Analysis of Employment Relationship Issues at Marks and Spencer

This report analyzes the employment relationship within Marks and Spencer, a major British retail company. It begins by defining the employment relationship and its importance for organizational effectiveness. The report then delves into the practical and legal challenges of managing em...Read More

Business Management

Table of content
• Introduction
• Legal and practical challenges in managing employment relationship
• Recommendation set of employment relations issues
• Conclusion

Introduction
• Employment relationship can be describe as the legal link between employers and employees. It is
crucial that organisation have effective employee relation in order to enhance business practices or
carry out organisation activities in more effective manner. Employment relationship exist when an
individual carry out practices or work under certain condition for the return of remuneration. This
presentation is based on Marks and Spencer company. This is one of the largest British retail
company that was founded in year 1884. Respective organisation was established by Michael
Marks and Thomas Spencer.

Practical and legal challenges in managing
employment relationship
• Employee relationships are those that exist between staff who perform in the same organization. To
be engaged and stress-free, every worker should ideally feel at ease with others. Disputes have
never resulted in a resolution; instead, they are a waste of time and contribute to a toxic work
environment. Employees must collaborate as a single unit to develop more inventive plans and
complete things at a much quicker rate.

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• Conflict management: Conflict may occur in any setting of business organization, and the
workplace is no exception. Issues between workers or a direct argument between an employee and
the company owner are common occurrences. The ability to effectively manage conflict is critical
to the company's long-term viability. One of the most contentious concerns that's how the two sides
communicate with one another, if they communicate at all. If the two sides cannot directly connect
and have their concerns heard, the disagreement might escalate into something far worse.

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• Hour and wage issues: While managing employment relationship, HR manager face issues related
with working hour of employees and their wages as well.
• Adequate safety in the workplace: Every business owner's top priority will be to promote
workplace safety. This should be true regardless of the industry. This helps ensure that all
necessary protective equipment is used and that adequate security measures were taken.

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• Annual leave Disputes: It is also a major issue that company is facing at the time of managing
employee relationship. Thus, it is significant for HR management to manage employees leaves and
provide them proper information.
• Timekeeping and attendance issues: Time tracking and participation reactions are important, and
using employee software can help you minimize many more of them. Having allowed
organizations to share their time and interact about participation issues directly from their
connected phones reduces conflict and gives them with a useful advantage.

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• In addition to this, Employees must not expect financial benefits that surpass the budget of the
organization. When administration refuses to provide the appropriate incentive or privileges to
staff, they get negative and spread rumours. They disparage their bosses, lose interest in their jobs,
and their connection deteriorate as a result. Employees must have reasonable expectations in hopes
of avoiding such a predicament. Don't ask for something employee know isn't attainable and could
risk the organization's resources.

Recommend set of employment relations issues
• Employment relationship can be described as the way or manner in which managers or HR
representative of Marks and Spencer company interact with the workers. This will have major
influence over the performance of employees as well as working culture. It is important that
respective company is focusing n the reducing employment relation issues and carry out business
task in more accurate manner.

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• Positive feedback – Positive feedback is very effective and crucial for overcoming with
employment relation issues. It is essential for senior management or employer of Marks and
Spencer company to provide positive feedback to employees.
• Improve communication – Marks and Spencer company needs to focus on improving
communication with in organisation. It has been determined that better and effective
communication will lead to develop better or effective relationships with each other. This will have
direct impact over reduction in employee relation issues

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• Provide career development opportunities – It is suggested to respective company to provide
various career development opportunities to its employees. This will help in motivating employees
to increase the level of their performance as well as attain better opportunities.
• Team member involvement – Involvement in of team member in decision making practices or
other team activities is very crucial as it is effective way to develop strong relationships with other
employees.

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• Events – These little drives of events really go far in refreshing the bond among the employees.
Permit them to enliven the workplace, their work stations and make every one of the important
courses of action themselves
• Employee recognition – It is recommended to the Marks and Spencer company senior
management that organisation should consider employee recognition practices. There are different
ways and approaches through which respective company can recognise the efforts or hard work
performed by employees.

Conclusion
• From the above-mentioned report it has been summarised that, employee relations refer to the
important activities that attempts to create and maintain positive relationships with its personnel.
Businesses strive to retain staff loyal and involved in their job by establishing positive, productive
employee relations. In addition to this, HR manager also evaluate the issues that they faced at the
time of managing employment relationship. This is the reason that, both manager and workers are
responsible for managing positive relation between them as it may directly contributes in attaining
favourable results.

References
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Humanities And Social Science (IOSRJHSS), 25(9), pp.17-22.
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leadership and workplace conflicts: The mediating role of employee resolution efficacy. Journal of
Management, 44(5), pp.2037-2063.
• Octanisa, D.S., Sari, N.P.R. and Ariani, N.M., 2018. Pengaruh employee relation terhadap motivasi
kerja karyawan intercontinental bali resort. Jurnal Kepariwisataan Dan Hospitalitas, 2(1), pp.106-
125.

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• Reb, J., Chaturvedi, S., Narayanan, J. and Kudesia, R.S., 2019. Leader mindfulness and employee
performance: A sequential mediation model of LMX quality, interpersonal justice, and employee
stress. Journal of Business Ethics, 160(3), pp.745-763.
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Employee Performance: A Contextualized View. Psychological Reports, p.0033294121997783.
• Hee, O.C. and Jing, K.R., 2018. The Influence of human resource management practices on
employee performance in the manufacturing sector in Malaysia. International Journal of Human
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•Thank You….