Analysing Employee Engagement in the Hospitality Industry, Australia

This report investigates the relationship between employee engagement and organizational performance within the Australian hospitality industry. It examines the problem of high staff turnover rates, linking them to a lack of employee engagement. The methodology includes a literature review and data collection through surveys, focusing on factors affecting employee engagement and its impact on employee satisfaction and organizational outcomes. The report utilizes both primary and secondary data sources, including books, journals, and online resources, to support its findings. The analysis includes graphical presentations for primary data and thematic analysis for secondary data, providing a comprehensive overview of the subject. The report aims to offer valuable insights for HR managers and professionals in the hospitality sector.

1
Subject Area: Human Resource
Management
Title: Analysing the Impact of Employee Engagement on Organisational
Performance: A Case of Hospitality Industry of Australia

2 Problem Statement
Human Resource- One of the greatest assets available
with a company
Employee Engagement: The involvement and the
commitment that an employee has for the values and
beliefs of an organization (Patro, 2013; Dajani, 2015)
In the Australian context, the hospitality industry
employs more than 1.4 million workers (Chua, 2017)
Staff turnover ratio in the industry is reported to be
48.66% of which lack of employee engagement is a
major contributor (Healey, 2017)

3 Methodology
Literature Review
• Data related to
include employee
engagement
activities, factors
affecting employee
engagement, and the
impact of employee
engagement on
employee satisfaction
and organisational
performance
Data Collection
• Primary Data through
survey questionnaire
• Secondary data
through books,
journals, online
articles, magazines,
and business reports
Survey
• To support the
findings derived from
secondary sources
• To be conducted with
HR managers
working in the
hospitality industry
of Australia

4 Secondary Data Sources and Data Analysis
Collection of information related to employee engagement
Data to be gathered from online available databases on human resource management,
peer-reviewed journal articles, books, online resources, and business reports
For primary data analysis- graphical presentation method
For secondary data analysis- Analysis of data within the themes developed using literature
review

5 References
 Chua, A. (2017). How to prevent tourism/hospitality workers from leaving. Retrieved
March 29, 2019, from
https://www.hcamag.com/au/specialisation/employee-engagement/how-to-prevent-
tourismhospitality-workers-from-leaving/150862
 Dajani, M. A. Z. (2015). The impact of employee engagement on job performance and
organisational commitment in the Egyptian banking sector. Journal of Business and
Management Sciences, 3(5), 138-147.
 Healey, B. (2017). What do the best hospitality companies do to attract and retain their
people? Retrieved March 29, 2019, from
http://www.hrmonline.com.au/section/strategic-hr/hospitality-attract-and-retain-people/
 Patro, C. S. (2013). The impact of employee engagement on organization’s productivity.
2nd International Conference on Managing Human Resources at the Workplace, 1-9.