Quality Management and Organizational Excellence Report for ETC

This report analyzes the quality management strategies of the Engineering Tooling Company (ETC), focusing on improving organizational excellence. It begins with an introduction to quality management and its importance, followed by an overview of ETC's manufacturing operations. The main body of the report delves into key quality improvement tools and strategies, including Total Quality Management (TQM), Quality Assurance (QA), Quality Control (QC), and the sustainability of a quality-focused culture. The report discusses how TQM can reduce defects, satisfy customers, and lower costs. It then examines how QA ensures product reliability and customer confidence. Quality control's role in cost reduction, employee morale, and resource utilization is also analyzed. Finally, the report explores the importance of maintaining a culture of quality within the company. The report concludes with recommendations for ETC to enhance its quality management practices, aiming to improve its global competitiveness, customer satisfaction, and employee empowerment.

Quality Management
Organisation
Excellence

Table of Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY...................................................................................................................................3
CONCLUSION ...............................................................................................................................8
REFERENCES..............................................................................................................................10

INTRODUCTION
Quality management is an art which involves overseeing the activities and the task of the
business which must be accomplished in order to maintain the desired level of excellence. In
general, it focus on long term goals by implementing short term initiatives. It includes
determination of the quality policy, quality control, creating and then implementing the quality
planning and assurance and quality improvement (Moratis, 2017). The management of quality
is important for the organisation as it ensures the increased revenues and the higher productivity
by using the quality management tools. It also ensures high customer loyalty, increased cash
flow, better business, satisfied employees and healthy workplace. It is the recent phenomenon
and very important for the companies. It has four components which includes quality planning,
quality improvement, quality control and the quality assurance. Quality improvement have many
methods which includes three components which involves product improvement, process
improvement and the people based improvement. Quality management helps in the excellence of
the organisation as quality development and improvement in the people, process, product and
work environment ensures global competitiveness, customer satisfaction and employee
empowerment which strengthen the position of the company and ensures excellence. The
organisation, in context to which the report is being presented is Engineered Tooling Company
which is situated in North East of the England and was set up in 1960. this report will cover the
quality improvement strategy of Engineering Tooling company. It shall also include total quality
management, quality control, quality assurance and sustainability of culture of quality. At the
end, recommendation and conclusion is also added.
MAIN BODY
The Engineering Tooling company was established in North East of the England. The
main items which the company manufactures comprises of engineer's rules, engineering
callipers, scribes and then it involves expanding it to include micrometres and the limited range
of the specialist items which needs high quality materials and the skills in order to produce the
accurate and the long lasting items(Radziwill, 2018). Quality improvement is something that
impact the positive change in the operations and the products of the particular company. It is the
process of changing the standard and the method of manufacturing products and services.
Standard can be changed due to change in the process of selection, analysing and decision-

making of the management. It will help in evaluating the performance of the organization and
their outcomes. An organisation must make the quality improvement plan in which it describe
the ongoing, or continuous monitoring of various activities and take the corrective actions for the
better result. Engineering Tooling Company (ETC) is the manufacturing company which is
dealing in engineering callipers and micrometres. Due to the decline of engineering in the north
east of England and the rising competition in the international market, the company is
introducing the various tools that will help in improving the quality of the product and these are
explained as follows:
 Total quality management
 Quality Assurance
 Quality control
 Sustainability of the culture of quality
Total quality management
It is the Continuous process of detecting and minimising the errors in production, supply
chain management, enhancing the customer experience and proper training of the employees.
Total quality management aims to involve the all the parties that are involved in the production
process and also accountable for the overall quality of the product and services. TQM is
developed by William Deming with the aim of analysing the internal guidelines and the standard
with low errors. It is the structured approach for the management of various functions and
focuses on improvement on the quality outputs that include good and services. The set standard
reflect both internal and external changes for the improvement. Engineering Tooling Company
is the manufacturing unit which can improvement the quality of goods and services by
systematic implementation of total quality management(Savelli and et. al., 2019). Company
should perform the regular quality check at each stage of product development so that errors can
be identified and corrective actions can be taken for manufacturing premium quality products.
TQM will benefits the organisation in the following ways:
Less product defects- The main function of the Total quality management is to eliminate
the errors from the production of good and ensue the best quality of the products and services.
This can be done by regular examine of manufacturing process and also check the final products
with proper quality check. It will help in maintaining the quality of the product that will lead to
increase the bran image of the company.

Satisfied customer- Every potential customer is looking for the good quality product and
It is necessary to manufacturing the product by analysing the market demand that will help in
satisfying the customer by meeting their expectation of the customer. Satisfaction of the
customer should be the main concern for any business to open their doors in the large market and
this will leads to generate higher sale and profitability.
Lower costs- When the organisation is manufacturing the product in the large segment,
the overall cost of the product will reduce and help in manufacturing the affordable product for
the consumer(Sternad, Krenn and Schmid, 2019). Total quality management is the strategic
tool that will help in evaluating the each stage of production process and through which wastage
on production process can be reduce and leads to offer the affordable products.
Well defined cultural values- TQM established the core values for the various
operations and initiate the continuous improvement in the products and goods of the company. It
is the wider concept which help start with hiring and ends with product development. These core
values will help in setting the centralized system in the organisation in which all the employees is
accountable to their manager and this will help in creating a good culture in the organisation.
Quality Assurance
It is the positive declaration on products and services, which give the surety of the
product that it will function properly without any problems and meet the expectation and the
requirement of the customer. It can done through software testing in which the product is bing
tested with the help of software and make he product efficient and effective as per the quality
standard initiated by software. It is popularly known as QA testing in which it include four
phases, plan the process of developing high-quality product that meets the expectation of the
customer. After planning, do the testing and development of the process which will leads to
implement change in the process if required. It will include the quality audit of the product by
test through various software and check on every step of the production process that will help in
getting the high-quality product. It identify the various tools that is using in the production
process. The Engineering Tooling Company (ETC), can use the quality assurance tool and
ensure the best quality of the product to the potential customer and give the guarantee that
product will work properly without any issue and meet the expectation and requirement of the
customer. Quality assurance have play important role in total quality management and this is
explained as follows:

Quality assurance saves the money and effort- When the company will use the quality
assurance as the main concern then it will help in eliminating the bugs and issues associated with
the product. The organisation perform the QA test so the the quality of the product can be
improved and this will leads to save the time and money of the manufacturer.
Quality assurance boosts the customer confidence- It is necessary for the organisation
to give the assurance of the product so that it can attract the large group of customer and generate
the higher profitability. Good quality products helps in creating the good impact on customer for
their purchase and influence them to keep purchasing the product.
Quality assurance create more profit- When the organisation is selling the high quality
product by using the appropriate and advance technique in their production process. It will help
in minimising the bugs and errors from products and this will leads to reduce the cost on
rectification and the improvement on the product that will help in maximising the high
profitability.
Quality control
It is the process of maintaining the quality of the product and keep improving the product.
For this, organisation must ensure that employee and the management must go for the perfection
in their production process which will leads to developing the quality products. Perfection in the
employees and the management can be done by training of the workforce for the specific job role
and develop the benchmark for good quality products and also ensure the testing of the product
by various method to check the variations in the product (Sulistiyani and Rahardja, 2018).
Testing of the product starts with the checking the raw material by taking samples form them and
also check the final products before going in the market for sale. It will use in such business
which is highly depend on product or the industry. Company may perform various chemical and
microbiological test to ensuring the quality of the product and guarantee that no individual will
get sick by using products. The Engineering Tooling Company can use the quality control to
ensure the good quality of the product to be rendered to the customer and that will help in
creating the good brand image in the market and customer will do mouth publicity and help the
company to generate higher sale. The importance of quality control are explained as follows:
Reduction in product cost- when the organisation focuses on controlling the quality of the
products and services, this will leads to enhance the loyalty of the customer and potential
candidate will retain with the brand. With the effective inspection and measures the operations of

the business. It will help in calculating the cost incurred on different levels and eliminate the
higher cost incurred areas.
Higher morale of employees- In every organisation, it is important to set the operation
standard for the business in order to run the business in a systematic manner. When organisation
is trying to put the things under control (Madhav and et. al., 2018). This will motivates the
employees to complete their task in a approached manner and help in enhancing the morale of
the individual.
Encourages quality consciousness- When the firm is concern with the quality control it
will perform all the possible aspect to offer the product with high-quality and this will leads to
create the awareness for controlling the quality of the product among other companies and help
in creating the positive impact on the business and increase their brand value in the market.
Most effective utilization of resources- Quality control will help in making best use of
resources and offers the premium quality product. Large group of customer will get attracted and
this will leads to increase the market value of the company and their products. Quality control
will check the product each stage of production and use the resources in a effective manner.
Sustainability of the culture of quality
Cultural stability is the component of sustainable development which is concern with
maintaining the cultural beliefs, practices and heritage conservation in the external environment.
It is the point in which company have to evaluate the factors which affect the culture in the
organisation and must perform the various awareness programs to motivate the society and the
organisation to perform all the operation with the consideration of various culture(Zadeh And et.
al., 2017). It also focuses on the performance maintaining the culture of the company and their
effectiveness on motiving the employees in the organisation so that each operation will be done
in a appropriate manner. Motivated employee will give their best in achieving the business goal.
There are several benefits of maintaining the sustainability of the culture that is explained as
follows:
This will help in creating the value in the organisation- Management can organise
various awareness program in order motivate the employee for creating awareness in the
organisation.
Train the employee in quality culture- Training is the lifetime investment that help in
the employee development. It is important to motivate the employee by giving proper training

with the aspect of quality culture. This can be formed by creating the systematic functionality of
all the operations and this will help help in accountability of the employees in the organisation.
Communicate clearly with regulators- It is necessary to build systems according to the
quality standard and this will help in making clear vision in the company. This will help in
creating proper working environment and all the employees will work in a effective manner to
achieve the business goal. Organisation must communicate with the right tool so that information
can be send with the right approach.
CONCLUSION
After deep study and analysis it is conclude that organisation Engineering Tooling which
was set up in the location of North East of England manufacture various important items like
scribes , engineer's rules, engineering callipers and after that expanding micrometers and
introduce limited variety of specialist items that need material of high quality and should have
skills to develop accurate as well as long lasting items. Due to Globalisation Competition
increased in north east of England as it is realised that product range commanded respect in
whole industry. As the production plant of ETC was equipped well with good financial base and
also their workforce are loyal. As for any business to survive it is necessary to make focus on
these respective factors like Quality Control, assurance of quality, total quality management and
on sustainability of quality culture. Quality control follows the process in which entities try to
review all factors quality which is involved in production. As ISO 9000 defines quality control as
part of quality management that concentrate on quality requirement fulfilling. Quality assurance
can define as some part of quality management that focused on giving confidence that
requirements of quality is fulfilled. The confidence that was provided is twofold external that
include regulators, customers, third parties, certifier, government agencies and other fold as
internal which is related to management. Total quality management include companies great
efforts to install and to create permanent climate where workforce improves their ability
continuously to provide demand services and products that audience find for particular value. On
the other hand it is very important for organisation to maintain quality culture in which values,
norms and value are focus on attracting customers and improve quality of product continuously.
Quality principles are mirrored practices and behaviour.

RECOMMENDATION
After analysis it is recommend that to serve the purpose effectively the model six sigma
is used. It is a collection of tools and techniques for making improvement in process . Keeping in
tune with processes and emerging market , company Engineering tool create new quality
management . After one year it has been refined into sound methods and theory of principles and
aimed to make transformation in business through defining the process clearly. Six sigma make
focus on 5 principles as these are describe as follows:
 Focus on customers: It is believe on most common belief that end user is the king. So
primary goal of Engineering tooling is to provide maximum benefit to the audience. For
this company try to understand its customer first and what tends to increase loyalty. For
this quality standard are fixed as what market demands.
 measure value stream and find out your problems: In this area of waste is determine and
data are collected to find out the specific area of problem that needs to be addressed. Data
is helping to achieve objectives , whether it is require to refine data or not or identify the
problem and ask number of questions and to find out the root cause. So for business
expansion or survival data is collected by engineering Tools and find the reasons behind
the problem.
 Get rid of the junk: If the problem is identified there is need to make alteration in the
process to remove variations and remove defects. Activities which do not add customer
value is remove from the process. If it is difficult to reveal the problem so with the help
of tools problem areas and out-liners are discover . Streamline functions are to be follow
in organisation “Engineering tools” to achieve efficiency and maintain quality control. At
last the junk that was mentioned above are removed.
 Keep the ball rolling: It include shareholders .structured process is adopted by
organisation where team collaborates and contribute their expertise to solve the problem.
As six sigma process make impact on the company so team became proficient in
principles used. Knowledge and specialised training tends to reduce risk and try to re
design failures that leads to ensure that optimally the process is perform.

 Ensure flexible as well as responsive ecosystem: The main essence of six sigma is to
make change and transformation in business .If inefficient process is remove, it needs to
change work practice. Units and audience involved should easily adapt the changes so to
facilitate ,process is designed for seamless adoption .t is very important for organisation
to maintain quality culture in values.

REFERENCES
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