Health and Social Care: Analysis of Empowering User Rights and Needs

This report examines the crucial aspects of empowering users in health and social care, focusing on the case of Denise, a patient showing early symptoms of dementia. It delves into current legislation, sector skills standards, and the impact of policies like the Equality Act 2010 and the Care Act 2014 on user rights. The report emphasizes the importance of effective communication between care workers and individuals to maximize the rights of those receiving clinical services. It also covers the role of the code of practice for social care individuals, and discusses factors that influence user rights in the healthcare industry. The conclusion highlights the significance of legislation, standards, and policies, along with effective communication and cultural sensitivity, in enhancing the quality of care services for users like Denise.

Empowering Users in
Health and Social Care

Table of Content
■ Introduction
■ Current legislation and sector skills standards
■ Achievement of promoting and maximizing the rights of users
■ Communication between care workers and individuals
■ Conclusion
■ References

Introduction
Health and welfare of individuals is an essential aspect of UK economy in order to evaluate
the level of effectiveness and efficiency of legislation, policies and regulations.
Empowerment and welfare can be treated as the baseline for the country economy. This
assignment is based on the case of Denise who is showing early symptoms of dementia. In
healthcare sectors, number of service providers are required to comply with needs of service
users by considering government regulations and rules.

Current legislation and sector skills
standards
Legislation, skills and standards are the key elements for shaping organizational policies
which comply with empowerment of service users for reservation of code of conduct and
for personal interest in order to determine public health interest. There are number of
legislation and standards which has a major impact on policies and practices of
organizations that help in empowerment of service users by enhancing rights of Denise in
terms of empowering themselves. It is important to understand such legislation and policies
which are treated as a set criteria for organization

Cont.…
Legislation- This involve legislation applied in case of Denise while providing appropriate services
for her well being.
Laws and legislations Segmented skills Organisational policies and practices Promoting for Denise
Equality Act 2010 The act was developed for ensuring equal rights
and power for all race, gender, age and nationality.
The major role is to promote equality among
individuals in order to reduce discrimination which
is done on the basis of these aspects.
According to this law, it is important for a
healthcare organisation to comply with all the
guidelines of Equality act 2010 by equally treating
their all service users and reduce discrimination
within the premises.
As Denise is experiencing dementia and is isolated
from the society, the treatment which has been
providing to her must be offer to each patient who
is facing similar kinds of problems as it will help
them to recover soon.
Care Act 2014 It is important for the organisation to have trained
employees and wide range of skills and knowledge
along with communication power and decision
making skills.
In an organisation, employees who are provided
with training are more induced to perform their
responsibilities in a better way, communication
ability help them to deliver and gain information
and knowledge will contribute to professional
development as well as decision making skills
describes emergency responses.
In context with the given case study, only trained
care professionals and general practitioners could
help selected individual to enhance her current
situation by effective communication skills and
making right decisions for her.
Code of practice for social care individuals It is important for service users to set an objective
and include active participation in their treatment.
They are required to behave well and with honesty.
All codes of practices are developed to insure
betterment of social care users as well as
organisation.
In context with Denise, the general practitioners
and her personal care need to provide fair treatment
with all honesty and affection.

Achievement of promoting and
maximizing the rights of users
It is very essential to empower individuals who require health and care by providing them
opportunities and enhancing their individual rights. It help in enhancing the effectiveness of
activity if the organization is dealing in medical sector in United Kingdom. It is important
to understand empowerment, for analyzing the factors that help to improve the health
conditions of given patient named Denise. There are number of factors which develop and
influence rights of users in social healthcare industry.

Cont.…
Laws and legislation-
Certain organization have their individual interest and such interest are generally
marked as policies and rules of that organization. In healthcare sectors a broad range of
acts like equality act, Care act 2014 and code of participation allow social care sectors
to enhance their service quality which is delivered to service users like Denise.
■ Equality act
■ Care act 2014

Communication between care workers
and individuals
A clear communication is necessary between service providers and individuals in order to
maximize the rights of people receiving clinical services. An ineffective communication
will result in number of difficulties such as analyzing needs and wants of service users and
to provide them suitable treatment. There are number of strategies that are available for
making the conversation more effective between Denise and her care professional of social
and healthcare sectors.

Conclusion
From the above task it can be concluded that, legislation, standards and policies are very
important to promote an maximize the rights of users. Legislation such as Equality act
2010, care protection act and code of conduct plays an important role in empowering
service users. Along with that factors like culture, communication and laws are responsible
for promoting such rights of users. In order to develop effective communication, personal
attention and active communication was developed to enhance the quality of care services.

References
■ De Ridder, M., and et.al., 2017. A systematic review on incentive-driven mobile health
technology: As used in diabetes management. Journal of telemedicine and telecare.
23(1). pp.26-35.
■ Faiola, A. and Holden, R.J., 2017. Consumer health informatics: empowering healthy-
living-seekers through mHealth. Progress in cardiovascular diseases. 59(5). pp.479-
486.

Thank You