7101NRS Consumer Experience Enhancement: Interview Presentation

This presentation outlines a plan to enhance consumer experience in healthcare, focusing on improving communication, patient-centered care, and overall care quality. It emphasizes the use of evidence-based practice to enhance nurse competence and reduce errors. The proposed project utilizes the PDSA cycle, detailing planning, implementation, data analysis, and action phases. The presentation also highlights the importance of transformative leadership skills, including team engagement, cultural sensitivity, conflict resolution, and motivation. Support requirements from the facility, such as language training and funding, are also addressed. This presentation aims to demonstrate a comprehensive approach to leading a consumer experience enhancement project.

Voice over:
I would like to thank the respectable panel member for the excellent
opportunity that had been provided to me and would like to inform you of how
ecstatic I am for this opportunity. First and foremost I would like to inform the panel
members of my professional qualifications and skills. I have been working as a
registered nurse for 11 years and a clinical nurse for 5 years. I am a very pro-active,
honest, punctual and vigilant nurse, and I am very calm, focused and result oriented in
my task. I have been offered to as an Acting Clinical Facilitator within same division
to support new graduates nurses or newly joined Registered Nurse to mentor,
advocate and their assessment. I am very religious and spiritual person also like
travelling to new place and new countries to know the cultural values better and
execute them during the need with new team members for motivation and guidance in
career path.
Beginning with the proposed plan, I would like to state that from my
experience I have noticed that lack of proper communication, lack of patient centred
care, and reduced care quality can be the reason to consumer dissatisfaction. In the
next slide I would like to discuss the impact of evidence based practice and how it can
improve communication, enhance competence of the nurses, reduce errors and
enhance patient centredness of the care. In this slide, allow me to introduce my plan to
conduct the project using the PDSA cycle. The PDSA cycle is a potent and
appropriate tool for carrying out research projects and implement change in the
clinical care environment. In the next 4 slides I would be discussing the detailed
planning for the project and how it is going to be completed within 4 phases. The first

phase will be the planning, where a feedback survey will be conducted to understand
the most important contributors to the decreased consumer satisfaction in the facility,
based on the data the project supervision committee will be given the responsibility if
conducting thorough research and develop a evidence based practice and patient
centred care delivery protocol that will be implemented as the change.
The next step will be the Doing, where the protocol will be attempted in a
ward of at least 10-15 nurses, after successfully carrying out the consent from patients
and training procedure for nurses participating. The next step is going to be the
studying, where I and my project supervision team will be analysing the data on the
efficiency of the project and data analysts will be analysing the improvement in
patient satisfaction.
In the next section, allow me to elaborative on the leadership skills I will be bringing
forth to the position I have applied for. I will be taking the assistance of the
transformative leadership, a change or transformative moment based leadership
scenario. The skills and attributes I will be investing include: Knowing my team,
Engaging with team, Cultural sensitivity and safety, Shared decision making,
Resolving conflict, Motivating and inspiring the team, and Collaborating and co-
operating.
In the last part of the presentation I would like to discuss the support I would
require from the facility, such as language training, funding support, resources,
analysts, meditation techniques, and professional development. In the last slide, I
would like to conclude that this is by far my dream position and I would highly
obliged if I could get this position, and in conclusion I would like to thank everyone
for investing time in listening to my presentation.