Continuing Professional Development Report: Skills and Experience

This document presents a Continuing Professional Development (CPD) report detailing the author's academic qualifications and professional experience. It includes information about the author's Bachelor's and Master's degrees, along with a summary of their work history, including roles at PM College of Engineering, Agilent Technologies, Euro Solar, and Woolworths Ltd. The report highlights key achievements and responsibilities in each role, such as conducting lectures, improving sales, and providing customer service. The author expresses their intention to apply for Australian Immigration or Engineers Australia to further enhance their professional knowledge and skills. Desklib is a platform where you can find solved assignments and study tools.

Continuing Professional
Development - CPD
Competency Demonstration Report
(CDR)

Continuing Professional Development
I had efficaciously accomplished the Bachelor’s Degree in Electronics and
Communication Engineering, from the popular college of Maharishi Dayanand University,
located in India in 2011. I even have accomplished my Master’s Degree in Engineering and
Management from La Trobe University, Australia in 2018. I have always been a bright
student and have score more than 70% aggregate in both my school and college life. I had
started my proficient and professional career from the year of 2011 while working as a
Lecturer in PM College of Engineering in Sonipat, India. I have worked in that particular
bank for about 1 year and hence have obtained hand-on experiences about my work. I
comprised of a few responsibilities and duties such as conducting lectures and preparing the
material for graduate and undergraduate students, marking work, giving appropriate feedback
and monitoring pupils’ behaviour and development, organizing industrial visit for students
and many more. In the year of 2013, I have joined Agilent Technologies as Customer Service
Representative and had worked for more than 3 years and before joining Euro Solar in
Victoria Australia in May 2017 as Sales Representative. Currently, I am working as a
Customer Service Team Member in Woolworths Ltd, Australia and I am doing excel in y job.
I even had been a major part and had even executed several significant projects in my
professional life. Therefore, I desire applying in Australian Immigration or Engineers
Australia with the intention of increasing my respective professional knowledge and skills.
Academic Qualification
Serial No. Examination School/University Year of
Passing
Percentage
1. Master of
Engineering and
Management
La Trobe
University,
Australia
2018 71%
2. Bachelor in
Technology
(Electronics and
Maharishi
Dayanand
University, India
2011 79%
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Communication
Engineering)
3. Senior Secondary
Certificate
Examination
Central Board of
Secondary
Education, India
2007 84%
4. Matriculation
Examination
Board of School
Education, Haryana
2005 87%
Work Experience
Duration Position Company Key Achievements
July 2017 to
Present
Customer
Service Team
Member
Woolworths
Ltd.
 Got contract in two months
period of time.
 Got appreciation from the store
manager for fast learning.
 Got compliments from the
customers for good customer
service.
May 2017 to
February 2018
Sales
Representative
Euro Solar,
Victoria
 Achieved weekly sales goals in
a challenging and fast-paced
environment.
 Implemented various marketing
and advertising techniques to
generate new sales.
 Organized several appointments
daily for new customers to
receive service.
 Learned consultative selling
skills to identify opportunities,
overcome objections and close
sales.
February 2013
to May 2016
Customer
Service
Agilent
Technologies
 Consistently achieved Quality
scores exceeding the expected
targets, demonstrating excellent
knowledge of compliance
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Representative issues related to banking
legislation and credit codes and
positive customer experience.
 Consistently met tight deadlines
including month end reporting
and received positive feedback
about attention to detail.
 Increased sales by 70% through
word by mouth campaign,
following delivery of
exceptional customer services
to existing clients.
 Got “Employee of the quarter”
award from the company and
bonus for achieving target in
Trade process.
 100% closed loop feedback and
follow up done for all the
customers every month.
August 2011 to
June 2012
Lecturer PM College of
Engineering,
Sonipat
 Attended Seminar of
'Technology in current
education' in Delhi University.
 Successfully organized
industrial visit for 500 students.
 Got appreciation certificate
from college.
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