Health and Social Care: Communication Skills and Action Plan Report

This report focuses on enhancing communication skills within the context of health and social care. It begins with a reflective analysis of the student's current communication abilities, acknowledging the importance of communication for interacting with others and expressing feelings. The report then delves into the significance of communication skills in the health and social care sector, emphasizing the ability to understand others' feelings, manage time, and overcome difficulties. The student references primary sources such as books, journals, and videos to improve communication skills, including the 'seven Cs' of communication, listening skills, and empathy. The report discusses the development of confidence, emotional intelligence, and the ability to interact in both verbal and non-verbal ways. An action plan is included, outlining specific activities, timelines, and resources for further skill development in interpersonal skills, training, listening, and empathy.

ENHANCING
COMMUNICATION AND
ACADEMIC

TABLE OF CONTENTS
MAIN BODY...................................................................................................................................3
Reflective.....................................................................................................................................3
Action plan...................................................................................................................................4
REFERENCES................................................................................................................................1

MAIN BODY
Reflective
I felt that communication are most essential to get achievement in the life. The
communication skills helps in get interaction with others and helps in expressed the feeling and
opinion in the non-verbal and verbal communication. Before these evaluate, I don't know about
that how to get interact with group in the wellness and social care areas. I get helps from my
friends and colleagues to learn about the effective communication which are most essential for
become success in life and also important for achieve the goals and objectives. The main purpose
of communication in the health and social care is to understand the other feelings and influence
and meet to others on the social expectations (Pless, 2021). The communication helps in learning
the bets also manage the time and difficulties which can be handled with the communication.
I refer the primary sources such as books, journals and videos which helps me learn
effectively. I am not able to complete my task without communication in the health and social
care. I tried to learn but I get helps from my seniors and books and journals and that really help
me in learning a lot. The seven Cs of communication are also improved that includes the
courtesy, conciseness, concreteness, consideration, clarity, correctness, completeness and
consideration (Thu, 2020). I learnt various skills with the communication skills because
communication skills are also consisted the many skills such as listening skills and empathy
skills. It helps in develop the confidence, now I can talk to anyone in the health and social care
with confidence and not hesitate to interact with other persons. The communication skills also
helps in develop the emotional intelligence, now I am able to understand the other emotion and
feeling which are most important in the health and social care sectors.
In furthermore, I communicate with other people and that assist in make new friends as
well as I am also become open mindlessness. I also experienced about that how to interact in
non-verbal communication and verbal communication methods in the health and social care with
clients. the non-verbal communication are also crucial in these sectors because many social unit
are not able to talk in trouble time so, I also learnt to understand the non-verbal communication.
The communication skills helps in improve my various qualities such as I become good listener,
observant, polite nature, concise as well as become appreciative.

Action plan
There are different communication skills which are reference to learnt and formulated for
the health and social care (Pambuena and Bernarte, 2018).
Target plan Activities Action for
target
Period People
involved
resources
Interpersonal
skills
Practice and
personal as
well as
professional
experience
Interact with
clients in the
health care
sector.
5 days Friends and
seniors
practice
Time
management
Training Practice about
dispense the
time.
1 days Seniors Online
training
Listening
skills
Online
training
To hear videos
just about how
to
communicate
effectively.
5 days Online class
teachers
Online
confidence Communicatio
n practice
To practice
communicate
effectively
5 days Friends and
collagenous
Books and
journals
Empathy skills Reading books Interact with
others in good
manners.
2 days Teacher Library books

REFERENCES
Books and journals
Pambuena, E.L. and Bernarte, R., 2018. The Research Skills, Personal Effectiveness,
Networking and Team Working, and Communication Skills of Polytechnic University
of the Philippines Laguna Campuses Faculty: Basis for an Action Plan. KnE Social
Sciences. pp.339-359.
Pless, A., and et.al., 2021. Using self and peer video annotations of simulated patient encounters
in communication training to facilitate the reflection of communication skills: an
implementation study. GMS journal for medical education. 38(3).
Thu, N., 2020. Communication skills and reflection practice in smart english teaching and
learning environment: a case study. International Journal of Emerging Technologies in
Learning (iJET).15(17). pp.221-237.
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