultaneously. Sadly, there's no simple path through how much the experience did the
employee have knowledge in their work. Experience must be important for the employee and
leaders for handling over their situation and might be possible for them in having the better
hiring decision making through which they cannot face any issues for business.
Strategy for promoting talent management or increasing staff retention rate.
According to the Florentine (2019), As it has been seeming that talent management plays
the important role for which they can make sure about their organization been success or not. For
which they can also make their strategy through they can make their organization along with
their employee for having their large benefits. While by having the proper training and
development for the employee that could also led for having the better development. As this
might be also led for having the better knowledge and make sure about their skills which are
required to them for their high impact in the business. While through which the training and
development programme must be important for them in having the progress for their work along
with this make their business to be achieve the goals and objective.
As per Molony (2021), view that, Positive feedback is also important for the strategies for
the organization and also make sure about their feedback to be important so that through having
the feedback they can improve the lacking things in company. Positive input ought to be offered
regularly to rouse representatives and to give them the assurance they need to accomplish their
best work. In any case, productive and remedial criticism is additionally significant, especially
when there's a pressing issue that should be stopped from the beginning. It might be seeming the
important for which they can work and have the advantage for their work. While through which
they can have the high impact on the organization along with this also make sure about those
things which are important for the organization. As having the proper training and any other
programme that could also include the profits for the organization towards their working skills
and make their development for having the high skills impacts. While at time of hiring the
human resources to employee at that time they can make sure about their skills and also make
their goals and objective while to be completed over the given time.
9

Research plan/Gantt chart
Gantt chart in research plays a vital role as it helps viewers or readers in knowing as how many
activities have been performed by researcher along with time taken in each activity.
Activitie
s
Week 1st week
2nd
Wee
k 3rd
Week 4th Week 5th Week
6th
Week 7th Week 8th
Topic
identificatio
n
Developmen
t of aim and
suitable
objectives
Conducting
literature
Research
methodology
Conducting
questionnair
e
Submission
of research
10

RESEARCH METHODOLOGY
Research type: Research is a logical as well as systematic search for useful information relevant
to research study. Data can be collected in several forms but in research study there are mainly 2
forms in which data are being gathered such as numbers form and non-numerical form. Selection
of research type is also dependent on the nature of research topic. As per the form of data
collection, research type is categorized into 2 parts such as: qualitative and quantitative. In
qualitative research type, data are being gathered in non-numerical form or in words form
(Korstjens and Moser, 2017). Whereas, in quantitative research type, data are being collected in
the form of numbers. For this research study, researcher will gather data in the form of non-
numerical. Researcher believes that decision can be made better when he knows perceptions and
thinking of people as what they think and it can be known with qualitative research type.
Researcher can know feelings of people by gathering data in words.
Research approach: Research approach involves philosophical assumptions or distinct methods
of collecting data. It is all about development and generation of theory for collecting data. Main
types of approaches in research methodology are: inductive and deductive. In inductive research
approach, researcher does not develop an existing theory and rather this they focus on collecting
data by developing new theory, he collects appropriate data that can help him out in
accomplishing goals of taking decisions. Whereas, in the types of deductive research approach,
scholar develops an existing theory of hypothesis and on the basis of assumptions or hypothesis,
data are being gathered. Selection of research approach is easy because it is associated or linked
with research type. For qualitative research, researcher needs to use inductive approach and for
quantitative research type, they have to use deductive research approach. For this study of talent
management or knowing roles of leaders in employees’ well-being, inductive research approach
will be used because of its suitability with qualitative research.
Research philosophy: Research philosophy refers a hypothetical way in which researcher
assumes that by collecting and interpreting data in such manner, better results can be gathered. In
this stage, researcher evaluates themselves and tries to get answer of what they are actually doing
and how they can better gather knowledge about the world. As like research types and
11

approaches it is also of 2 types that is known as: positivism and interpretivism. Interpretivism is
based on principle which states that in research study, scholar performs a specific role in
observing the social world in order to know that what people think and why they think so. In
detailed manner, research interprets all data and social world in order to gather information
relevant to the topic. For better results and information, researcher also requires working as a
social actor to appreciate difference between people and their behaviours (Schlagwein, 2021).
Whereas, positivism research philosophy argue and state that for understating social world there
is need to perform functions in an objective manner. According to this, researcher can increase
knowledge or gathered data by generation of new theory. Researcher will focus on interpretivism
research philosophy in this study because it is associated or suitable with inductive approach and
qualitative research.
Data collection: In regard to research study, it can be said that appropriate data is the main key
of its success. When researcher has suitable and accurate data relevant to the topic then he is
more likely to accomplish all of its goals by making better decision. Or in another words it can
be said that without collecting data, researcher cannot even complete research study and cannot
accomplish goals. So, for this purpose and importance, scholars have to perform this activity of
collecting data but the main thing that they need to focus on is deciding the best type of data
collection. As per the availability as well as types, data collection is of 2 types such as:
secondary and primary. All first hand or brand new data that may never being used before is
known as primary type of data. Whereas, secondary data is all about second hand data that may
be used by other researcher for conducting study (Yousaf, Ellahi and Khan, 2019). For gathering
secondary data, researchers have to use all sources where such data have been published already.
Some common and appropriate sources of secondary data collection are: literature review,
articles, books and journals, online library and others. For this study, researcher will gather both
primary and secondary data in order to make study successful. For primary data: questionnaire
will be conducted and for secondary type of data, literature will be developed.
Sampling: After deciding the type of data, researcher need to select sample or target people. The
reason behind performing this step just after of data collection is to know the type of data
collection. Sample is being selected only when, researcher collects primary data. In regard to
sample, it can be said that it is being targeted by scholars in primary data collection for gathering
12