This assignment solution comprehensively addresses key aspects of employment relations. Part A focuses on workplace conflict, providing strategies for elimination, successful conflict outcomes, and methods for seeking employee input. Part B delves into strategic and operational planning, emphasizing employee involvement and the roles of managers. It covers Key Performance Indicators (KPIs), relevant legislation, and the importance of job descriptions. The solution also outlines policy development, employee induction, and the review of policies and procedures in response to changes in the macro environment. Furthermore, it explores contingency planning, rapport building, and the principles of natural justice. Finally, it emphasizes the importance of confidentiality and provides resources for further information, including the Fair Work Commission.