Quality Management for Organisational Excellence: Report Analysis

This report analyzes the quality management practices applicable to Engineering Tooling Company (ETC), a manufacturer of measurement tools and medical devices. The introduction highlights the importance of quality management in achieving organizational excellence and customer satisfaction. The main body delves into various quality management processes, including quality assurance (failure testing, models & standards, statistical control), Total Quality Management (TQM) with a focus on customer needs, employee involvement, and continuous improvement, and quality control (technical changes, quality control teams). The report emphasizes the significance of these practices in maintaining product accuracy, precision, and market competitiveness. The report concludes with recommendations for ETC to enhance its quality standards and achieve sustainable business performance, which includes the integration of sustainability practices. The report aims to provide ETC with a comprehensive understanding of quality management principles and their practical application, including how it can improve customer experience, and maintain a competitive edge in the market.

Quality Management for Organisational
Excellence

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Quality Assurance........................................................................................................................2
Total Quality Management..........................................................................................................4
Quality Control............................................................................................................................5
Sustainability................................................................................................................................6
RECOMMENDATIONS.................................................................................................................7
CONCLUSION................................................................................................................................8
REFERENCES..............................................................................................................................10

INTRODUCTION
Quality management and organization excellence are two things that are related to the
each other. This is important for the organizations to manage their quality standards in order to
improve quality of their products and services to provide higher satisfaction to the consumers.
Quality management can be understand as an act to maintain different standards in various
activities and tasks to maintain desired level of performance and excellence from the company
products (Dale and Plunkett, 2017). There are different processes are including in the quality
management practices that are implemented by the organization. Some of the main processes that
are involved in the quality management process are creating quality policy, creating plans and
implementation for quality to ensure and control the efficient quality of company products.
Engineering Tooling Company is manufacturing measurement products that are used in
various operations along with some delicate measurement devices that are used by the engineers
in their professional work. After 2010 they are also involved in the manufacturing of the devices
which are hand held precision devices in used in key hole surgery and other medical operations.
This report is explaining different quality management and development processes that can be
used by the Engineering Tooling Company to manage quality in their products and services.
There are different processes can be used in the process of quality management by Engineering
Tooling Company, for example Total Quality management, quality assurance, quality control
and sustainability factors will be used to improve the quality of company products.
MAIN BODY
Engineering Tooling Company is producing different tools that are used by the engineers
and other people for the critical measurements in professional work. The measurement tools that
are produced by the ETC need to be accurate and precise to provide effective measurement in
various process to get efficient output (Lo and Yeung, 2018). There are different national and
international standards are used to produce the and calibrate measurement devices. These
standards are need to be followed in the process to maintain quality of the tools that are
manufactured by the company. To provide better products and services to the customers it is
important for them to implement various practices that can help them to design and manufacture
the products with high accuracy and precision. From 2010 Engineering Tooling Company is
involved in the manufacturing of the tools that are used in the medical surgeries. As the medical
surgeries need to be precise and accurate it is important for company to maintain accuracy and
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precision in the measurement. The operations of the company are effective and efficient for good
performance but as per market condition ETC need to improve its quality standards and services
to stay competitive in market place with long lastingness. There are some positive assets are hold
by company which are effective in designing policies and process that can improve the quality
measures in their products. Strong financial background, experienced work force and loyal
employees are key attributes of Engineering Tooling Company that can help the organization to
develop and implement new quality practices and policies in company. There are different
processes can be used by ETC to improve their quality standards in products and services. In the
process of quality improvement strategy various models like Total Quality Management, quality
assurance, quality control and sustainability can be used in company policies. These models and
practices can help company to make improvement in their products.
Quality Assurance
Quality assurance can be evaluated as a process that is implemented by the organization
like Engineering Tooling Company to prevent issues and mistakes & defects in products and
services that is provided to the services (Dasgupta, Ranjan and Ramalingam, 2017). This
operation of company is focused on the better consumer experience and satisfaction to make
them loyal to the company. This is all about the processes that are used by the organization that
are providing better conditions that can help the company in order to check the promises that are
made by company to consumer are full filled or not. By this process organization can make
effective development in manufacturing and supply chain of company that is used to deliver
products to the supplier or customer. This process is focused on improving the customer
experience by ensuring better services and products. There are different approaches are used by
the organization to manage and ensure the quality standards in product and services that are
provided to the company.
Some of the main approaches that can be used by the Engineering Tooling Company are-
Failure Testing
This is not good for the organization to provide product that is faulty or not made as per
the quality standards. It can affect the brand image of the company in the target market. To
improve the quality of the product and reduce the production of faulty products in manufacturing
plant. The main objective of this processes to ensure the quality standard of the production line
to avoid failure. In this process there are some random samples are taken for quality checking
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test. By this process they will be able to ensure the quality of individual batch of measurement
tools and medical equipments.
Models and Standards
There are different quality measuring and managing models can be used in the
manufacturing plant to ensure the quality of company that will be provided to the consumers.
Some of quality standards are followed by the company to keep their products according to it.
This process also can be considered as the benchmarking process that can provide continuity in
production of the manufacturing plant (Gunasekaran, Subramanian and Ngai, 2019). This is how
by implementing some standards and models in organization Engineering Tooling Company can
improve their quality standards to get effective market performance.
Statistical Control
In the manufacturing plants various control strategies are used to manage quality
standards in products. Statistical control is one of those process. In statistical control process
numerical performance and operation data of organization is taken in order to control the
operation and performance of company in the target market. By this process ETC can take more
efficient decisions. Tools like DSS, TPS and MIS can be used to improve the performance and
quality of products and services.
Company Quality
Company quality can be considered as the policy that are used by the organization to
maintain production of high quality tools and equipments. This quality policy of ETC can be
include various rules, regulation and procedures that can help them to manage the quality
production in manufacturing plant.
Total Quality Management
Total quality management process is a process that includes different methods to improve
the quality standards of company product. This is a continuous process that involve practices
which are designed to regularly make improvement in the processes that are used by company in
production process (O’Neill, Sohal and Teng, 2016). In this approach various things are focused
to consider different factors that can improve the performance and skills of employees in order to
manage quality in production department. Apart form these factors like consumer requirement,
employee reviews, technical development, process centred approach strategic control and
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integrated system to make positive improvement in production of engineering measurement tools
and medical equipments.
These are some most common practices that are used by the manufacturing to ensure that
the product and services that are provided to the consumers to maintain performance of
organization by providing better experience to the consumers to make them loyal to company.
This approaches also can increase the consumer base of company.
Total Quality Management
Total quality management can be considered as a continuous process that is used by
various product manufacturing companies in eliminating error in manufacturing of products and
manage their supply chain to improvise consumer experience and satisfaction (Howarth and
Greenwood, 2017). This also can be used to improve the speed and accuracy of the employees in
order to meet the quality requirements and market demand with in time limit.
Total Quality Management process includes different principles that can help them to
manage quality standards in their products and services. These principles are-
Focus on Customer
This is most important for organization to design products that are designed as per the
consumer needs. If the products of ETC are not designed as per the needs of consumer then
customer may not show interest in buying products of company. By focusing on consumer needs
company can improve and maintain their consumer base.
Employee Involvement
For product manufacturing companies it is important to involve their employees in the
decision making process in order to make innovative and creative decisions for company. The
involvement of employees in decision making process will help the management to understand
the ground level situation and issues. This can help them to implement better practices in
manufacturing process.
Process Centred Operation
By making the operations of organization based on process ETC can improve the quality
of their product because by focusing on the manufacturing process they will be able to make
critical improvement in manufacturing process.
Integrated System
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Integrated system in manufacturing plant will improve the operational efficiency if ETC
by providing better control and monitoring on the manufacturing operations.
Strategic and systematic Approach
The strategic and systematic approach can help the organization to work with effective
plan and it can help them to stick to the quality based operations in plant to produce highly
accurate and precise measuring and medical tools.
Decision Making Based on data and Facts
ETC can improve quality of its products by using market and performance data &
information to take efficient decision for company. In this process ETC can use techniques like
Artificial Intelligence and Information system to get efficient in decision making process.
Communication
Communication is most important for organization like ETC to maintain the effective
transfer of information and data between people and various departments. This effective
information transfer process can help to improve the operational quality of the manufacturing
plant.
Continuous Improvement
This is most important thing about the Total Quality management process because it is
based on process that continuously focused on quality management in the manufacturing plant.
This how Total Quality management cab help ETC to improve quality and services of
their products and services.
Quality Control
This is a process in which different factors that are involved in the production process are
analysed by organization to evaluate their impact on the quality of products. This also can be
taken as the process that focused on the full filling quality requirements that are related to the
specific products and associated services (Beckford, 2016). There are different processes and
methods can be used by the organization to manage the quality standards of the organization.
Some process that can be used in quality control process are- develop Technical process to
improve quality, form quality ensuring team and regular inspection.
Technical Changes
There are different technical changes can be implemented in the organization that can
help the company to manage the quality of products. For example technologies like artificial
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intelligence and automation can be used in the quality checking process to find out the quality
issues in ready to sell products. This technology can help ETC to prevent the delivery of
defective products in market place. This is how technical changes can be made by the company
to ensure their market performance in market place (Drugan, Strandvik and Vuorinen, 2018).
Artificial intelligence technology is capable to find errors in the products which are ready to sell
this is how quality of products in manufacture plant can be improved. Technology like
automation can be used to maintain constant measurement in manufacturing process to produce
products with same quality and standards for all products.
Form Quality Control Team
This is common practice that is used by manufacturing sector company to improve the
quality standard of company. In this team various people are involved who are designated on
senior technical position in company. For example production manager, technical manager and
other department heads are involved in these team to evaluate and analyse the quality of work
that is completed in the company.
Quality Inspections
There are different quality issues are possible in the company products. Some times these
issues are man made and some times these issues are technical. This is important for company
managers to evaluate the quality standards in company to avoid faulty production. By analyse the
performance of employees and technical equipments on regular basis can help operation manager
to find out troubles in the production line (Zaharias and Pappas, 2016). In this case they can
perform maintenance work and technical changes to reduce the quality issues in products.
Sustainability
In current situation the sustainability is main goal of the manufacturing organization that
allows Engineering Tooling Company to reduce the operational and manufacturing cost of
product to earn high marginal profit. This concept also improve operation of company for
environment standards. By using concepts like reusing and recycling ETC can gain sustainability
in their operations and production process (Hamdoun, Jabbour and Othman, 2018). In this
process lean model and six sigma model can improvise the sustainability of company in
operations. These processes help organization to reduce use of natural resource in manufacturing
of products.
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This is how various processes like Total quality management, quality assurance, quality
control and sustainability can be used in the organization practices to improve quality and
performance of their products to get better efficient response form consumers. The main target of
implementing this processes to manage the quality standard of the company.
RECOMMENDATIONS
Quality of the company product is one of the most important thing for the organization.
The business of manufacturing sector company is depended on the quality of their products and
reviews of their products (Psomas and Antony, 2017). There are different processes can be used
by company to improve their product and service quality. This is basic process of company to set
mission, vision and values for their operations. These aspects can help the organization to set
benchmarking standards to follow in the manufacturing process. Vision of organization is made
for long term. This is important for the company to provide better services to the consumer to
meet their long term objectives. So, vision of Engineering Tooling Company can help them to
maintain quality standards in their operations. Mission statement of company provide review of
their business objectives. By setting targets based on quality performance they can effectively
maintain quality in their business processes. Some ethics and values are followed by the business
organization to provide better experience and services to consumers. This is all about making
effective relationship with consumers to ensure their loyalty towards the organization.
Some internal and external factors are directly related to the product quality. This is
important for company to consider these factor in the strategic business planning in order to
reduce impact of these factors on quality of measurement tools and medical equipments.
Consumer perspective is major aspect in the performance of company. Engineering Tooling
Company can use various processes like market research, consumer review system and feedback
process to known requirement of customer. By using this method thy will be able to make
required changes in product and services to provide better experience to customer (Dale and
Plunkett, 2017). There are different business process are used by the company to gain success in
market place. This is important for them to target right audience in order to improve the business
of company. Statistical survey of company operations and equipment is also a better option for
company to maintain quality of products and services. Regular and frequent survey of company
operation will be able to track the performance of different machines and process. By this
process of inspection they can find and solve issues in manufacturing plant before severe failure.
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Technology that is used in the organization is major factor to control the quality of
manufacturing process to produce measuring tools and medical devises. In manufacturing plant
due to human or technical error company can face severe fault in products. In this case company
can implement Artificial Intelligence system as quality checking tool in organization to maintain
quality standards in production and operations. By using these technologies, quality standard can
be managed in company. Technology that are used in manufacturing process are continuously
updating and changing. Company can implement relevant changes and updates in current
technology to meet the market standards and consumer requirements. There are some other
processes like monitoring and tracking also can be implement in operations process to maintain
the quality of the manufacturing process (Parvadavardini, Vivek and Devadasan, 2016).
Monitoring process can help the operational manager to track the quality standards for each
product. This is how Engineering Tooling Company can improve their quality standards to give
tough competition to current competition in market place.
CONCLUSION
This report is concluding the importance of quality of product and services that are
provided by Engineering Tooling Company to their consumer. Role of quality measurement has
been explained for the performance of the company in market place. Role of quality management
and organization excellence also has been concluded in the study. The specific requirement to
manage quality standard in organization has been analysed to develop plan to improve quality
measures that are used by organization. There are various aspects of quality has been considered
for Engineering Tooling Company to provide various suggestion to gain high quality production
in the manufacturing plant of company. This report includes various assets of company that can
help them to make relevant changes in their operation to keep their business running with high
product quality and sustainable operation. Total quality management technique also has been
provided in study to make improvement in quality policy of organization to maintain high quality
standard in manufacturing plant of Engineering Tooling Company. There are different processes
are commonly used by the companies which are in manufacturing field to manage their product
quality high with low production cost. To improve the organization procedures quality assurance
and quality control process has been suggested to improve their current policy to get better and
effective result with quality various recommendations also has been provided to improve their
current processes.
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REFERENCES
Books and Journals
Beckford, J., 2016. Quality: a critical introduction. Routledge.
Dale, B.G. and Plunkett, J.J., 2017. Quality costing. Routledge.
Dasgupta, N., Ranjan, S. and Ramalingam, C., 2017. Applications of nanotechnology in
agriculture and water quality management. Environmental chemistry letters, 15(4),
pp.591-605.
Drugan, J., Strandvik, I. and Vuorinen, E., 2018. Translation quality, quality management and
agency: principles and practice in the European Union institutions. In Translation
Quality Assessment (pp. 39-68). Springer, Cham.
Gunasekaran, A., Subramanian, N. and Ngai, W.T.E., 2019. Quality management in the 21st
century enterprises: Research pathway towards Industry 4.0.
Hamdoun, M., Jabbour, C.J.C. and Othman, H.B., 2018. Knowledge transfer and organizational
innovation: Impacts of quality and environmental management. Journal of cleaner
production, 193, pp.759-770.
Howarth, T. and Greenwood, D., 2017. Construction quality management: Principles and
practice. Routledge.
Lo, C.K. and Yeung, A.C., 2018. Quality management standards, institutionalization and
organizational implications: A longitudinal analysis. International Journal of
Production Economics, 200, pp.231-239.
O’Neill, P., Sohal, A. and Teng, C.W., 2016. Quality management approaches and their impact
on firms׳ financial performance–An Australian study. International Journal of
Production Economics, 171, pp.381-393.
Parvadavardini, S., Vivek, N. and Devadasan, S.R., 2016. Impact of quality management
practices on quality performance and financial performance: evidence from Indian
manufacturing companies. Total Quality Management & Business Excellence, 27(5-6),
pp.507-530.
Psomas, E. and Antony, J., 2017. Total quality management elements and results in higher
education institutions: The Greek case. Quality Assurance in Education, 25(2), pp.206-
223.
Zaharias, P. and Pappas, C., 2016. Quality management of learning management systems: A user
experience perspective. Current Issues in Emerging eLearning, 3(1), p.5.
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