This report provides a detailed analysis of industrial action and conflict resolution within the context of employment law. It begins by describing a specific industrial dispute, examining the parties involved, the actions taken, and the nature of the conflict. The report then explains what constitutes 'official' industrial action, defines conflict and misbehavior in the workplace, and compares the chosen case study to historical industrial disputes. Furthermore, it discusses the role of HR professionals in advising and guiding managers to effectively manage and resolve disputes, and explains the functions of external conciliation, mediation, and arbitration services. The report also delves into the indeterminate nature of employment relations, contrasting unitarist and pluralist approaches, and assessing factors impacting these relations. It examines the contract of employment, sources of UK and EU employment law, developments in individual employment law, and the purpose of statutory trade union recognition. The report further explains employee involvement, participation, and partnership, comparing union and non-union approaches to employee representation, and assessing the link between employee voice and organizational performance. Finally, it distinguishes between conflict and misbehavior, official and unofficial industrial action, contemporary trends in conflict, and the skills required to guide managers in grievance handling, concluding with a discussion of third-party conciliation, mediation, and arbitration. Desklib offers a range of study tools including solved assignments and past papers.