English Assignment: Analysis of Business Correspondence Cases

This English assignment comprises two case studies focusing on business correspondence. Part One addresses email communication, offering solutions to customer service scenarios involving shipping issues and order fulfillment timelines. Part Two presents two detailed case studies. The first case involves a letter from a Building Inspector at the Calgary Building Department, addressing construction deviations from approved plans, highlighting safety concerns and legal non-compliance. The second case is a letter of regret, written in response to a wedding invitation, explaining the sender's inability to attend due to a conflicting company meeting. The assignment analyzes the effectiveness of communication, tone, and adherence to professional writing standards within these scenarios.

Running head: ENGLISH ASSIGNMENT
English Assignment
Name of the Student
Name of the University
Author Note

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ENGLISH ASSIGNMENT
Table of Contents
Part One......................................................................................................................................2
Part Two.....................................................................................................................................3
Case Study One......................................................................................................................3
Case Study Two.....................................................................................................................6

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ENGLISH ASSIGNMENT
Part One
i) Unfortunately you forgot to give us your address so we cannot ship to your location. You
have to call us or we can’t help you.
Your order is now ready to be shipped. Kindly give us a call to our official number so that we
can verify your shipping address and proceed with the shipment as early as possible.
ii) You can’t give us only one day’s notice and expect us to be able to send your ordered item
right away. The policy says we have 48 hours to ship an item. You’ll get your stuff on
Tuesday.
Dear Customer,
Sorry, for the inconvenience caused from our end. We are unable to deliver your
product within a day. We know that the ordered item is important for you and we assure you
that your item will be shipped within next 48 hours. Expect your order to be at your doorsteps
by Tuesday (date).
Regards,

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ENGLISH ASSIGNMENT
Part Two
Case Study One
November 25th, 2017
Zhihao Zhong
Calgary Building Department
103 Castlegreen Close NE
Calgary, AB T3J 1Y6
Mr. John Manning
101 Peace Road NE
Calgary, AB A1A 1A1
Dear Mr. Manning:
RE: Construction Inspection
I am writing this letter to draw your kind attention on the inspection that has been
conducted at your site of construction of new multi stored building.

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ENGLISH ASSIGNMENT
During my visit at your site of construction for the purpose of inspection, I spotted
certain deviance from the approved building plans as presented by you. I would like to
highlight that the number of exit doors are astonishingly less than that of the committed
number of doors, mentioned in the approved plan. In this regard I would like to enlighten you
about the Alberta Building Code which states that two exist doors are only sufficient when
there is an adequate arrangement of proper functioning yet updated fire protection system.
I am highly dissatisfied with the present structure of the building. It is highly unfair
from your end that you are putting the safety of the residence at stake for your financial
benefits. Moreover, such kind of deviation from the approved plan is unethical and against
the legal norms. I would like to suggest you to pay another visit at our Building Department
on an urgent basis for the purpose of revision of the entire approval plan. Till then, we won’t
encourage any further progress of work at the construction site. Please install “Stop Work”
banner at the site of construction by tomorrow otherwise we will be forced to any further
strict steps.
If you have any queries please feel free to contact me via phone [phone]) or email
([e-mail]) and also mention the tentative date in which you are planning to visit
our Building Department.
Regards,
Zhihao Zhong
Zhihao Zhong
Building Inspector

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ENGLISH ASSIGNMENT
Calgary Building Department
Telephone: [phone]
Email: [e-mail]

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ENGLISH ASSIGNMENT
Case Study Two
November 25th, 2017
Zhihao Zhong
Calgary Building Department
103 Castlegreen Close NE
Calgary, AB T3J 1Y6
Mike Smith
201 Peace Road NE
Calgary, AB A1A 1A1
Dear Mike:
RE: Wedding invitation
Thank you for you kind invitation to your beloved son's wedding ceremony. I kind of
feelings which I am going through after reading this news cannot ne expressed in words.
Timely really pass in a blink. See our cute little boy who was in his shorts only a few days
before is now an eligible handsome bachelor who is going to get married. It would be a great
please from my side if I could able to pay a visit at your place for this auspicious occasion
and bless the bride and the groom.

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ENGLISH ASSIGNMENT
However, some previous professional commitments of mine have overlapped with the
date of weeding. The company I serve for has asked me to attend the company's annual
meeting that is going to be organized their valuable stakeholders. This meeting happens to be
the same date as your son's Tony's weeding date. I tried my level best to manage time for the
wedding but my manager refused to approve proposal. Since the wedding season is in the
atmosphere, there is a dearth of adequate employee in the office and I also cannot blame my
manager for this as the meeting is important I extremely important for the company.
I am sure you will understand the misfortune of your poor friend and will only blame
my profession and not me for this entire mess. I will remain highly grateful if you kindly
excuse my absence at the wedding ceremony. Please convey my best wishes to Tony and
Sara. I wish them all the goodness in life and a bright future ahead.
P.S: Looking forward to get the glimpse of gala wedding at Mexico through the wedding
pictures which will be shared by you. I would also like to invite the bride and groom in
advance at my place whenever they visit my town. It would be a great pleasure to host them.
Regards,
Zhihao Zhong