Introducing a Company-Wide Quality Improvement Strategy at ETC: Report

This report examines quality improvement strategies for Engineering Tooling Company (ETC), a UK-based engineering support provider. The report explores the introduction of a company-wide quality improvement strategy, focusing on Total Quality Management (TQM), quality assurance, and quality control. It details how ETC can implement TQM by analyzing its current situation, setting clear goals, and developing action plans. The report also outlines quality assurance strategies, including planning, process development and testing, and monitoring to prevent defects. Finally, it discusses quality control methods to ensure product quality, reduce costs, and increase consumer satisfaction. The study emphasizes the importance of business ethics, sustainability, and consumer focus in achieving long-term success for ETC.

BUSINESS ETHICS RESPONSIBILITY
AND SUSTAINABILITY

Contents
INTRODUCTION...........................................................................................................................4
MAIN BODY..................................................................................................................................4
Introduce company-wide quality improvement strategy in context of ETC...............................4
CONCLUSION AND RECOMMENDATIONS............................................................................9
REFERENCES..............................................................................................................................12

INTRODUCTION
Business ethics accountability and sustainability are key elements of success and growth
of any company. By conducting sustainable business practices, following ethics and fulfil
responsibilities toward society and consumers organizations can grow and drive their businesses
towards long term success. Ethical responsibilities of companies include behaviour of firms that
is expected by community but not codified in law. It also includes that any firm must be Eco-
friendly, they should always be aware of their activities & actions and how do they impact
environment. Beside with this, business sustainability is an important topic it considers as
management and coordination of social, environment, financial demands and concern of a
company to assure accountable, ethical & ongoing success.
The current study is based on Engineering Tooling company which falls under category
of the best engineering support provider firm, It is consumer focussed organization offering
design, manufacturing, service and products to buyers across United Kingdom. As suppliers of
personal protection equipment to clients across nation more than last four weeks they have been
capable to donate as well as deliver their accessible stock to front-line employees across
Scotland. The present report will explain how companywide quality improvement strategy in
chosen firm would introduce or use. It will also justify how improvement strategy will help firm
to sustain culture of quality. This assignment will describe TQM, quality assurance and quality
control implications for Engineering Tooling Company. All strategies will use in firm to improve
their production and other business operations in gain competitive advantages.
MAIN BODY
Introduce company-wide quality improvement strategy in context of ETC
Engineering Tooling company is set up by younger graduate and skilled engineer in
1960s. The increasing competition level from globalization and decline of engineering in North
east of England, put influence on firm. Company decided to improve the quality of their services
or products in effective manner for which they had to use the best and most effective strategies
which is quite beneficial for its business and consumers as well. Here, following strategies
introduced in ETC that can aid and support them to sustain culture of quality within overall
business practices.
Total quality management-

It is one of the best operations' management approaches use by companies to success
through continuous improvement within existing products or services (Akkoni and et.al., 2019).
Total quality management is describes as management method to long term success through
consumers' satisfaction. It can be introduced in Engineering Tooling company by encouraging
people to participate in improving procedures, goods, services and culture in which they work.
There are certain ways firm can use to implement or introduce this approach.
It is the first stage of introducing TQM approach, where overall situation of firm can be
analysed or assess in depth manner that is really very important. Relevant preconditions have to
do with firm history's, their current needs, precipitating functions leading to Total quality
management and current workers quality of working life. When current reality of company
include essential preconditions, TQM implementation can be successful. Furthermore, it can be
said that when firm has track record of better responsiveness to environment and when it has
been capable to effectively change way it operates when required Total quality management
become easier to introduce.
After analysing overall situation and business environment it's time to develop clear goal
that introduce TQM in Engineering Tooling firm effectively (Bastas and Liyanage, 2018). The
aim of firm is to improve their production procedure and services quality by using effective
strategies.
According to implementation process of TQM, management by focusing on each stage of
production and supply chain process identify issues and then take action to improve quality
which make assure to make improvement. It can aid company to focus on those things that help
to meet aims and objectives of business and more closer to achieving their mission that is quality
improvement. By measuring performance firm can determine areas where they can make current
and further improvement.
Once key success elements are determined by administration there needs to be
measurements put in place to track or monitor growth. It can be done through reporting
procedures that is utilized to gather specific data and transfer information with top authority. All
above things would help to introduce TQM in Engineering Tooling company. By developing
action plan according to changes firm can solve their identified problems in effective manner and
cater quality services or goods to consumers (Toland and Guidera, 2017). Organization also take

feedback from customers which makes them able to understand their needs and then improve
existing items accordingly. It also included in stage of introducing TQM.
Furthermore, it can be said that by following the 8 principles of this approach ETC can
introduce TQM in their business which is quite beneficial for them in term of improving product
quality and increasing consumer satisfaction.
Quality assurance-
It is the best way of preventing defects and mistakes in produce products and avoiding
issues when delivering services or goods to target consumers. This strategy also defined as an
activity of companies to assure that their business is providing the best possible goods to people
who are seeking for it (Kropmans and et.al., 2020). It usually focuses on improving procedures
to delivery quality items. In regard to Engineering Tooling company, organization needs to
design and produce hand held precision medical equipment for North East Hospital management
and deliver it with appropriate quality.
Organization wants to improve their business operations activities and products quality
for which they can use quality assurance strategy. By following phases of this strategy it can be
introduced in ETC that is quite beneficial and important. Company must plan and establish
procedure relate to their objectives and then identify processes that are needed to deliver a
product and high quality. It is one of the most essential thing that can be done to introduce
quality assurance tactic. Before developing effective plan company would not be able to improve
work and goods quality that direct impact on consumer satisfaction. Quality improvement plan
cater firm many benefits as it help to reduce risk of error management makes that affect products
quality.
After passing above phase, it's time to develop and test of production procedures that help
to assure quality and makes people able to identify need for changes within it. Testing of process
is very important it aids to find out issues or needs of further changes that increase quality of
goods better than before (Mourad, 2017).
Monitoring of whole production system is simple term which introduces Quality
assurance in company systematically. Without monitoring each business activities firm cannot be
able to improve quality and lose their potential consumers. It makes work so easy and allows
company to change their way of producing items for target market. It can be said that by
checking each act in business firm can measure whether they meet predetermined objectives. At

last the quality assures can implement in regard to Engineering Tooling company, by
implementing actions that are required to achieve improvement in manufacturing. Firm always
use this strategy because it permits them to assure that products is designed and implemented
with appropriate processes. It can help to reduce issues, in the final goods.
Assurance of products is nothing but a positive declaration on items or services which
gives confidence. It considers as certainty of products to which it can work better. It caters a
warranty that things can work without any issues as per requirements or expectations of
consumers. Quality audit, defining procedure, tool identification & selection and training of
quality standards as well as procedures are the main activities of quality assurance strategy. By
using these actions' strategy is implemented and introduced within company in effective manner
that cater desired outcomes. Robust testing environment is one of the best practices for quality
assurance, it provides power to analyse issues in production process of Engineering Tooling
company.
The five primary functions of this strategy would also help to introduce it in firm. For
example, technology transfer is the best function that includes getting items design documents
and trail and error data and their evaluation. All documents are distributed, checked and then
approved for further action. Validation plan also play vital role in whole process it is prepared
for quality assurance.
Quality control -
The quality of product or service refers to ensuring that proper designing process is
followed. This process needs to be completed by appropriate process of design supported by a
suitable technology which confirms that requirements of customers are fulfilled. Quality control
ensures that defects and errors are prevented and finally removed from the products (Dirnagl,
2016). Therefore, quality control includes, planning, designing, implementation, gaps
identification and improvisation. If engineering tooling company will implement a stringent
quality control then it is able to get several benefits. The quality control can be done in two ways.
The first way is to ensure quality of products on individual basis, this leads to increase in
efficiency on a high note. The second way is to ensure the quality on overall basis which saves
the time and efforts of the workers.
In simple words, quality control is a process that ensures that customers must receive
products free from defects, also as per their specifications and needs. When this process is done

in a wrong way, it can cause risk for the consumers. Reducing product defects lead to less
variable cost associated with labor and material (Wahyuni, Fadillaah and Rahmana, 2020). Some
of the benefits are reduction in wastage, scrap and pollution. It also provides ability to produce
quality products over longer period of time and with quality maintenance needs for inspection
that reduces the maintenance cost. Large pool of satisfied customers will lead to increase in
company's goodwill. Also it will lead to increase in employee’s motivation and awareness of
quality which finally increases productivity and overall efficiency.
Engineering Toolkit Company is producing such kinds of medical treatments. For that
management have great and effective needs to make sure about their quality control of products
and services in respective and in effective manner. That is the large pool for satisfying needs and
wants of customers or ability to produce quality products over longer period of time. This help to
increase motivation into employees as well as awareness of quality. This also helped to increase
more productivity of company (Quality Control: Concept, Significance and Techniques |
Business, 2017). In that company is make complete focus on controlling quality of product in
proper and in effective manner. That is the statistical tools which is automated and therefore,
requires lees manual intervention as well as leading cost of reductions. This is another work on a
model thus useful for the testing destruction of products and services in effective manner. With
the help of this, company have great opportunity to maintain their quality of products and
services into the effective manner.
This is considers as per some concepts like quality is a subjective concept. Through the
subjective concept company have great opportunity to thinks as per the superior stage. Quality is
a relative concept is related with the cost of production as well as price of product. That is
creates more effectiveness by referring quality of conditional and dynamic concept. In this
follows effective steps in the process of quality control. First step is establishing quality
standards in the terms of size, design and appearances based on customers’ preferences or the
cost production. In that, company have opportunity to establish standards of quality products
(Mukhopadhyay, 2020). Another, selecting proper manufacturing process is permit outputs
which is required specifications. With the help of this, company is able to select best
manufacturing process for producing best products and services. Developing measurement
techniques is help to ensure about the production conforms to sets satisfaction. Monitoring
product quality is requires to designing a system of checks the end products to find out

deviations from the sets standards of quality and locating causes of such deviations. Through that
company have great opportunity to take corrective actions to remove causes of deviations in
respective manner.
Advantages for company with quality management:
Total quality management, quality assurance and quality control have great benefits to
Engineering Toolkit Company in order to manage best quality of products and services. With the
help of this, company have great opportunity to increase in operational efficiency, cost reduction
and profit maximization, quality control leads to sales maximization and profit maximization
(Gutierrez-Gutierrez, Barrales-Molina and Kaynak, 2018). This will help to company for
promoting employee productivity and morale of employees. As per that employees are highly
able to give their hard contribution for achieving goals and objectives of company. Through that
employee have proper and effective guideline to work properly for maintaining quality of
product and services in an effective manner.
On the other side, company have more benefits with proper quality management for
gathered higher productivity. This helped to enhanced market image as well as eliminates defects
and wastage from products which have needed to address properly (Fernandes and et.al., 2017).
With the help of this, company have opportunity to improved customers focus and satisfaction at
higher level by reducing costs and better cost management. Through that company have
opportunity to adaptability changes or emerging market conditions as well as to environmental
and others government regulations in effective manner.
CONCLUSION AND RECOMMENDATIONS
From the above study it had been concluded that the business ethics and sustainability has
very important and effective part of company. This sustainability had been included that the
social, economic and environmental process. This has effective role towards companies in order
to addressing all aspects which has depending upon management practice implemented into
organization. The report had been included the quality as well as quantities of products and
services of company. The company has faces more problems which quality of products which
has defective. In that management need to make their complete focus on quality of product. That
had been based on the design and manufacture of hand held precision medical equipments for
company required to done effective research of market place. In order to maintain quality of

product and services, report had included three best operations management approaches such as
total quality management, quality assurances and quality control.
With the helped of total quality management, company had been able to make their
complete focus on quality of products. That had been based on the principle of quality and
committed to maintain the high standard of work with the every aspect of company operations.
This had been more effectiveness for company in order to working on better quality of product.
on the other side, quality assurances has helped to assure the quality of product has matched with
design and manufacturing. That had create a way to preventing the mistakes and defects in the
manufacturing as well as avoiding problems at the time of delivering products and services.
Through that company have great opportunity to maintain quality of raw material at the time of
manufacturing process. Quality control has very important part of company that had been helped
make proper control on wastage of material. With the helped of that company have great
opportunity to follow by them for managing best quality of products and services in an effective
and valuable manner.
Through that company have great and effective opportunity to work by managing quality of
product and services. In respect of that here is including some recommendations for improving
quality of products and services in an effective and in valuable manner. Engineering tooling
company should follow the on materiality analysis. Through that company have opportunity to
manage material of product by following proper analysis. Additionally, company should
integrate sustainability with the strategy and governance has the mainstream see the detailed
reporting on governance structure for the sustainability of business. With the help of this,
company have opportunity to disclosures stakeholder inputs are affect strategy. Together creates
effective sustainability value demonstrate strong sustainability integration. Moreover, company
should be know their audience will help to increased challenges to decide their reporting like the
professional analysts, community stakeholders as well as mobile device users or for some
combinations. Through that company can enhances their online reporting which will offers more
opportunity to make innovative engagements.
That had been very important to know their audience and their taste in an effective manner.
Through that audience satisfies diverse user for need with effective and valuable capacities. On
the other side, be the transparent about the challenges will be the more comfortable to talking
about the key risks facing company. In that company have great opportunity to collaboration on

the climate changes and disclosure regarding releasing information to enforcement. This will
creates opportunity for company in order to make effective and valuable changes for company in
an effective and in valuable manner. With the help of this, company is able to make proper
growth and sustainability of company in an effective manner. Additionally, explaining the needs
of performance with the essential support of sustainability claims with the effective performance
data. In that company will provide most effective indicators in respective manner. In that
management need to considers the best leadership style and leaders for motivating peoples in an
effective manner.
More, management need to make great and effective opportunity to build effectiveness
towards company. Company should make sure about total quality management and quality
assurances will help to make best quality of product. For that management should use best
quality of raw material for produce best quality of product and services in an effective manner.
With the help of those, company will able to developing their sustainability strategy interested in
offerings effective information in a clear and in effective manner. Company should increase
number of employees or organize best training and development program for employees in order
to learn in proper manner. As well as company need to building effective sustainability into
innovations has the sets of tools for evaluate environmental impact of new products and services
into effective manner.

REFERENCES
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