HND Health and Social Care Unit 09: Empowering Users Project, LCC

This assignment is a comprehensive project for HND students at London Churchill College, focusing on Unit 09: Empowering Users in Health and Social Care. The project requires students to demonstrate their understanding of how legislation and sector skills standards promote user rights, analyze factors affecting participation and independence, and assess risk management within health and social care settings. It also involves evaluating the administration of medication using a case study of an elderly woman, Moira, who receives support from Good Neighbours. The assessment includes a PowerPoint presentation, an essay, and a brochure, each addressing specific learning outcomes related to maximizing user independence, promoting participation, managing risks, and ensuring good practice in medication administration. The project emphasizes the importance of communication, organizational systems, and balancing individual rights with care provider responsibilities, aiming for students to achieve pass, merit, and distinction criteria through detailed analysis and critical evaluation.

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ASSIGNMENT BRIEF
Programme: HND-Health and Social Care
Unit Number and Title: Unit 09: Empowering Users in Health and Social Care
Unit Level: Level 4
Unit Lecturer: Eugenia Dakwa; Dr.Fidelia Bature
Email [e-mail];
[e-mail]
Programme Leader: Rhyddhi Chakraborty
Email [e-mail]
Personal Tutor/s: Moliha Khatun
Email/s: [e-mail]
Key Dates
Issue date: 09.09.2019
Submission date: 04.12.2019
Result Published Date: 4 weeks after submission (Feedback is available after 3 weeks)
Introduction
The aim of this unit is to enable learners to explore how to empower individuals using health and
social care services in order to maximise their independence. It is essential for all healt
social care professionals to understand that the service they deliver enables individuals t
participate in the decisions that are made about their lives. First, learners will explore h
legislation and the sector skills standards regarding the design and review of services promote
independence, which in turn is captured within organisational policies and procedures. Second,
learners will investigate factors that can affect participation, independence and choice, including
systems for assessing and minimising risk. Finally, learners will investigate the administration of
medicine and the effectiveness of policies and procedures for administering medication in
achieving the best possible outcomes for users of services. Learners will study legislation
factors that affect the care that is received. Learners will also examine strategies to promote the
best possible outcomes for individual users of services.

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Learning Outcomes
Learning Outcomes Assessment Criteria for pass
LO1: Understandhow the
design and review of
services promotes and
maximises the rights of
users of health and
social care services
1.1 Explain how current legislation and sector skills standards
influence organisational policies and practices for promoting
and maximising the rights of users of health and social care
services.
1.2 Analyse factors that may affect the achievement of
promoting and maximising the rights of users of health and
social care services.
1.3 Analysehow communicationbetween care workers and
individuals contribute to promoting and maximising the rights
of users of health and social care services.
LO2: Understand how to
promote the participation
and independence of users
of health and social care
services
2.1 Explain factors that may contribute to loss of independence,
non-participation and social exclusion for vulnerable people.
2.2 Analysehow organisationalsystems and processes are
managed to promote participationand independenceof
users of health and social care services.
2.3 Analyse the tensions that arise when balancing the rights of
the individual to independence and choice against the care
provider’s duty to protect.
LO3: Understand the
responsibilityof managing
and monitoring risks in
health and social care
settings
3.1 Use a case study from a health or social care setting to
identify the extent to which individuals are at risk of harm.
3.2 Analysethe effectivenessof policies, procedures and
managerial approach within a health or social care setting for
promoting the management of risks.
LO4: Understand how good
practice in the
administrationof medicine
is essential for users of
health and social care
services.
4.1 Review current legislation, codes of practice and policy that
apply to the handling of medication.
4.2 Evaluate the effectiveness of policies and procedures within
a health and social care setting for administering medication.
Scenario/Case Study(s)
CASE STUDY(Use the Case Study to complete all Tasks)
Moira is 87 and lives alone since her husband died 15 years ago in tragic circumstances. She
can’t walk well and wears a metal leg and foot brace, and so finds it difficult to go outside to the
shops. Sadly, her memory is fading and she is also showing signs of early dementia. Moira does

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have a daughter but she lives abroad so rarely sees her and her friends have now died or are no
mobile themselves. Her GP contacted Good Neighbours because she was increasingly worried
about Moirawho was sociallyisolated and having difficultyremainingindependent.Good
Neighbours arranged for volunteers who run telephone service- ring Moira every day to c
how she is, and if there are any immediate issues that require our attention whether h
related, paying bills or hospital visits. They also matched her with a lovely carer who visits her
every day and sits and chats with her and sees how she is doing with her medication, help her to
have medications, help her to be organised in the household chores. When no one remembered
her birthday, the volunteer and the carer took her out to lunch which cheered her up no end.
So Good Neighbours help people like Moira whom they try and help to have a better life and to
remain independent, as long as, possible. So, using Moira’s case analyse and explain through
the tasks, how Good Neighbours can empower Moira through their services
Specification of Assessment
Assignment title Assessment
method
Criteria covered
(see LO table)
Final
submission
dates
Task One (LO1): Understand how
the design and review of services
promotes and maximises the rights of
users of health and Social care
services.
Power point
Presentation
(Consider using
the case study)
1.1, 1.2, & 1.3
Presentation
Third/Fourth
Week
Oct 2019
Final
Submission
(All Tasks
including
Powerpoint
Slides)
04.12.2019
Task Two (LO2 & LO 3): Understand
how to promote the participation and
independence of users of health and
social care services (LO2)
Understand the responsibility of
managing and monitoring risks in
health and social care settings (LO 3)
Essay
(Consider using
the case study)
2.1,2.2 and 2.3,
3.1& 3.2
Task Three (LO4): Understand how
good practice in the administration of
medicine is essential
Brochure
(Consider using
the case study)
4.1. 4.2.

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Note on Criteria Mapping:
Unit 9 (1.1):Explain how current legislation
and sector skills standards influence
organisational policies and practices for
promoting and maximising the rights of users of
health and social care services.
Mapped with Unit 2(2.2):Explain how local
policies and procedures can be developed in
accordance with national and policy
requirements
Learning Outcome and Assessment Criteria
Pass Merit Distinction
LO1: Understand how the design and review of services promotes and maximises the rights of
users of health and Social care services (Task 1)
1.1: Explain how current
legislation and sector skills
standards influence
organisational policies and
practices for promoting and
maximising the rights of users
of health and social care
services.
1.2: Analyse factors that
may affect the achievement of
promoting and maximising the
rights of users of health and
social care services.
1.3: Analyse how
communication betweencare
workers and individuals
contributeto promoting and
maximising the rights of users
of health and social care
services.
M1: Identify and apply
strategies to find appropriate
solutions
M2: Select / design and apply
appropriate methods /
techniques
D2: Take responsibility for
managing and organising
activities
LO 2: Understand how to promote the participation and independence of users of health and
social care services (Task 2)

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2.1: Explain factors that may
contribute to loss of
independence, non-
participation and social
exclusion for vulnerable
people.
2.2: Analyse how
organisational systems and
processes are managed to
promote participation and
independence of users of
health and social care
services.
2.3: Analyse the tensions that
arise when balancing the
rights of the individual to
independence and choice
against the care provider’s
duty to protect.
M2: Select / design and apply
appropriate methods /
techniques
D2: Take responsibility for
managing and organising
Activities
LO 3: Understand the responsibility of managing and monitoring risks in health a
social care settings(Task 2)
3.1: Use a case study from a
health or social care setting to
identify the extent to which
individuals are at risk of harm.
3.2 Analyse the effectiveness
of policies, procedures and
managerial approach within a
health or social care setting for
promoting the management of
risks.
M2: Select / design and apply
appropriate methods /
techniques
M3: Present and communicate
appropriate findings
D1: Use critical reflectionto
evaluate own work and justify
valid conclusions
D2: Take responsibilityfor
managing and organising
Activities
LO4: Understand how good practice in the administration of medicine is essential for users of
health and social care services (Task 3)
4.1: Review current legislation,
codes of practice and policy
that apply to the handling of
medication.
4.2: Evaluate the effectiveness
of policies and procedures
within a health and social care
setting for administering
M2: Select / design and apply
appropriate methods /
techniques
M3: Present and communicate
appropriate findings
D2: Take responsibilityfor
managing and organising
Activities
D3: Demonstrate
convergent/lateral/creative
thinking

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medication.
MERIT AND DISTINCTION DESCRIPTORS
In addition to the Pass criteria, this assignment gives you the opportunity to submit evidence to
achieve the higher Grades of MERIT and DISTINCTION
M1: Identify and apply
strategies to find
appropriate
solutions
Effective judgments
have been made
To achieve M1 you must demonstrate
effective judgments that you have
looked at different types of factors and
communication in promoting the rights
of users (Task 1)
M2: Select / design and
apply appropriate
methods / techniques
A range of sources of
information has been
used
To achieve M2 you must select
appropriatemethods for participation
and a range of sources of information
has been used. The
bibliography/reference must be
presented in an appropriateformat
(Task 1, 2, 3)
M3: Present and
communicate appropriate
findings
An appropriate structure
and approach has been
used in the presentation
and
communication of your
findings
To achieve M3 you have presented the
findings of the research and
communicated to readers in an
appropriateformat/language(Task 2,
3)
D1: Use critical reflection
to evaluate own work and
justify valid conclusions
The validity of results
has been evaluated
using defined criteria
To achieve D1 you must critically
evaluate your findings and draw
conclusions. You must be critical of
ideas put forward and offer justification
on how the conclusions have been
developed (Task 2)
D2: Take responsibility for
managing and organising
activities
Autonomy/independence
has been demonstrated
To achieve D2 you should take an
effective approach to independent
research and study and will have met
the deadline to submit the tasks and
achieve the unit assessment criteria
(Task 1, 2, 3)
D3: Demonstrate
convergent/lateral/creative
thinking
Innovation and creative
thought have been
applied
To achieve D3 you should evaluate the
presentation and put forward ideas for
any changes. This should include
content, presentation skills and
research that have been undertaken.
(Task 3)
DISTINCTION

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Presentation Structure
● Introduction
● Main Body (Task)
● Conclusion
● References
(following Harvard Reference
Style)
Essay Structure:
● Cover
● Introduction
Main Body (Tasks)
● Conclusion
References (following Harvard
Reference Style)
Brochure Structure:
● Open a Word
document.
● On the upper left,
click the "Office
Button".
● In the left vertical
column, click the
"New" tab.
● Scroll down and
select ‘Brochures’
● Use images in the
brochure.
● Follow the ACs
Ask further support from
your Lecturer/Personal
Tutor
Assignment Submission Guidelines:
▪ Preferred writing styles Arial, Verdana, and Times New Roman
▪ Line spacing 1.5, Font Size 12
▪ Consistency in Heading Scheme, bullets, and numbering
▪ Consistency in top, bottom and left, right margins
▪ Alphabetical Harvard referencing/ bibliography
Recommended Resources
Books:
 Fawcett, Barbara, Fillingham, Joy, River, Dawn, and Smojkis, Maureen. 2018. Servic
User and Carer Involvement in Health and Social Care: A Retrospective and Prospective
Analysis.UK: Palgrave.
 Johnson, Neisha S. 2018. My Story to GOOD HEALTH: GOOD HEALTH: "An
Inspirational, Simple and Empowering Story of how I changed a Crisis.UK: CreateSpace
Independent Publishing Platform.
 Lawson, L., Peate, I. 2009. Essential Nursing Care: A Workbook for Clinical Practice. UK:
John Wiley & Sons Ltd., 2009)
The book provides useful information on the safe administration of medication.
 Ramon, Shalit. 2002. Users Researching Healthand Social Care: An Empowering
Innovation (Theories in Social Work). UK:British Association of Social Workers.

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 Read, J. and Wallcraft, J. 1992. Guidelines for Empowering Users of Mental Health
Services. UK: COHSE.
Journals
 Community Care
 Nursing Times
Both of these magazines include pertinent articles and relevant case studies.
Websites
www.bbc.co.uk/learningzone/clips/presentation-skills/352.html
This website provides guidance for successful delivery of presentations
 www.bbc.co.uk/news/health-22252425 www.healthline.com
Provides expert information on the administration of medication in care settings – search
for this on the home page. www.nhsidentity.nhs.uk/page/5764 NHS website on preparing
presentations
Assignment Submission Instructions
To submit Assignment, please follow the instructions below -
1. Go to the following website: http://www.turnitinuk.com/
2. Start by clicking on the class name you would like to submit to after logging i
Turnitin
3. You will see a two links, one for your Draft Submission and one for the Final
Submission. Click on the Submit button to the right of the assignment you wish to submit.
Please remember that you will only be able to submit to each folder once.
4. Select single file upload from the Submit: pull down menu

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5. Enter a title for the submission
6. Once the requirements for single file upload have been reviewed, students have
choice to upload a file from:
● the computer
● Dropbox
● or Google Drive
Click one of the submission buttons and then select the file you would like to upload
7. Click Upload to upload the file
8. Review the preview panel. Click the Confirm button to upload the file to the assignmen
If you still have any questions or need any help, please contact with your Personal Tutor.
Assignment Submission Limit
Learners must submit their assignments via Turnitin. Turnitin is an originality checking a
plagiarism prevention service that is used by the College to assess assignments.

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The College has a cap on the number of times that an assignment can be submitted through
Turnitin. Students will now only be able to obtain one similarity report prior to their fina
submission.
Students wishing to generate a similarity report before their final submission should submit their
assignment in the Drafts Folder on Turnitin. Only one submission can be made to this folder and
no submissions to this folder will be assessed.
The Final assignment must be submitted in the Final Submission Folder or the Learner will be
considered absent for the submission, even if they have submitted in the Drafts Folder.
For the final submission, Learners must add the feedback front sheet to declare the authenticity
of their assignment.
Achievement of a Pass Grade
A pass grade is achieved by meeting all the requirements defined in the assessment criteria for
each individual unit.
Achievement of a Merit or Distinction Grade
All the assessment criteria and merit grade descriptors need to be completed within a u
achieve a merit grade. All the assessment criteria, merit, and distinction grade descriptors must
be completed within a unit to achieve a distinction grade.
Academic Misconduct
Academic Misconduct is an act of gaining an unfair academic advantage in relation to formal or
informal academic exercises. Examples of academic misconduct are- Cheating in an
examination; Impersonation; Fabrication; Collusion; Plagiarism; Submission of work produced by
someone else.
The College consider all academic misconduct seriously. For reference, learners are
recommended to read the following documents and to consult with their Personal Tutors -
● LCC Harvard Referencing Guide (Located in VLE)
● Academic Discipline Policy (Located in VLE)

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Mitigating Circumstances
Mitigating circumstances can be defined as circumstances that are unexpected, significan
disruptive and beyond the control of the student, which could not be reasonably predict
accommodated by the student and which affects student’s ability to meet assessment deadlines
or impairs the performance of the student in assessment.
If you wish to apply for mitigating circumstances, you can obtain the form from E-Learning, your
personal tutor or reception. The completed form must be accompanied by evidence such as a
medical certificate in the event of you being sick.
Please note that the lecturers do not have the authority to extend the coursework deadlines and
therefore do not ask them to award a coursework extension. For further information ple
consider reading the following policy-
● Mitigating Circumstances Policy (Located in E-learning)
Referencing Guide
Harvard Referencing System
We expect students to use the alphabetical or name-date method known as the HARVAR
system. There are two parts in this system:
1. Citation within text or body of the report:
In this the author's surname and year of publication are cited in the text, e.g. (Bond, 2004).
Examples of citation within text or body of the report:
1. Cormack (1994, p.32-33) states that................
2............. This view has been supported in the work of Cormack (1994, p.32-33).
3. Jones (1946) and Smith (1948) have both shown……
4. Corporate Author: 1st citation: Royal College of Nursing (RCN), 2007 2nd citation: RCN, 2007
2. Reference List:
A reference list (of these citations) is included at the end of the assignment, in alphabetical orde
by author. The reference list also includes additional details such as the title and publisher.

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A bibliography lists relevant items that you have used in the preparation of the assignment but n
cited in your text. A bibliography should also be in the Harvard style and the inclusion of such a
list shows that you have read widely beyond the items you have cited.
Examples of listings in reference list:
1. Books with one author:
Redman, P., 2006. Good essay writing: a social sciences guide. 3rd ed. London: Open University
in assoc. with Sage.
2. Books with two, three or four authors:
The required elements for a reference are: Authors, Initials, Year. Title of book.Edition. P
Publisher
Kirk, J. &Munday, R.J., 1988.Narrative analysis. 3rd ed. Bloomington: Indiana University Press.
Page 11 of 12 BTEC HND in Business/ Managing Human Resources/May 2013
3. Books with more than four authors:
For books where there are more than four authors, use the first author only with surname and
initials followed by ―et al. The required elements for a reference are:
Author, Initials., Year. Title of book.Edition. (only include this if not the first edition) Plac
Publisher
Grace, B. et al., 1988. A history of the world. Princeton, NJ: Princeton University Press.
4. E-books
For e-books the required elements for a reference are :
Author, Year, title of book. [type of medium] Place of publication: Publisher
Fishman, R., 2005.The rise and fall of suburbia. [e-book]. Chester: Castle Press.
If available at website: Fishman, R., 2005. The rise and fall of suburbia. [e-book]. Chester: Castle
Press.
Available at: libweb.anglia.ac.uk / E-books [accessed 5 June 2005].
5. Journal articles
Author, Initials., Year. Title of article. Full Title of Journal, Volume number (Issue/Part number),
Page numbers.
Perry, C., 2001. What health care assistants know about clean hands. Nursing Times, 97(2
p.63-64.
6. Newspaper articles

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Author, Initials., Year. Title of article. Full Title of Newspaper Day and month before pag
numbers of article.
Slapper,G., 2005. Corporate manslaughter: new issues for lawyers. The Times, 3 Sep. p.4-5.
7. Journal articles from an electronic source
Boughton, J.M., 2002. The Bretton Woods proposal: an in-depth look. Political Science Quarterly,
[online]. 42 (6), Available at: http://www.pol.upenn/articles (Blackwell Science Synergy) [accesse
12 June 2005].
8. Web Sources
National electronic Library for Health. 2003. Can walking make you slimmer and healthie
(Hitting the headlines article) [Online]. (Updated 16 Jan 2005) Available at:
http://www.nhs.uk.hth.walking [accessed 10 April 2005].
The title of a web page is normally the main heading on the page.
9. E-version of annual reports
National Health Service (NHS) 2018. Annual report 2017-2018.[Online].Available at:
https://www.england.nhs.uk/wp-content/uploads/2018/07/Annual-Report-Full-201718.pdf
[accessed 9 Aug 2018].